Good Afternoon,
Thank you for sharing your fantastic feedback with us.
We’re delighted to hear that your design approval and delivery process was smooth and hassle-free. We aim to not only provide excellent service but to go beyond, and it is pleasing to hear that we have met this aim with your design, order and delivery. If you need any assistance or have any enquiries, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive feedback with us.
We are glad to hear that the delivery met your expectations and was delivered in a satisfactory time frame for you. It is pleasing to hear that you found the assembly straightforward and the completed item meets your requirements. If you require any assistance or have any enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your wonderful review.
We are pleased to hear that you find your new garden building meets your expectations of the structure and it is sturdy for you. If you have any questions or need assistance in the future, please don’t hesitate to reach out to our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Although there seemed to be a problem with delivery Sharon at Elbec resolved the issue quickly.
I now have the log store it was easy to assemble and looks great .
Thanks Sharon for all your help
Pete”
Good Afternoon,
Thank you for sharing your concerns regarding your order.
We understand how frustrating it can be not to have received your log store, and following your recent contact with our Customer Care Team, we can note that this has been resolved for you and a delivery date has been booked and confirmed.
If you need any further assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Posted 4 weeks ago
Good Afternoon,
Thank you for taking the time to share your feedback with us.
It is delightful that your delivery has been made to your satisfaction following your communication with Sharon, and the product delivered has met your expectations. Your review has been shared with Sharon, and we would like to thank you for your revised comments.
If you need any further assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Can't complain about the servise. Kept informed about delivery and when I thought there were missing pieces, theyt were efficient and responsive. (It turned out that I had everything and nothing was missing, but I'm convinced they would have helped and resolved any issue.)”
Good Afternoon,
Thank you for taking the time to leave your kind feedback.
We are pleased to hear that you were kept informed throughout the delivery process and that your queries were responded to satisfactorily. It’s great to know that you felt supported, and we’re always here to help with any issues that may arise.
We aim to not only provide excellent service but to go beyond, and we are glad that this has been met for you. If you require any further assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your sharing your fantastic review with us.
We’re delighted to hear that you loved the display model and found our sales team extremely helpful. Your satisfaction is very important to us, and we look forward to delivering your new garden building soon. If you have any questions in the meantime, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your feedback on your chosen Garden Shed.
We are glad to hear that you are pleased with the building and the completed outcome. If you need any assistance or have any questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I bought a 10 x 8 "Sun" potting shed two years ago. Very soon after installation (by your team) on to a new purpose-built concrete slab, I also had it insulated, lined with plywood. The door lock & fittings had to be upgraded and re-fitted. Then it was painted inside & out with top quality oil based outdoor paint. All this was needed to bring it up to an acceptable quality and make it fit for purpose/weatherproof.
Before this, the basic shed I bought from you was poor with gaps in the pre-fabricated panels which also did not line-up properly, more than 20 knot holes in the boards that I could see the light through (that all had to be individually filled), badly fitting/wrongly sized window frames and battens and poor quality fixtures & fittings. I was not expecting the shed to be so basic and badly made. Everything was cheap and flimsy. The 2 men who installed the shed were unskilled & slapdash. They clearly did not know, and had no training on, how to put the shed together and just bodged it. Apart from everything else, when they left I found the door and lock did not fit and some of the battens to hold in the windows had been broken or left off completely. One pane of glass was missing.
Finally last week the roof felt tore apart and ripped off completely. I have had new EPDM roofing put on in its place.
So I have spent a lot of time and money to upgrade a poor quality shed that was not cheap. I thought your customers would like to know what they are buying and what they will need to do to bring their shed up to an acceptable standard.”
Good Afternoon,
Thank you for your detailed feedback regarding your experience with the Potting Shed.
We are sorry for the disappointment caused by your order from the initial installation and the concerns that were raised from the installation. We aim to provide excellent service, and we are sorry that it was not met with your order.
We are unable to find any communication from you following the installation and the concerns you have highlighted in your review. Had we been made aware within 14 Days of the installation, we would have looked into this for you to assist you with the concerns you had with your potting shed.
If you do require any assistance, please do not hesitate to contact our Customer Care Team who remain at hand to help.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your wonderful feedback with us.
We are thrilled to hear that you found the delivery and the customer service, both during and after your purchase, to be professional and helpful. Providing excellent service is our priority, and it’s rewarding to know we met your expectations. If you need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave us with your positive feedback.
We’re so pleased to hear that you found our delivery service to be polite and quick. We aim to provide excellent service, and it’s great to know we succeeded in your case. If you have any questions or need any assistance, our Customer Care Team is always here to help.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive feedback with us.
We are delighted to hear that you are pleased with both our product and delivery service. We strive to ensure a seamless experience from start to finish, and it’s wonderful to know that we met your expectations. If you have any questions or need assistance, our Customer Care Team remains at hand to help at any time.
Kind Regards,
elbec Garden Buildings.
“Great selection of good quality garden buildings at a low price. Bonus that I was able to select my delivery date when ordering! Would definitely recommend.”
Good Afternoon,
Thank you for taking the time to share such a fantastic review with us.
We're pleased to hear that you were impressed with our range of garden buildings, and it’s great to know that the item was delivered on the date you requested when your order was placed. Your recommendation means a lot to us, and we would like to thank you for your recommendation. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind review.
We're delighted to hear that you are satisfied with the item delivered. We aim to provide, not only excellent service, but a product that meets your expectations, and it’s wonderful to know that this has been met with your purchase. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Bought this after doing a Google search, suited our needs perfectly, having some shed space and a summer house (for when we finally get a summer)
It went together fairly easily enough, and looks great in our garden. Everything is nice and dry inside after some horrendous storms, it's built very well.”
Good Afternoon,
Thank you for taking the time to leave your fantastic feedback.
We're thrilled to hear that our garden building has met your needs perfectly and that it looks great in your garden. It's also wonderful to know that it has held up well during the storms and kept everything dry inside. We strive for customer satisfaction, and we are pleased to see that reflected in your experience.
If you have any further questions or need assistance, please don’t hesitate to contact our Customer Care Team who remain at hand to offer any help you require.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We're delighted to hear that our team provided excellent updates throughout your ordering process. It’s always our goal to ensure a smooth experience for our customers, and your feedback confirms that we have met this with your order. Should you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I wrote after the shed was delivered to say that the base wasn't nailed properly. Between 12 and 14 of the boards were unattached. The delivery man took photos. I said I'd finish the job rather than wait for replacements. Over a hundred screws and an hour and a half. I received no reply. I wasn't asking for a rebate but a reply would have been courteous I'd have thought. Otherwise shed is fine and up. Instructions vey clear”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We aim to provide excellent service both during and after the delivery of your order, and we are sorry that this has not been met with your order. We have looked into your file and can note that you have contacted our manufacturer directly, and again offer our apologies that a response was not provided regarding the parts for your order.
While we do work closely with our manufacturer, we do ask to be notified directly to ensure that you are updated with any reply regarding the parts, and we apologise that we were not able to help you prior to the item being installed, however, our Customer Care Team remain at hand should you require any assistance or need any information.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your positive comments with us.
We’re pleased to hear that you're enjoying your new shed and found it easy to assemble. It’s great to know that the item provided has met your satisfaction. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I've bought a potting bench as a Christmas present for my daughter - in -law. I know she'll love it as I already have two in my garden. One for displaying plants the other for potting on. I've had them both quite a few years and they are still going strong.”
Good Afternoon,
Thank you for sharing your fantastic feedback with us.
We’re thrilled to hear that you're gifting a potting bench and that you’re already enjoying yours so much. It’s great to know that our potting benches have stood the test of time in your garden. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivered earlier than they thought and put in exactly the place I asked as I knew I wouldn’t be home and I live on my own and easily put it together”
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We're delighted to hear that your delivery went smoothly and that you were able to set everything up with ease. It’s fantastic to know that we were able to accommodate your request, as customer satisfaction is our priority, and we are pleased that this has been met. If you need any assistance or have any questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your fantastic review with us.
We aim to provide excellent service alongside a garden item you find satisfactory and it’s wonderful to know this has been met by the completion of your order. If you have any enquiries or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
