“Some sections of the instructions were not clear - and some appeared to contradict each other. The instruction leaflet needs rewriting and the images made clear”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We appreciate your comments regarding the assembly instructions and are sorry to hear that some sections were unclear.
We understand how important clear and easy-to-follow instructions are when assembling a garden building, and we will share your comments with the relevant team and manufacturer for review. Feedback such as yours helps us identify areas where improvements can be made.
Thank you again for your feedback, and we hope you are pleased with your finished product.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave us with your fantastic 5-star review.
We’re delighted to hear that you are pleased with your greenhouse and the quality of its construction.
We really appreciate your kind feedback and are pleased that the product met your expectations. Thank you for choosing elbec, and we hope you enjoy your greenhouse for many years to come.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that your experience did not meet your expectations.
We apologise for the delay to your delivery and understand how disappointing this must have been. We also appreciate your concerns regarding the assembly instructions, panel gaps, and the leaking window. We would like the opportunity to look into these issues further and assist in resolving any concerns you may have.
Please contact our Customer Care team with your order details and, if possible, photographs of the areas mentioned so we can review these with the manufacturer and work towards a suitable resolution.
Thank you again for bringing this to our attention. Your feedback is important and helps us continue to improve our products and service.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your 5-star review.
We’re pleased to hear that you were happy with the service provided and the quality of your purchase.
We really appreciate your feedback and thank you for choosing elbec. We hope you enjoy your new garden product for many years to come.
Kind Regards,
elbec Garden Buildings
“Received the diamond privacy panel from "elbec",a really considerate delivery man lifted the panels to where I asks him to . On inspection these are the best quality I've seen, made really well, not flimsy but heavy and will no doubt last a long time. No rough edges and all the wood was securely fixed. The 'diamond' shapes are smaller than other panels I've seen giving a lot more privacy. Excellent product.”
Good Afternoon,
Thank you for sharing your fantastic 5-star review.
We’re delighted to hear that you are so pleased with your diamond privacy panels and that they have exceeded your expectations.
It’s great to know that the quality, strength, and finish of the panels stood out to you, and that the design provides the level of privacy you were looking for. We’re also pleased to hear that our delivery driver was helpful and considerate when placing the panels where requested.
Your kind comments regarding both the product and service are greatly appreciated and will be shared with the team. Thank you for choosing elbec, and we hope you enjoy your new panels for many years to come.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time sharing your excellent 5-star review.
We’re delighted to hear that you found the ordering process easy and that our team provided excellent customer service throughout.
We’re pleased we could assist with arranging replacement parts where required and ensure everything was resolved for you. Your kind feedback is greatly appreciated and will be shared with the team.
Thank you for choosing us, and we hope you enjoy your garden building for many years to come.
Kind Regards,
elbec Garden Buildings
“Although the sevice was good generally I found it difficult to speak to anyone as the phones were not
manned and the answer phone was cut short.
I know emailing was an option but it's not what i'm confident in doing.
Thank you
Barbara Randle”
Good Afternoon,
Thank you for taking the time to leave your review.
We’re pleased to hear that you were happy with the service you received overall.
We appreciate your feedback regarding our telephone availability and understand that speaking to someone directly is important, especially if email is not your preferred method of communication. We are always looking for ways to improve our customer experience and will take your comments on board.
Thank you again for choosing us, and we hope you enjoy your new garden building for many years to come.
Kind Regards,
elbec Garden Buildings
“Arrived battered on one side. Reached out to company with photos but no response. Had to do repairs ourselves. These things happen in transit sometimes but a response would have been appreciated. Fine for bike storage but not sure how long it will last. Had to reinforce floor as really flimsy.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that your item arrived damaged and that you did not receive the response you were expecting after contacting us. We appreciate how frustrating it must have been to carry out repairs yourself, particularly when you had taken the time to provide photographs.
While damage can occasionally occur during transit, we understand the importance of responding promptly and supporting customers when issues arise. Your comments regarding the communication received, as well as the construction and floor strength, have been noted and will be shared with the relevant teams and manufacturer for review.
We are pleased that the item is currently suitable for your bike storage needs and appreciate you sharing your honest feedback.
Kind regards,
elbec Garden Buildings
“absolutley terrible, the arch is faulty have provided numerous photos's and opened a case with Paypal, Elbec agreed to arrange a collection with forest garden ,however the collection driver never showed up, despite waiting in all day, Elbec now have changed the agreement and instead of re-arranging are insisting I return the arch at my own expense, this is completely unacceptable, its not my fault the orginal collection did not turn up, I should not be held hostage because elbecdo not wish to pay the refund and Forest Garden haven't collected the arch. I may well take legal advice as this is out of order on all counts.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you have been unhappy with the handling of your concern and appreciate your frustration regarding the failed collection attempt.
We understand that you had provided details and images of the issue and that a collection was arranged. We apologise that the collection did not take place as expected, and we appreciate the inconvenience caused by having to wait in for the driver.
We are reviewing the matter with the relevant parties to understand what happened and to ensure the appropriate next steps are taken. We are committed to working towards a resolution and will continue to communicate with you directly regarding your case.
Thank you for bringing your concerns to our attention.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with the appearance and value of your shed, and that you found it easy to assemble. It is also great to know that your delivery experience was positive and that our driver was helpful and accommodating.
We really appreciate you taking the time to share your feedback and hope you enjoy your new shed for many years to come.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are very pleased with your trellis and that you had a positive delivery experience. It is great to know that our delivery team were friendly and helpful.
We really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were disappointed with the delivery timeframe. We appreciate that waiting longer than expected for an order can be frustrating and understand your concerns.
We are pleased that your order has now been delivered and hope that you are happy with the product.
Thank you for sharing your experience, and your feedback will be noted and reviewed by the relevant teams.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that your order could not be fulfilled as expected and appreciate how disappointing this must have been, particularly after waiting for over a month.
We understand the frustration caused by being advised so close to the expected delivery date that the item was unavailable. Your comments have been noted and will be shared with the relevant teams to review how availability updates and communication can be improved.
We apologise for the inconvenience caused and thank you for bringing your experience to our attention.
Kind regards,
elbec Garden Buildings
“Very pleased with item. No missing parts , preservative completely dry enabling the application of paint.
Eight pre-assembled sub assemblies keeps onsite work down.”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are very pleased with your item and that everything arrived complete with no missing parts. It is also great to know that the preservative was fully dry, allowing you to apply your chosen paint finish, and that the pre-assembled sections helped reduce the work required on site.
We really appreciate you taking the time to share such detailed feedback and hope you continue to enjoy your purchase.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Posted 1 week ago
Good Afternoon,
Thank you for taking the time to share your fantastic 5-star review.
We’re delighted to hear that you are very pleased with your purchase.
It’s great to know that everything arrived complete with no missing parts and that the preservative was fully dry, allowing you to move straight on to painting. We’re also pleased that the pre-assembled sections helped to make the installation process more straightforward and reduced the amount of work required on site.
Thank you for taking the time to share your experience. We truly appreciate your feedback and hope you enjoy your new garden building for many years to come.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you received excellent service and are pleased with the quality of your product.
We really appreciate you taking the time to share your feedback and your kind recommendation.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We appreciate that you have rated your experience based on the service received so far and understand that you are unable to comment on the product until it has arrived.
We hope your delivery reaches you as expected and that you are delighted with your purchase once received. We would welcome your feedback once you have had the opportunity to enjoy the product.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you found our service prompt, professional and helpful. Your kind feedback is greatly appreciated and will be shared with the team.
Thank you for taking the time to share your experience.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The time slot for delivery was emailed at 04.00 showing a delivery time before I had got up. Thre's little point in sending a delivery slot by email at that time in the morning. Who do you think would possibly read it at 04.00?”
Good Afternoon,
Thank you for taking the time to leave your review.
We appreciate your feedback regarding the delivery notification. We understand your frustration that the email containing the delivery time slot was sent very early in the morning, particularly when the advised delivery window began before many customers would reasonably have had the opportunity to read it.
Delivery notifications are typically generated automatically by the delivery network; however, we appreciate your comments and will share this feedback with the relevant team for review.
Thank you again for bringing this to our attention.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with the quality of your purchase. We also appreciate your feedback regarding the instructions and are glad that you were able to successfully complete the assembly.
Your comments will be shared with the relevant team, as customer feedback helps us and our manufacturers continue to improve.
Thank you again for taking the time to leave your review.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are very pleased with your garden arch and that you found it to be good quality, easy to assemble and straightforward to erect.
It is wonderful to know that it has made a great addition to your garden. We really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
