“Terrible service from start to end.
Firstly I wasn't allowed to change my delivery address as I couldn't access my old email account.
When my product did arrive half of it was missing.
Multiple emails got me nowhere, kept getting fobbed off with blaming the manufacturer. Requests for a refund were ignored. I had random couriers calling me to collect the half of the product I did receive for some reason. When I finally did hear from the manufacturer weeks later they sent me the missing parts no problem. Wish id ordered elsewhere.”
It's great to hear how happy you are with your recent Shire Sun Pent Potting Shed purchase. The paint colours you've chosen look fantastic and complement your garden. Enjoy your beautiful new garden space!
“I haven't started building my corner pergola yet. The majority of it arrived, but not the single longest piece. I mean, I got all sorts of little 'bonus' pieces of wood with my order, but not the loooooong front piece. Instead, I had to wait additional weeks for it to get here. I don't know whether the fault was with Elbec or with the supplier/manufacturer, Forest. Elbec customer service kept me fully up to date and were apologetic, but still very frustrating. On another note, the promised warning of an impending delivery before the delivery date never happened first time around, and I was given a 'Hey, it'll be with you some time in the next three working days' the second time. I got a few hours warning on the day that it would arrive at a non-specific time, and that was it. Fortunately, I work from home. How others cope I don't know. Customer service were fine, polite, and so on, but I'm left with a feeling that they don't see a problem. I got my pergola in the end, so why don't I just go away?”
“Overall we are pleased with the finished summer house. Some issues with two missing cover strips, the wrong size screws and two missing pieces of beading. We have made do without the two strips, but had to buy a box of screws and the beading. Apart from that it looks good!”
Thank you for your feedback! We're glad to hear you're pleased with the finished summer house, though we're sorry to hear about the issues you encountered with the missing parts. We appreciate your patience in resolving the beading and screws, but we’d like to ensure that everything is just right for you. Please contact our our customer care team, and we’ll be happy to help you provide the missing cover strips. We're glad it looks good, and we’re here to help with anything else you may need.
“Delivery driver refused to put shed against brick wall which was 2m next to where he was unloading. Said kerb side drop off. Also refused to take pallet it was delivered on, again said not what he was paid for.
Shed was damaged on arrival although part of floor so hidden”
Thank you for your review and for bringing these concerns to our attention. We’re sorry to hear about the delivery experience and the damage to the shed floor. While the delivery is typically kerbside, we understand how frustrating this must have been for you, and we will certainly pass your feedback on to the manufacturer for their review. In the meantime, if there is anything our team can do to assist in addressing the damaged part of the shed please contact us.
“Metal lean to shed 7' x 5'.
Fairly pleased with the finished product although the spec didn't say that there is over 250 screws, nuts & bolts. Very very time consuming construction.
My biggest gripe is that we did NOT receive any communication as we were supposed concerning delivery dates.
The only message I received was a phone call from the delivery driver to say he'd be with us soon.
I was at work and had to make frantic arrangements to get home for the delivery.
As I have used all my holiday allowance, I have now lost 2 1/2 hours pay.
Customer care department doesn't seem bothered. They are looking into it??”
Thank you for your feedback. We're pleased to hear that you're generally satisfied with the final product, despite the time-consuming assembly due to the numerous screws, nuts, and bolts. We'll be sure to pass your comments along to the supplier as this is a new range for 2024.
We also understand your concerns about the delivery process. A member of our team is currently in contact with the supplier and will be in touch. We appreciate your patience as we work to resolve this issue and thank you for bringing it to our attention.
“really pleased with my plastic 6x5 shed love how the roof lets all the sunlight througe but you can not look in from outside shed really strong when built even comes with a floor so glad i went for this shed rather than wooden shed which i normally go for easy to put up needs 2 people”
“Very helpful staff by phone when I enquired about the building.
Delivered on time with very helpful delivery man. I had not noticed I was a piece short until it came seperately and quickly following delevery under seperate cover with a note of apolgy. Brilliant recovery and I had not started to build. This item would have been 5 star but for purchase of quality felt which turned ourt to be uneccessarily expensive due to being over-size.”
“Arrived ontime delivery guy really helpful, instructions pretty good for a DIY person.
Took about 6 hours to assemble after building door and window frames beforehand.
Took about another 6 hours to paint !
everyone says it looks good !”
Good Afternoon, Ms Peek,
Thank you for taking the time to leave your kind feedback.
It is great to hear that you have received reliable service from us, as it is our aim to provide you with the best experience, and your feedback is greatly appreciated.
Kind Regards,
elbec Garden Buildings.
