Good Afternoon,
Thank you for sharing your fantastic review.
We are thrilled to hear that you’re pleased with your product and found it meets your expectations. It is wonderful to know that our delivery driver made a positive impression as well. Your satisfaction is our priority, and if you ever need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that there were some pieces missing from your order. Your experience is important to us, and we want to ensure that any issues are resolved swiftly. Please contact our Customer Care Team, who remain at hand to offer you any assistance you require.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you found our product range appealing and that your order experience was smooth. It’s fantastic to know that your summerhouse looks great and that you are pleased with the speedy delivery. Your feedback truly brightens our day. If you have any questions or need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your feedback regarding your recent purchase.
We are sorry to hear that the product did not meet your expectations. We strive to provide customer satisfaction, and it is disappointing to learn that we fell short in your case. We appreciate you taking the time to share your thoughts, as they help us improve our products and services. If there’s anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your lovely review and for recognising our team.
We are delighted to hear that your delivery went smoothly and that Sharon provided you with excellent service. Your feedback truly means the world to us, and should you have any further questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your excellent review with us.
We are pleased to hear that all parts were present and that you found the instructions straightforward. Your satisfaction is very important to us, and it is always wonderful to receive positive feedback from our customers. If there’s anything we can help you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchasing was relatively straightforward but delivery of the greenhouse was late which was frustrating as delivery date was before bank holiday weekend with the aim to build it over the long weekend. No reasons or updates provided and it ended up being delivered 5 days late after the long weekend.”
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We regret to hear about the delay in the delivery of your greenhouse, especially with your plans for the long weekend. We understand how frustrating this can be and sincerely apologise for any inconvenience caused by the lack of updates. Your feedback is valuable, and we will work to improve our communication in these situations. If you need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are thrilled to know that you are pleased with your purchase and that it was delivered to your expectations. Your satisfaction is very important to us, and it’s always a joy to hear from delighted customers. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchasing was relatively straightforward but delivery of the greenhouse was late which was frustrating as delivery date was before bank holiday weekend with the aim to build it over the long weekend. No reasons or updates provided and it ended up being delivered 5 days late after the long weekend.”
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We regret to hear about the delay in the delivery of your greenhouse, especially with your plans for the long weekend. We understand how frustrating this can be and sincerely apologise for any inconvenience caused by the lack of updates. Your feedback is valuable, and we will work to improve our communication in these situations. If you need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Very good playhouse for our grandkids. Elbec responded very quickly with a spare part for a broken window catch.
We are adding a cedar shingle roof to create a real Swiss chalet look.”
Good Afternoon,
Thank you for your kind review and for sharing your thoughts with us.
We are delighted to hear that the playhouse is bringing joy to your grandkids and that our team was able to assist you promptly with the spare part. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you are very pleased with your potting shed and that it meets your expectations. Your satisfaction is our top priority, and your feedback means a lot to us. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Relatively easy to erect with help, found some nails in the roof where they missed the frame resulting in them sticking through, a couple of pieces slightly warped, but often expectedwith wood, lovely and cosy inside and liked the option of being able to chop and change the design. We put in a cat flap as it used as a cat house, they love it especially when it's sunny”
Good Afternoon,
Thank you for your thoughtful review and for sharing your experience with us.
We are pleased to hear that you found the assembly straightforward and that your cat is enjoying their new cosy space. We apologise for the issues you encountered with the nails and warped pieces. We appreciate your understanding and are glad you made the most of the adaptable design. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The quality of the aluminium fittings were very poor. The window fitting handle was impossible to use due to a poor finish. Obviuosly no quality control. I couldn't lift up the handle due to the metal catching when lifting up the handle.”
Good Afternoon,
Thank you for taking the time to share your comments with us..
We are sorry to hear that you encountered issues with the window handle. We take such comments seriously, as they help us improve. It’s important to us that all our customers receive products that meet their expectations, and it seems we fell short in your case. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The 4 x 3 Victorian greenhouse is good value for money with the discount and is flexible where you position doors and open windows.
When delivered the drivers unpacked the parts and helpfully took packaging away.
Unfortunately the wooden sides, doors and windows appear warped and do not fit well together. One window was cracked when delivered and had to be replaced.
The plastic cover on windows was challenging to remove.
The instructions for how to assemble were very brief and in need of text to explain assembly.”
Good Afternoon,
Thank you for taking the time to leave your thoughtful review.
We are glad to hear you found the Victorian greenhouse to be good value and that the delivery experience was helpful. However, we're genuinely sorry to learn about the issues you encountered with warped wood and the cracked window. These matters can certainly affect your overall satisfaction, and we appreciate your understanding in this regard. If you need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I'm a competent woodworker so I did the best job I was able to with the quality of the overlap timber. Quite a lot of warped wood, not planed or finished, hence lots of splinters.
A little disappointing, I'm hoping it keeps the shed contents dry but it seems unlikely. Too many gaps.
I now wished I'd paid a bit more for a better quality unit.”
Good Afternoon,
Thank you for your feedback regarding your recent experience with our product.
We understand your disappointment with the building that has been delivered. Warping can certainly affect construction, and we are sorry that this has impacted your project. Warping is a natural effect of all timber, which is a result of rapid changes in moisture levels and weather temperatures, although it is not a detrimental effect on the structure's integrity. If you need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your kind feedback.
We are pleased to hear that you experienced fast dispatch and delivery, and that everything arrived just as described. Your satisfaction is important to us, and we aim to provide a smooth and efficient service for our customers. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you are enjoying your greenhouse and that the delivery was within your expectations. We take great pride in offering quality products, and your recommendation means the world to us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The buying experience was very straight forward and I was able to select a delivery date which was very useful , the product was delivered on time and the driver unloaded it and brought into my back garden via a side gate , so I cannot fault your buying and delivery service . As to the product itself a Victorian Tall wall greenhouse It arrived with no pieces missing but was still wet/damp from I take it from the treatment and some of the parts were warped , this made assembly difficult I had to use additional fixings to force parts together and to straighten parts , many of the joints are not a tight fit leaving large gaps in which have used a clear outdoor sealant for additional waterproofing ,other parts I have had to use power tools to make adjustments,I would have expected a more close fit on the finished greenhouse , in terms of the doors and opening windows .I have painted the item with two coats of Protek paint for additional weatherproofing .I know you make these out of softwood but it should be seasoned and after pressure treatment held until the items are dry .I have accepted the product as it is and hopefully it will last . Your ordering and delivery is very good but the product lets you down”
Good Afternoon,
Thank you for taking the time to share your detailed review with us.
We appreciate your positive feedback regarding the buying and delivery experience, It is great to hear that everything arrived on time and in good order. However, we're sorry to learn about the challenges you faced during assembly due to the issues with warping parts. While we understand the frustration with these parts, warping is a natural effect of all timber and can occur due to the moisture levels and weather temperatures.
If you have any questions or require assistance, please don't hesitate to contact our Customer Care Team. We value your feedback and hope that despite these hurdles, your Victorian Tall wall greenhouse serves you well for years to come.
Kind Regards,
elbec Garden Buildings
“Timber was of poor quality
Most of up rights were like a banana
Screws are of poor quality
Used my own..........
.
One panal and damaged. Rang to say change full package
Was abruptly told you were only changing parts damaged
Upon fitting , I bought extra timbers to replace banana parts ,,,,,,,,,,
Brought because of customer relations are 😢”
Good Afternoon,
Thank you for providing your feedback regarding your recent experience.
We are truly sorry to hear that the timber quality and the condition of the components did not meet your expectations. This is certainly not the standard we strive for. Your concerns regarding customer service and communication are noted, and we will address this internally to improve our responsiveness.
If there's anything we can do to assist you, please do not hesitate to contact our Customer Care Team. Your satisfaction is important to us, and we want to ensure we can support you in any way possible.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your excellent review.
We are thrilled to hear that you found our service easy and our website clear. Your feedback is incredibly valuable to us, and we strive to make the ordering process as seamless as possible. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
