Good Morning,
Thank you for sharing your comments with us.
We sincerely apologise for the delay you are experiencing with your order. We understand how frustrating it can be to wait longer than anticipated, and we appreciate your patience during this time. Your feedback is important to us in helping us enhance our services. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good service from start to finish with helpful delivery driver and value for money product. If I had one issue its that the screws are very poor and when used with a electric screw driver the larger ones lose their heads.”
Good Morning,
Thank you for your wonderful review and feedback.
We are delighted to hear that you had a great experience with our service and found our product to offer good value for money. We appreciate your comments regarding the screws, and we will certainly look into this to improve our product quality. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I ordered a greenhouse a month ago. The estimated delivery time was 10 weeks. Hoping i receive something within 6 weeks & after then is maybe the time Elbec should ask for s review of their product.”
Good Morning,
Thank you for taking the time to share your thoughts with us.
We apologise for the delay you’re experiencing with your greenhouse order. We understand how important timely delivery is, and we appreciate your patience as we work to fulfil your order. Your feedback is vital to us, and we will take it into consideration as we aim to improve our service. Should you have any questions or require assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found our service brilliant. Your support is greatly valued, and we appreciate you taking the time to share your experience. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“AVOID!!! Awful customer service. I had a delivery booked with confirmation and no one turned up, I took time off work and was told I would now have to wait almost 5 weeks for my delivery. Please avoid at all cost.”
Good Morning,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the issues you faced regarding your delivery and the impact it had on your time. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. Your feedback is vital in helping us improve. If you have any questions or need assistance, please contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good product but instructions need to be updated and some of the cuts of timber not the requisite 45%. Overall still rate it as a good product but with a little more quality control in the manufacturing process and a review of the assembly instructions would be even better.”
Good Morning,
Thank you for sharing your comments with us.
We are pleased to hear that you find our product to be satisfactory overall. Your comments regarding the instructions and timber cuts have been noted, and we appreciate you bringing this to our attention. Your comments will be taken on board seriously. Should you need any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your recent purchase.
We appreciate your comments about the floor sturdiness, which will be taken on board and seriously. It is great to hear that the building meets your requirements. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your kind feedback.
We are pleased to hear that you received regular updates on your order and that it was delivered on time. Keeping our customers informed is a priority for us, and it is great to know that you appreciated that. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your lovely feedback with us.
We are delighted to hear that you are very pleased with your purchase and that you think our shed is great. Your satisfaction means the world to us, and we appreciate your support. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that your delivery was prompt and that you found our prices to be good. Your satisfaction is extremely important to us, and we appreciate you taking the time to share your experience. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you so much for your fantastic feedback.
We are thrilled to hear that you found our ordering process smooth and the delivery quick. It is wonderful to know you’re satisfied with the quality of the items. We strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to know that you are pleased with your product. Your satisfaction is our top priority, and it is great to hear that we have met your expectations. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The guy on the saw needs a new tap measure, or further training. The guy with the nail gun also needs further training or new glasses, the A Team killed more people than he hit frame work.”
Good Morning,
Thank you for taking the time in sharing your feedback with us.
We sincerely apologise for the experience you had with our assembly team. We strive for high standards in our services and appreciate your comments. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Excellent service, both when initially purchasing an item & when I needed to arrange a replacement with the manufacturer. My follow-up purchase was also handled efficiently, with a good line of communication, checking that things were progressing ok.”
Good Morning,
Thank you for sharing your excellent review with us.
We are thrilled to hear that you had a positive experience both during your initial purchase and when arranging a replacement. Maintaining clear communication is essential to us, and we’re glad to know that our team kept you informed throughout the process. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you found the ordering process easy and appreciated the prompt delivery. It’s always our goal to ensure that our customers can reach out to us easily, and we’re glad our team could assist you. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Harmony Greenhouse. Takes a while to construct and some parts are awkward to mesh together . A really good greenhouse when constructed and worth the money”
Good Morning,
Thank you for sharing your thoughts about the Greenhouse.
We are delighted to hear that you find the greenhouse meets your expectations. Your feedback regarding the assembly has been taken on board and seriously. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchased a log store, which came on the day they specified and was ery easy to construct. It isnt the most solid of things but for the price and its purpose I am happy. I added a kindling section so all my wood is together.”
Good Morning,
Thank you for sharing your fantastic review with us.
We are delighted to hear that your log store was straightforward to assemble and that the delivery met your expectations. Our top priority is customer satisfaction, and it is rewarding to know we have fulfilled our aim by your comments. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Product arrived on time with all parts present. We had to modify parts to align each piece . This meant cutting some of the spars and waterproofing the box as the slats were not up against each other. When complete with the revisions made. The bench and arbour looks lovely”
Good Morning,
Thank you for your thoughtful review and for sharing your experience with us.
We are glad to hear that your product arrived on time and that you were able to complete the assembly to your satisfaction. It is wonderful to know that the bench and arbour turned out lovely in your garden. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful review.
We are pleased to hear that your experience with us was fabulous from start to finish. Your satisfaction is our top priority, and it’s always rewarding to know that we’ve met your expectations. Should you need any assistance or any information, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted that you find the pergola sturdy and easy to assemble. It is fantastic to know that it has met your expectations. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
