Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that the trellis is robust, looks great against your brick wall, and that you’re pleased with the quality and value. If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear the garden building is easy to put up and does exactly what you need. If you have any questions or need further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear the greenhouse is a super little addition to your garden and that it was easy to put together, even if the tiny screws required a bit of fiddling.
If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear you had very good service and would highly recommend us. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about the concerns with the timber and the gaps between the boards. If you haven’t already, please contact our Customer Care Team with your order details so we can review and advise on the best resolution.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings
“Just don't buy it. Within two weeks of it going up the roof and window leaked and one of the windows from the shed to the greenhouse popped open, even though it is, theoretically fixed. It's shoddy. The customer service, which is MGP not Elbec, is rude and unhelpful. Even before installation it's a real battle to persuade them it should go in your garden. To be honest, I wish I hadn't bothered.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are sorry to hear about the ongoing issues with your installation and the performance of the product, as well as the difficulties you’ve had with customer service.
Please could you contact our Customer Care Team with your order number, photos, and a summary of the problems you’ve encountered? We’ll review your case promptly and work to arrange a suitable resolution.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings
Liebe Grüße,
Team elbec garden buildings
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear that your chosen garden feature has met your expectations upon assembly. If you need any assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are thrilled to hear you found the product superb and that your chosen garden feature has met your expectations. If you need any assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your kind review.
We are delighted to hear that the product fits really well and that you are satisfied with it. We aim to provide customer satisfaction, and we are pleased that our aim has been met with your order. If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your wonderful review.
We are pleased to hear the greenhouse arrived as planned, was easy to install, and that the bundle with automatic window, louvres, and shelving met your needs. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear that the item was easily assembled and that you’re satisfied with its performance. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Pieces of wood that needed to be planed to fit. Not enough black screws provided. And it was fiddly to construct. Not sure it’s the best quality but you get what you pay for I suppose”
Good Afternoon,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the concerns that you have experienced with your order. If you require any assistance, please do not hesitate to contact our Customer Care Team.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings.
“The website was very easy to navigate and informative. I was able to arrange a delivery that was suitable for me to be in for. A very friendly and competent chat from their customer service team reassured me that I had made my decision with the right company.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are pleased to hear that the website was easy to navigate and informative, and that you were able to arrange a delivery suitable for you. It’s great to know our customer service team came across as friendly and competent, and reassured you that you had chosen the right company. We aim to provide customer satisfaction, and it is wonderful to know that it has been met with your order.,
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“From looking online and ordering the shed, the hole experience was excellent. I wax kept informed of how the order was progressing and on the day of the delivery I was able to track my order all the way. A wonderful and trouble free transaction.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are delighted to hear that the order process and delivery tracking were all smooth and trouble-free for you. We aim to provide customer satisfaction, and we are pleased that it has been met with your order.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Exactly as described. Looks good in the corner of my garden. Built in 2hrs 40mins by the two men who delivered it. They did an excellent job, no mess left behind. I am very pleased with all aspects of my purchase.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We’re delighted to hear that your chosen Garden Feature is exactly as described, fits nicely in your garden, and that the delivery team did a satisfactory job for you.
If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind comments.
We’re delighted to hear that your budget shed arrived with all parts present and correct, and that our customer service team communicated well. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“We have just erected our new greenhouse and are extremely pleased as to how it looks and it’s rigidity on the timber sleeper base. We are novices in building a greenhouse but found the instructions easy to follow. The only advice we would offer would be to check the immediate pages for every step as sometimes there is important information that can assist you in completing each task correctly. We are now looking forward to planting our seeds etc and hopefully we will have a great summer harvest of flowers for the garden pots and vegetables for our dinner table.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We’re delighted to hear your greenhouse looks great and that the timber sleeper base feels sturdy. It’s wonderful that you found the instructions easy to follow overall, and we’ll take on board your tip to check the immediate pages for important information.
If you need any further assistance as you start planting, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Not very good the upright posts are too small as are the roof bearing trusses, the door only just fits and the window Perspex is so thin I will have to replace it with something stronger. I will not be buying another shed from ELBEC again.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with your shed. The concerns you’ve described suggest some components may not have met our expected standards.
If you haven’t already, please contact our Customer Care Team with your order details so we can review and advise on the best resolution.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are pleased to hear that you found our service helpful and that the delivery was on time. If you need any further assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Absolutely fantastic service! Website really informative as to how your item is going to be delivered. I had a txt message the day before and the day of. I could also track the driver so knew exactly when it was going to arrive. Driver was absolutely fantastic couldn’t of been more helpful! A brilliant service from start to finish 😊”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are thrilled to hear that you found our service fantastic, the website informative, and that you appreciated the tracking and the driver’s help. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
