“Great service. Easy to order and pay. Good communication. Delivered on the day I chose. Shed is great but the instructions are not the best. The manufacturer's website has added additional drawigs which cleared up some of the problems.”
“Found this company online. The order was very easy to place and it was delivered and erected on the date specified. Also received an after-care phone call from Elbec to see if I was satisfied with the product.”
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We are delighted to hear that your ordering process was smooth and that everything was delivered and erected on the date that was agreed upon and booked. It’s great to know that our after-care service made a positive impression. Your satisfaction is our priority, and our Customer Care Team remain at hand if you require any assistance or need any information.
Kind Regards,
elbec Garden Buildings.
“Great product, well made, lots of information regarding preparation of site, clear instructions and great delivery. Very happy with our order and appreciated the follow up customer service call.”
Good Afternoon,
Thank you for taking the time to leave us with your fantastic review!
We’re thrilled to hear that you’re satisfied with the product and that the instructions and delivery met your expectations. Our team is dedicated to providing thorough information and excellent service, and it’s great to know your experience reflected that. If you need any assistance or have any questions, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your review and for sharing your feedback regarding the door handles.
We’re pleased to hear you are happy with the building itself, and we apologise for the delay in getting your door handles to you. Your satisfaction is important to us, and we appreciate your patience as we work to provide the handles to you. If there's anything further we can do to assist, please don't hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are sorry that you have concerns with your Garden Shed, and our Customer Care Team remains at hand to offer their assistance to help you with the concerns of the Door and Hinges. We appreciate your positive note about the skylight roof, as we aim to incorporate features that add value to our buildings.
If you do require any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your wonderful review regarding the quality of our buildings.
We’re very pleased to hear that you are satisfied with what you received. Your feedback is important to us and motivates our entire team to maintain high standards. If you have any questions or need assistance, please feel free to contact our Custome Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your thoughtful review with us.
We're glad to hear that you’re satisfied with your completed building. We appreciate your feedback regarding the assembly process and will take your comments on board. If you have any questions or need assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your fantastic review with us.
We’re thrilled to hear that you are satisfied with the quality of our products. Your positive feedback is greatly appreciated and encourages us to keep up the great work. If you have any questions or need any assistance, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind review.
We’re delighted to hear that your delivery was on time and handled with consideration. Your positive feedback encourages us to continue providing the best service possible. Should you need any assistance or information, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you so much for leaving us with your lovely review.
We're delighted to hear that you had a fantastic experience from start to finish. Your recommendation means the world to us, and we truly appreciate your kind words. If you ever need anything further, please don't hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Although a short delay for product, the customer service standard was excellent. Phones with regular uupdates. Definitely 5 star service. I wish I could remember the lady's name. Deserves the accolade. Thank you”
Good Afternoon,
Thank you for your wonderful review and for sharing your experience with us.
We appreciate your understanding regarding the slight delay and are delighted to hear that our customer service team provided excellent support throughout the process. We take pride in keeping our customers informed and are pleased to know that your expectations were met. If you ever need assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“the floor of our new shed is very weak, when you walk on it it makes a cracking noise, so now we have to buy a piece of wood to lay on the floor. the money we paid for this shed and fitting is poor. very disappointed. this is the shed
https://www.elbecgardenbuildings.co.uk/10-x-8-302m-x-248m-mercia-overlap-shed-no-windows/p5019”
Good Afternoon,
Thank you for providing your feedback regarding your recent shed purchase.
We sincerely apologise for the issue you've encountered with the floor. We understand how disappointing this must be, especially given your investment in the shed and its fitting. Your experience is very important to us. We can note that you have contacted our Customer Care Team who will be looking into this for you.
If there’s anything further we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your lovely review with us.
We are thrilled to hear that you are very happy with your new Log Store and found it both sturdy and easy to assemble. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you have any questions or need assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you are happy with the quality of your building and found the instructions helpful. It’s wonderful to know that the finish has left you delighted with the end result. Your satisfaction means a lot to us. If you have any questions or need any assistance, please don't hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Excellent product we are extremely pleased with it the chap who delivered it was friendly and polite gave some good tips on putting it together .just put a Tv in there now it's officially a man cave”
Good Afternoon,
Thank you for taking the time in leaving your amazing review with us.
We are glad to hear that you are extremely pleased with your product and that our delivery driver has left a positive impression. It is fantastic to know that you are completely satisfied with your finished building, and the outcome of your project. If you require any assistance or information, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your wonderful review.
We’re delighted to hear that our delivery team was helpful and that you love your new shed. It’s fantastic to know that you found our communication about the delivery satisfactory. Your recommendation means a lot to us, and we truly appreciate your support. If you need any assistance or information, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive feedback with us!
We’re glad to hear that you were kept informed about your delivery and that you are pleased with your item. It’s always our aim to ensure a smooth experience for our customers, and your satisfaction is the best reward. If you need any assistance or information, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“Only half the summer house arrived had to call to complain. Overall summer house quality is poor compared with a comparable shed I recently purchased. Roof is very thin OSB. veranda virtually unusable large gaps between boards. Had to build my own.”
Good Afternoon,
Thank you for your feedback regarding your recent experience with your Summerhouse.
We’re sorry to hear that only part of your order arrived and that the quality did not meet your expectations. We understand how frustrating it can be to encounter issues like large gaps in the veranda and unsatisfactory roof quality. Your comments are important to us, and we will take them into careful consideration to improve our products.
Should you require any assistance or information, please feel free to contact our Customer Care Team, as they remain at hand to help you.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your fantastic feedback.
We are thrilled to hear that you are pleased with your shed and that the assembly was easy for you. Timely delivery is something we strive for, so it's great to know we met your expectations. Your recommendation means a lot to us, and we truly appreciate you taking the time to express your satisfaction. Should you need any assistance or information, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
