“i will not be using you guys again due to following your step by step guide to build the shed and iv had nothing but call backs from the customer due to the window leaking iv now had to refund them money and also had to seal all round the windows to provent it from any further leaks.
I would like a part refund due to this problem.
call me as soon as you guys can to discuss this matter on 07944559325 or 07377652026”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry to learn that your chosen building had experienced concerns with water intake through the window, and had we been notified, we could have reviewed this for you. It is also highly advised to ensure the building is treated in full either before or just after the assembly has taken place, and then to seal the building, as confirmed in the instructions aftercare guide.
Should you wish to discuss your concerns further, we ask that you contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“As a joiner, I found the framing timber a little smaller than required 35x35 would be better, lots of the cladding nails protruding, to provide a stronger finish I have lined the inside with 9mm osb.
The double doors would be better with a decent frame, but I suppose all OK for the cost”
Good Afternoon,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you feel the framing timber and some fittings didn’t meet your expectations, and we have taken your comments on board, as we take all feedback seriously. If you have any questions or require any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you very much for your kind comments.
We’re delighted to hear that you found placing the order easy and that the delivery was excellent. If you need any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“A good product; would be good if the papers included an emphasis on the likely time to be taken for construction; two persons certainly and possibly 10 hours or so to put together.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are glad to hear that you are satisfied with the product. We appreciate your suggestion, and your comments have been taken on board, as all feedback is taken seriously. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We are very sorry to hear you had not received your order at the time you provided your feedback; however, after further investigation, we can note that you had requested a delay in the delivery, to then take place for the week commencing the 16th February 2026. We have been informed that your delivery has taken place and that you have received your order.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I found the price competative, ordering was smooth and contact good. Delivery was ahead of expected date, driver and delivery was excellent. Overall would highly recommend, very happy,”
Good Morning,
Thank you very much for your kind comments.
We are delighted to hear that you found the price competitive, the ordering smooth, and the delivery ahead of the expected date with excellent service. Your recommendation means a lot to us. If you need any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Easy to order, driver was very helpful.
Unfortunately the shed was pretty sub standard in build quality. The roff trusses arent substantial enough for the size of the shed, these also had to be put togeter from scratch which with other sheds they have come pre made.
The hardwatre pack was aslo very cheap , resulting in having to buy new screws, nails ect. The roof for this size of the roof could have done with being of thicker sheet material for the size of the shed.
Unfortunately I wouldnt purchase again.”
Good Afternoon,
Thank you for taking the time to share your feedback. We are sorry to hear that the shed did not meet your expectations in terms of build quality and components.
We would like to note that we have not received any communication regarding these concerns. Your comments regarding the roof trusses, hardware pack and roofing material are appreciated, and we will ensure this feedback is passed on to the manufacturer.
If you would still like to discuss this matter with us, please do not hesitate to contact our Customer Care Team with your order details.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced with delivery. Please note that we were not contacted regarding a change of address, which meant we were unable to amend the delivery address.
We always aim to support our customers wherever possible and would be welcome to discuss any future orders or delivery arrangements to ensure a smoother experience.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your kind comments.
We are delighted to hear that you are satisfied with both the product and our service. Your feedback is greatly appreciated, and our Customer Care Team remain available if you need any assistance or have any questions.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review. We’re pleased to hear that you were satisfied with the delivery and service.
We understand your concerns regarding the softwood construction and appreciate your feedback. Softwood is a popular choice for ease of use and assembly, though we recommend regular maintenance and treatment to help ensure longevity.
Should you have any questions or need advice on caring for your shed, our Customer Care Team will be happy to assist.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for sharing your kind review with us.
We are delighted to hear that you are pleased with the quality of your purchase and that you found it to be good value for money. Your feedback is greatly appreciated and will be shared with the team. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback. We are pleased to hear that you found our team helpful and prompt throughout your purchase.
We are sorry that the product itself did not fully meet your expectations. An email was sent to you on 30th December 2025 to request some further information so that we could look into this for you, and we were awaiting your reply at that time. We understand from your recent confirmation that this has now been resolved, but we do apologise for any inconvenience caused.
If there is anything further we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The Order was delivered sooner than the initial lead time quoted. We were advised in advance, and the delivery was made within the specified time slot. The driver was friendly, helpful ,and placed the product where requested.”
Good Morning,
Thank you for taking the time to share your kind feedback with us.
We are delighted to hear the delivery arrived earlier than expected, with advance notice and within the chosen time slot, and that the driver was friendly and placed the product where you requested. If you have any questions, or require any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Ordering our gazebo was simple and straightforward. Being able to choose the delivery date was a real bonus. Delivery was on the day with tracked updates as to the arrival of the delivery van. Perhaps be aware that it is delivered by just one person.”
Good Afternoon,
Thank you for taking the time to share your wonderful feedback.
We are glad to hear that ordering your gazebo was straightforward and that you appreciated the delivery date option and tracked updates. If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback about the shed.
We are sorry to hear that you are unhappy with the product and your experience. We would like to clarify that the item was delivered on 7 January 2026, and we have not received any contact or queries regarding measurements, missing screws, or fitting issues either before or after delivery.
We are always happy to help resolve any concerns and would welcome the opportunity to look into this for you. Please feel free to contact our customer support team with your order details so we can assist you further.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your kind comments with us.
We are delighted to hear you are satisfied with the wood and well-made finish of your chosen garden feature. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are delighted to hear you were satisfied with the service and that the driver kept you informed, even when an alternative date and time were needed. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback with us.
We are pleased to hear you are satisfied with the product and that you hope it lasts for years to come. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Good range and clear descriptions of the products on the Elbec website with competitive prices. It was brilliant being able to choose a delivery date in advance and then track the delivery vehicle on the due day. Driver was very helpful in unloading the log store and leaving it exactly where I wanted it. Well done Elbec!”
Good Morning,
Thank you for taking the time to share your wonderful review with us.
We are glad you found the range and descriptions helpful, and that you could select a delivery date with tracking, with the driver unloading the log store exactly where you wanted. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“The Broadway Arch was as described: sturdy and beautiful to look at. It was easy to assemble and when it was erected, it looked very solid. However I got different advice on how to fix it to the ground but still gave it 5 stars due to quality. I will definitely buy again as the arch is a beautiful addition to my garden. Delivery was prompt. Driver was helpful.”
Good Morning,
Thank you for taking the time to share your experience.
We are delighted to hear that the Broadway Arch met your expectations, and that the delivery was prompt and the delivery driver was helpful. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
