“I am very pleased with my garden shed.
The quality is excellent and it was straightforward to erect
The communication was great from the company and gave me a time frame and delivery date all within 2 weeks of ordering the product.”
“Hi Shed arrived on the second date I got. I had to book people in to build it as I am a wheelchair user. On the second date shed arrived and the team build the shed unfortunately upon on completion it was like a cullender with 19 knot holes. I did contact elbec straight away at the beginning of September and to date still had no reply other than they were awaiting a reply from manufactory. Very disappointed. I understand it is a timber building with certain characteristics but 19 holes. I would be very warry of buying from this firm again. I will consider changing this review once I hear back from elbec. Alan Moseley”
Good Afternoon,
We would like to thank you for leaving your positive feedback with us on your order with us.
It is a pleasure to hear that the service we have provided to you has been satisfactory to you, and the Garden Trugs have met your expectations and were easy to assemble for you.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We would like to thank you for leaving your positive feedback with us on your order with us.
It is a pleasure to hear that the Garden Trugs have met your expectations and were easy to assemble for you, and remain at hand if you require any assistance.
Kind Regards,
elbec Garden Buildings.
“We found a garden store advertised online and after a little research learned that elbec garden buildings had the same item on special offer
And being based in the same town we travelled to meet with elbec and discuss the garden store
The company were pleasant and extremely helpful
We are not their biggest customer but a good customer nonetheless
We even opted for self-assembly and elbec very kindly printed out the instructions so we could organise the process before placing the order
And for what appears a small company elbec do have a customer care department with their own email address and they answered all the questions arising from the intruction book
We have now erected the garden store and are very happy with the whole process
It is a good unit for our requirements and both the manufacturer and elbec have done a wonderful job”
Good Afternoon,
Thank you for your kind and positive feedback on your order and experience with us.
We are glad that we have not only met but also gone above to provide you with the satisfactory service that you expected, and your kind words on our Customer Care Team, and this feedback will be shared with the team, as we aim to provide the level of support that you have received and to let them know that they have met that aim with your order and enquiries.
If you do need any assistance, please do not hesitate to contact our Customer Care Team as we remain at hand to help you.
Kind Regards,
elbec Garden Buildings.
“The product itself was very very bad, flimsy and cut out hands constantly when joining. The manual said 2-3 hours but the amount of parts and screws required to put together plus the poor instructions which meant we had to decipher the photos to know where parts joined meant it took almost triple the time!!!
Would never buy again and would advise anyone to NOT purchase this shed.”
Good Afternoon,
Thank you for taking the time to provide your feedback on your experience with your order.
We understand the frustration caused by the assembly of your item, and we are sorry for the inconvenience caused by the building and the instructions provided. Your feedback will be taken on board and seriously, and it will be shared with the team to make them aware of this.
If there is any assistance that we can offer, please do not hesitate to contact our Customer Care Team at customercare@elbec.co.uk.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind review on your order with us.
We are pleased that the delivery arrived in the time you required, and we will inform the delivery team that the drivers have assisted you to your expectations.
Kind Regards,
elbec Garden Buildings.
“A big thank you to all the staff from the point of placing my order . Answering my questions and arranging my requirements to the building of my new shed. I have sent you my review on another email sent on the 23rd September.”
“Very pleased with the way it fits into the garden room. Better quality than expected, screws were not the best quality. If I have any criticism it is that squared structural timbers sometimes oversailed which put the building out of true.My advice would be to check the timber structure isn't proud of the interlocking lap timbers,a small but important point.
Otherwise reasonably straight forward for two people not skilled in woodwork. Thank you.”
“Very pleased with the arbour. Instructions could have been better and the hinge and screws could be improved for a lasting finish.
The quality of the arbor was very good.
Adam who delivered the arbour was both polite and friendly.”
“Delivered on time, I had a question which was answered in minutes from the service team, delivery driver was very helpful ! Shame other companies don`t provide this level of customer service now days.”
Good Afternoon,
Thank you for taking the time to leave your positive experience with us.
It is our pleasure to hear that the service we have offered and provided has not only met your expectations but also gone beyond, and your feedback will be shared with the delivery driver.
Kind Regards,
elbec Garden Buildings.
“Absolutely terrible experience. I have still not received the planter ordered 11/08/24. This item was described as usually delivered within 5-10 days. Would not have ordered if I had known. Forest Garden have now cancelled delivery twice, and it is now scheduled for 25/09/24, 33 working days (it it does arrive then).”
Good Afternoon,
Thank you for providing feedback on your experience on your order with us.
We are sorry that there have been delays with the delivery of your order and understand the frustration this would cause. It is not the level of service that we aim to offer, and we are sorry that we have not met the service you require.
We are working closely with the delivery team to move forward with your order and delivery for the booked date.
If there is any assistance that we can offer in the meantime, please do not hesitate to contact our Customer Care team at customercare@elbec.co.uk, who are available to help you.
We would like to thank you for your patience and understanding, and once again, we are sorry for the disappointment caused.
Kind Regards,
elbec Garden Buildings.
