easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“Unfortunately didn't work at sea and nor on the boat in port however did work once when in Singapore..
Had to buy further internet from the cruise ship and expensive.
Probably won't use again”
Hi Alicia, we have responded to your message on Facebook Messenger. We have also sent you an email from our support and replied to you on this review but you have not responded. We are really confused over your 1* review as we can see that you successfully installed your eSIM and used all your data while in Egypt. You did not let us know you had an issue but we cannot see any problems with your eSIM. We take all negative feedback really seriously and we would love to understand why you think our service did not work for you. We are here to help. Safe travels, easySim
“When I arrived in Singapore I couldn’t get the easysim to work at all. After trying for 2 days I deleted it. Very disappointed and certainly won’t buy again”
Hi Carolyn, we are sorry you did not have a great experience. It is important that you raise any issues immediately with our support so that we can resolve the problem. I cannot see any evidence that you raised a support case and it is unfortunate that we did not have the opportunity to help you. I can also see that you successfully installed your eSIM and used a some of the data so I am confused why you suggest it didn't work for you. We have thousands of happy customers that have used our service in Singapore and I am sure we could have resolved the problem. We are here to help. I would like to offer you a free test data bundle to make sure you are eSIM ready for your next trip and I will contact you off line to arrange this if you are happy to try. Safe travels, easySim.
“This was my first time using an eSIM and it couldn't have been easier. Price was competitive, not to mention the discount I received for my first order, which was even better.
The eSIM installed without issue and worked from the minute it was enabled. I am so pleased I have already purchased another package for when I travel again later this year.”
“Amazing! I had to contact support and they responded in minutes and pointed out that I had not enabled data roaming... Dhoh! Customer service was outstanding and I will use again in the future.”
“Nothing ",easy" about it. Can't scan code , wouldn't allow me to activate, complete waste of money. Worse than than that, because it would NOT work I ended up with £196 roaming charges!”
Hi Raymond, we are sorry you did not have a great experience. It is important that you raise any issues immediately with our support so that we can resolve the problem. I cannot see any evidence that you raised a support case and it is unfortunate that we did not have the opportunity to help you. I can also see that you successfully installed your eSIM and it is still installed on your phone. In addition, I can see that you used some of your data bundle so I am confused why you suggest it didn't work for you. We have thousands of very happy customers that have used our service in Thailand so I can only suggest that your phone settings were not right. But, I am guessing after the fact because you did not let us know you had a problem. We are here to help. As a gesture of goodwill, I will refund your purchase. I would also like to offer you a free test data bundle to make sure you are eSIM ready for your next trip. Please let me know if you would like to take us up on our offer. Safe travels, easySim.
“Facilissimo da usare, dopo atterrati , dalle impostazioni, ho disattivato le sim che uso normalmente . Devi farlo velocissimo così che non hanno il tempo di connettersi. Poi una volta in aeroporto con il.wifi ho attivato la esim semplicemente facendo scan al qr code. Finito . Da quel momento in poi ha funzionato benissimo, lo usavo per whataspp e per orientarmi con maps ma anche per googlare informazioni generali , per inviare aspettavo di arrivare a un wifi . Un giga mi è durato 7 giorni poi prima che finisse ne ho comprato un altra che si è attivata in automatico una volta finita la prima . Fantstic!”
“The installation of easySim Sim was fairly easy and the coverage was great. I was surprised how long 1GB data worked for me over a week! By far cheaper than getting a bundle from my service provider!”
