“Overall satisfied with the shed, for the money paid it is more than serviceable and we would buy it again. Tempered glass windows are great and it looks lovely. Putting it together required some 'fettling': one window required some trimming off the frame to shut properly, as did the door. The handle screws won't tighten, guessing no thread. Several nails in the window frames were proud and had to be punched lower so the glass fitted. It needs a reasonable amount of skill, and tools, to erect, but all the parts were there, so these are just minor gripes! Now to paint it!!”
Dear Mrs Marion,
It's great to hear that you're overall satisfied with your shed and that you found the tempered glass windows to be a nice feature.
We appreciate your feedback about the assembly process and the minor issues you encountered.
If you ever need assistance with painting or any other aspect of your shed, feel free to reach out.
We're here to help ensure you have a great experience with your purchase!
Best wishes,
elbec garden buildings
“Received a 18x6 Summerhouse with Patio, the supplied screws were like plastic, the bag of screws had different size screws in the bags which doesn't help, the instruction were not very clear, need a magnifying glass to read them.
The doors are warped and the fittings are about as much use as a chocolate fire guard.
Never received any sealant for the roof had to buy separately.
I suppose you get what you pay for.
it is up and looks ok but will need to do some work to make it more secure and Durable and less flimsy.”
“Absolutely love my mini greenhouse, I’ve always wanted a greenhouse but limited on space, saw mine on display at the garden centre, it’s perfect, I was do eager to order one, I ordered two by mistake, the ladies on customer service were so helpful .
The quality is very good & the green house is ( in my opinion) very attractive to look at form order to delivery was very quick.”
Dear Mrs Julie,
It's wonderful to hear that you're delighted with your mini greenhouse!
We're glad we could assist you in resolving the ordering issue, and we appreciate your kind words about our customer service team.
We hope your greenhouse brings you joy and fruitful gardening experiences for years to come!
If you ever need anything else, don't hesitate to reach out.
Best wishes,
elbec garden buildings
“product is not as described and of poor quality.. Size wise it measures 105x48cm (3ft 6ins x19ins not the 3x2ft Ordered and was expecting yes the extra width could be useful but the depth is insufficient for my needs not doesn't fit the small space in my garden. As poor for quality I found 3 nail misfired in the wrong place which one of which I needed to file off as it was under the positioning of the hinge.. The roofing felt is cracked the throughout the length.”
Dear customer,
Thank you so much for taking the time to rate us with a perfect 5 stars!
We truly appreciate your kind words and feedback about our elbec garden buildings.
We're glad to hear that you were impressed with our product.
However, we sincerely apologize for the inconvenience caused by the late delivery, and we understand that it must have been frustrating to wait until almost 8 pm.
We appreciate your dedication and commitment to staying in your front garden and even sleeping in a chair to ensure everything was in order.
Once again, we truly appreciate your support and your valuable rating.
If there's anything else we can assist you with or if you have any further suggestions, please feel free to let us know. We're here to help!
Best wishes,
elbec garden buildings
Dear customer,
Thank you so much for your 5-star rating!
We appreciate your feedback and are thrilled to hear that you had a great experience with us.
It's wonderful to know that you found our shed to be excellent and well-designed and that the instructions were helpful during the installation process.
We value your support and are here to assist you with any future needs.
Have a fantastic day!
Best wishes,
elbec garden buildings
Dear Mr George,
Thank you so much for your recent 5-star rating. We truly appreciate your kind words and are thrilled that our product has perfectly met your needs!
It is always rewarding to receive positive feedback, especially when it comes from valued customers like you.
We look forward to serving you again!
Best wishes,
elbec garden buildings
Dear Mr George,
Thank you for taking the time to leave a fantastic 5-star rating for us! We truly appreciate your positive feedback.
We are delighted to hear that your experience with us was excellent.
Our team prides itself on providing outstanding communication and ensuring a high-quality product. Your kind words reinforce our commitment to delivering customer satisfaction!
We look forward to serving you again in the future.
Best wishes,
elbec garden buildings
Dear Mr Phil,
Thank you so much for giving us a 5-star rating for your experience with elbec garden buildings!
We truly appreciate your feedback and we are thrilled to hear that you were satisfied with our services.
At elbec, we strive to provide nothing but the best for our valued customers!
Your kind words about our service mean a lot to us, and it motivates us even more to continue delivering excellent experiences to all our customers.
We sincerely hope your experience with us continues to be positive!
Best wishes,
elbec garden buildings
“Very happy with the garden building and the service
delivered on time and when they said it would
a couple of things missing / left off the delivery but deliveed them down
on the next delivery day could not ask for more.”
Dear Mr Neil,
Thank you so much for your wonderful 5-star rating!
We truly appreciate your feedback and are thrilled that you are very happy with the garden building and the service provided.
We apologize for any inconvenience caused by a couple of missing items, but we're glad that we were able to rectify the situation by delivering them on the next delivery day.
Your satisfaction is our top priority, and we are delighted that we could meet your expectations!
We are grateful for your support and look forward to serving you again in the future.
Best wishes,
elbec garden buildings
Dear customer,
Thank you so much for your fantastic 5-star rating!
We greatly appreciate your kind feedback and are glad to hear that your experience with us was straightforward and trouble-free.
At elbec, we strive to provide seamless and hassle-free service to our valued customers, so it's delightful to know that we met your expectations.
Thanks once again for your trust in elbec garden buildings!
Best wishes,
elbec garden buildings
“Appallingly poor quality . Wrong screws sent so had to go out and buy the right ones.
The worst value for money product I have ever bought . Worth max £150 not £500 !!
Timber isn’t cut straight so nothing lined up . Panel's warped so a real struggle to get it together at all .”
“There is a 5mm gap letting in rain via the greenhouse roof window. Hinge axis offset from where they should be. Screws are rusting already. Also according to instructions the opening window should on the rhs. Construction or manufacture is poor there are gaps where they shouldn't be Windows weren't fixed at the bottom. There is only half a door stop so rain goes between the door and frame. Greenhouse roof only secured on the sides so letting in rain . Step 15 would work better with 2 brackets (26) instead of 1 at the front.
Roofing felt not fitted as per instructions along end as step 14.”
Dear Mr Andrew,
Thank you for taking the time to rate us with 4 stars.
We truly appreciate your feedback and are glad to hear that you found our product to be as described and of good value for money!
We apologize for the oversight of the missing finishing strips and will ensure that such issues are resolved in the future.
Your satisfaction is our priority, and we look forward to serving you again.
Should you have any further inquiries or need assistance, please do not hesitate to contact us!
Best wishes,
elbec garden buildings
Dear Mrs Madeleine,
Thank you so much for giving us a 4-star rating. We truly appreciate your feedback and support!
We're thrilled to hear that you had no problems with your order or delivery.
Our team works diligently to ensure a seamless and hassle-free buying experience for all our customers, and it's wonderful to know that we met your expectations.
We value your business and look forward to serving you again!
Best wishes,
elbec garden buildings
Dear Philip,
Thank you so much for your outstanding 5-star rating!
We truly appreciate your support and are thrilled to hear that you found our garden seat arbor to be of good quality and value for money.
Ensuring customer satisfaction is our top priority, so it's wonderful to know that we have met your expectations.
Moreover, we're glad your garden seat arbour was delivered promptly and on time.
We understand how important it is to receive products in a timely manner, and we strive to exceed our customers' expectations in this regard.
We truly value your feedback and hope you continue to enjoy your garden building for many years!
Best wishes,
elbec garden buildings
Dear Mr John,
Thank you so much for leaving such a positive 5-star rating. We truly appreciate your kind feedback!
It's wonderful to hear that you found our products to be of great value and visually appealing.
We work diligently to ensure that our garden buildings meet high-quality standards and provide great aesthetics to enhance your outdoor space.
We sincerely thank you again for choosing elbec garden buildings and for your fantastic review!
Best wishes,
elbec garden buildings
