Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are sorry that the item you received was damaged, which is not what we would expect for your order. We do highly advised to check through all parts and contact our Customer Care team with any concerns before any assembly occurs. As we have noted, your item was installed with the damaged parts, and to help you alleviate this, a collection was offered if the item was disassembled and repackaged.
We understand the frustration caused by the damaged parts received, and had we been provided an opportunity to replace the panels affected prior to any assembly taking place, this could have been arranged for you. We are sorry that the item you have received had not met your expectations, as we would not ask you to accept any damaged part on delivery.
Kind Regards,
elbec Garden Buildings.
“Rubbish! The shed arrived damaged and dented. When I tried to speak to customer service, they would not do anything to help and they wouldn’t refund me for it, even with all the evidence provided.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are sorry that the item you received was damaged, which is not what we would expect for your order. We do highly advised to check through all parts and contact our Customer Care team with any concerns before any assembly occurs. As we have noted, your item was installed with the damaged parts, and to help you alleviate this, a collection was offered if the item was disassembled and repackaged.
We understand the frustration caused by the damaged parts received, and had we been provided an opportunity to replace the panels affected prior to any assembly taking place, this could have been arranged for you. We are sorry that the item you have received had not met your expectations, as we would not ask you to accept any damaged part on delivery.
Kind Regards,
elbec Garden Buildings.
“Purchased a log store which i'm very happy with. When I ordered I was a bit worried it might be a bit flimsy. But its very solid and a bonus I managed to assemble it myself. Only slight quibble is that it took longer to be delivered than stated on website.”
Good Afternoon,
Thank you for taking the time to leave your thoughtful review.
We’re pleased to hear that you are happy with the log store and that you found it solid and easy to assemble. We appreciate your feedback regarding the delivery time, and we will consider your feedback as we strive to improve our services. If you have any further queries or need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Very disappointed with my Shire shed.
Slat pieces to go above door were too short, and the assembly team said they had never seen so many holes in the shed.”
Good Afternoon,
Thank you for sharing your feedback about your experience with the Shire shed.
We sincerely apologise for the inconvenience caused by the short slat pieces and the assembly team's observations regarding the number of holes. We understand how disappointing this must be and appreciate your comments, as they help us identify areas for improvement in our products.
If you require any assistance, please don't hesitate to contact our Customer Care Team, who would be more than willing to help you.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your wonderful review with us.
We're pleased to hear that the shed is exactly what you needed. Your satisfaction is our top priority, and your feedback truly motivates us to keep delivering high-quality products. If you need any assistance or have further inquiries, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your wonderful review.
We’re thrilled to hear that you found the log store easy to fit together. Your positive feedback inspires us to keep delivering quality products. If you have any questions or need assistance in the future, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your wonderful review and feedback.
We’re so pleased to hear that you found the quality of our buildings excellent, that your delivery was prompt, and that they were easy to assemble. Your satisfaction is our top priority, and your positive comments motivate us to keep delivering the best possible experience. If you have any queries or need any assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your thoughtful review and your positive feedback on our service and instructions.
We appreciate your comments on the styrene glazing and will take this on board as all feedback is taken seriously. We’re glad to hear that your finished lean-to looks great. If you need any further assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“A simple phone call (some complicated questions all answered fully) and the summerhouse was ordered. The delivery date was agreed, and met, and Keith, the delivery man, couldn't have been more helpful and polite. A seamless process from start to finish.”
Good Afternoon,
Thank you for sharing your wonderful review with us.
We’re thrilled that you found the ordering process straightforward and appreciated the helpfulness during delivery. Your feedback truly motivates us to maintain our high standards. If you have any further questions or need assistance in the future, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive review.
We are glad to hear that the delivery has met your expectations for your order, and we remain at hand if you require any assistance.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We would like to thank you for your kind feedback.
We are pleased that the item has met your expectations and your assembly was straightforward to accomplish with the instructions provided.
Kind Regards,
elbec Garden Buildings.
“We ordered a 7ft x 15ft Palram canopia Sierra get canopy/ patio cover. Product arrived on time, very well packaged. Follow instructions all assembled straight forward and very good quality. We would recommend this to family and friends.”
Good Afternoon,
We thank you for taking the time to leave your positive feedback.
It is always pleasing to hear that the delivery has met your satisfaction, both in terms of the time delivered and the item's packaging, we are also glad that the item has met your expectations and the assembly was straightforward.
We also offer our thanks for your recommendation to your family and friends, as this informs us that we have provided you with an item and service that has not only been met, but also gone beyond.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time leaving your wonderful review.
We’re thrilled to hear that you experienced fast and efficient delivery. Your feedback reinforces our commitment to providing a seamless service for our customers. If there’s anything more we can do for you, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to provide your review.
We're pleased to hear you appreciated our service and delivery. Your feedback about the product design is invaluable to us, and we will take it into consideration as we strive to improve. If you have any further thoughts or need assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“Roof panel needs to be larger not much of a overhang its a "just" fit also would be better if the roof sloped towards the back due to the lack of overhang the rain water dribeles behide the doors and into the inside !! not much thought into the design of a simple shed !”
Good Afternoon,
Thank you for sharing your feedback about the roof panel design of your shed.
We would like to thank you for the comments on the overhang and the slope of the roof. It’s important for us to hear how the design affects your experience, especially with regards to rainwater management. We take all feedback seriously as it helps guide our future improvements.
If there’s anything you’d like to discuss or if you need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your delightful review.
We're thrilled to hear that you're happy with your summer house and that your experience with us has been a pleasure. Your kind words mean a lot to our team and motivate us to continue providing excellent service. If you need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We’re thrilled to know that you enjoyed our customer service and found our communication during the entire process to be excellent. Your satisfaction is our top priority, and it’s wonderful to hear that we met your expectations. Should you need any assistance, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Poor finish to the overall quality, panels not trimmed square, windows different sizes so poly wouldnt fit or was too small. Will have to put glass in to be secure. Some timbers not even nailed. Never seen so many knot holes, had to fill with mastic. Its up but never worth the money.”
Good Afternoon,
Thank you for taking the time to share your feedback regarding your experience with us.
We offer our apologies for the issues that you have encountered with the completion of your garden building. We strive to maintain high standards, and your comments will be addressed with our team to ensure improvements are made.
If you require any assistance, please do not hesitate to contact our Customer Care Team, who remain at hand to help.
Kind Regards,
elbec Garden Buildings.
“Unfortunatly the system allowed me to order it to be delivered to my home address. Thought that was a bit suspect .It was got a phone call telling me that I live outwith their delivery areas. However the lady I spoke with could not have been more helpful . Arranged for it to be sent to a carrier that services the Scottish Islands also organised a refund for the difference between original delivery charge and what it cost to go to the carrier .”
Good Afternoon,
Thank you for your review and for bringing this to our attention.
We apologise for the inconvenience regarding the delivery options, but we're pleased to hear that our team was able to assist you in arranging an alternative solution. It’s always our aim to provide helpful service, and we appreciate your understanding in this matter. If you require any assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“Decent sized shed , however the roof is a nightmare and could do with the parts being clearly marked as to which marries up to which and which way on roof itseld . As I chose 8x8 wall come in two by 4 foot section making them very flexible . Could do with some extra bracing to stop flexion.”
Good Afternoon,
Thank you for taking the time to leave your feedback about your shed.
We’re sorry to hear that you've encountered challenges with the roof assembly and will take your comments on board, as well as the walls and their flexibility as all feedback is taken seriously. If you need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
