Good Morning,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience with our customer service was less than satisfactory. We aim to provide all our customers with the best support, and your comments will help us improve. We are glad to hear you were pleased with the item and our delivery team. If there is anything else we can assist you with or any questions you may have, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your kind comments.
We are delighted to hear that our team was helpful and that you had no issues. Customer satisfaction is our priority, and your feedback is greatly appreciated. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review.
We are pleased to hear that you had a positive experience with our customer service and delivery, and that you are delighted with your shed. Your feedback is greatly appreciated as we endeavour to provide the best products and service for our customers. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Easy to order, delivered on time. Driver even placed the shed parts down the side of the house as I was late back.
Great price, excellent service , and shed was easy to put up and looks great.”
Good Morning,
Thank you for taking the time to leave your wonderful review with us.
We are delighted to hear that your ordering and delivery experience was smooth and that you found our service to be excellent. It is great to know you had a positive installation experience and that your shed looks fantastic. Your satisfaction is our priority, and your kind words truly make our day. If you need any = assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“After previously ordering a summer house we then purchased an 8x6 greenhouse having built the summer house I was aware of some DIY joinery skills needed and had no problems assembling both summerhouse and greenhouse.
Only criticism I would make is the fitting of the auto vents . Maybe a different style or fitment is required.”
Good Morning,
Thank you for taking the time to leave your thoughtful review.
We are delighted to hear that the assembly of your Summerhouse was smooth and straightforward. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your excellent review with us.
We are so pleased to hear that you experienced our service positively. It’s our goal to ensure that our customers are satisfied, and your kind words mean a lot to us. Should you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your outstanding feedback with us.
We are thrilled to hear that you experienced great service and are pleased with your shed. Your recommendation means the world to us as we strive to deliver the best for our customers. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivery arrived on date and time stated, kept up to date with delivery times. Both the base and shed had clear easy to read self build instructions which I found very useful. All materials and accessories were of a good quality.”
Good Morning,
Thank you for taking the time sharing your fantastic review with us.
We are thrilled to hear that your delivery experience was smooth and that you found our self-build instructions clear and helpful. It is wonderful to know you are satisfied with our chosen Garden Feature. Should you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving us with your fantastic comments.
We are delighted to hear that our delivery service met your expectations and that you found our driver efficient in keeping you informed. Your satisfaction is very important to us, and we appreciate your kind words. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Had to wait for 4 weeks for my order which was not stated when I ordered. Delivery came today. Nice product but wrong size sent. Waiting for customer service to call me with a plan of action. Do not anticipate a call today. Think twice before using this company.”
Good Morning,
Thank you for sharing your feedback with us.
We apologise for the inconvenience you experienced with your order. We strive to provide a seamless service, and we regret that we have fallen short with your order. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Well packaged politely delivered .Unfortunately it took myself and wife seven days to assemble withe help of a neighbour. Shed is of superb engineering design what a shame British sheds are not. Perhaps you get what you pay for. Best wishes Michael and Trish Lane Clarke”
Good Morning,
Thank you for taking the time sharing your fantastic review.
We are thrilled to hear that you and your wife found the assembly process rewarding despite the challenge, and it is fantastic to know that you appreciate the engineering design of the shed. We take pride in our products and strive to provide customer satisfaction. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are delighted to hear that your delivery went smoothly and that our driver was pleasant and helpful. It’s great to know that you are satisfied with the quality of your purchase. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I had to contact the company as my order wasn't delivered within the timescale specified. It was then delivered but I was not informed of the date or time of delivery.
My order was missing 2 hinges and 1 of the 2 I did receive was faulty.”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the delivery issues you encountered and for the inconvenience caused by the missing parts. Your feedback is essential and will be taken on board seriously. Should you need assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Lovely Victorian greenhouse, a few warped bits of wood which needed adjusting to fit and shelf catches were missing but it is lovely and I'm very pleased with it.”
Good Morning,
Thank you for sharing your lovely review with us.
We are delighted to hear that you love your Victorian greenhouse. We appreciate your feedback regarding the warped wood and missing shelf catches. If you need any assistance or have questions, please do not hesitate to contact our Customer Care Team, which is here to help.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your positive experience!
We are thrilled to hear that your summerhouse was delivered on time and that the assembly went smoothly. It is great to know everything is working well for you so far. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you received excellent service and are pleased with the quality of our products. Your satisfaction is important to us, and we appreciate your support. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Built over a week with my husband. Struggled a bit to understand some of the picture drawings. A bit more written instruction would have helped. Especially with the door and window. Overall very pleased with the sturdy frame and smart building. Love it.”
Good Morning,
Thank you for sharing your thoughts with us.
We are delighted to hear that you and your husband built the garden building together and are pleased with the sturdy frame and smart design. We appreciate your feedback regarding the instructions and will take your comments on board. If you need any assistance or have further questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you so much for your fantastic review!
We are delighted to hear that you experienced excellent service with us. Your satisfaction is our top priority, and it means a lot to our team to know that we met your expectations. If there’s anything else we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found the Protek Paint to be a great product and that our service met your expectations. It is wonderful to know that you are satisfied with your purchase. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Everything about this has been poor; the service, the delivery and the shed itself.
- When I ordered the shed and selected a delivery date it never showed up.
- When the item was eventually delivered (after I chased this up) it was broken and damaged and had to be sent back.
- Another shed was delivered, but this was also damaged (not as bad as the first one, but still not acceptable) - and when it was fitted together the doors were warped, didn’t closed without force and they didn’t fit in the frame properly. There were also other various gaps and mid-alignments.
Communication from both Elbec and the manufacturer has been dreadful, and the issues still haven’t been rectified - despite us sending numerous pictures, videos and messages.
Elbec passed our case to the manufacturer rather than taking ownership of the situation, and despite multiple people at the manufacturer apparently working on our case we don’t seem to be making any progress.
I wouldn’t buy from them again.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the difficulties you have faced with your order, including the delivery concerns. It is disheartening to hear that we have not met your expectations, and we understand how frustrating this situation must be for you. We encourage you to contact our Customer Care Team to help us assist you with your concerns.
Kind Regards,
elbec Garden Buildings.
