“I'm very happy with the finished product,but would go on to say that the instructions were difficult to follow. The space my greenhouse was going to live is enclosed on two sides which made it difficult to erect insitu and square the base. I also went round all panels with silicone.”
Good Morning,
Thank you for taking the time to share your review with us.
It is delightful to hear that you are satisfied with the finished Greenhouse. We are sorry for the disappointment caused during the assembly with the instructions, and your comments have been taken on board. If you require any assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The planter we bought wasn't up to standard. and was imperfect.... we are really disappointed and cannot recommend to others.......some of the issues
The screw holes didn't match up
The Gaps inbetween the panels varied greatly!
Gaps at the corners they didn't meet up flush.
The shelf inside should have fitted in easy after assembly, but we had it saw some off it to fit it inside and put liner in.
We didn't want an 'imperfect' one and wasn't told it was when we rang to order one. And was told
It was a special price ending that day. It also wasn't in packs & just delivered in lose pieces off the van.
Our regular gardener/landscaper didn't feel satisfied with the end result, and it took him several hours longer than it should have done to assemble, he was disappointed he couldn't do the job to his usual high standard because of the faults .
MrsJoyce Bourne. Derby”
Good Morning,
Thank you for taking the time to provide your feedback regarding your recent experience with your planter. We are truly sorry to hear that the item did not meet your expectations.
We deeply regret the inconvenience caused by the misalignment of screw holes and panel gaps, as well as the difficulty your landscaper faced due to these issues. It is concerning to hear that your experience was disappointing and that our communication did not adequately set expectations regarding the product.
If you would like to discuss this matter further, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Terrible- warped frame, warped tongue and groove meaning gaps in the walls which allows water to come through, plastic windows which if you touch then bend very easily & rattle and any level of slight wind the faux glass/ plastic rattles badly - not usually one to write reviews but as you asked for one we’re being honest - not a lot can do after it’s assessed but obviously out of touch with thinking nearly a grand would have warranted something slightly better - definitely NOT a summerhouse - more a poor quality shed with poor quality plastic windows - have painted and tried to make it look pretty but overall very disappointed- I would advise customers to do your research as this is made from cheap materials.”
Good Afternoon,
Thank you for taking the time to share your comments with us.
We apologise that the building did not meet your expectations, particularly concerning the warped frame and tongue and groove issues. It's disappointing to hear about the issues with the summerhouse. We take your comments seriously and appreciate you bringing this to our attention. If you wish to discuss your concerns in more detail or seek assistance, we encourage you to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Initially I did not receive the order number with confirmation. I had to call different numbers to obtain confirmation number.
Quality of the Palram cedar wood is not satisfactory.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience you experienced with your order confirmation, and that you are not satisfied with the item you have received. It's disappointing to hear that your expectations were not met, and we appreciate you bringing this to our attention. If you'd like to discuss your concerns further, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Very helpful assistance with rectifying a Paypal issue. I received personal attention and this was very much better than any automated or AI generated help.”
“The delivery huy was great and very helpful but thats where the good review ends unfortunately.
The shed is poorly put together with lots of gaps and panels which arent straight and parts missing.
Obviously you cannot tell until you start putting it together which voids its warranty which is very poor.
I left a review and they told me to contact customer services, which I did, twice and had no reply.
There are many other reviews saying the same thing. I wish i read them before ordering as I now have a shed which hasn't got one panel without sealant in a gap somewhere”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that the assembly of your shed did not go as expected and that the quality did not meet your expectations. We understand the disappointment caused upon receiving the building that does not meet your satisfaction, and we apologise that the service provided has fallen short.
Please know that we take your comments on board with your experience and taken seriously. If you’d like to discuss this further, we encourage you to contact our Customer Care Team again, as they are here to help.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you had experienced wonderful customer service, as we aim to not only provide, but to go above with excellent service. Your satisfaction means a lot to us, and we truly appreciate your kind words. If you need any further information or assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delighted with the service we received from Elbec. We were not happy with some of the panels of our Shire potting shed when it was delivered and Shire were not interested at all. Thanks to Sharon at Elbec we had replacement panels delivered.”
Good Morning,
Thank you for taking the time to share your glowing review with us.
We are thrilled to hear that you were pleased with Sharon's service and that they assisted you in resolving the issue with your potting shed panels. Your satisfaction is our top priority, and we appreciate your kind words regarding our customer service. If you ever need further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Product quality was excellent. I would suggest the option of a hinged lid to make final log store loading easier.
Delivery was a bit protracted but customer service backup was very good”
Good Morning,
Thank you for sharing your wonderful review with us.
We are pleased to hear that you are satisfied with the item you have had delivered. We are also glad that our customer service team was able to support you during the delivery process. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Excellent service and good value. Only slight downside was the instructions, I believe more narrative is needed rather than pictures which were difficult to understand.”
Good Morning,
Thank you for taking the time to share your thoughtful review.
We are delighted to hear that you had a positive experience with us. We aim to provide excellent service, and it is pleasing to hear that we have met this with your order. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Easy to order, seemed a great price. Assembled myself and it went together easily. Not bad quality wood for a shed. Friendly delivery driver, quickly delivered”
Good Morning,
Thank you for sharing your fantastic review with us.
We are so pleased to hear that you found the ordering process straightforward and that the assembly went smoothly for you. It is also great to know that you were satisfied with the garden feature you have had delivered and appreciated our friendly delivery service. Your feedback is invaluable to us, and if you have any questions or need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We absolutely love our new greenhouse. It was easy for 2 people to put together. Haven't painted it as yet and added our own roof trim. Our cat loves it too!
Great service all round.”
Good Morning,
Thank you for sharing your glowing review with us.
We are thrilled to hear that you and your cat are enjoying your new greenhouse. It is great to know that you found the assembly process straightforward and are decorating it to make it your own. We appreciate your kind words about our service, and your feedback means a lot to us. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind review with us.
We are thrilled to hear that you found your log store straightforward to assemble. We are also glad that we could meet your expectations for the delivery. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I ordered two Palram Canopia Sophia 2150 Door Canopy White. Excellent quality, decent speed of delivery directly from the producer and, great customer service.
Thank you!”
Good Morning,
Thank you for taking the time to leave your wonderful review.
We are delighted to hear that you are pleased with the quality of your canopies and our customer service. It’s always our goal to ensure our customers have a positive experience from start to finish, and we are delighted that we have met your expectations. If you require any assistance or have any inquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I was disappointed with the quality of the shed. The wood has holes due to knots in the wood, the roof came in two pieces and only just met. The fitting instructions were poor and had to look online to see how it fitted, then saw it was £200 cheaper than I paid.”
Good Afternoon,
Thank you for taking the time to share your feedback regarding your shed.
We regret to hear that the building did not meet your expectations, particularly concerning the wood and the roof assembly. Your feedback has been taken on board, as all comments are taken seriously, and we offer our apologies for the disappointment caused during the assembly of your chosen building. Please do not hesitate to contact our Customer Care Team if you require any assistance or have any inquiries.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your kind review.
We are pleased to hear that you are satisfied with the service that you have received, as we were able to assist you with the missing parts, and we strive to ensure our customers have a smooth experience. Should you need anything further assistance or have any inquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you’re pleased with your shed and our service. We aim to provide excellent service, and your satisfaction confirms that we have met our goal with your order. If you need any assistance or have any inquiries, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic review and the wonderful image of your Arbour.
We are delighted to hear that you found our service efficient and that you are enjoying your lovely arbour. It’s great to know it fits perfectly in your garden. If you have any questions or need assistance, our Customer Care Team is always here to help.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review with us.
We understand the frustration caused by the parts that were required for your order, and the disappointment caused by the lead time for the parts. It was advised to you when you had raised the parts on the lead time, for which we apologise that this was not satisfactory to you. As you had sourced the replacement parts locally to complete your building, it was not confirmed if you still required the parts, and we apologise for this confusion.
Kind Regards
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your feedback with us.
We are glad to hear that the service we have provided has met your expectations. It is disheartening to hear that the item you have chosen has not met your satisfaction, and our Customer Care Team remains at hand if you have any questions or require any assistance.
Kind Regards,
elbec Garden Buildings.
