Good Morning,
Thank you for taking the time to leave your wonderful feedback.
We're thrilled to hear that you are very happy with the quality of your building. We appreciate your note about the minor adjustments, as we always aim for our products to meet your expectations. If you need any assistance with the building you have had delivered or have any other questions, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“For the cost of the shed I think it is not the best quality.
I feel that a lot of corners have been cut so you can optimize the profits. As a tradesman, the materials are not the best and I feel you could do better.
Hope this might help you improve the materials you use in the future.”
Good Morning,,
Thank you for taking the time to leave us with your review.
We are sorry for the disappointment caused by the Shed you have ordered, and we understand your concerns about the materials used which will be taken on board. Please be assured that we continuously strive to improve our products and your comments will certainly be taken into consideration.
If there’s anything specific you would like to discuss further, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave us with your feedback.
We’re sorry that there were missing parts from your order, and we are glad to know that the issue with the missing parts was resolved quickly and that you received the new parts. We strive to ensure our customers have a seamless experience, and your feedback helps us improve. If you need any further assistance, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your fantastic review.
We're so pleased to hear that you received superb service and that your order was delivered promptly. Meeting our customers' needs is our top priority, and it's great to know we hit the mark with your order. If there's anything else we can assist you with in the future, feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your wonderful feedback.
We’re delighted to hear that you are very pleased with both the product and the efficiency of our delivery service. It's always our aim to provide a smooth experience for our customers, and we're glad we could meet your expectations. If you need any further assistance or have questions in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Elbec, especially Customer Care, has been excellent. The Shire product ordered was both missing parts and contained damaged parts. Elbec Customer Care responded promptly to my emains and ensured the problems were sorted.”
Good Morning,
Thank you for taking the time to provide your thoughtful feedback.
We apologise for the disappointment caused by the Missing and Damaged parts, and we’re also pleased to know that our Customer Care Team was able to address the issues you encountered promptly. Your satisfaction is our top priority, and it’s wonderful to hear that we were able to assist you in resolving the missing and damaged parts. We appreciate your understanding and are here to help if you have any further questions or need support or information.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind feedback.
We're thrilled to hear that you had a great experience with us. Our team works hard to ensure our customers are satisfied, and it's rewarding to know that we met your expectations. If you have any questions or need assistance in the future, please don't hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Eventually my goods turned up , when Shirley got involved who was Exellent from the off , I would say it was unfortunate that the fixing were not in the original box and that Yodal the delivery company were worse than useless but we got it over the line thanks like I say to the person dealing with the problems ( who wasn’t being helped by Yodal ) customer care”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We're glad to hear that the Customer Care Team was able to assist you and ensure your experience improved. We're sorry to learn about the challenges you faced with the delivery and the missing fixings, but it's great to know that you managed to get everything resolved. Your feedback regarding the courier and the overall service is much appreciated, as we strive to continuously improve. If you need further assistance or have any questions, don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Super potting shed which has been much admired on the allotment. Good quality timber. Very smooth and easy to paint. Sturdy and very functional. I am delighted with it and the service from Elbec.”
Good Afternoon,
Thank you so much for taking the time to leave your fantastic review.
We are delighted to hear that you're enjoying your new potting shed and that it's being admired at the allotment. It’s great to know you found the timber quality to your liking and that the painting process was smooth and easy. Your satisfaction is very important to us, and we're thrilled that our service met your expectations. If you have any questions or need assistance, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are genuinely sorry to hear about your disappointing experience with the delivery and quality of your items. These are not the standards we strive to maintain and to help assist you, please do not hesitate to contact our Customer Care Team. We value your input and will use it to improve our services moving forward.
Kind Regards,
elbec Garden Buildings.
“Bought a Palram polycarbonate greenhouse. Delivery in 7/10 days here within 5 days. Extremely speedy delivery. Kept well informed via email for every step of the purchase. Overall very happy.”
Good Afternoon,
Thank you for taking the time to leave your wonderful review with us.
We’re pleased to hear about your speedy delivery experience and that you appreciated our communication throughout your purchase. Your satisfaction is our priority, and it's fantastic to know you're very happy with your new greenhouse. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We’re thrilled to hear that you found the assembly process straightforward and that you are pleased with the quality of your shed. If you have further questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Excellent service thank you for replacing damaged parts for my garden pergola, it's a shame the pergola was damaged in transit, thank you again for supplying new replacement parts. Gordon.”
Good Afternoon,
Thank you for taking the time to leave your kind review.
We are glad to hear that our team was able to assist you with the replacement parts for your pergola. It is, unfortunate, that the damage occurred in transit, but we appreciate your understanding. If you need further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback on your order with us.
We are sorry that the fixings from your order have not arrived with the item. To help us assist you in receiving the correct fixings, please contact our Customer Care Team at customercare@elbec.co.uk, and they can arrange for the fixings to be delivered to you.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind review.
It is always pleasing to hear that our service has not only met but has exceeded your expectations for your order and journey with us. We do remain at hand should you require any assistance.
Kind Regards,
elbec Garden Buildings.
“8x6 wooden greenhouse purchased and delivery arranged quicker than expected. Had to delay delivery due to holidays and rearrange on return which was easy to sort with just an email.
Overall building appears to be ok but a couple of the finishing pieces are not particularly good quality and will need to be filled and repainted.”
Good Afternoon,
We would like to thank you for your positive feedback.
It is great to hear the service provided with rebooking your delivery date was smooth and straightforward, and with overall inspection is acceptable for your item, however, we are sorry that there are parts that you have concerns with.
To allow elbec the opportunity to remedy the concerns, please do not hesitate to contact the Customer Care Team at customercare@elbec.co.uk.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Please accept our thanks for taking the time to leave your kind response on your order.
It is fantastic to hear that the delivery of your order has met your expectations of the process, and it arrived quickly and in a satisfactory condition. We shall share your comments on the instructions to our team and thank you for your confirmation that they are smooth and straightforward to follow.
Kind Regards,
elbec Garden Buildings.
“8 x 6 Shed purchased from Elbec garden buildings. was easy to assemble and arrived on date I chose for delivery. Seems well made and reasonably priced. Happy withe the purchase”
Good Afternoon,
Thank you for leaving your fantastic review.
We are delighted to hear that you found your shed easy to assemble and that it arrived on your selected delivery date. It’s always our aim to provide a service and item that you are satisfied with, and it is great that we have met this with your order.
We do remain at hand should you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
“Ordering and communications with elbec garden buildings was good.
The product was delivered with wrong assembly drawings and instructions. Elbec garden buildings sorted out this very quickly and efficiantly. The product was delivered with insufficient screws and after reminding about it, I waited 2 weeks without success. I was asked for my Post Code which I sent and then a week later asking me again for my Post Code and then a week later I was asked what screws were missing. Very frustrating. I informed them to forget about it and I bought the screw from a hardware shop near me.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We appreciate your feedback regarding the communication and the issues with your assembly instructions and screws. We strive to provide a seamless experience, and we regret that we fell short in this instance. Your frustration is completely understandable, and we apologise for any inconvenience caused by the delays and repeated requests for information.
We appreciate you taking the initiative to source the screws locally and hope you are now able to proceed with your assembly smoothly. If you have any further concerns or need assistance, please don’t hesitate to contact our Customer Care Team at customercare@elbec.co.uk.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We thank you for taking the time to leave us with your kind feedback.
It is wonderful to hear that the delivery service and updates have met your expectations and have made the order a smooth outcome for you, your comments will be shared with our delivery team.
Kind Regards,
elbec Garden Buildings.
