“Delivered when stated. Easy to follow instructions for erecting my garden bar and I was surprised it came with a decent door lock and two keys! Looks great in my garden. Cheers!”
Dear Graham,
Thank you for your positive feedback! We're thrilled to hear that your garden bar was delivered as promised, and you found the instructions easy to follow.
We're glad it meets your expectations and looks great in your garden.
We appreciate your business and hope you enjoy your garden bar!
Best wishes,
elbec garden buildings
Dear Robert,
Thank you for your wonderful feedback! We're delighted to hear that your order was delivered on time and that you found the product to be great value. It's fantastic that the assembly process went smoothly for you.
If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
We appreciate your business and hope you enjoy your purchase!
Best wishes,
elbec garden buildings
“Over the moon with quality, delivered within days of ordering, was emailed and received a telephone call to check that we were happy with our new summer house, will include photos when we have completed. Highly recommended ⭐️ ⭐️⭐️⭐️⭐️”
Dear Mrs Amanda,
Thank you so much for your glowing review! We're delighted to hear that you are over the moon with the quality of your new summer house.
It's great to know that the delivery was prompt, and we appreciate your positive feedback on our communication efforts.
We look forward to seeing the photos when your project is complete!
If there's anything else you need or if you have further feedback, feel free to reach out.
We value your recommendation and are grateful for your support!
Best wishes,
elbec garden buildings
Dear Mrs Anita,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your order was delivered promptly and that you found the product well-made and easy to assemble.
Customer satisfaction is our top priority, and we're glad we could meet your expectations.
We appreciate your business and hope you continue to enjoy your purchase!
Best wishes,
elbec garden buildings
“Excellent from ordering to delivery and what a pleasant friendly delivery man would recommend to friends and family straight forward instructions also”
Dear Melanie,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your journey with us, from ordering to delivery, was excellent. It's also wonderful to know that you found the delivery man pleasant and friendly.
Your recommendation means a lot to us!
Best wishes,
elbec garden buildings
“The shed is okay, we've had it just over a month now and theres been a few leaks during the rain, one through the window sills, and the other through the wood itself. The treatment on the wood is poor, it soaks the water and allows it to drip through the other side, the structure is okay but ours arrived with damaged posts, it still did the job but not what you expected for a £500 shed.”
Dear Mr Philip,
We are delighted to receive your glowing recommendation! Thank you for choosing our products and for your kind words about our service.
We strive to provide top-notch products and an excellent experience for our customers.
We appreciate your support and look forward to serving you again in the future!
Best wishes,
elbec garden buildings
“The item I have purchased, not satisfied because of few pieces were broken, I had to spend more to repair those pieces . Driver was extremely rude and not clear English , loaded his truck with few other orders and I was asking him is it the full order as those pieces never came in pallet . He dammed some additional wooden pices in my front garden I was thinking those are the part of my order, I had to take those in the recycling centre . Really sad purchase . I would’ve ask for refund but I really needed that shed at that time . So can’t be asked . Will not recommend this company to anyone . If you do risk is yours .”
Dear Alan,
Thank you for your positive feedback! We're thrilled to hear that you had a smooth experience with the delivery and assembly of your product.
Your satisfaction is our priority, and we're delighted that everything meets your expectations.
We appreciate your support and look forward to serving you again in the future!
Best wishes,
elbec garden buildings
“Delivery was excellent, he was polite, fast, tidy in fact the best delivery I have ever had. Shed is up and looking good. More than happy all round. Thank you.”
Dear Jacqui,
We're thrilled to hear that you had an excellent delivery experience and that your shed is now up and looking good.
Thank you for sharing your positive feedback with us.
If there's anything else we can assist you with or if you have further comments, please feel free to let us know.
Best wishes,
elbec garden buildings
Dear John,
Thank you for your feedback. We appreciate your patience and understanding regarding the delivery time. We're delighted to hear that, despite the wait, you found the panels to be well-made and worth it.
We value your input and look forward to serving you again in the future.
Best wishes,
elbec garden buildings
“Efficient ordering and delivery of summer house. Very pleased with the quality. Sitting in it while writing this review (sheltering from the Cumbrian 'summer' weather.”
Dear Jillian,
It's wonderful to hear that you're enjoying your new summer house, even if the Cumbrian weather might not always cooperate!
If you ever have more feedback to share or if there's anything else we can assist you with, don't hesitate to let us know.
Thank you for choosing us!
Best wishes,
elbec garden buildings
Dear Martin,
We're glad to hear that the early delivery worked well for you, providing ample time to put everything together.
If you have any questions or need further assistance as you work on your project, feel free to reach out.
Thank you for choosing us!
Best wishes,
elbec garden buildings
Dear Salih,
Thank you for your feedback! We're glad to hear that you found good value in your purchase and that the process was convenient for you.
If you ever have more comments or if there's anything else we can assist you with, feel free to let us know.
Best wishes,
elbec garden buildings
Dear Michael,
It's great to hear that any issues you encountered were promptly addressed, and replacement sections were sent without any problems.
Customer service and support are crucial aspects of a positive shopping experience.
Thank you for choosing our services!
Best wishes,
elbec garden buildings
“Summerhouse arrived quickly from Shires with very comprehensive instruction books. All necessary fittings were included and everything went well. Erection was completed in 3 days by one person. Finishing off and painting has taken much longer but it now looks fabulous. Several pieces of wood were warped but Shire's replaced them which was good except that the carrier (DHL) took a week to deliver them, even losing the pack at one point and telling us to contact Shires about it ! Very pleased with the price from Elbec and good customer service.”
Dear Karen,
We are delighted to hear that, despite some challenges with warped pieces and delivery, you were able to successfully erect the summerhouse, and it now looks fabulous.
It's great that Shire promptly replaced the warped pieces, and we appreciate your understanding regarding the delivery hiccups.
If you have any more feedback or if there's anything else we can assist you with, feel free to share.
Enjoy your beautiful summerhouse!
Best wishes,
elbec garden buildings
“Really great steel shed. Went together beautifully in a day. Didn’t need to drill out a single hole. Only issue was the delivery, arrived a day late and at 7:15am despite message saying it would be 10:30-11:30am!”
Dear Mark,
We are happy to hear that you found the steel shed easy to assemble and that it met your expectations.
However, we're sorry to hear about the issue with the delivery time, arriving a day late and earlier than expected.
Delivery hiccups can be frustrating, and we appreciate your understanding!
Enjoy your new shed!
Best wishes,
elbec garden buildings
“The shed was OK and the instructions clear, but the quality of some of the panels not so good with various splits. Biggest problem was the delivery which arrived at 7am in the morning having only sent an email to let me know it was arriving 2 1/2 hours earlier at 4:30am that morning!”
“Great product range and easy ordering and communication. Prompt and scheduled delivery with a very helpful driver. Clear assembly instructions and good quality materials and fixings made assembly easy (suggests two people but I managed alone with some temporary screws and steps to act as support. Will be using elbec again!”
Dear Niall,
We are delighted to hear about your positive experience with elbec, from the easy ordering process to the prompt delivery and helpful driver.
It's great that you found the assembly instructions clear and the materials of good quality, making the process smooth.
We appreciate your feedback, and we look forward to assisting you again in the future.
If you have any further questions or need assistance, feel free to reach out.
Thank you again for choosing elbec!
Best wishes,
elbec garden buildings
“Purchased the 3m x 3m Mercia Corner Log Cabin. Ordering process was straight forward, I really liked that the price advertised, is actually the price. Other websites advertise a price, but then you realise the felt isn’t included or the glass isn’t included for the windows. Delivery was selected, I was kept up to date with text messages and emails, arrived very promptly on time, the delivery driver was fantastic. Instructions very clear and easy to follow. There was an issue with the roof trusses, they had been incorrectly pre-screwed together at the wrong point and one was also cut incorrectly. This took a little time to fix, had I not had experience frame building and also own a chop saw, I may have struggled. Bar that, it took me a day to build it solely. Other issues were there not being enough screws supplied but again, a trip to my local screwfix sorted this. All in all I’m very much satisfied with my purchase, I’ll be honest, when ordering I’d seen a few mixed reviews and your social media was also constantly being trolled by I presume a pervious customer calling you a liar on every post. It did make me panic a little but I’m pleased to hold out and see what was delivered. Thrilled with the finish article.”
Dear Mr Mackinder,
We're pleased to hear that overall, you had a positive experience with the purchase of your 3m x 3m Mercia Corner Log Cabin from us.
It's great that the ordering process was straightforward, and you appreciated the transparency in pricing.
While it's unfortunate that you encountered some issues with the roof trusses and the number of screws, we are glad to hear that your experience in frame building helped in resolving those matters.
Thank you for your understanding and for taking the time to share your feedback.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Enjoy your new log cabin!
Best wishes,
elbec garden buildings
