“Cannot find fault with any part of the service, plenty of choice at a good price, friendly when speaking too
or emailing, didn't make us wait months on end, arrived on time assembled quickly, advised us on how to keep it in good condition and checked we were happy with the end result.”
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you found our service faultless and enjoyed the variety we offer. It’s great to know that our team made your experience smooth and timely. We always aim to provide helpful advice for maintaining your building, and it's wonderful to see that reflected in your feedback. If you ever need assistance or information, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave us with your wonderful review!
We’re delighted to hear that everything went perfectly with your delivery and assembly. It always brings us joy to know our customers are satisfied. If you require any information or assistance, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind review.
We’re so pleased to hear that you had a great experience with our customer service and that we were able to keep in touch throughout the process. Communication is key for us, and we always aim to provide support every step of the way. If you have any further questions or need assistance in the future, don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“quite good value a bit fiddly to erect, roof panels could be a bit thicker and a bit more care taken when it is beeing built in the factory, as some of the uprights are not square on the bottom or top supports which had to be done before erecting, roof runners could have been fitted in the factory ,a bit stronger hinges and hasp and staple would help,the felt nails supplied wont last long as to short but long enough for thickness of roof supplied but with modification of more roof supports that i have since fitted i can use longer nails.overall not a bad shed for the price”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We appreciate your comments regarding the assembly process. We always strive to offer good value, and it's helpful to hear your insights about the roof panels and the fit of the uprights. Your feedback will be taken on board and seriously to help us improve in meeting your satisfaction.
We're glad to hear that you are satisfied with the completion of your building. If you need any assistance or need any information, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Order arrived on the 17th Oct 2024. Found to have a panel missing. A replacement was despatch on the 23rd Oct 2024 and delivery would be within 3 working days. Panel arrived on the 28th Oct 2024. But that panel was damaged. Again had to contact Forest Garden team who were sorry for the order being damaged. The next Panel was despatched on the 30th Oct2024 and delivery would be within 3 working days again they sent a apologies for any inconvenience caused. Panel arrived on the 4thNov2024 this time the panel was wrapped in a firm plastic flim which stop any damaged. Will say the Forest Garden team did they best for me, but it took 18 days to get my full order, which mean,t that I had a delay on making up the shed by around 21 days after I had finish building the shed. Happy with the shed overall.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry for the delays and issues you faced with your order. It's great to hear that you are happy with the shed itself, but we understand that receiving a damaged panel and waiting for replacements can be frustrating. We appreciate your patience and understanding throughout this process. Your feedback is invaluable, and we will take your feedback on board, as we take all feedback seriously to help us improve and provide a service that meets your satisfaction.
If there's anything further we can assist you with, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your fantastic review.
We’re thrilled to hear that you found that the delivery was quick. It’s also wonderful to know that the assembly went smoothly and efficiently for you. Your satisfaction with the quality means a lot to us! If you have any questions or need further assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We're delighted to hear that you found our product to be excellent and at a great price. Your satisfaction is our top priority, and it’s wonderful to know we have met your satisfaction. If there's anything else you need or if you have more feedback to share, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“A sturdy shed which arrived on time as arranged. Some sections of the shed needed adjustment before they could be fitted together.Also the padlock did'nt arrive with the shed.”
Good Afternoon,
Thank you for taking the time to leave your review with us.
We’re pleased to hear that your shed arrived on time and that you found it sturdy. We are sorry for the disappointment caused by the parts received and the missing padlock. Your feedback is valuable, and we'll address these issues with our team to ensure a smoother experience in the future.
To help us assist you, please feel free to contact our Customer Care Team who can look into the missing padlock and parts for you.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback.
We appreciate your acknowledgement of our efficient service and delivery. We're sorry to hear there was a missing part, but it's great to know our team addressed it quickly and professionally. Your satisfaction is important to us, and if you need any further assistance or information, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your wonderful feedback.
We're thrilled to hear that you are very happy with the quality of your building. We appreciate your note about the minor adjustments, as we always aim for our products to meet your expectations. If you need any assistance with the building you have had delivered or have any other questions, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“For the cost of the shed I think it is not the best quality.
I feel that a lot of corners have been cut so you can optimize the profits. As a tradesman, the materials are not the best and I feel you could do better.
Hope this might help you improve the materials you use in the future.”
Good Morning,,
Thank you for taking the time to leave us with your review.
We are sorry for the disappointment caused by the Shed you have ordered, and we understand your concerns about the materials used which will be taken on board. Please be assured that we continuously strive to improve our products and your comments will certainly be taken into consideration.
If there’s anything specific you would like to discuss further, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave us with your feedback.
We’re sorry that there were missing parts from your order, and we are glad to know that the issue with the missing parts was resolved quickly and that you received the new parts. We strive to ensure our customers have a seamless experience, and your feedback helps us improve. If you need any further assistance, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your fantastic review.
We're so pleased to hear that you received superb service and that your order was delivered promptly. Meeting our customers' needs is our top priority, and it's great to know we hit the mark with your order. If there's anything else we can assist you with in the future, feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your wonderful feedback.
We’re delighted to hear that you are very pleased with both the product and the efficiency of our delivery service. It's always our aim to provide a smooth experience for our customers, and we're glad we could meet your expectations. If you need any further assistance or have questions in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Elbec, especially Customer Care, has been excellent. The Shire product ordered was both missing parts and contained damaged parts. Elbec Customer Care responded promptly to my emains and ensured the problems were sorted.”
Good Morning,
Thank you for taking the time to provide your thoughtful feedback.
We apologise for the disappointment caused by the Missing and Damaged parts, and we’re also pleased to know that our Customer Care Team was able to address the issues you encountered promptly. Your satisfaction is our top priority, and it’s wonderful to hear that we were able to assist you in resolving the missing and damaged parts. We appreciate your understanding and are here to help if you have any further questions or need support or information.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind feedback.
We're thrilled to hear that you had a great experience with us. Our team works hard to ensure our customers are satisfied, and it's rewarding to know that we met your expectations. If you have any questions or need assistance in the future, please don't hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Eventually my goods turned up , when Shirley got involved who was Exellent from the off , I would say it was unfortunate that the fixing were not in the original box and that Yodal the delivery company were worse than useless but we got it over the line thanks like I say to the person dealing with the problems ( who wasn’t being helped by Yodal ) customer care”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We're glad to hear that the Customer Care Team was able to assist you and ensure your experience improved. We're sorry to learn about the challenges you faced with the delivery and the missing fixings, but it's great to know that you managed to get everything resolved. Your feedback regarding the courier and the overall service is much appreciated, as we strive to continuously improve. If you need further assistance or have any questions, don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Super potting shed which has been much admired on the allotment. Good quality timber. Very smooth and easy to paint. Sturdy and very functional. I am delighted with it and the service from Elbec.”
Good Afternoon,
Thank you so much for taking the time to leave your fantastic review.
We are delighted to hear that you're enjoying your new potting shed and that it's being admired at the allotment. It’s great to know you found the timber quality to your liking and that the painting process was smooth and easy. Your satisfaction is very important to us, and we're thrilled that our service met your expectations. If you have any questions or need assistance, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are genuinely sorry to hear about your disappointing experience with the delivery and quality of your items. These are not the standards we strive to maintain and to help assist you, please do not hesitate to contact our Customer Care Team. We value your input and will use it to improve our services moving forward.
Kind Regards,
elbec Garden Buildings.
“Bought a Palram polycarbonate greenhouse. Delivery in 7/10 days here within 5 days. Extremely speedy delivery. Kept well informed via email for every step of the purchase. Overall very happy.”
Good Afternoon,
Thank you for taking the time to leave your wonderful review with us.
We’re pleased to hear about your speedy delivery experience and that you appreciated our communication throughout your purchase. Your satisfaction is our priority, and it's fantastic to know you're very happy with your new greenhouse. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
