“Good quality all round and fairly clear instructions. Would have made life much easier if the (plastic) window had come pre-installed as this took some figuring out.”
“Very poor customer service delivered the wrong product then cancelled three times when trying to deliver the right product had to cancel in the end .and had to wait for the wrong product to be picked .i do not recommend this company”
“Very bad customer service!
Waited in all day & night where tracking said it was arriving until midnight. Nothing arrived!
No calls from driver or customer service that day or the next!
Many calls made to them to be told its on a 2 day delivery and cant get hold of the driver!
Our email does not state a 2 day delivery in any form!!!
Plus the driver said he let the team know and the team said the driver should let the customer know!!
Also we had a family member take the day off to help receive and move item.
Appalling service!! We would like the delivery charge refunded.”
“The design looks good, but the construction is not fit for purpose and very badly manufactured.
See photos. The bottom is too flimsey to hold soil so had to add better support. Whoever stapeled this together has no idea of accuracy or pride in the work (I kept the labels if you would like them). I had to take many pieces apart to straighten in order for the pieces to fit.”
“Ok, they followed up very well when I had a problem. Was told at first that delivery would be 3/4 weeks and then received within 10 days. Suspect a bit of confusion in their office.”
“Item arrived in one piece but the screws were not included. I emailed about screws and they were sent to me. Item good value for money as wooden pergolas can cost a lot. Happy”
“The product supplied was not joined/cut well - lots of 5/10cm chips from the wood, cuts made at one length, stopped then re-cut at a longer length, leaving missing areas of wood.
Half of the doors were bent out of shape, so fit at the bottom, but not at the top.
Instructions were good, fixtures and fittings ok.
Not worth the price it’s sold at.”
