Dear Mr Graeme,
Thank you for your feedback and for acknowledging the good quality of our product!
We appreciate your input regarding the assembly process, and we apologize for any inconvenience.
Your comments about the fitting of hinges and window beading are valuable to us, and we'll use them to improve our instructions.
If you have any further suggestions or if there's anything we can assist you with, please feel free to let us know.
Thank you for choosing our product!
Best wishes,
elbec garden buildings
“Delivered, as arranged, with full assembly instructions. Was assembled the next day by local tradesmen. There were no missing parts & the finished shed is roomy & robust. Just what I wanted.”
Dear customer,
We're thrilled to hear that your shed was delivered as arranged and that the assembly process went smoothly with the provided instructions.
It's great to know that local tradesmen were able to assemble it promptly and that you have a roomy and robust finished shed - just what you wanted!
If there's anything more we can do for you or if you have further feedback, feel free to reach out!
Best wishes,
elbec garden buildings
“The product was delivered on time as was the erection of the shed. On both occasion's the staff were courteous and informative.
I would certainly recommend your company to anyone thinking of buying a garden shed.”
Dear Mr Peter,
Thank you for your glowing feedback!
We're delighted to hear that both the delivery and the erection of your shed were on time.
It's great to know that our staff was courteous and informative throughout the process.
We truly appreciate your recommendation and are thrilled to have met your expectations.
If you ever need anything in the future or have further feedback, please don't hesitate to reach out.
Thank you for choosing our company!
Best wishes,
elbec garden buildings
“Bought in the sale,as yet not put together.After reading the literature I will paint before erection,waiting for dry days.But I'm pleased with the purchase.”
Dear customer,
Thank you for your purchase and positive feedback!
It's great to hear that you took advantage of our sale.
Painting before erection sounds like a fantastic plan, and we hope you have some dry days soon for the process.
If you have any questions or need assistance during assembly, feel free to reach out.
We're delighted that you're pleased with your purchase, and we appreciate your business.
If there's anything else we can do for you, just let us know!
Best wishes,
elbec garden buildings
Dear Mr John,
Thank you for your kind words!
We're delighted to hear that you experienced very good service and found it easy.
Providing a seamless and straightforward experience is important to us.
If you have any specific feedback or if there's anything more we can do for you, please feel free to let us know.
We appreciate your support!
Best wishes,
elbec garden buildings
Dear Melanie,
Thank you for your positive feedback!
We're pleased to hear that you found us to be a good company to deal with and that our service was quick.
If you ever have more to share or need assistance in the future, don't hesitate to reach out.
We appreciate your business!
Best wishes,
elbec garden buildings
“Good service, the shed was delivered on time. However, the felt nails provided were not suitable, the first storm and the felt blew off and had to replace it. Used more substantial nails and the roof is still in tact.”
Dear Richard,
We appreciate your feedback and apologize for any inconvenience caused by the felt nails.
Your input is valuable, and we'll consider this for improvements.
We're glad to hear that you took proactive steps to secure the roof with more substantial nails, and it's holding up well.
If you have any further comments or if there's anything else we can assist you with, please feel free to reach out!
Thank you for choosing our service, and we hope the shed continues to meet your expectations.
Best wishes,
elbec garden buildings
Dear Mr Gerald,
We're delighted to hear that you found our prices competitive and that you're pleased with the service!
Customer satisfaction is our priority so if you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best wishes,
elbec garden buildings
“Delivered as arranged. Delivery man very obliging and carried the fence panels to the back garden for me. The fence panels look fine as shown in the pictures on site.”
Dear customer,
We're delighted to hear that your delivery was as arranged and that our delivery person was helpful and obliging.
It's great to know that the fence panels look as expected based on the pictures on our site.
We appreciate your feedback and thank you for choosing our products!
Best wishes,
elbec garden buildings
“Prompt delivery and notifications throughout. But fence panels weren't trimmed as neatly as could have been, some of the panels were a little uneven at the ends, so needed trimming prior to being dropped between the concrete posts.”
Dear Mr Brian,
Thank you for your feedback, and we appreciate your acknowledgement of our prompt delivery and notifications.
We apologize for any inconvenience caused by the uneven trimming of the fence panels.
Your input is valuable to us, and we'll use this information to improve our processes.
If there's anything more we can do to assist you or if you have further feedback, please feel free to reach out.
We're committed to ensuring your satisfaction, and we appreciate your understanding!
Best wishes,
elbec garden buildings
Dear Mr Dennis,
We're pleased to hear that you experienced prompt and efficient service.
However, we apologize for the inconvenience caused by the damaged roofing.
It's great to know that we could promptly replace it for you with no trouble.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.
We appreciate your understanding and thank you for choosing our service!
Best wishes,
elbec garden buildings
Dear Paul,
Thank you for your positive feedback!
We're delighted to hear that your order was delivered on time and that assembling it was a breeze.
It's great to know that the final result looks good.
We appreciate your business and hope you enjoy your new addition!
Best wishes,
elbec garden buildings
“Poor build quality on the second attempt, first shed was returned, second shed is still not good build quality as panels are not square we have had to buy clamps to make it more solid. Would not recommend the factory who builds these”
Dear Customer
We appreciate you taking the time to share your experience, and we're genuinely sorry to hear that the plastic shed did not meet your expectations. Palram is renowned as one of the leading suppliers of plastic sheds in the UK, and they consistently deliver to tens of thousands of satisfied customers each year.
We understand how important it is for your purchase to meet your standards. If you wish to share more details or have any specific concerns, please feel free to email us at customercare@elbec.co.uk. Your feedback is valuable, and we are here to assist in any way we can.
Best wishes
elbec garden buildings
Dear Mr Brian,
Thank you so much for the 5-star review!
It's extremely encouraging to know that you were so impressed with our products and services.
We really appreciate the kind words about the value, quality and delivery time of our products.
It's also great to hear that you were kept informed of the order progress as we strive to make ordering as easy and stress-free as possible.
Best wishes,
elbec garden buildings
Dear Mr Barton
Thank you for sharing your experience.It's great to hear that your shed was delivered on time, and you found it easy to erect on your own. We appreciate your positive feedback on the quality of the shed and thank you for your time to share a photo which looks magnificent.
Best wishes
elbec garden buildings
Dear Mrs K,
Thank you for your wonderful rating!
We are so pleased to hear that you were happy with the great service and delivery.
We really appreciate it!
Best wishes,
elbec garden buildings
“My small shed took less than a day to build with the help of a friend, and looks great. It's a perfect size for the tools I need to store. However, some of the instructions were difficult to follow, especially concerning fashioning the roof. The roofing felt was very poor quality, and readily split. I imagine I will have to replace this before too long. Also, some of the nails and screws provided were inadequate for the task. The nails were far too short, and I had to use several of my own. Finally, I think it would have been helpful for the internal floor piece to have been wrapped against rain damage.”
Dear Ms Langford
Thank you for sharing your experience with us. We're glad to hear that your shed looks great and serves its purpose well. We appreciate your feedback on the instructions and we apologise for any inconvenience caused by the roofing felt, nails and screws and floor piece. Your insights are valuable, and we'll forward your feedback to the manufacturer to consider for future enhancements.
Best wishes
elbec garden buildings
Hi,
Thank you for your 4 star rating!
We are glad to hear that our elbec product is performing its duties to your satisfaction.
We appreciate your feedback and are delighted that you are happy with our garden building.
Best wishes,
elbec garden buildings
