Good Afternoon,
Thank you for taking the time to share your fantastic review.
We are thrilled to hear that you're pleased with your shed and that our delivery driver made a positive impression. We truly appreciate your recommendation and are committed to providing the best service and quality products to our customers. If you ever have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your excellent review.
We’re thrilled to hear that you found our site to be easy to use and straightforward. We're committed to making the shopping experience as smooth as possible for our customers. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your excellent review with us.
We are delighted to hear that you found the product well-made and straightforward to assemble. It’s great to know that we have provided you with a quality garden building that met your expectations. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are pleased to hear that you experienced brilliant service throughout your journey with us and that the installation was straightforward. We aim to provide excellent service and a garden building you are satisfied with, so it’s fantastic to know we achieved that with your order. If you have any further questions or need any assistance in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Instructions very poor both is description and diagrams.
Wood quality is poor as is the construction of the panels, so when It come to putting it together, they are not squared so the shed has gaps. We had to saw some bits to fit. I expected a much better product and would not buy this again. Not value for money.”
Good Morning,
Thank you for taking the time to share your comments with us.
We are sorry for the disappointment caused by the item you have received. We aim to provide a garden building that you are satisfied with, and we would not ask you to install an item you find unsatisfactory. We do not ask you to make any alterations or adjustments to the building to install the product fully, as our Customer Care Team could have assisted with your concerns to remedy prior to any assembly taking place.
If you require any assistance or need any information, please do not hesitate to contact our Customer Care Team who remain at hand to help you.
Kind Regards,
elbec Garden Buildings.
“Our garden shed arrived unannounced, no communication to say it was to be delivered on that day. My wife and I had been visiting relatives and returned home to to find it leaning against our garden fence. In the interests of safety and security we had to handball it into our back garden which was not ideal as she is suffering from a shoulder injury. Had we known when the shed was to be delivered we would have arranged to have some younger and fitter members of the family to come through and assist. Given it was dark we left it until the following morning before inspecting our purchase and were left somewhat disappointed, three panels had defects, two with broken slats and one with a broken base. On erecting the shed we further found some of the wood to be warped which has left the building weakened, it is also poorly finished. All in all the whole experience has been something of a let down.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the difficulties you encountered with the delivery of your garden shed and the lack of communication that preceded it. We understand how important it is to have such logistics conveyed clearly, and we appreciate your feedback, which will be taken on board and seriously.
As we have had no prior contact regarding your concerns, it is also disheartening to hear about the condition of the panels and the overall finish of the shed. We strive to maintain high quality standards and clearly, we fell short in this instance. We would like to assure you that your concerns are being taken seriously.
Please feel free to contact our Customer Care Team at your earliest convenience, with the information on the parts, and your concerns to allow the Customer Care Team to move forward in assisting you to a remedial course of action.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your fantastic review.
We are pleased to hear that your new building fits together well and that you found the assembly straightforward. We take pride in providing not only excellent service, but a product you are satisfied with, and we are delighted to hear that we have met the level of service with your order. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Purchased a greenhouse online on 17/01/25. The order was passed to Forest who subcontracted the delivery. Courier advised delivery date on 28/01/25 2which was not convenient. Despite 2 calls to Forest & promise of call back the delivery has not been rescheduled. Disappointing that Elbe do not take responsibility for the delivery once order placec”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We understand the frustration by the delay of the delivery, with the previously advised information, and we are sorry for the disappointment. We do aim to provide excellent service, and we apologise that it has not been met with your delivery. Please do not hesitate to contact our Customer Care Team to investigate your delivery and assist you moving forward.
Kind Regards,
elbec Garden Buildings.
“The delivery men were very efficient, helpful and even carried the heavy item to my Garage.
I have yet to put it together as I am waiting for Spring, but the components look to be very strong and complete. I am confident that when the time comes there will be no problems.
Thank you for a very prompt and professional service.”
Good Afternoon,
Thank you for taking the time to leave your wonderful review with us.
We are pleased to hear that you are satisfied with the delivery and that they have gone above and beyond to provide you with excellent service. We aim to offer both a level of service and a product that meets your requirements, and we are delighted to hear that it has been met with your order. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The large store was a bit rough but as I expected and does the job, however, the service and in particular the delivery was exceptional. Would recommend to anyone.”
Good Afternoon,
Thank you for taking the time to leave your fantastic review with us.
We are pleased to hear that our service and delivery exceeded your expectations. We aim to provide a smooth and helpful experience, and we are delighted it's meeting your needs. We thank you for your recommendation as this means a lot to us. Should you need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your feedback regarding your recent experience.
We are very sorry to hear that the shed did not meet your expectations and that it arrived in an unsatisfactory condition. Your feedback has been taken on board, and we take all comments seriously. Please feel free to contact our Customer Care Team, who are more than willing to assist you with your concerns.
Kind Regards,
elbec Garden Buildings.
“Shed door was slightly out of shape so had to trim the edge and bottom to make it fit.
The floor is a bit bouncy so am fitting extra flooring.
Other than that it’s not a bad budget shed.”
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are pleased to hear that you are satisfied with the outcome of the building once fully assembled. We aim to provide not only excellent service but also a garden building you are content with, and we are sorry that it wasn't fully met after your delivery. We offer our apologies for any disappointment caused by the parts of the garden shed. If you have any questions or require assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Great product but delivery driver would only drop off at the front door and wouldn't drive that extra 100 meter so I could carry though the back gate 😉”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are glad to hear that you are satisfied with the building received and in its completed form. We are sorry that the delivery was not made to your requested area, as all deliveries are made to the front-of-property/kerbside only, and we apologise for any inconvenience this may have caused. If you require any assistance or have any enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are pleased to hear that you found the instructions straightforward in assisting you with the assembly. It’s great to know you are satisfied with the finished result. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your fantastic comments with us.
We're delighted to hear that your delivery experience was brilliant and that everything arrived on time and in excellent condition. The drivers do their best to ensure a smooth process, and your feedback truly means a lot to us. We aim to provide excellent service in the delivery, and we are pleased that it has been met. If you need any assistance or information, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The customer service I received from elbec was excellent. They responded promptly to a query I had and were very helpful when I spoke with them on the phone.”
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you had an excellent experience with our customer service team. Prompt and helpful communication is something we aim for, and it’s gratifying to know we succeeded during your interaction. Should you have any queries or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We recently purchased a Shire 8x6 wooden greenhouse from Elbec. Initially the customer service was great. Regular updates and delivery on time. However, it then started to go down hill.
1. Parts missing including both automatic window openers.
2. Paint job (which we paid a considerable amount extra for), had a lot of drips in places.
3. Window openers leak.
4. Wooden benches (again which we paid extra for), held together with a single nail in each leg and very rough sawn timber.
Customer service kept on blaming the manufacturer even though they Elbec were the supplier. They wouldn't offer any kind of gesture of goodwill for the poor paint finish apart from a free additional bench (which we didn't want) and which, when it arrived, hadn't been painted.
I could go on, but it is a shame that after spending over £1500 (it would be £1700 if we were to purchase today), the experience has turned quite sour. The greenhouse is still leaking too.”
Good Afternoon,
Thank you for taking the time to leave your comments with us.
We regret to hear about the issues you have experienced with your order. Our goal is to provide service that meets your expectations, and we apologise that this was not the case. Please rest assured that we will never require the installation of any item that does not meet your satisfaction upon delivery.
We sincerely apologise for the missing parts, and we acknowledge that they have now been delivered. Your concerns about the paint have been noted, as we take all feedback seriously. Please know that we do not expect you to assemble any item that does not meet your standards.
Regarding the leakage in your building, this can occur if the glazing is not fully installed or if parts remain exposed to the weather. To ensure proper assembly, we recommend installing all components, including any provided sealants, to protect the structure.
The wooden bench you added to your order is an optional accessory and not a necessary component of the building. We understand your frustration, and we have taken your concerns about its design and the paint into account.
We acknowledge your request for a goodwill gesture and initially offered a wooden bench, which was not immediately accepted. As the item was partially installed, it was considered accepted upon delivery, and the goodwill offer remained unchanged. Additionally, as the bench was provided as a gesture, it did not include a painting option.
Our Customer Care Team has been in contact with you and is currently awaiting further details to help adequately resolve your concerns. If you need any additional assistance, please do not hesitate to reach out to our team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are pleased to hear that you found our sales team knowledgeable and helpful. We truly appreciate your kind words and strive to provide the best service possible. If you need any assistance or have questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Although the shed seems strong the a few struts were damaged/broken, a few slats not nailed correctly and slats broken and we had to cut the door down as it didnt fit”
Good Afternoon,
Thank you for sharing your comments regarding your garden building.
We are sorry to hear that you have received damaged parts with your order, and we could have replaced any damaged part required. We aim to deliver a product that meets your satisfaction and we are sorry for any inconvenience this has caused. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback regarding the item you have received.
We are sorry to hear that you are dissatisfied with the building. We aim to provide quality products and would appreciate the opportunity to understand your concerns further. Our Customer Care Team remain at hand to offer any assistance or answer any enquiry you may have.
Kind Regards,
elbec Garden Buildings.
