Good Afternoon,
Thank you for taking the time to share your kind comments.
We are thrilled to hear that everything met your expectations and that you're happy with your purchase. Your satisfaction is incredibly important to us, and we appreciate your kind words. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your lovely feedback.
We are thrilled to hear that you were happy with the service from start to finish and that the product met your expectations. It's always our goal to provide clear communication throughout the process, and we're delighted you felt that we succeeded. Your satisfaction means the world to us. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivery good, on time. Good communication from delivery team. Canopy installed now for about 3 weeks. All good. Happy with supply. Product quality good. Installation no issues. 2 guys just over half day.”
Good Afternoon,
Thank you for taking the time to share your fantastic review with us.
We are thrilled to hear that your delivery was on time and that the installation process went smoothly. It’s great to know you're happy with the quality of your canopy and that it fits your needs perfectly. Your satisfaction is very important to us, and your positive feedback motivates our team to keep delivering excellent service. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your lovely review with us.
We are so pleased to hear that you’re happy with the Harbour building so far. It sounds like you have some exciting finishing touches in mind, and we can’t wait to see the result. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are sorry to hear about the issues with the assembly and the condition of the wood. Your comments about the nails sticking out and the split wood are concerning, and we appreciate you bringing this to our attention. We will take your feedback seriously. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that you found our products to be excellent value for money. Your support and feedback mean the world to us, and we’re dedicated to continuing to provide quality offerings for our wonderful customers. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for reaching out and sharing your experience with us.
We sincerely apologise for not informing you about your missed delivery; it is important to us that our customers are kept informed. We are glad we were able to reschedule the delivery promptly once you contacted us. Your feedback is invaluable, and we are continuously working to enhance our communication. If there is anything we can assist you with or any questions you have, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good quality products however, one sheet of plastic was cracked (which was replaced) one piece of wood missing which I made a replacement for and no instructions sent. I have to say my issues were looked after although printing out the instructions myself was not ideal. Instructions were not ideal for explaining and indeed how best to fit roof shed so I went off piste and did it my way which has left a much stronger and level roof. Wife very pleased with resulting shed”
Good Morning,
Thank you for sharing your experience with us.
We are sorry for the disappointment, and we thank you for your understanding regarding the issues you faced. We are glad to hear that our team was able to resolve your concerns quickly. We appreciate your feedback about the instructions and will certainly take it into consideration. Your satisfaction is very important to us, and our Customer Care Team remains at hand to offer any assistance or answer any questions.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review!
We are delighted to hear that your delivery was quick and that the single arch is perfect for your grapevine. It is fantastic to know that it meets your needs so well. Your feedback truly brightens our day, and we appreciate your support. If you ever need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The product is ok nothing spectacular. I am however missing peices which I've been in contact about. Would be 4* but the instuctions for building the shed are impossible to understand. Felt like i was making some of it up as I was going along or just trying my best guess to see what fits where. No labelling of parts or correspondance in the insrtuctions. Needs a massive rethink.”
Good Morning,
Thank you for taking the time to share your experience with us.
We appreciate your feedback about the missing pieces and the clarity of the instructions, and we offer our apologies for the disappointment and inconvenience. If there's anything else we can do to assist you, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Easy to order online at a very competitive price. Delivery was fast and they kept me informed of times. The canopy itself was well packaged and took my husband and myself about 5 hours to assemble. It was a straightforward job. We are so pleased with it! It looks fab on our decking and lets in so much light. My main reason for choosing this canopy was the adjustable sizing which was necessary for our space and it fits perfectly.”
Good Morning,
Thank you for taking the time to leave your glowing review.
We are thrilled to hear that you found the ordering process easy and that the assembly went smoothly for you and your husband. It is wonderful to know that the adjustable sizing was a perfect fit for your space and that you are enjoying the lovely light it brings to your decking. Your satisfaction is our top priority, and your kind words truly mean a lot to us. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“This is a sturdy shed once built. Parts of it, the closure hasp, hinges & window “glass” are not adequate but all either have been replaced or will be. You get what you pay for. The price was good & delivery was excellent.”
Good Morning,
Thank you for your thoughtful review and for sharing your feedback with us.
We are glad to hear that you found the shed sturdy and that you were pleased with our delivery service. We appreciate your insights regarding the parts, and it is great to know that you have addressed those concerns. Your satisfaction is important to us, and if you have any further questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind feedback with us.
We are thrilled to hear that you found the shed to be good and that the assembly was easy for you. It is fantastic to know you’re enjoying your new addition. Should you need any support or have questions in the future, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very happy with my 7x7 corner summerhouse. The quality of the wood was good, no cracks or splits. And the price was very reasonable. Only issue would be the way the wood is attached to the pallets, for delivery. It took about an hour to remove, due to the way it was fastened on.
I would definitely buy again, my summerhouse looks really good.”
Good Morning,
Thank you for your wonderful feedback regarding your corner summerhouse.
We are thrilled to hear that you are delighted with the garden summerhouse. We appreciate your note about the delivery, and we will certainly look into that for future improvements. It is fantastic to hear that your summerhouse looks great, and we hope it brings you many enjoyable moments. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind comments with us.
We are thrilled to hear that you are delighted with your item and that it looks great in your garden. Your satisfaction motivates us, and we truly appreciate your support. If you have any comments or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We purchased a 10x8 shed, but there were no supports to hold the roof in place. I visited a few places that sell said 10x8 sheds and they had extra supports to ensure the roof is secure and you are able to access the roof to put the felt on.
The customer services a passed me onto the supplier, who were good over the messaging system they use, but i ended up visiting their head office as it was only a few miles down the road.
I spoke with a few people and they offered some advice, which i followed, but to no avail, so I had to purhcase extra timber and support myself in the 3 positions in addition to the small supports they have provided.
I would not purchase this item again unless there was clearly improved support for the roof, and if you are thinking about purchasing this item, just be wary you will need extra wood for support, otherwise, you will have bowed roof and not be able to climb over the top and fit the felt, as you would probably fall through the roof.”
Good Morning,
Thank you for your feedback regarding the shed you purchased.
We sincerely apologise for the issues you've encountered with the roof support. Your comments about the necessity for additional support are important, and we appreciate you bringing them to our attention. If you have any concerns or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive review with us.
We are thrilled to hear that you found the assembly easy and that the log store meets your expectations in terms of looks. Your satisfaction is our top priority. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive review with us.
We are thrilled to hear that you found the assembly easy and that the log store meets your expectations in terms of looks. Your satisfaction is our top priority. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review regarding your greenhouse order.
We are sorry to hear that you have not received your delivery yet. We understand how important it is to have your order arrive on time. Please do not hesitate to contact our Customer Care Team so we can look into this for you and provide an update. Your satisfaction is our top priority, and we appreciate your patience.
Kind regards,
elbec Garden Buildings.
