“Good service.
Great price but not standard size.
Product good quality and shed looks amazing.
Fixtures and fittings provid some security measure which wouldn't be available on certain sheds.”
“We have a Shire Hampton summerhouse. 8x8. My only real complaint is the build instructions are very poor. The text is too small and hard to read at the top of each page. It would help a lot if the part numbers in the instructions were marked on the sections. Especially for the six piece roof. I spent twelve years in Technical Publications at a prestige car manufacturer here in Newport Pagnell, so I know what is required with documents. Other than that, I am happy with the result.”
“An excellent log store. Big enough to take a bag load of logs plus more. Took a bit of putting together, but was worth it. Very sturdily built and excellent value for money.”
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you are satisfied with your log stores and that the assembly process was straightforward with clear instructions. It's also fantastic to know they look great in your space. Your satisfaction is our top priority, and we truly appreciate your feedback. If you need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive feedback with us.
We are pleased to hear that you found your garden buildings sturdy and straightforward to assemble. Your satisfaction is very important to us, and it's great to know that your experience met your expectations. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are pleased to hear that you found the delivery service excellent and that the delivery driver was helpful. We aim to provide excellent service, and customer satisfaction is very important to us, we are delighted to hear that this has been met with your order and delivery. If you need any assistance or have questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic feedback with us.
We are pleased to hear that you found that our garden buildings meet your expectations. It's great to know that the assembly was straightforward for you. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive review with us.
We are delighted you found your purchase to be good value and as described. Your satisfaction is our top priority, and it's great to know we met your expectations. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I purchased a 8 x 6 Shire Sun Pent potting shed at a very competitive price which was delivered very promptly right to my garage door. All parts easy to idenify and good assembly instructions. On assembly (definitley 2 person job with power screwdrivers and a flat base) it turned out that the glass delivered was slightly the wrong size but on contacting Elbec they sent the right panes the next day. It's a good shed, takes a lot of painting though especially the window frames. I also placed it on top of extra 4" batons to give better protection to the floor joists. I'm hoping it gets good use for many years.”
Good Afternoon,
Thank you for taking the time to share your thoughtful review with us.
We are pleased to hear that your 8 x 6 Shire Sun Pent potting shed was delivered promptly and that you found the assembly instructions clear and straightforward. We also offer our apologies for the concerns with the glazing, and we are glad to that this was resolved satisfactorily for you. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Product itself was excellent, delivery drivers were excellent when the product finally arrived. The administration and poor communication led to missed deliveries all of which was both stressful and time consuming for us. I did write a lengthy complaint and this was dealt with fairly I thought, although we had so obviously received such bad service I would have appreciated it if company had taken the step to compensate us rather than my having to write the complaint in the first place.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We understand the frustration caused by the delivery of your order, and we are sorry. We do advise that all deliveries cannot be fully guaranteed in light of unforeseen circumstances, and we apologise that your order was affected, leading to the delays you have experienced.
From your communication with our Customer Care Team, this has been resolved to an agreeable outcome, and we are pleased that you are satisfied with the item delivered.
Kind Regards,
elbec Garden Buildings.
“Product was as described and at a fair price. Delivery was as agreed.
We received conflicting advice on the timimng of the installation, resulting in the installer turning up at a different time to the one we were informed. He said that this always happened. So make sure you have someone at home the whole day.
Once installed a damaged panel was found which I am still waiting to be replaced.
Easy to speak to on the phone and seem to be eager to sort the issue out.”
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We are pleased to hear that the product met your expectations and that delivery was on schedule. We are sorry for the damage on the panel and the installation timing. We understand the frustration and the importance of being able to arrange your time, and we are sorry.
We can advise that following your communication with our Customer Care Team have booked in the date to correct the damaged panel. Should you require any further assistance or need any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive review.
We are glad to hear that you found the product straightforward to construct and that it meets your requirements for the available space. It is pleasing to know that you’re satisfied with your purchase. Should you need any assistance or have any enquiries, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic feedback with us.
We’re delighted to hear that your design approval and delivery process was smooth and hassle-free. We aim to not only provide excellent service but to go beyond, and it is pleasing to hear that we have met this aim with your design, order and delivery. If you need any assistance or have any enquiries, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive feedback with us.
We are glad to hear that the delivery met your expectations and was delivered in a satisfactory time frame for you. It is pleasing to hear that you found the assembly straightforward and the completed item meets your requirements. If you require any assistance or have any enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your wonderful review.
We are pleased to hear that you find your new garden building meets your expectations of the structure and it is sturdy for you. If you have any questions or need assistance in the future, please don’t hesitate to reach out to our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Although there seemed to be a problem with delivery Sharon at Elbec resolved the issue quickly.
I now have the log store it was easy to assemble and looks great .
Thanks Sharon for all your help
Pete”
Good Afternoon,
Thank you for sharing your concerns regarding your order.
We understand how frustrating it can be not to have received your log store, and following your recent contact with our Customer Care Team, we can note that this has been resolved for you and a delivery date has been booked and confirmed.
If you need any further assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
