Good Morning,
Thank you for taking the time to leave your comments with us.
We offer our apologies for the incorrect pack supplied, and we understand how frustrating that can be. If you require assistance or need to discuss this further, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Poor quality, various parts broken or missing, and instructions poor too.
Cheapest possible materials have been used and the window is very thin plastic.
Padlock supplied was too big to fit the hasp.
Very disappointed.”
Good Afternoon,
Thank you for your feedback regarding your recent purchase.
We are truly sorry to hear about the issues you've experienced with the item that you have had delivered. We aim to provide excellent service and an item you are satisfied with, and we regret that we fell short in your case. Please feel free to contact our Customer Care Team if you need any assistance.
Kind Regards,
elbec Garden Buildings.
“Very pleased with product, delivered on time, we did have small problem with door hinges missing from our pack however contacted Elbec and missing parts were received 2 days later.”
Good Morning,
Thank you for sharing your wonderful review with us.
We are pleased to hear that you are satisfied with the product and that it was delivered on time. It’s great to know our team was able to assist you swiftly with the missing parts. Your feedback is appreciated and motivates us to continue providing excellent service. Should you need anything else in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your wonderful review!
We are pleased to hear that you had a smooth ordering experience and that our delivery driver was helpful. It’s great to know that our customer service met your expectations as well. Your feedback means a lot to us! If you need any further assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found our customer service team was able to assist you effectively. Your satisfaction is really important to us, and we’re always here to help. If you need anything else in the future, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your fantastic comments with us.
We are delighted to hear that you are very satisfied with the product and that everything meets your needs. It's great to know that the instructions were straightforward. Your satisfaction truly makes our effort worthwhile. If you have any other feedback or require assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Overall happy with the shed, although the floor is extremely thin and needed a thicker topper put on as my lawnmower made it sag. (Standard size petrol mower) The door hinge screw positions clash with nails, so if you try moving them up or down the points of the screw miss the thicker wood and need something to screw into. Was a little surprised about the height as it’s a good foot shorter than my other shed, and being 6 ft I can’t stand up in it at any point. Otherwise it seems decent enough for the money. Definitely worth getting the upgrade roofing felt, especially with the uk weather being so unpredictable.
If it was an expensive unit, then it would be a different story.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you are overall satisfied with your shed. We appreciate your feedback as it helps us improve our products and services. We also note your observation about the height, and we advise you to check the dimensions before purchasing to ensure it meets your needs. Should you require any assistance or information, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful comments with us.
We are delighted to hear that your delivery was prompt and that you found the assembly process straightforward and quick. Your satisfaction is our top priority, and we appreciate your kind words. Should you need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are thrilled to hear that you are pleased with the quality of your greenhouse. Your support means a lot to us, and we appreciate your feedback. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review with us.
We are delighted to hear that you are satisfied with your greenhouse and that our delivery service exceeded your expectations. We appreciate your support and patience during the construction process. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team who remains at hand to help.
Kind Regards,
elbec Garden Buildings.
“The general quality was good for the price, but the roofing felt supplied was low quality and almost imposible to fit without tears, which lets the product down.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are glad to hear you found the item satisfactory for you, and we apologise for the concerns you experienced with the roofing. Our Customer Care Team remain at hand to offer any assistance or answer any queries.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your wonderful review and for taking the time to share your experience with us.
We are pleased to hear that you found the ordering and delivery process straightforward and that our communication met your expectations. It is fantastic to know you are satisfied with the product. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Disappointed, it looked better online, everything about it is flimsy, surprised it has such a long guarantee, no parts list so couldn't match the codes on timber to where it went”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the product did not meet your expectations. We understand the frustration with confirming the parts to allow you to proceed with the assembly, and we are sorry. We aim to offer excellent service and an item you can be satisfied with, and we apologise that we did not meet this with your order. If you require any assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your fantastic review with us.
We are thrilled to hear that you were satisfied with the garden building, that it was straightforward to assemble, and that you’re pleased with the overall look. Your satisfaction means the world to us. Should you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your comments with us.
We have looked into your order and see that your Greenhouses have been delivered. If you require any assistance with your Greenhouse, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Hi
I received my elves green house on time. And was well wrapped up. I think all the parts are there. I’m sorry to say it hasn’t been put together yet. We haven’t had the weather to get the base ready. The base is nearly ready. I will send a picture soon as it’s all finished. Many thanks K Tossell 🙂”
Good Morning,
Thank you for taking the time to leave your wonderful review with us.
We are delighted to hear that your greenhouse arrived on time and well-packaged. We look forward to seeing the finished project. If you need any assistance or have any inquiries, please don’t hesitate to contact our Customer Care Team.
Many thanks,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your lovely comments with us.
We are delighted to know that our team kept in touch to ensure a smooth delivery experience for you. Your satisfaction is our priority, and we are pleased that we have met your expectations. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Arrives in kit form with very good assembly instructions. The best bit... thankfully, a spare pane of tempered glass was included. One tiny panel pin clippd the edge of the glass and bam, 15,000 pieces. Finished article looks great and will be well used for years to come.”
Good Morning,
Thank you for taking the time to share your wonderful comments with us.
We are thrilled to hear that you found our assembly instructions informative and straightforward. It is great to know that your finished garden building looks fantastic and that it will be a valued addition for years to come. Should you need any assistance or have any questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic experience with us.
We are so pleased to hear that you had an excellent delivery experience and that you are satisfied with your finished garden building. Your satisfaction means a lot to us. Should you need any assistance or have questions, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful comments with us.
We are delighted to hear that your order was delivered on time and that it met your expectations. Your satisfaction is our top priority, and our Customer Care Team remains at hand to offer any assistance or answer any inquiry you may have.
Kind Regards,
elbec Garden Buildings.
