Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are sorry that you have concerns with your Garden Shed, and our Customer Care Team remains at hand to offer their assistance to help you with the concerns of the Door and Hinges. We appreciate your positive note about the skylight roof, as we aim to incorporate features that add value to our buildings.
If you do require any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your wonderful review regarding the quality of our buildings.
We’re very pleased to hear that you are satisfied with what you received. Your feedback is important to us and motivates our entire team to maintain high standards. If you have any questions or need assistance, please feel free to contact our Custome Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your thoughtful review with us.
We're glad to hear that you’re satisfied with your completed building. We appreciate your feedback regarding the assembly process and will take your comments on board. If you have any questions or need assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your fantastic review with us.
We’re thrilled to hear that you are satisfied with the quality of our products. Your positive feedback is greatly appreciated and encourages us to keep up the great work. If you have any questions or need any assistance, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind review.
We’re delighted to hear that your delivery was on time and handled with consideration. Your positive feedback encourages us to continue providing the best service possible. Should you need any assistance or information, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you so much for leaving us with your lovely review.
We're delighted to hear that you had a fantastic experience from start to finish. Your recommendation means the world to us, and we truly appreciate your kind words. If you ever need anything further, please don't hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Although a short delay for product, the customer service standard was excellent. Phones with regular uupdates. Definitely 5 star service. I wish I could remember the lady's name. Deserves the accolade. Thank you”
Good Afternoon,
Thank you for your wonderful review and for sharing your experience with us.
We appreciate your understanding regarding the slight delay and are delighted to hear that our customer service team provided excellent support throughout the process. We take pride in keeping our customers informed and are pleased to know that your expectations were met. If you ever need assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“the floor of our new shed is very weak, when you walk on it it makes a cracking noise, so now we have to buy a piece of wood to lay on the floor. the money we paid for this shed and fitting is poor. very disappointed. this is the shed
https://www.elbecgardenbuildings.co.uk/10-x-8-302m-x-248m-mercia-overlap-shed-no-windows/p5019”
Good Afternoon,
Thank you for providing your feedback regarding your recent shed purchase.
We sincerely apologise for the issue you've encountered with the floor. We understand how disappointing this must be, especially given your investment in the shed and its fitting. Your experience is very important to us. We can note that you have contacted our Customer Care Team who will be looking into this for you.
If there’s anything further we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your lovely review with us.
We are thrilled to hear that you are very happy with your new Log Store and found it both sturdy and easy to assemble. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you have any questions or need assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you are happy with the quality of your building and found the instructions helpful. It’s wonderful to know that the finish has left you delighted with the end result. Your satisfaction means a lot to us. If you have any questions or need any assistance, please don't hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Excellent product we are extremely pleased with it the chap who delivered it was friendly and polite gave some good tips on putting it together .just put a Tv in there now it's officially a man cave”
Good Afternoon,
Thank you for taking the time in leaving your amazing review with us.
We are glad to hear that you are extremely pleased with your product and that our delivery driver has left a positive impression. It is fantastic to know that you are completely satisfied with your finished building, and the outcome of your project. If you require any assistance or information, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your wonderful review.
We’re delighted to hear that our delivery team was helpful and that you love your new shed. It’s fantastic to know that you found our communication about the delivery satisfactory. Your recommendation means a lot to us, and we truly appreciate your support. If you need any assistance or information, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive feedback with us!
We’re glad to hear that you were kept informed about your delivery and that you are pleased with your item. It’s always our aim to ensure a smooth experience for our customers, and your satisfaction is the best reward. If you need any assistance or information, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“Only half the summer house arrived had to call to complain. Overall summer house quality is poor compared with a comparable shed I recently purchased. Roof is very thin OSB. veranda virtually unusable large gaps between boards. Had to build my own.”
Good Afternoon,
Thank you for your feedback regarding your recent experience with your Summerhouse.
We’re sorry to hear that only part of your order arrived and that the quality did not meet your expectations. We understand how frustrating it can be to encounter issues like large gaps in the veranda and unsatisfactory roof quality. Your comments are important to us, and we will take them into careful consideration to improve our products.
Should you require any assistance or information, please feel free to contact our Customer Care Team, as they remain at hand to help you.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your fantastic feedback.
We are thrilled to hear that you are pleased with your shed and that the assembly was easy for you. Timely delivery is something we strive for, so it's great to know we met your expectations. Your recommendation means a lot to us, and we truly appreciate you taking the time to express your satisfaction. Should you need any assistance or information, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“Cannot find fault with any part of the service, plenty of choice at a good price, friendly when speaking too
or emailing, didn't make us wait months on end, arrived on time assembled quickly, advised us on how to keep it in good condition and checked we were happy with the end result.”
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you found our service faultless and enjoyed the variety we offer. It’s great to know that our team made your experience smooth and timely. We always aim to provide helpful advice for maintaining your building, and it's wonderful to see that reflected in your feedback. If you ever need assistance or information, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave us with your wonderful review!
We’re delighted to hear that everything went perfectly with your delivery and assembly. It always brings us joy to know our customers are satisfied. If you require any information or assistance, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind review.
We’re so pleased to hear that you had a great experience with our customer service and that we were able to keep in touch throughout the process. Communication is key for us, and we always aim to provide support every step of the way. If you have any further questions or need assistance in the future, don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“quite good value a bit fiddly to erect, roof panels could be a bit thicker and a bit more care taken when it is beeing built in the factory, as some of the uprights are not square on the bottom or top supports which had to be done before erecting, roof runners could have been fitted in the factory ,a bit stronger hinges and hasp and staple would help,the felt nails supplied wont last long as to short but long enough for thickness of roof supplied but with modification of more roof supports that i have since fitted i can use longer nails.overall not a bad shed for the price”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We appreciate your comments regarding the assembly process. We always strive to offer good value, and it's helpful to hear your insights about the roof panels and the fit of the uprights. Your feedback will be taken on board and seriously to help us improve in meeting your satisfaction.
We're glad to hear that you are satisfied with the completion of your building. If you need any assistance or need any information, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Order arrived on the 17th Oct 2024. Found to have a panel missing. A replacement was despatch on the 23rd Oct 2024 and delivery would be within 3 working days. Panel arrived on the 28th Oct 2024. But that panel was damaged. Again had to contact Forest Garden team who were sorry for the order being damaged. The next Panel was despatched on the 30th Oct2024 and delivery would be within 3 working days again they sent a apologies for any inconvenience caused. Panel arrived on the 4thNov2024 this time the panel was wrapped in a firm plastic flim which stop any damaged. Will say the Forest Garden team did they best for me, but it took 18 days to get my full order, which mean,t that I had a delay on making up the shed by around 21 days after I had finish building the shed. Happy with the shed overall.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry for the delays and issues you faced with your order. It's great to hear that you are happy with the shed itself, but we understand that receiving a damaged panel and waiting for replacements can be frustrating. We appreciate your patience and understanding throughout this process. Your feedback is invaluable, and we will take your feedback on board, as we take all feedback seriously to help us improve and provide a service that meets your satisfaction.
If there's anything further we can assist you with, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
