“Everything exactly as advertised. Whenever I called with a query the phone was answered every time by a human being ? ??? who was able to speak to me with complete assurance. Top marks for the personal touch as well as good quality product and value for money. Also helpful driver at the point of delivery Can’t fault it. Would highly recommend.”
Dear Mrs Hopkins,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our service, found our product to be of good quality and value, and appreciated the personal touch.
Our team strives to provide excellent customer service, and we're delighted that we could assist you with your queries. If you ever have more questions or if there's anything else we can help you with, please feel free to reach out.
We sincerely appreciate your recommendation and look forward to serving you in the future!
Best wishes,
elbec garden buildings
Dear Manuel,
Thank you for taking the time to share your feedback with us. We're pleased to know that your item was delivered on time. However, we apologise for any inconvenience caused by the parts of the bench being bent.
Our team is committed to ensuring the satisfaction of our customers, and we'd like to make things right for you.
Please contact our customer service team with more details about the bent parts, and we'll arrange for suitable solutions, whether it's replacements or any other necessary steps.
Thank you for bringing this to our attention, and we appreciate your understanding!
Best wishes,
elbec garden buildings
Dear Adrian,
Thank you for your positive feedback! We're delighted to hear that you had a good delivery experience and are satisfied with our product.
If you have any further comments or questions, or if there's anything else we can assist you with, please feel free to let us know. We're here to help.
Thank you for choosing elbec garden buildings!
Best wishes,
elbec garden buildings
Dear Michael,
Thank you for your kind words! We're delighted to hear that you found our product, service, and communication to be great. Your satisfaction is our priority, and we're thrilled to have met your expectations.
If you ever have more feedback or need assistance in the future, don't hesitate to reach out.
Best wishes,
elbec garden buildings
“Lovely service from the young man at the garden centre. Very helpful delivery man who arrived on time and made sure everything was where we wanted it. Lastly a beautiful summer house of excellent quality”
Dear Ray,
Thank you for your kind words! We're thrilled to hear that you received lovely service from our team, and we're pleased that the delivery went smoothly.
It's great to know that you're enjoying your beautiful summer house of excellent quality!
If there's anything else you need or if you have further feedback, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
“Shed was delivered earlier than expected with little notice (text message the night before). Fortunately I was at home that day. Overall very pleased and the price was good.”
Dear Richard,
Thank you for your feedback!
It's great to hear that your shed was delivered earlier than expected, and we appreciate your understanding about the short notice.
It's great to hear that you are overall very pleased with the purchase and found the price to be good!
If there's anything more we can assist you with or if you have additional comments, please feel free to let us know.
Best wishes,
elbec garden buildings
“elbec was great and delivery on time driver very helpful. the build of the summerhouse could be better no pride in workmanship, although I am pleased with the over all look of the building.”
Dear Gay,
Thank you for your honest feedback!
We appreciate your positive remarks about our service and timely delivery.
However, we are sorry to hear that you found the build of the summerhouse lacking in workmanship.
Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our products. If there are specific aspects that you believe could be enhanced, we would love to hear more details.
We hope that despite these concerns, the overall look of the building meets your expectations.
If you have any further questions or if there's anything else we can do for you, please don't hesitate to reach out.
Thank you for choosing elbec, and we hope you enjoy your new summerhouse!
Best wishes,
elbec garden buildings
Dear Ralph,
Thank you for sharing your feedback with us. We're happy to hear that your order was delivered on time, and you found it easy to erect, resulting in a great look.
However, we apologise for the inconvenience caused by the door latch being a bit flimsy.
Your input is valuable to us, and we'll take note of this issue to make improvements.
If you have any further concerns or if there's anything else we can assist you with, please feel free to contact us.
We appreciate your business and hope you enjoy your new addition to your space!
Best wishes,
elbec garden buildings
“Although there was an issue with the delivery partner, the elbec team stayed in contact, making sure I was kept up to date. All other aspects of getting my summer house were as expected, easy ordering and easy to build!”
Dear Odette,
Thank you for taking the time to share your experience.
We sincerely apologise for any inconvenience caused by the issue with the delivery partner.
However, we appreciate your patience and understanding as we worked to resolve the situation!
We're pleased to hear that, despite the hiccup, your overall experience with elbec met your expectations.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.
We value your business and hope you enjoy your new summerhouse!
Best wishes,
elbec garden buildings
“It was easy to arrange delivery for a convenient day and we were notified of a delivery time window the day before. There was two parts missing. I contacted customer services who arranged their delivery by courier .”
Dear Mrs Dinah,
Thank you for taking the time to share your experience.
We're glad to hear that arranging the delivery was easy for you and that you were informed of the delivery time window in advance.
However, we apologise for the inconvenience caused by the missing parts.
We appreciate your understanding, and we're glad that our customer service team was able to promptly arrange the delivery of the missing parts by courier.
If there's anything else we can assist you with, please don't hesitate to reach out!
Best wishes,
elbec garden buildings
Dear Keith,
Thank you for taking the time to share your feedback. We're glad to hear that you found the product satisfactory, but we're sorry to learn about the challenges you faced during assembly, particularly with the roof.
We understand that the assembly process is a crucial part of the customer experience, and we apologise for any difficulties you encountered.
Your feedback is essential, and we will review the assembly instructions and processes to see how we can make them clearer or more user-friendly.
If you have any specific suggestions or if there's anything we can assist you with regarding the assembly, please feel free to share more details.
We want to ensure that your experience with our products is as smooth as possible.
Thank you for choosing our product, and we appreciate your understanding as we work to improve our offerings!
Best wishes,
elbec garden buildings
Dear Mike,
Thank you for your positive feedback! We're thrilled to hear that your shed arrived on time and that you found it to be good value.
We understand the importance of clear instructions, and we're pleased to know that you found them helpful during the assembly process.
If there's anything else you need or if you have further feedback to share, please feel free to reach out.
Thank you for choosing our product, and we hope you enjoy your new shed for years to come!
Best wishes,
elbec garden buildings
“The Greenhouse apart from a few split pieces is fault free and very easy to erect even on my own. Will see how it performs next year. Looking forward to home grown tomatoes.”
Dear Mrs Anne,
Thank you for your positive review! We're delighted to hear that your greenhouse is fault-free and easy to erect.
Homegrown tomatoes are a wonderful goal, and we hope your greenhouse provides the perfect environment for a bountiful harvest next year.
Happy gardening, and thank you for choosing our greenhouse!
Best wishes,
elbec garden buildings
Dear Tony,
Thank you for your kind words! We're happy to hear that you had a positive experience with us, from great communication to an on-time delivery. It's fantastic that your cabin went together smoothly!
Enjoy your new cabin, and we appreciate your trust in our products and services!
Best wishes,
elbec garden buildings
“Plenty of information on the site for the building of the summerhouse and shed to look at before delivery. Lots of information from ordering to delivery.”
Dear Mr Rumsey,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you found our website informative and helpful throughout the process, from choosing your summerhouse to its delivery.
We appreciate your feedback and hope you enjoy your new summerhouse!
Best wishes,
elbec garden buildings
Dear A,
We're thrilled to hear that your shed delivery went smoothly and that our team member was able to assist you by bringing it into your back garden.
Thank you for choosing elbec garden buildings, and we hope your shed serves you well for years to come.
Happy gardening!
Best wishes,
elbec garden buildings
“The supplier is Shire Sheds and they have been poor. Delivery was on time but I’ve been trying to get a replacement door which was damaged for the last 6 weeks without success”
Dear Richard,
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our service, and your satisfaction with the quality and assembly of your hut means a lot to us.
If you ever have more projects or need assistance in the future, feel free to reach out.
Wishing you many enjoyable moments in your new hut!
Best wishes,
elbec garden buildings
“Very flimsy plastic panels are like video box materials would have paid the extra money and got a Keata Shed as material is much better quality not impressed at all.”
Dear SB,
We appreciate your feedback and are pleased to hear that you found our communication and assembly process satisfactory.
Providing a smooth experience for our customers is always our goal.
Thank you for choosing us!
Best wishes,
elbec garden buildings
