“Went together perfectly 🥰 We have painted it in forest green. We love it. Plus it hasn't leaked during the heavy rain we have had lately. 10/10 for a brilliant product.”
Good Morning,
Thank you for your review and for sharing your thoughts with us.
We sincerely apologise for the delay in delivery you experienced, and we understand your frustration. Timely service is a priority for us, and we are committed to improving our processes. Your feedback is invaluable, and we will certainly look into this matter. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are delighted to hear that you love your shed. Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your excellent review and kind words.
We are delighted to hear that you received top-class service during the erection of your cabin. Your satisfaction is incredibly important to us, and feedback like yours motivates our team to keep delivering their best. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Excellent customer service ! Quick delivery with a lovely driver who was polite, helpful and arrived early which was a bonus. Delighted with my purchase.”
Good Morning,
Thank you so much for your wonderful review.
We are delighted to hear you had an excellent experience with our customer service and enjoyed the prompt delivery. It means a lot to us that you took the time to share your thoughts. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your wonderful review and positive feedback.
We are delighted to hear that you found our service and the item you received to be very good. Your satisfaction is what we strive for, and we appreciate you taking the time to share your thoughts. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your lovely comments.
We are delighted to hear that your planting platform is working well and that you found the assembly process easy. It's great to know that the delivery was prompt and smooth as well. Your satisfaction is incredibly important to us, and we truly appreciate you sharing your experience. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear that the floor planks did not meet your expectations and that the overall finish was disappointing. Your satisfaction is very important to us, and we appreciate you bringing this to our attention. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that you are pleased with the quality and value of our products. Your satisfaction means the world to us, and we truly appreciate your kind words. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“My product was delivered late and when it did arrive there were pieces missing.
The return process was slow and the delivery company Elbec use refused to take the return even though it was packaged in the same condition it was delivered in and the same condition the replacement was delivered in.
I strongy suggest Elbec review the service they receive from DX.”
Good Morning,
Thank you for your feedback and for bringing these issues to our attention.
We are truly sorry to hear about the delays in delivery and the missing pieces. It’s disappointing to know that the return process was not up to your expectations, and we apologise for the inconvenience caused. We take your suggestion seriously regarding the service provided by our delivery partners, and we will address this matter internally. If you need further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Still waiting a reply on the damage to my greenhouse I purchased , I've had my greenhouse weeks now and still not sorted , would not recommend buying from these ,”
Good Morning,
Thank you for your review and for bringing this issue to our attention.
We are truly sorry to hear that you are still waiting for a response regarding the damage to your greenhouse. This is not the standard of service we strive to provide, and we apologise for any frustration this has caused. We take all inquiries seriously and are committed to resolving issues as swiftly as possible. If you need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your concise review and positive feedback.
We are thrilled to know that your delivery experience was excellent and that our product met your expectations. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a garden arch but the website didn't specify a delivery date. Turned out it was to come direct from the manufacturer and it took a lot longer than I had originally hoped. I queried the delivery date by email but it was one of those 'Hope to respond within days' replies which I hate. They did reply but weren't able to provide a date. In this day of next t day delivery on most things it was all a bit underwhelming.”
Good Morning,
Thank you for your honest feedback regarding your recent order.
We understand how important timely delivery is, and we apologise for the lack of clarity around the timeline. Your concerns are valid, and we genuinely appreciate you bringing this to our attention. We are always looking for ways to enhance our service. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving your fantastic review with us.
We are thrilled to hear that you had great service from the start. Your satisfaction is our priority, and we truly appreciate your kind words. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Hi l won a garden planter from elbec and the quality, workmanship and delivery was absolutely fantastic.
I have already planned what l am going to buy from them next year.”
Good Morning,
Thank you for taking the time to share your fantastic comments.
We are thrilled to hear that you love your garden planter and that the workmanship and delivery met your expectations. It is wonderful to know you're already planning your next purchase with us, and we can't wait to assist you again. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for reaching out regarding your greenhouse.
We are truly sorry to hear about the scratches on your frame and window panels. Customer satisfaction is very important to us, and we are sorry that we have fallen short with your order. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“really robust and relatively easy to build. Make sure you remove the protective plastic before fitting it together however!
It looks really cool and was an unbelievable price.
I have packed loads in to it, and can stand up within”
Good Morning,
Thank you for sharing your lovely feedback with us.
We are thrilled to hear that you found your building robust and easy to assemble. We're also delighted you love the look of it and found it to meet your expectations. Enjoy packing it full of your items, and we’re glad it offers you enough space to stand comfortably. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Initial delivery date was changed. Elbec copied me into an email to Shire informing them of the new date, but Shire also emailed me advising I had to book through their system. I tried to reply to say a date was already set, but their email was no-reply so I booked and got a date two days later.
When the summerhouse arrived, their driver was cheerful and friendly, but when he'd gone I discovered they'd sent the wrong base (6' x 4' not 6' x 6'). I contacted elbec who dealt with the problem quickly and efficiently; a week later Shire delivered the correct base.
So I wouldn't rate Shire too highly for customer service, but elbec were good.”
Good Morning,
Thank you for taking the time to share your feedback.
We appreciate your understanding regarding the delivery date and apologise for any confusion with the communication. It’s great to hear that our driver contributed positively to your experience and that we could resolve the base issue quickly for you. Your compliments about our service mean a lot to us. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your wonderful review.
We are thrilled to hear that you found the product to be excellent and that it was delivered on time. Your recommendation means a lot to us, and we appreciate your support. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
