“Customer service was good, friendly and followed up. I had to contact the company to query when the order would be delivered, and it was delivered the day after. The product was smaller than advertised.”
“Ebec customer care team were excellent, promptly sorting out some missing parts for my Shire pent potting shed. This was easy to assemble but took 3 people to do it.”
“Some plastic window panes were missing and 4 were damaged. I called customer services and they weren't helpful. I had to email them with a photograph of the damaged panes and missing windows. Given the small nature of this couldn't new panes just be sent out in the post rather than giving to go through all this rigmarole.”
“ok, although i stated delivery on the 4th of june, i heard no confirmation on delivery, had to ring as i stayed in that day, and was told delivery was delayed until the 5th? yes it turned up very early thankfully, the delivery driver was very polite and accomodating ,,all seems to be ok at the moment, as the instructions shows 8x6 front to back rather than left to right, yes panels can be interchange? hopeully the roof can be also, not erected anything as yet, only base”
“Instructions are rubbish. Would help if pieces were labelled somehow. Also Pre drilling the holes would help and enable things to be lined up properly. The quality of some of the panels and batons, especially the doors leaves a lot to be desired. Obviously not checked before despatch.”
“The mini greenhouse seemed well made when the kit arrived but when a professional tradesman came to put it together we found a very large knot in an upright piece that rendered it useless and a section of window beading was not cut enough so too tight and left a large gap so window rattled. Without the tradesman and his skill with repairing and recutting the greenhouse would not be made.”
“brillant value ,excellent quality ,great communication by Elbec kept in the loop from day one ,only had one minor issue resolved within 24 hours ,instructions so easy to follow, assembled in 2hours and placed in location set in post concrete, all completed within 6,hours looks brillant even at 69 and 76 yeasrs old we did the job”
“Whilst we are really pleased with our potting shed and the service that Elbec provided the few issues that we expererienced dropped the score from excellent to good. When order arrived the door was incorrect, we ordered a stable door and received a damaged full door. Customer Service at Elbec were really on the ball however, Shire let them down. The first time the delivery was timed for 8am - 12pm and the delivery arrive at 3 pm but in their defence the driver was brilliant, it was the deliveries prior to us that had caused the issue. When the correct stable door was was due to be delivered we were given a date but had to check with Elbec what was being delivered and, we were not informed what time slot hd been allocated to us. The delivery time however was sent to us on the morning of delivery 8am - 12pm and it arrived at about 10 am. So now happy customers. What a shame that we didn't feel that and excellent score was possible as we are really pleased now with our potting shed.”
“Really pleased with my purchase. Product is good quality. Lots and lots of parts to be fitted but we got there putting it together.
Contact over delivery was really good from the company. Delivery guys were great.”
“I'm sorry but I really can't give an honest review on the product which still has not been delivered. I have had a delivery but the wrong trellis has been delivered and is still here. Elbeck have phoned to explain shortage of my required product , the courier company have phoned re collection of what they had delivered but am still waiting for the correct trelis . So not best pleased and have still not had a confirmed delivery time. I am sorry to say cannot say I will be ordering through Elbeck again.”
“Now that it is built I am very happy with my shed, but the instructions weren’t very clear, and I do t feel the window fitted correctly, or was easy to install.
But after improvising, I am happy with the finished result”
“My dealings with Elbec were cordial and helpful - but their supplier Shire was a disaster. The shed we ordered simply did not arrive on the day promised and no further delivery date was forthcoming from them. My strong impression was that Shire were prevaricating because the order was nowhere near ready. In the end, the order was delivered over a month late. It may be that Elbec originally promised a date that was unachievable, but if so Shire should have apologised for the mistake and offered a more realistic target.”
