“I paid for someone to help me assemble the shed on the day it was due to be delivered, but found out a week or so before that it would be delivered a day later than planned. When it was delivered, i asked if there were instructions and told they were in the pack, but they were not. I only found this out having paid for someone to help me assemble it today. Which we were not able to do without the instructions.”
“Bought a Rowlinson mower store from Elbec, cheaper than purchaisng direct. Easy transaction, good comms and very quick delivery. Very satisfied with product and service.”
Good Afternoon,
Thank you for your fantastic 5-star review. We’re delighted to hear that you found your Rowlinson mower store at a great price and that you were pleased with both the product and the service you received.
It’s great to know that the ordering process was straightforward, our communication kept you informed, and your order was delivered quickly. Your kind comments are greatly appreciated and will be shared with the team.
Thank you for choosing elbec. We hope you enjoy your new mower store for many years to come.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you are still awaiting delivery of your order.
We understand how frustrating it is when you are waiting for your garden building to arrive, and we sincerely apologise for the delay. We would encourage you to contact our Customer Care team if you have not already done so, and we will be happy to provide you with the latest update on your order and expected delivery timescale.
Thank you for your patience, and we apologise again for the inconvenience caused.
Kind Regards,
elbec Garden Buildings
“Not very good, used ' rough ' wood,not planed and the two pieces for infilling at front were warped as well as not been planed.
Could not recommend,had previoysly purchased from Tiger sheds,more expensive but better buikt”
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that the product did not meet your expectations.
The building you purchased is manufactured using rough-sawn timber, as detailed within the product information on our website, and this finish is typical for this style of garden building rather than smooth-planed timber. We are sorry that this was different from what you were expecting.
We also appreciate your comments regarding the warped timber. As timber is a natural material, some movement can occur during storage and transit. However, we understand your disappointment and appreciate you bringing this to our attention.
Thank you for sharing your feedback. It is valuable to us and helps us continue to improve both our products and the information we provide to customers.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your delivery did not arrive as originally scheduled and that you experienced a further delay before receiving your order.
We understand how frustrating delays can be and sincerely apologise for the inconvenience caused. While we always strive to deliver within the advised timescales, we recognise that this fell short of the service you expected.
Thank you for bringing this to our attention. Your feedback is important to us and helps us continue to improve our delivery service.
Kind Regards,
elbec Garden Buildings
“We are really pleased with the Awning that we purchaesd. We didi feel it need another bracket and that is proving diffcult to obtain hence the loss of a star.”
Good Afternoon,
Thank you for taking the time to leave your review. We’re pleased to hear that you are really happy with your awning and that it has met your expectations overall.
We appreciate your feedback regarding the additional bracket and are sorry to hear that obtaining this has been more difficult than expected. We understand how important it is to have the correct accessories available and will take your comments on board.
Thank you again for your feedback and for choosing elbec. We hope you continue to enjoy your awning for many years to come!
Kind Regards,
elbec Garden Buildings
“Received order but it’s still sat in my garden waiting for it to be installed. Very disappointing and even more frustrating that I don’t know when it will be done either as they don’t have a date yet.”
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you are disappointed with the installation timescale and understand how frustrating it must be to have the building waiting in your garden without a confirmed installation date.
Installation services are arranged separately from delivery, and we appreciate that waiting for an available installation date can be inconvenient. We would recommend contacting the installation team directly for the latest update regarding your booking and expected timescale.
We are sorry for any inconvenience caused and appreciate your patience. Thank you again for sharing your feedback.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your 4-star review. We’re pleased to hear that your order was delivered promptly and that you were happy with the communication throughout the process.
Your feedback is greatly appreciated, and we’re delighted that you had a positive experience with us. Thank you for choosing elbec, and we hope you enjoy your new garden product for many years to come!
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your fantastic 5-star review. We’re delighted to hear that you are so pleased with your purchase and the service you received.
It’s great to know that our communication met your expectations and that our delivery driver was helpful and friendly. We’ll be sure to pass your kind comments on to the team.
Thank you for choosing elbec. We hope you enjoy your new garden product for many years to come!
Kind Regards,
elbec Garden Buildings
“All good. All up and running. Not for the average diy man, needs somebody who knows what they are doing! The only gripe i have is, delivery men came, went without a mention of paperwork, now I am without a receipt to claim my vat back. but on the plus side, thick good quality material.
Bill
3 Taylor st.”
Good Afternoon,
Thank you for your excellent 5-star review. We’re delighted to hear that everything is now up and running and that you were pleased with the quality of the materials.
We appreciate your feedback regarding the assembly, and you're quite right that larger garden buildings can benefit from being installed by someone with experience or with additional help.
We're sorry to hear that you did not receive the paperwork you were expecting at the time of delivery. If you require a copy of your invoice or receipt for your VAT claim, please contact our Customer Care team and we will be happy to assist.
Thank you for choosing elbec, and we hope you enjoy your new garden building for many years to come!
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your delivery experience.
We understand how frustrating it can be when a delivery does not take place as expected and appreciate the inconvenience this may have caused. We sincerely apologise for any disruption to your plans.
As advised within our delivery information, we recommend that customers do not arrange assembly until the garden building has been successfully delivered and all components have been checked. This helps to avoid any unnecessary costs should there be an unforeseen change to the delivery schedule.
Thank you for your feedback. We value your comments and apologise again for the inconvenience caused.
Kind Regards,
elbec Garden Buildings.
“I was really shocked at the very poor quality of the boards which make up my shed. They appear to have just come off the saw and are very rough and "hairy" with lots of wood fibres sticking out.
At the very least I assumed they would have been planed smooth. It has made painting them very difficult to paint.”
Good Morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear that the shed did not meet your expectations.
We appreciate your comments regarding the finish of the timber. The overlap shed you purchased is manufactured using rough-sawn timber, as detailed within the product description on our website. This finish is typical of traditional overlap sheds and differs from the smooth-planed finish found on some other styles of garden buildings.
We are sorry that this was not what you were expecting and understand that it made painting the shed more difficult than anticipated. Your feedback is appreciated, as it helps us understand where product information and customer expectations can be improved.
Thank you again for taking the time to share your experience.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your fantastic 5-star review. We’re delighted to hear that you were pleased with the quality of the timber and found the installation process straightforward.
As you mention, having the recommended number of people available during assembly can make the process much easier, so it’s great to hear everything went smoothly for you.
Thank you for choosing elbec and for taking the time to share your experience. We hope you enjoy your new garden building for many years to come!
Kind Regards,
elbec Garden Buildings.
“When I received the product I rang your office to complain, but I was painting it by then.no body rang me back .I paid an oak frame carpenter to erect it at one stage he refused to carry on .the greenhouse is shocking , the quality of the timber the joints ( shocking ) . We are still out of the country at the moment but when we get back I will be contacting my solicitor/ trading standards, We are back on the 24th July I suggest you arrange for a representative from your company to come to our home to inspect.
Mr Terence Thomas Salmon”
Good Morning,
Thank you for taking the time to leave your feedback, Mr Salmon. We are sorry to hear that you are dissatisfied with your greenhouse and the experience you have described.
We take comments regarding product quality and customer service seriously, and we are disappointed to learn that you feel your concerns were not addressed when you initially contacted us. We understand how frustrating this must have been, particularly after arranging for a professional installer to assemble the building.
As a retailer, we are committed to investigating any concerns raised about the products we supply. Upon your return, we would encourage you to contact our Customer Care team directly with your order details and any photographs that demonstrate the issues you have identified. This will allow us to review the matter fully with the manufacturer and determine the most appropriate next steps.
Thank you for bringing your concerns to our attention. We remain willing to review the issues raised and work towards a resolution.
Kind Regards,
elbec Garden Buildings.
“My delivery arrived but had the wrong instructions and missing parts.
These were supposed to be dispatched 3 times before I eventually received them. I had to pay the workman twice to come back to finish it. Its poor quality and im awaiting a response to my complaint still.”
Good Morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience has not met your expectations.
We apologise for the inconvenience caused by the incorrect instructions and missing parts, and we understand the frustration of having to wait for these to be received before the installation could be completed. We appreciate your comments regarding the additional time involved and have noted your concerns.
Our advice is always that customers check all components and parts are present before arranging an installer, as this helps avoid any additional costs or delays should anything need to be addressed. However, we understand that this situation was frustrating and we are sorry for the inconvenience caused.
Thank you again for your feedback. It is important to us and helps us continue to improve our service.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We’re pleased to hear that you were happy with the communication you received from our team.
Your feedback is greatly appreciated, and we thank you for choosing elbec. We hope you enjoy your new garden product for many years to come!
Kind Regards,
elbec Garden Buildings.
