easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“Good price, easy to install and operate in Canada but disappointing that it did not work at all in one of our locations in Newfoundland where we got no reception.”
“Really impressed with easySim. Very easy to install on my phone & to activate it. I had a question & found the online chat team very responsive & helpful to answer my question quickly. Very easy to buy a new data bundle once the existing one ran out.”
“Should have read the set up instructions more carefully, but support from easysim talked me through everything and I am sorted! Can't praise highly enough for their patience and help. Just bought two more for future trips. Thanks so much for your help!👍😀”
Hello Andrew,
Thank you for taking the time to leave a review. We're really sorry to hear that your experience didn’t go as expected.
I’ve checked our system and can see that your eSIM was installed but the data plan for Morocco wasn’t activated. Morocco is actually one of our most popular destinations, and we have thousands of happy customers using our service there — usually any connection issues can be resolved quickly with a small settings adjustment.
It looks like we didn’t receive a support request from you, which is a shame — our team is always happy to help via the “Start a chat” option in our Help Centre for the fastest assistance.
As you didn’t use any data, you’re fully covered by our Money Back Guarantee, and I’ll contact you directly to arrange a replacement or refund.
We’d love the chance to turn this experience around for you.
Safe travels,
Jim
easySim
Hi Colin,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the eSIM easy to install. We’re sorry to learn that the coverage at Sharm El Sheikh Airport did not meet your expectations. Network performance can occasionally vary in certain airport areas and may have been affected by a temporary local issue or network congestion at the time.
We also noticed that we didn’t receive a support request during your trip — if you had reached out, our team would have been happy to troubleshoot the issue, as we have access to multiple backup networks that can often resolve connectivity problems quickly. We appreciate you bringing this to our attention and will share your experience with our network partners to help improve future service.
We hope to see you onboard again soon!
Safe travels,
easySim
“Very easy to use and great for using Google Maps in USA. We were then able to Bluetooth the phone in the hire car and the map showed on the car screen and the sound came through the car speakers - saved us a lot of money. The lowest amount of data was more than sufficient for our needs.”
“As the name suggests its easy to set up and use. No need to open the phone to change over sim cards all done in the settings and it certainly seemed to have good coverage in the USA where we used it.”
“Fantastic service, needed some support and immediately chatted to Jim via EasySim What's App chat. He explained everything to me very clearly so it was really easy to use and switch between eSIM and usual sim. Signal whilst abroad in India was perfect, not one dropout. Would highly recommended. Thank you EasySim.”
“Worked fine in USA visiting from UK, good data options (I only needed a few GB max and they had a 3GB plan or something), comprehensive instructions + phone compatibility list.”
