“I would have liked to rate 5 stars, but the assembly was hampered by poor construction of one of the side panels.
I was unable to attach the rear rails, until I had run a circular saw along the rear part, as there was too much overhang of the side rails.
I would imagine that not everyone has a circular saw to hand, good thing I had.
Otherwise, my advice would be, don't lift the side rails with the top rail, as it will detach, because it's only pinned, with a staple.
Also, there is only space for 1 screw either side, to fix the roof.
All this considered, it's quite expensive for this quality.”
Good Morning,
Thank you for taking the time to share your experience.
We are glad to hear the issue was dealt with professionally and resolved to your satisfaction. If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear you were satisfied with the ordering process, the delivery of your chosen item and the product that was delivered.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your fantastic review.
We are delighted to hear you had top service and that nothing was amiss. We aim to provide customer satisfaction, and it is wonderful to know that we have achieved this through your order. If you need any assistance or have questions in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your kind review.
We are glad the product has met your expectations, and we have taken note that assembly was tricky for a novice. If you need any guidance or tips, or have questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear that the garden shed did not meet your expectations. If you do require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are glad you are delighted with the product. We aim to provide customer satisfaction, and it is wonderful to know that it has been met with your order. If you have any questions or need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear you found ordering easy and that a good selection was available. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review.
We are pleased that the ordering process was easy, and we understand the weather has prevented rating the greenhouse yet. If you need any assistance or have any questions before the assembly, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Good price, promptly delivered. However one of the long screws fitted to hold on the side screen had been sheared off by the time the strong wrapping was cut. Otherwise good condition on delivery.”
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that you are satisfied with the product and delivery, and we’re sorry to hear about the damaged screw. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review with us.
We are pleased to hear you’re satisfied with your chosen Summerhouse, and that the delivery has met your expectations. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are glad our team could help quickly with a new quote after the storm, and that the process was smooth for you. If there’s anything else you need or if you have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Couldn’t fault Elbec, very helpfull shed delivered to an allotment, so address awkward but with a gentlemen from Elbecs help with using what3words, we passed on information and Elbec sent them photos very clearly showing where the driver needed to go they copied us in on the details sent, but Shires delivery people hadn’t been passed that information which is a shame after all the details were there, they did find us eventually”
Good Afternoon,
Thank you for taking the time to share your experience.
We are pleased that the elbec team could assist with the allotment delivery and that using what3words helped the driver reach you. We are sorry to hear that the delivery team didn’t have the same information, but we’re glad everything was resolved in the end.
If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We’re sorry for any confusion caused by reviewing a product that hasn’t arrived yet. If you have any questions or need assistance with your order, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your experience.
We are delighted that you are pleased with the wood store and that it has met your expectations. We aim to provide customer satisfaction, and we are glad that we have provided this for you. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Delivered on time, in good condition. There was one part missing but I gave them a call and it was sent to me within 2 or 3 days no problem. The garden room looks great!”
Good Afternoon,
Thank you for taking the time to share your experience.
We’re delighted that the garden room has met your expectations and that the missing part was sent promptly. If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your experience.
We’re glad the 3 bin store meets your expectations. We aim to provide customer satisfaction, and we are pleased that it has been met with your order. If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your experience.
We’re delighted that you’re pleased with the rose arbour and that it looks fabulous after assembly. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The ordering was good but the delivery and updates on delivery were absolutely atrocious. I was emailing, calling, calling Elbec, calling the carriers who still delivered on a day they said they couldn't. The greenhouse looks substantial enough, it's too wet to erect it just now but I am pleased with the quality. Delivery and keeping the customer informed needs attention.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry that the delivery and updates were not up to the standard we aim for. This has been noted and will be reviewed with our delivery partners to improve communication and avoid this in the future. If you require any assistance once you’re ready to erect the greenhouse, or have any questions, please contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I finally got there and I’m fairly pleased with the result.
Delivery had been delayed, taking me into colder and shorter days by the time it arrived. The driver seemed to expect a welcome party of at least two people to off-load the nine boxes that my store came in. Heavy rain had dampened his enthusiasm to assist. The cardboard boxes soon became soggy and weak. Some were very heavy.
I was expected to confirm that everything was present and correct but there was no manifest to check against and nothing to tell me whether any of the boxes contained any parts list (maybe because none of them did).
When I finally located the (soggy) building instructions I found them rather difficult to follow. It was nicely printed A4 manual of 68 pages filled with pictures but no written instruction. I assume this is a universal way to address all languages but some details seemed incomplete. Because it was a “one size fits all” document, it tried to cover all variants of my building. Some details took time to understand because the orientation was different from the image they referred to. You need to go carefully to avoid mistakes!
An accessories pack contained a spanner for the tiny bolts, which was a nice touch, but not for the more substantial ones. I found a large nail which came without explanation and also what seemed to be a bottle opener. Sadly, the bottles to which it may have been applied were nowhere to be seen. The instructions implore you to have one or two helpers (some walls can be unwieldy) but they only supplied one pair of gloves (sheet metal can have sharp edges) - maybe one glove each (if left and right handed)?
There was a page of “full-size” images of the fixings, to assist identification but the real items were larger. If you are used to flat pack assembly, guided by pictures without a narrative, you may find the going easier than I did. Some assembly was rather fiddly due to the small size of the nuts and bolts and the tiny spaces to place them within. If you have fat fingers or a clumsy disposition, you may find construction a bit of a challenge. Expect to drop and lose some of the fixings but don’t worry as there seem to be plenty to spare. I found a strong magnet to be a useful accessory.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are pleased you are delighted with the result, though we’re sorry to hear about the delays, soggy boxes, and the challenges with the instructions and fittings.
We appreciate your detailed feedback, as it helps us improve. If you’d like, we can review your order for any missing items, provide a clearer assembly guide or offer support with any parts that may require replacement. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
