“Delivery of shed came a lot quicker than was told at the time of ordering. Rang on the day of delivery as wasn’t sure we had all the necessary boxes, had ordered a Suncast plastic shed, but they were quick to answer the call and said that what we had was correct. Very happy with shed and service.”
“Great service. Ordered from them twice now for the Protek paint. Both times very well packaged and prompt service. Oh and cheapest price I could find for this paint. Thank you.”
“I had three fence panels delivered to Manchester from Nottingham as they had just what we wanted. Great service and speedy delivery with communication every step of the way. Very happy indeed.”
“Ordered 5 panels during the first lockdown when getting supplies could be tricky. Good quality panels arrived within days, good tracking system, helpful delivery person. No complaints, panels are great.”
“Ordering was simple, the delivery was perfect. We erected the summer house ourselves not as easy as we thought but it looked great when finished, and the after sales was very good. Thanks”
“Ordered a summerhouse from Elbec online and booked the delivery date. Had immediate confirmation and then a few messages confirming delivery. Delivery was online and very efficient. All pieces arrived Un-damaged. Pleased with Shire summerhouse which was good for the price even though the doors and windows were a bit tricky to install.”
“Unfortunately our gate was delivered damaged hence the 4 stars but customer service was fab and sent out a replacement within days. Delivery was also relatively quick given that we were right at the beginning of the pandemic at the time. I wouldnt think twice about purchasing from elbec again though.”
“Excellent service during the most difficult of trading conditions. Delivery was efficient and quick and the trellis was top quality. I can highly recommend this company. They kept every promise made and delivered on the day they should and at time they said they would.”
“We ordered enough gravel boards and posts to build a hit and miss fence along the back of our garden. We live in windy South Devon and need a fence which will allow wind to filter through. It was a very economical way to build a strong and affordable fence. We designed and made a gate to match. Delivery was quick and a very helpful driver assisted with the unloading and careful stacking of the timber. Thank you.”
“Ordered a corner summerhouse on line during lockdown. Unable to actually view before buying but managed to find someone locally who had purchased one a few years ago. (We knew what we wanted and how much we were willing to pay.) Original delivery date was selected some 6 weeks later but this extended almost immediately to twelve weeks. Around the original DD I E-mailed Elbec and said we were able to accept an earlier delivery if available and two days later I received a phone call saying could we take it on Friday of that week. Delivered as notified on the dot of 0730 by one man who refused (very politely) any assistance. All parts checked and found OK apart from a few lengths of trim which were hopelessly warped due to rain ingress. The roof and floor panels were extra-waterproofed before assembly and the wife and I built it over a very hot weekend, with a neighbour to assist in lifting the roof panel. Apart from some creative thinking needed to screw the wall panels and door assembly together, it all came together. Painted with two coats of wood preservative within a couple of days and we are very pleased with the result. We didn't need to contact Elbec for anything, B&Q are very close by and we were able to replace the warped trim quite easily. Overall, good value for money and we didn't need to contact customer services at all. Limited construction information given, but it was fairly straightforward (apart from the front corners). It has been rained on heavily and frequently since building and it appears to be water tight. I would suggest any purchaser buys the optional floor "boot" pack to raise the assembly from the base and with hindsight, a more heavy duty roof felt.”
“Fabulous kit - had a couple of problems with doors but Elbec sorted them for us. The Shire building was of great quality and looks fantastic now it is up!”
“I bought a summer house from Elbec and when it was delivered I was disappointed by the quality of it - it was manufactured by one of Elbec’s suppliers and the finishing and quality control left a lot to be desired. I decided I wanted it returned, and this option plus a full refund was available. Elbec arranged an uplift and subsequently refunded me in full. At all times their communication was polite and extremely professional. They kept me informed, , promptly answered any queries by email and smoothed out a potentially awkward situation. I will make sure I avoid the manufacture in question in future, but was extremely impressed and satisfied with the way Elbec dealt with the situation. Incidentally, Elbec assured me that they would take the quality control issues up with the manufacturer.”
“Good service, had to wait a while to receive my summer house because of Covid, couldn’t be helped..Two guys turned up bang on time, put the summer house together in under a couple of hours, great workers who knew what they were doing, would highly recommend this company..”
