Good Morning,
Thank you for taking the time to provide your feedback.
We are glad to hear that you are pleased with the product itself, but we sincerely apologise for the slow delivery and communication issues you encountered. Your comments are valuable to us, and we are actively working to improve our processes to ensure a better experience for our customers in the future.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“A well made product overall. The only issue I would have is the rather flimsy nature of the floor, otherwise excellent. Easy to follow instructions and everything fitted together well.”
Good Morning,
Thank you for taking the time to share your feedback.
We appreciate your comments regarding the floor's sturdiness and are glad you found the instructions easy to follow. It is fantastic to hear that everything fitted together well, ensuring a smooth assembly process. Your comments are invaluable in helping us improve our products. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“One of the panels was made with the boards out of line. The manufacturer said that it was within their manufacturing tolerance. However, the panels were so out of line that once constructed it was very visible. It felt like the manufacturer tired was trying to ‘fob us off’.”
Good Morning,
Thank you for sharing your feedback regarding the alignment issue with your panels.
We genuinely apologise for the frustration you experienced. We understand how important it is for your product to meet your expectations and are sorry to hear that it fell short in this regard. Your concerns are taken seriously, and we will ensure they are communicated to our manufacturing team for future improvements.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your thoughtful review with us.
We are glad to hear that you find our product has met your expectations. Your feedback helps us continue to provide quality options for all our customers. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking a moment to share your wonderful review.
We are so pleased to hear that you are super happy with your sturdy compost bin. Your satisfaction is our priority, and it’s wonderful to know that our product has met your expectations. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving us with your kind comments.
We are thrilled to hear that you find our garden buildings perfect and sturdy. Your satisfaction truly motivates us to maintain such high standards. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time sharing your feedback.
We are truly sorry to hear that you did not receive timely updates, as we understand how important communication is during the purchasing process. Your comments are valuable to us, and we will work on improving our notification system to ensure a better experience for our customers in the future.
If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your lovely comments with us.
We are delighted to hear that your shed was delivered on time and that you found the product has met your satisfaction. It is also great to know you found the assembly process easy. Your feedback truly means a lot to us, and we appreciate you taking the time to share your experience.
If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your fantastic review.
We are thrilled to hear that you found the building has met your expectations, especially at such a competitive price. Your satisfaction is our top priority, and your feedback truly motivates us to continue providing the best products. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The delivery was the best as the driver helped us so much and was so friendly. The shed is really nice and my 77 year old husband put it up by himself. He is somewhat of a work aholic and a perfectionist so not every older person could do it but he did it and loved doing it and it's really great.”
Good Morning,
Thank you for sharing your wonderful experience with us!
We are thrilled to hear that our delivery driver was so helpful and friendly, and it's fantastic that your husband was able to assemble the shed on his own. Your kind words mean a lot to us and inspire our team to continue providing the best service possible.
If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive feedback with us.
We are thrilled to hear that your log store was delivered on time and met your quality expectations. Your satisfaction is incredibly important to us, and we truly appreciate your feedback. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very well made log storage. Sturdy and easy to put together. We made one minor alteration, we separated the spaces for easier stacking as we had lots of logs.”
Good Morning,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear that you found our log storage to be sturdy and easy to assemble. It is great to know that your log stores have met your expectations. Your feedback is greatly appreciated and motivates us to keep providing customer satisfaction for our products and services.
If you need any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Poor design- no roof overhang to prevent water cascading down walls. Numerous cracks and holes in walls not compatible with such a supposedly high quality product.”
Good Morning,
Thank you for taking the time to provide your feedback regarding the design of your product.
We are genuinely sorry to hear about the issues with the roof and the panels. It is disappointing to know that your experience did not reflect the experience we strive to provide for you. Your comments are vital to us, and we will ensure they are forwarded to our product development team for future consideration.
If there's anything we can do to assist you, or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review.
We are delighted to hear that your products arrived in good condition and that our delivery driver was able to assist you. Your positive feedback is greatly appreciated and inspires us to keep up the great work. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Robust metal shed which has been well designed and was exactly what I was looking for. I like the secure double throw mortice lock and the lifetime warranty. The guys from Elbec who built it for me did a first class job, despite driving a couple of hundred miles to do so. Very much appreciated.
Happy to recommend to all who may be looking for a storage solution such as this.”
Good Morning,
Thank you for taking the time to share your fantastic review with us.
We are delighted to hear that the robust metal shed met your expectations and that you appreciated the secure locking feature and lifetime warranty. It is great to know that the team delivered a first-class assembly service for you, even with the long journey involved. Your recommendation means a lot to us and motivates us to keep providing both products and services that meet your satisfaction.
If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you are satisfied with your purchase. Your kind words motivate us to continue providing excellent products and service. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good looking shed with well made panels. I only have 1 gripe and that is the instructions to put the door hinges are not clear enough as does not state clearly which way they go on, so I brought some decorative shed door hinges that where plain and simple to use.”
Good Morning,
Thank you for your valuable feedback regarding the shed and the assembly instructions.
We appreciate your compliments on the shed's appearance and the finish of the panels. We are also sorry to hear about the confusion with the door hinge instructions. Your suggestion about providing clearer directions is important to us, and we'll take that into consideration for future improvements. We're glad you found a solution with the decorative hinges!
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback about the garden arch.
We are truly sorry to hear about the issues you encountered with the bowed posts and the screws. It's disappointing to learn that the item did not meet your expectations, and we understand how frustrating that can be. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive experience with us.
We are pleased to hear that you are pretty happy with the whole process. Your satisfaction is important to us, and we strive to create a smooth experience for all our customers. If you have any further questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave us your great feedback.
We're so glad to hear that you had a great experience from ordering to delivery, and that you found the product easy to assemble on your own. Your satisfaction is our top priority, and it’s fantastic to know that you are very happy with your purchase. If you have any further questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
