Good Afternoon,
Thank you for taking the time to provide your review.
We appreciate your feedback regarding the knots in the wood and the warping you experienced. We always strive for high-quality materials, and your comments help us to improve our products. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for providing us with your amazing review.
We are glad to hear that you found our kit easy to assemble and enjoyable to work with. It is always wonderful to know that our products meet your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your excellent review with us.
We are so pleased to hear that the delivery was on point and that the build instructions were clear. It is wonderful to know that your wife is delighted with the result. Your satisfaction is our priority, and we truly appreciate your feedback. If you have any questions or need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very pleased with ordering and delivery. Had to notify a date of delivery and this was adhere to. No problems. Except delivery man notified a picture of it at the front door and noond was in we didn't get a notification of delivery time. Thank goodness it was still there on our return. No problems with the quality very pleased.”
Good Morning,
Thank you for your fantastic review and for sharing your experience with us.
We are delighted to hear that you were pleased with the ordering and delivery process. We apologise for any inconvenience caused by the notification issue, but are relieved to know that your delivery was safe upon your return. It is great to hear that you are satisfied with your purchase. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Took a while to arrive, but once here the delivery driver kindly carried our purchase to requested area. Straight forward assembly and looks good. Would definitely recommend.”
Good Afternoon,
Thank you for sharing your wonderful review.
We appreciate your patience during the delivery process and are glad to hear that everything went smoothly with the assembly. It is always great to know that you are pleased with the final look of your purchase. Your recommendation means a lot to us, and if you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Brought a £400 8x6 shed. Was absolutely terrible. The worse thing I’ve ever brought! Nothing lined up. I had to use other wood to keep the windows and buy more roof felt as there wasn’t enough.”
Good Afternoon,
Thank you for sharing your feedback regarding your recent purchase.
We are truly sorry to learn that you faced difficulties with alignment and the quantity of roofing felt provided. Your experience is important to us, and we appreciate you bringing these concerns to our attention. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The wood was covered in knots some were almost see through. The frame kept splitting when you put a screw through it. Panels and doors were warped. Window frames very very flimsy. Really bad”
Good Afternoon,
Thank you for sharing your feedback regarding your recent experience with our garden buildings.
We are truly sorry to hear about the issues you have encountered with the timber and the frame splitting. Your comments about warped panels and the window frames are concerning, and we appreciate you bringing these matters to our attention. We strive for high standards, and it’s disappointing to hear we fell short in your case. If you have any questions or require assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your thoughts with us.
We are glad to hear that the delivery and after-sales service met your expectations, but we regret to learn that the unit did not. Your feedback is vital for us, and we truly appreciate your honesty. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are thrilled to hear that everything met your expectations and that you're happy with your purchase. Your satisfaction is incredibly important to us, and we appreciate your kind words. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your lovely feedback.
We are thrilled to hear that you were happy with the service from start to finish and that the product met your expectations. It's always our goal to provide clear communication throughout the process, and we're delighted you felt that we succeeded. Your satisfaction means the world to us. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivery good, on time. Good communication from delivery team. Canopy installed now for about 3 weeks. All good. Happy with supply. Product quality good. Installation no issues. 2 guys just over half day.”
Good Afternoon,
Thank you for taking the time to share your fantastic review with us.
We are thrilled to hear that your delivery was on time and that the installation process went smoothly. It’s great to know you're happy with the quality of your canopy and that it fits your needs perfectly. Your satisfaction is very important to us, and your positive feedback motivates our team to keep delivering excellent service. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your lovely review with us.
We are so pleased to hear that you’re happy with the Harbour building so far. It sounds like you have some exciting finishing touches in mind, and we can’t wait to see the result. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are sorry to hear about the issues with the assembly and the condition of the wood. Your comments about the nails sticking out and the split wood are concerning, and we appreciate you bringing this to our attention. We will take your feedback seriously. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that you found our products to be excellent value for money. Your support and feedback mean the world to us, and we’re dedicated to continuing to provide quality offerings for our wonderful customers. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for reaching out and sharing your experience with us.
We sincerely apologise for not informing you about your missed delivery; it is important to us that our customers are kept informed. We are glad we were able to reschedule the delivery promptly once you contacted us. Your feedback is invaluable, and we are continuously working to enhance our communication. If there is anything we can assist you with or any questions you have, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good quality products however, one sheet of plastic was cracked (which was replaced) one piece of wood missing which I made a replacement for and no instructions sent. I have to say my issues were looked after although printing out the instructions myself was not ideal. Instructions were not ideal for explaining and indeed how best to fit roof shed so I went off piste and did it my way which has left a much stronger and level roof. Wife very pleased with resulting shed”
Good Morning,
Thank you for sharing your experience with us.
We are sorry for the disappointment, and we thank you for your understanding regarding the issues you faced. We are glad to hear that our team was able to resolve your concerns quickly. We appreciate your feedback about the instructions and will certainly take it into consideration. Your satisfaction is very important to us, and our Customer Care Team remains at hand to offer any assistance or answer any questions.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review!
We are delighted to hear that your delivery was quick and that the single arch is perfect for your grapevine. It is fantastic to know that it meets your needs so well. Your feedback truly brightens our day, and we appreciate your support. If you ever need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The product is ok nothing spectacular. I am however missing peices which I've been in contact about. Would be 4* but the instuctions for building the shed are impossible to understand. Felt like i was making some of it up as I was going along or just trying my best guess to see what fits where. No labelling of parts or correspondance in the insrtuctions. Needs a massive rethink.”
Good Morning,
Thank you for taking the time to share your experience with us.
We appreciate your feedback about the missing pieces and the clarity of the instructions, and we offer our apologies for the disappointment and inconvenience. If there's anything else we can do to assist you, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Easy to order online at a very competitive price. Delivery was fast and they kept me informed of times. The canopy itself was well packaged and took my husband and myself about 5 hours to assemble. It was a straightforward job. We are so pleased with it! It looks fab on our decking and lets in so much light. My main reason for choosing this canopy was the adjustable sizing which was necessary for our space and it fits perfectly.”
Good Morning,
Thank you for taking the time to leave your glowing review.
We are thrilled to hear that you found the ordering process easy and that the assembly went smoothly for you and your husband. It is wonderful to know that the adjustable sizing was a perfect fit for your space and that you are enjoying the lovely light it brings to your decking. Your satisfaction is our top priority, and your kind words truly mean a lot to us. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“This is a sturdy shed once built. Parts of it, the closure hasp, hinges & window “glass” are not adequate but all either have been replaced or will be. You get what you pay for. The price was good & delivery was excellent.”
Good Morning,
Thank you for your thoughtful review and for sharing your feedback with us.
We are glad to hear that you found the shed sturdy and that you were pleased with our delivery service. We appreciate your insights regarding the parts, and it is great to know that you have addressed those concerns. Your satisfaction is important to us, and if you have any further questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
