easySim.global Reviews

Name: easySim.global
Address: Unit 1.1 Central Point, Kirpal Road, Portsmouth, Hampshire
Rating: 4.67

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend easySim.global

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About easySim.global:

easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.

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English

“Service is good overall. However it seems very rude that its not clearly stated that only 1GB daily is fast Internet, and rest is crazy slow.”

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Posted 1 month ago

Hi David, Thank you for your review. I’m pleased to hear that the service was good overall, although I’m sorry the speeds became frustrating during your trip. I do want to clarify one point, as our unlimited bundles provide 3GB of data at full speed every 24 hours, not 1GB. Once 3GB has been used within a 24-hour period, speeds are reduced to up to 1Mbps, with the full-speed allowance resetting every 24 hours. I’ve checked your eSIM and can see that the 3GB daily allowance was exceeded during your trip, which explains why you experienced a significant reduction in speed at certain points. The 3GB Fair Use Policy is displayed on our website and in the app, and we also recommend our fixed-data plans for customers who expect to use more than 3GB per day and want to maintain full speeds until their allowance is exhausted. I’m sorry if the information wasn't clear enough at the time of purchase, and we’ll continue looking at how we can make these limits as prominent and easy to understand as possible. Safe travels, Jim @ easySim

Posted 1 month ago

“Great e-sim for less price than airalo”

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Posted 1 month ago

“Really easy to use , worked really well for maps while driving in the US”

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Posted 2 months ago

“Fabulous service first time using was very easy and convenient. So glad I bought this e-sim before my travels I’d have been lost with it (literally)! Will definitely purchase from this company again!”

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Posted 2 months ago

“Didn't get chance to use it in the 24hrs free offer”

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Posted 2 months ago

“I tried Easysim for the first time in Turkey and it was spot on. The app is really easy to use. Nice job.”

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Posted 3 months ago

“Purchase great. Coverage great. Thank you”

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Posted 3 months ago

“Amazing. Worked everywhere we travelled in Europe and cost less than ten pounds. We had 4 eaims and all worked great. Thank you 👍”

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Posted 3 months ago

“Did not workand neither did my husbands for a week. Although we contacted you poor communication”

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Posted 3 months ago

Hi Mandy, Thank you for your review, and I’m sorry to hear that you and your husband were disappointed with your experience. I was particularly concerned to read that you mentioned contacting us and receiving poor communication. I’ve looked into this, but unfortunately I haven’t been able to find any record of a support request relating to your account. If you did contact us, I’d really like to understand what happened. I’ve also checked your eSIM and can see that it was active during your trip, so it would be helpful to learn more about the issues you experienced. In many cases, connectivity problems can be resolved quickly with a small settings adjustment, and we would have been very happy to help had we known there was a problem. I’ll be reaching out to you directly to understand more about your experience and see what we can do to put things right. Safe travels, Jim @ easySim

Posted 3 months ago

“Really simple to manage through the app and very reasonable value”

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Posted 4 months ago

“Easy to use did not have any issues when in america using this e-sim, notified me when i was running out of data with plenty of time to renew or buy more would definitely use again in the future”

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Posted 4 months ago

“Sim card stopped working after 1 day saying it had no network. Tried every trick from the website but had no luck so ended up having to use my own roaming data which was a lot more expensive. For me, it wasn't worth it.”

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Posted 4 months ago

Hi Lucy-Jane, Thank you for your review, and I’m sorry to hear that your experience did not meet expectations. I’ve checked your eSIM and can see that it was active before you experienced the loss of service, so I’d really like to understand more about what happened. It’s a real shame we didn’t hear from you while you were travelling, as our support team is available via live chat and can often resolve issues like this very quickly with a small settings adjustment or network refresh. We’ll be contacting you directly to learn more about your experience and see how we can help put things right. Safe travels, Jim @ easySim

Posted 3 months ago

“Great price and great signal when in spain”

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Posted 4 months ago

“It was easy to set up and I only had a problem on one day when my daughter was using it as a hot spot and it stopped working, so we took care for the rest of the holiday. I was a bit upset because I had purchased a 7 day eSim. Because of my flight times, I knew that I would be there for slightly over 7 days, so I purchased an additional 3 day eSim, just in case of delays. I received a message to say it had been added on but at the end of the 7 days, I received repeated text messages (about 30, before I decided to switch the eSim off). I was really distressed by this and worried that I would be charged or the the 3 day eSim didn't work.”

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Posted 4 months ago

Hi Julie, Thank you for your review and for taking the time to share your experience. I'm pleased to hear that you found the eSIM easy to set up, although I'm sorry to hear about the issues you experienced towards the end of your trip. It's concerning to hear about the repeated text messages you received after your initial 7-day bundle expired. We'd really like to understand more about what happened, as we haven't come across this before and would like to investigate it further. It's also a shame we didn't hear from you while you were travelling. Our support team is available via live chat and we'd have been more than happy to help work through the issue and give you peace of mind. We'll be contacting you directly to learn more about the messages you received. We'd also be happy to arrange a refund for the additional 3-day bundle, as we can see it was only used very lightly. Thank you again for bringing this to our attention, and we hope we can put things right for you. Safe travels, Jim @ easySim

Posted 3 months ago

“Very good network. no issues with connecting. Thanks Khalid”

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Posted 4 months ago

“Works well with connection even up in the mountains most of the time.”

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Posted 4 months ago

“CheapyEasyPleasey”

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Posted 4 months ago

“First time using this esim and I found it easy to use and It worked really well”

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Posted 4 months ago

“Very easy to use and did the trick for me in Morocco. Will use again.”

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Posted 4 months ago

easySim.global is rated 4.7 based on 1,974 reviews