easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
Hi Aldana,
Thank you for your review, and I’m really sorry to hear about your experience.
I’ve taken a look at your eSIM and can see that a portion of your data was used during your trip in the USA, which suggests the service was active at times—but it’s clear that your connection wasn’t as reliable as expected, and we’d really like to understand why.
We didn’t receive any support requests from you while you were travelling, which is a shame as our team is available via live chat and can usually help resolve connection issues quickly.
We’ll reach out to you directly to learn more about what happened and see how we can make this right.
Safe travels,
Jim @ easySim
Hi Andrene,
Thank you for your review, and I’m really sorry to hear that your experience didn’t meet expectations.
I’ve taken a look at your eSIM and can see that all of the data was used during your time in Morocco, which suggests it was active - but clearly something didn’t feel right from your perspective, and we’d really like to understand what happened.
I wasn’t able to find any support messages from you during your trip, but we’re always here to help and can usually resolve issues quickly via the “Start a chat” option in our Help Centre.
I’ll reach out to you directly as well so we can look into this further and see how we can make things right.
Safe travels,
Jim @ easySim
“Coiuldnt get it to work in the States - top be fair the tech support was very helpful and patient - but nowhere near the straight forward process portrayed. Updated this review from 2 stars to 3 stars as the after care and contact has to be fair been very good and we were offered a discount on a second esim. Unfortunately we couldnt get that to work either first time but as we had the instructions from the first time around we could follow these. So got there in the end but not what I'd expected.”
Hi Matt,
Thank you for you review and I am sorry to hear your experience was not the best. Thank you for your kind words regarding the support you received.
I can see your eSIM did work after a tweak to your phone settings and I can see you used over 2GB in the States. I am going to contact you offline to find out more.
Safe travels,
Jim @ easySim
“Excellent. Did exactly what it was supposed to do. Good strong signal, and I had a text to say I was running low and did I want to extend it. This I did, and everything was fine. It also automatically cancelled itself as we landed back in the UK.”
