Dear Lindsay,
We're thrilled to hear that you absolutely love your purchase and find the quality fantastic for the price.
It's great to know that the delivery was prompt and hassle-free.
If there's anything more we can assist you with or if you have further comments, please feel free to reach out.
Best wishes,
elbec garden buildings
Dear Stephen,
Thank you so much for your fantastic rating of elbec garden buildings!
We truly appreciate your kind words and are thrilled to hear that your experience with us was top-notch.
We're glad to hear that the delivery was much quicker than advertised and that you found the product to be great at a good price.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
We look forward to serving you again in the future!
Best wishes,
elbec garden buildings
“Delivery guy was excellent, offered to help carry it to garden. Instructions a little vague for some parts of assembly. Quality of product generally acceptable, a couple of timber supports were bowed which made it difficult to get completely square on front section. Overall satisfactory”
Dear Andy,
We appreciate your feedback!
It's great to hear that the delivery experience was excellent, and we apologize if the assembly instructions were a bit unclear in some parts.
We'll certainly take note of your comments to improve our instructions.
If you have any specific concerns with the bowed timber supports, please don't hesitate to reach out to our customer service team.
Best wishes,
elbec garden buildings
“Your delivery driver was a bit special. Very helpful, very amenable and a credit to your business. The product was exactly as described - but the auto opener broke within days of installing it and I have been unable to fix it. It was installed in accordance with the instructions. After a very brief email exchange with the suppliers I am advised that this will be replaced. Great service and I would recommend this company to anyone.”
Dear Stuart,
Thank you so much for your fantastic review!
We are thrilled to hear that you had a positive experience with our delivery driver. We pride ourselves on providing helpful and amenable service, so it is delightful to know that our driver was a credit to our business.
We are also glad that the product lived up to your expectations and was exactly as described.
We apologise for the inconvenience caused by the broken auto-opener.
Thank you for recommending our company to others. Word-of-mouth referrals mean a lot to us, and we're grateful for your trust and confidence in our service.
Should you have any further questions or need assistance, please do not hesitate to reach out to us.
We are always here to help.
Thanks again for choosing elbec garden buildings!
Best wishes,
elbec garden buildings
“Fantastic quality and value for money,kept informed all through the process of placing the order through to delivery, the summer house was even supplied with two sheets of spare glass. I have no problem in recommending elbec and would you them again in the future”
Dear Irene,
Thank you for your fantastic 5-star rating of elbec garden buildings!
We greatly appreciate your kind words and are thrilled to hear that you found our products to be of fantastic quality and value for money.
We always strive to keep our customers informed throughout the entire process, from placing the order to delivery, to ensure a smooth and satisfactory experience. It's wonderful to know that we succeeded in that regard.
Moreover, we're delighted that the summer house you purchased was even supplied with two sheets of spare glass. We aim to go above and beyond for our customers, so it's fantastic to hear that this was appreciated.
Thank you for recommending elbec.
We truly value your trust and would be delighted to serve you again in the future!
Best wishes,
elbec garden buildings
Dear Brendan,
Thank you so much for your review!
We truly appreciate your kind feedback and are delighted to hear that you had a positive experience with us.
We are thrilled that you found our garden summerhouse to be well-made and reasonably priced.
It is our utmost priority to provide our customers with high-quality products at competitive prices.
Additionally, we are glad that our delivery team was able to deliver your order on time and that they were friendly and helpful throughout the process.
We hope you enjoy your new summerhouse for many years to come!
Best wishes,
elbec garden buildings
Dear Tracey,
Thank you so much for taking the time to rate elbec garden buildings with four stars!
We truly appreciate your feedback and are thrilled to hear that you love your summerhouse. We understand that assembly can sometimes be a bit of a challenge, but we are glad to know that you managed to put it together successfully.
Rest assured that your effort was definitely worth it, as our goal is to provide high-quality products that meet your expectations.
Once again, we sincerely thank you for choosing us, and we hope you continue to enjoy your summerhouse for years to come.
Best wishes,
elbec garden buildings
Dear Daniel,
Thank you so much for your fantastic review!
We truly appreciate your kind words and are thrilled to hear that you found our shed to be a happy addition to your space.
We take great pride in providing sturdy and reliable structures, so it's wonderful to know that you are satisfied with the quality.
Thank you once again for your support and for taking the time to leave us such a positive review.
Best wishes,
elbec garden buildings
Dear Christopher,
Thank you so much for giving us a fantastic 5-star rating!
We are thrilled to hear that you found our delivery process efficient and that you are satisfied with our product.
Efficient delivery, paired with a great product, is what we always strive for.
Your kind words truly mean a lot to us and inspire us to keep delivering excellent service to all our customers.
Thank you once again for taking the time to share your positive experience.
We genuinely appreciate your support!
Best wishes,
elbec garden buildings
“Amazing Company from the very polite and smartly dressed delivery man to a phone call from Elbec to make sure we weren’t missing anything and to let them know of any problems Would highly recommend this company”
Dear Sandra,
Thank you so much for taking the time to give us a 5-star rating!
We are delighted to hear that you had an amazing experience with our company, from the polite and smartly dressed delivery man to the follow-up phone call from our team.
Ensuring our customers are satisfied and informed is our top priority, so it's wonderful to know that we met your expectations.
Once again, we want to express our gratitude for your support and for recommending us.
Should you have any questions or need further assistance, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
“Delivery delay was becoming problematic for us but a surprise delivery at 7 am on a Friday morning saved the day. 2 days required to paint all pieces twice, put together and fill with compost and plant up made for a very happy bunny in the end. Thank you”
Thank you, David, for leaving us a wonderful 4-star review!
We truly appreciate your feedback and are delighted to hear that you had a positive experience with us.
We understand that the delivery delay was becoming a concern, but we're thrilled to know that the surprise delivery at 7 am on a Friday saved the day for you.
We apologise for any inconvenience caused by the delay and appreciate your patience.
It's fantastic to hear that it only took you two days to paint all the pieces twice, put them together, fill them with compost, and plant up your garden building.
We're glad to have played a part in making you a very happy bunny in the end!
Thank you once again for choosing elbec garden buildings and for taking the time to share your experience.
Happy gardening!
Best wishes,
elbec garden buildings
Dear Miss Lisa,
Thank you so much for awarding us a stellar 5-star rating for your recent purchase from elbec garden buildings!
We greatly appreciate your feedback and are thrilled to hear that you found our website to be awesome and the ordering process easy.
Our team works diligently to ensure a smooth and user-friendly experience for all our customers.
We are also delighted to know that the delivery was on time, as we strive to provide efficient service from start to finish.
We look forward to serving you again!
Best wishes,
elbec garden buildings
Dear Jackie,
Thank you so much for your outstanding feedback!
Great customer service and quick delivery are two pillars of our business, so we are pleased to know that you felt supported and received your order promptly.
We hope to have the opportunity to serve you again in the future!
Best wishes,
elbec garden buildings
“A good value sunroom, which was easy to construct as we had already built a concrete pad as advised by Elbec. Delivery was delayed by a day but they kept us informed throughout the process.”
Dear Marlene,
We greatly appreciate your feedback and are thrilled to hear about your positive experience with us!
We are delighted that you found our sunroom to be a good value and easy to construct.
It's fantastic to know that following our advice to build a concrete pad paid off for you.
We always strive to ensure our customers have a hassle-free experience, and it's rewarding to hear that you found the construction process straightforward.
We apologise for the slight delay in the delivery, but we're glad that we were able to keep you informed throughout the process.
Your satisfaction is our priority, and we are grateful for your understanding!
Thank you once again for choosing elbec garden buildings.
It was a pleasure serving you, and we look forward to assisting you with any future gardening needs!
Best wishes,
elbec garden buildings
“The staff here at customer service are nothing short of amazing I had a cancelled delivery due to shire the supplier of the item Elbec chased and insured my 2nd delivery went ahead Nothing is to much trouble Big shout out to Sharon for your amazing customer service”
Dear Maria,
Thank you so much for your incredible rating of elbec garden buildings!
We are thrilled to hear that you had a great experience with us.
The staff here at customer service are nothing short of amazing, and we are glad that we were able to assist you with your delivery issue.
We understand that unexpected situations can arise, but we always strive to go the extra mile for our customers. Our team ensured that your second delivery went ahead smoothly, and we are glad that we could be of assistance.
We truly believe that nothing is too much trouble when it comes to providing excellent customer service.
A big shout-out goes to Sharon for her outstanding commitment to serving our customers. We will make sure to pass on your kind words to her!
Once again, thank you for your support and for choosing us.
If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us.
Best wishes,
elbec garden buildings
“None of the glazing had any numbers so that cause some issues. Also some of the parts had no numbers on them. One piece was missing the light angle iron strapping that goes along the length of the side of the greenhouse”
Dear Gary,
We greatly appreciate the time you took to share your feedback!
We are thrilled to hear that you had a great experience with us and that you are pleased with your new metal shed.
It's wonderful to know that the parts fit together perfectly and there are no leaks when it rains.
Ensuring a high-quality product and excellent service is our top priority, so your satisfaction means a lot to us.
Once again, thank you for choosing us!
Best wishes,
elbec garden buildings
“I bought three 1.8m x 1.8m double slated fence panels and the ordering and delivery was great. However the fence panels I think are not great quality. The gaps between slats are uneven, some slats are slightly warped and generally poor quality timber for the slats is used. One of the panels was thicker that the other two as different sized timber had been used between the stats so l had to pack out the panel to get a flush fit. I realise they are made from a natural product but they seem to be put together by eye rather than using a jig for the spacing. Considering the cost I expected better but from a distance the fencing looks nice.”
Dear Simon,
Thank you so much for your wonderful 5-star rating of elbec garden buildings!
Very helpful and positive response, thank you!
If you ever have any questions or need further assistance, please don't hesitate to reach out.
Thanks again for choosing elbec garden buildings, Simon! We hope to serve you again in the future!
Best wishes,
elbec garden buildings
