easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
Hi Afonso, thank you for you review and I am sorry you did not have the best experience. I have checked our support platform and I cannot see a request from you which is a shame as we would have investigated the issue and try to resolve. We try to provide the best experience but on very rare occasions, the local networks let us down. As a result of your report and a few others, we have decided to remove Namibia from our portfolio. I have also refunded your purchase. We hope to see you onboard again soon and please let us know if you have any other questions. Safe travels, easySim
“From not knowing what an Esim wad to installing & using Easysim onto both mine & wife's phones, used at sea on a cruise off the Turkish coast it work faultlessly, 5G through out, you pay in £s not dollars, the help chat is superb & instructions easy to follow (Android), my wife installed hers in 5mins & she is not tech savy at all, we showed it to our friends who also found it to be superb, none of these over 60,s will be using any other Esim company when out on our travels, thank you, Robin & Samantha”
“Using easySim was a breeze and worked perfectly when abroad in the US. Some of the sim offerings had just changed when we purchased our sims and there were some teething issues with discounts on the web site because of this. After raising a ticket with the support team and working with them, we resolved the issues and in the process had fixes applied to the website to help others avoid similar issues.”
“Bought for trip to Canada. Easy to set up & still plenty of data left on our return . Although couldn't see an easy way to add more money say £5 or £10”
“The set up was pretty straightforward although providing some idea about when you can/should make the digital sim active date wise would be useful.
I needed a little help initially and the response was fast and very helpful. Thank you.”
Hi Mike,
Thank you so much for your 5* review and we are delighted our eSIM worked for you! I have taken your feedback on board and have just written a FAQ which is live on our help desk and will be live on our website later today - "When should I install my eSIM?"
You may have noticed we have just released our 'Refer and Earn' feature. You can now earn credits for referring friends and family to the benefits of easySim. Your friends and family will receive £2 off their first purchase and you get £2 added to your wallet. The best bit... there's no limit so you can keep on earning and build up the credit to use on future purchases. It's a win win! Simply sign in to my.easysim.global and tap 'My wallet' to reveal your unique referral code and spread the word!
Thanks again for your review and please let us know if you have any questions - tap 'Help' on the homepage to get in touch. Safe travels, easySim.
“eSim is OK : easy set-up, prompt support & good connexion
the price can be a bit lower,
but more than anything, I am not happy at all to hear the news about your poor protection of clients' personnal data (according to youur recent message)”
Hi Hiroko,
Thank you for your review and we are delighted you had a good experience with our eSIM.
However, may I express our disappointment with this data breach. We take the protection of personal data very seriously - and our systems have been designed with this protection and security from the ground up. This is why when the breach occurred, it was only an email address that was exposed. The cause of the data breach was human error, and we have introduced a measure that would prevent this type of human error from ever happening again.
I would like to reassure everyone that passwords on our system are and will remain 100% secure. They are encrypted and nobody (not even us) are able to decode them. And we do not record payment details so you can be sure that your payment details are also 100% secure.
Whilst I do not wish to 'down play' this data breach, under the data protection regulation, the breach was so small that we were under no obligation to notify our customers. However, in the interests of honesty and transparency, we decided to do so.
Whilst our data breach was very small, there have been a number of large and invasive data breaches from organisations around the globe. You may want to check if your email address has been exposed in the past, you can do this using the following website:
https://haveibeenpwned.com/
I would like to personally apologise for this incident and reassure you that something like this will never happen again.
