“I bought the Mercia bike shed. This is a very low-quality product - poor wood knocked together any-old-how, presumably by low-paid and untrained work-people with no sense of shame about sending out sections with nails knocked in at the wrong angle, sticking out behind or splitting the wood. Some of the wood was also very inadequately finished with splinters that had not been properly planed and a dipped weatherproofing that had raw patches.”
Good Morning,
Thank you for sharing your concerns regarding the item you have received.
We sincerely apologise for the issues you have encountered with the wood finishing and assembly. It is certainly not our intention to deliver products that do not meet our customers' expectations. We can note that you have been in contact with our Customer Care Team in response to the concerns you had raised, who has assisted you in sending replacement parts.
If you do require any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“My son and I have managed to construct the double log store. However, we experienced some problems with the assembly which I think you need to be aware of....
Firstly, the three floor/shelf fascia panels were 20mm too long, so I had to saw them to fit. They were 900mm instead of the specified 880mm. There was an extra 810mm long shelf support, although that wasn't a problem.
The main problem was that the roof panels didn't fit across the two rear side upright posts without leaving an 8mm gap between the panels. All three uprights and the two back panels were screwed tightly together, so either one or both of the back panels were too wide, or probably it's more likely that the roof panel support frame(s) were not far enough apart to fit properly over the posts, leaving the 8mm gap. I managed to solve this problem by chiselling an 8mm notch out of the rear corner of one of the roof frames.
These faults might be a one off and I was just unlucky? However, some people might not have the tools or the know how to solve the problems, so you would end up having to deal with the cost and hassle of the returns. I think it would be worth checking some of your other packs to make sure that they are accurate. And perhaps you should claim some compensation from Rowlinson for supplying the faulty pack.”
Good Morning,
Thank you for sharing your experiences with the assembly of your product.
We sincerely apologise for the issues you encountered regarding the panel lengths and the roof fit. While we're glad you were able to find a solution, we understand that not everyone may have the tools or knowledge to do so. We appreciate your suggestion and will certainly look into the quality checks on our products to ensure a smoother assembly process for all customers.
If you require any assistance, or have any questions, please do not hesitate to contact us at customercare@elbec.co.uk
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your thoughtful review.
We appreciate your feedback regarding the shed. Our aim is to provide products that meet our customers' needs, and we are glad to hear that you find it decent. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you found our delivery schedule excellent. Ensuring timely delivery is very important to us, and we’re glad it met your expectations. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your fantastic feedback.
We are thrilled to hear that you had a great experience with our communication, delivery, and product. Your satisfaction is what we aim for, and it is wonderful to know we met your expectations. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for bringing your concerns to our attention.
We sincerely apologise for the lack of communication regarding your order. It's important to us that our customers feel informed and supported throughout their experience. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave us with your positive review.
We are thrilled to hear that you are happy with the quality of our product and that it arrived on time and in great condition. Your satisfaction is very important to us, and your feedback is greatly appreciated. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Instruction for build poor and wood poor quality not always cut to size correctly. This product need commitment to construct and my husbands an engineer !”
Good Morning,
Thank you for taking the time to provide your feedback.
We are sorry to hear that you found the assembly instructions unclear and the finish of the wood frustrating. We appreciate your husband's engineering background and understand how important precision is in any construction project. Your comments are invaluable in helping us improve our products and instructions. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for bringing your concerns to our attention.
We are sorry to hear that you received your order without the fittings for the single bin. We understand how important it is to have all the necessary components for assembly, and we apologise for any inconvenience this has caused. Your feedback is invaluable to us as we strive to improve our service and ensure customer satisfaction.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving your great feedback with us.
We are thrilled to hear that you found the arbour solid and attractive, and that the assembly was easy for you. It is delightful to know you feel you received good value for your money and that delivery met your expectations. Your recommendation means a lot to us! If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Received Elite Streamline Greenhouse within the expected delivery timeframe. Everything needed provided no missing parts. Delivery driver very helpful, putting all items safely where I needed them, and showed me which box was which and where to find assembly instructions. Driver placed the glass on wood to ensure no breakages. Construction was straight forward for the main structure, although twin door assembly took a little longer as pre-drilled holes fractionaly mis-aligned which affected smooth door operation, but easily adjusted with a file to elongate the holes by 2mm. Glass fitting easy with combination of Spring clips and Bar Capping for super solid structure. overall very happy and loking forward to next years growing season.”
Good Morning,
Thank you for your fantastic review and detailed feedback on your experience with the Elite Streamline Greenhouse.
We are thrilled to hear that your delivery was timely, and our driver was able to assist you in setting everything up safely. It’s also great to know that the assembly process was straightforward for you, with just a minor adjustment needed on the twin door assembly. Your insights on the fitting process are much appreciated! If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to provide your positive comments.
We are thrilled to hear that you found our shed to be affordable, and that it was delivered on time and as described. Your satisfaction is our top priority, and your feedback is greatly appreciated. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your fantastic review and for recommending us.
We are thrilled to hear you had a great experience with our product and service. Your satisfaction is incredibly important to us, and we always aim to resolve any issues promptly. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts with us.
We are truly sorry to hear that you found the product to be unsatisfactory. Your feedback is important to us, and we take all customer concerns seriously as we aim to improve our offerings continuously. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback with us.
We are glad to hear that the shipping confirmation process was followed by a timely delivery and that our driver brought some cheer along the way. Your satisfaction is important to us, and we truly appreciate your support. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave us with your feedback.
We are delighted to hear that the delivery went smoothly and that our driver was able to assist you by taking it around the back. Your satisfaction is our priority, and we appreciate your feedback. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your wonderful review and feedback on our service.
We are delighted to hear that your order arrived quickly. We strive to ensure a fast and efficient delivery process for all our customers. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Looks really attractive and very sturdy. Excellent canopy.
Easy to erect with instructions which were very clear,
Best instructions I've ever seen. Words and pictures.”
Good Morning,
Thank you so much for sharing your glowing review.
We are delighted to hear that you find the canopy attractive and sturdy, and that our instructions made the assembly a breeze. Your kind words about our clear instructions truly mean a lot to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your wonderful review and for your kind recommendation.
We are delighted to hear that you found our products and our customer service have met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for sharing your lovely comments.
We are delighted to hear that you absolutely love your raised planter and found it to be a great value. Your satisfaction means the world to us, and we hope it brings you joy for years to come. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
