easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
Dear Andy, thank you so much for taking the time to provide us with your feedback. We truly appreciate your effort in letting us know about your experience.
Firstly, we sincerely apologise for the inconvenience you faced with our service. We understand the frustration and disappointment of unexpectedly receiving a high bill from your network provider for data usage abroad. This is certainly not the experience we want our customers to have - after all, avoiding bill shock is the reason for our existence!
We have thousands of customers using our service in Turkey, so we know there will be an issue with the settings on your phone. We would very much like to avoid this happening again to you, so I would like to give you a data bundle that will work in your home location, then give you some 1-2-1 training on using eSIMs. I will connect with you directly to arrange a time convenient for you.
Once again, thank you for bringing this matter to our attention. Your feedback is invaluable to us, and we are committed to enhancing our services to ensure a seamless and hassle-free experience for our customers.
We look forward to hearing from you soon and working towards making things better.
“Installation and setup was very easy. Switching the iphone over to use that sim for data was also straight forward. Getting the sim to pop up with signal in central London and then in central Paris appeared to be be spotty which might be due to our locations and or cell tower locations. So, we also needed to rely heavily on hotel wireless to make it all work seamlessly.”
“Brilliant eSIM. Took a couple of days on arrival abroad to get it working right.
The online customer service was excellent who helped me through the issues while I was away to get my eSIM working right.
I will definitely use it again”
“Easy to buy and use. I was concerned that on landing in Canada my standard SIM may have billing before I switched over to the eSIM, but this seemed to work OK without charges. Also I almost ran out of capacity (is there a meter I can see running?) but to extend I would need to buy an expensive smaller unit, rather than extending my larger package (30gb) at a beneficial cost. If you can sort these thats better”
Hello Bryan, thank you for your review and thanks for choosing easySim. You can view usage, raise a help request and buy more data if you sign in to my.easysim.global. We also sent SMS messages to your eSIM when you reached 50% and 80% of usage. Regarding topping up, all you need to do is sign in to your account and purchase another data bundle. We then add the data to your existing eSIM so you do not have to scan a QR code or install another eSIM. You purchased a 10GB data bundle and you had 1.88GB remaining when your eSIM expired so on this trip, your purchase was all you needed - good choice!. We hope to see you onboard again soon and please tap 'Help' when signed in to my.easysim.global for the fastest response to any enquiry. Safe travels, easySim.
“Extremely easy to use. I could disable the e-SIM when in another country and re-enable when back in. Simple to add extra data to the same SIM. Will use again.”
“Very easy to buy and fairly simple to install (first time for me). A little tricky to get around the switch from Primary SIM to Secondary SIM on arrival at our destination but again, first time for me.”
“I used easysim for my journey to the USA in September 2024. I was very happy with the coverage. It worked very well and the 1 months package I bought was perfect for the 3 weeks I was there. That’s all I needed. One thing I did not understand though was getting I message to my original number. Sometimes it worked, sometimes it did not, so I’m not sure if it was an error on my side(did I do something wrong in the set up) or if it was an error from easysim. For me it didn’t matter so much because I switched to WhatsApp and i didn’t plan to use my uk number in the US, but I don’t really know how it works if you are planning to use it both.”
“I was USA and I had been recommended by a colleague to use Easysim for the reason it was easy to use 👍 or should I say we found it fantastic very good value and we used it to contact our parents while abroad for a few weeks . Easy to use easy to access easy on price .. well worth the money great value will do it again and definitely will recommend”
“Easy to use, 10GB was plenty of data for travelling around USA for 3 weeks. Also really surprised how good the 5G coverage was out there. We did the Grand Circle and we're in some very remote places, but most of the time had signal.”
“Bought an eSIM for Morocco. It was very easy to install, the guides were useful, coverage and internet speed were great (stayed only in the Marrakech area). I will use easySim again in the future.”
“Easy Sim has been exactly what its name implies to me: easy to use. Which I really appreciated, since I'm not an expert in this kind of stuff. How to use instructions are clear, the whole process from buying the sim to having it installed is quick and the team has also been great in helping me with an extra question I had for which I contacted them. Fully satisfied.”
“Easy to purchase, came to the phone without any issues. The only problem was actually getting the configuration on the phone for it to work. Half an hour on the chat with Jim and it was all sorted.”
