Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that the instructions were poor and that the knots on the shed fell out during assembly.
If you require any assistance or have questions, please don’t hesitate to contact our Customer Care Team so we can help resolve this.
Kind Regards,
elbec Garden Buildings
“The instructions were easy to follow, but it did take a day for 3 of us to build it. It was difficult to get the hinges in correctly so that the door and windows shut correctly and stay shut. The window catches are not very good quality. Having said all of that our granddaughter loves it and it looks very pretty.”
Good Afternoon,
Thank you for sharing your experience. We are glad your granddaughter loves the playhouse, which looks lovely.
We are sorry to hear about the hinge and window issues and the window catches. We’ll note this feedback and are here to help. If you’d like, we can guide you through adjustments.
Please don’t hesitate to contact our Customer Care Team with your order details if you need further assistance.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the issues and the poor delivery and customer service you’ve experienced. This is not the level of service we aim to provide.
Please contact our Customer Care Team with your order number so we can review your case in full to assist you in moving this forward.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you are satisfied with how the building looks. If you need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear the delivery was on time and you are satisfied with the product. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Was put together by my brother-in-law and a couple of his friends, thank goodness! It took a little longer than half a day, more like two whole days but the end product is really great!!”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear the end product is really great, and that it’s been worth the extra time. If you need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a 10 x 8 pent shed with no windows and received one with 2 pairs of windows which will end up against the side wall of the house as it is effectively being used as a lean to shed 🙄.Other than that the shed looks ok.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear the shed delivered didn’t match what you ordered, and that the window setup could cause issues with its placement.
We will pass your feedback on to our product team to review the window configuration and ensure accuracy for future orders. If you’d like, please contact our Customer Care Team with your order number and photos of the shed as received so we can assist with a resolution.
Kind Regards,
elbec Garden Buildings.
“The roof is poor with no central support and also the front overhang has little support and there is nowhere for teh front panel to be sevcured apart from the ends. The instructions whils good do not include all the tools required to build the building. It only lists 2 drill sizes when there at at least four required.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about the roof and overhang issues, and the incomplete tool list in the instructions. We will pass your comments on to our product team for review and improvements.
If you can, please contact our Customer Care Team with your order number and any photos of the roof/overhang and the instruction sheet. We’ll do our best to assist.
Kind Regards,
elbec Garden Buildings.
“My greenhouse is beautiful but it arrived with a warped door which does not close properly and is putting a massive strain on the door fittings.i contacted you for help and you passed me over to the suppliers who in my opinion are clowns who are fobbing me off.very unhappy customer.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the warped door and the issues you’ve experienced with the supplier. This is not the level of service we aim to provide, and we understand your frustration.
Please contact our Customer Care Team with your order number so we can review your case and assist you in moving this forward.
Kind regards,
elbec Garden Buildings.
“We bought a hybrid greenhouse and although it took time to put together, it is impressive. Makes a bit of rattly noise if it's windy. When we had a damaged part a new one was sent out instantly. I have had more success germinating seedlings than ever before and I can do a bit of painting in the greenhouse too. Very happy overall.”
Good Afternoon,
Thank you for sharing your experience with the hybrid greenhouse.
We’re delighted to hear you’re pleased with its performance and the germination results. We note the wind-related rattling and will pass your comment to our team. It’s great that a replacement part was sent promptly.
If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The quality of the summer house is very good, the building instructions could be clearer and cutting a section of the roof leaves the roof a bit weak. I was a pain of glass was missing but a quick phone call sorted it although its not here yet should be tomorrow. Over all very happy with the product.”
Good Afternoon,
Thank you for taking the time to leave your review.
We’re glad you’re happy with the overall quality of the summer house. We apologise for the unclear instructions and the slight weakness in the cut roof section. It’s good to hear a replacement pane was arranged quickly via phone.
Please contact our Customer Care Team with your order details to help us assist you with your missing part.
Kind regards,
elbec Garden Buildings
“Poor design at upper levels - roof has no overhang at front and back, apex parts do not fit flush with tops of walls so lots of gaps to fill to keep it watertight, door does not fit square at top as the door is not supplied with all four corners being right angled and one long edge is not straight all the way up. The base fitted well though with the walls, no gaps. Flimsy hinges, not long enough, won’t weather well. Roof felt was in roll and squashed flat, so when unrolled it was cracked across every 10-12 centimetres and thus had to be replaced - Elbec acted quickly to contact Shire Buildings in North Cambridgeshire to send another piece of roof felt, which did arrive intact by courier. The shed looks good on the sales photos but is not of the good quality anyone would expect from the price. I was therefore disappointed. It was also disappointing that from reading the sales literature Elbec appeared to make the sheds they sell, but in the case of this tool shed it was not made by them at all. So whilst the marketing information leaves you thinking you are buying a good quality Elbec produced shed, at least in relation to this tool shed, there is a quality control issue and they used an unrelated supplier elsewhere.
After a lot of filling of gaps, changing door hinges and door furniture to weatherproof by buying better quality, and asking for new roof felt, buying new pieces of OSB board for roof and cutting to ensure overhang all round, I now have a shed which is functional and weatherproof and should last quite a few years!”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the design and quality issues, gaps, and roof felt problems, and that parts required replacement. This is not the level of service we aim to provide.
Please contact our Customer Care Team with your order number so we can review your case to help assist you in moving this forward.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the missing panels and damaged roof parts, and that you’ve been waiting two weeks for replacements. This is not the level of service we aim to provide, and we understand your frustration.
Please contact our Customer Care Team with your order number so we can review your case and arrange the replacement parts as a priority.
Kind regards,
elbec Garden Buildings
“Excellent building delivery was good
Very impressed only problem was I was
given 5 M instead of 6 M of felt for roof
Luckily I has some spare although it was a different colour i”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad you are impressed with the building and delivery. We are sorry to hear about the discrepancy with the roof felt, and if you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Looks good .however having worked in construction for over 40 yrs putting stuff together ain't an issue for me. and I know my way around a mastic gun .but it still leaks like sieve .and the opening light swells every time it rains .so it won't open till the sun's dried it out .no point easing the window as it would pour in .sadly not too impressed really.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear about the issues you have encountered with the glazing and the opening light swelling when wet. We would recommend applying a wooden preservative to the timber to help minimise the swelling and shrinking of timber during the changes in the weather and seasons.
If you do require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your positive review.
We are glad to hear you found the delivery quick and the product excellent. We aim to ensure customer satisfaction, and we are pleased that your order has met that goal.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Quality service from Elbec, arrived quickly & on time. Easy to erect the Salisbury Arbour, despite being an 80 yr old DIY'er, completed on my own in less than two hours! Looks good, but probably requires painting/staining to improve visual appearance as timber, although well treated, has many knots/imperfections. Maybe requires a sixth seating slat to reduce gaps between seat slats? Overall, a good product for the garden.”
Good Morning,
Thank you for taking the time to leave your kind review.
We are pleased to hear the Arbour went together quickly and that you are satisfied with the service and your chosen garden feature. We have noted your feedback, and this will be shared with the team, as all comments and feedback are taken on board.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Avoid this firm, the Quality is terrible, and the complaints department I think is run by robots,
As they don’t, Actually address the problem. Several parts were missing and the instructions to put it together, are unbelievable. Will never use or recommend this firm.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the quality issues, missing parts, and the unbelievable instructions you experienced. This is not the level of service we aim to provide, and we understand your frustration.
Please contact our Customer Care Team with your order number so we can review your case. If you require any further assistance, please don’t hesitate to contact us.
Kind regards,
elbec Garden Buildings
Warm regards,
Team elbec garden buildings
Good Afternoon,
Thank you for taking the time to leave your positive review.
We are glad you are satisfied with the product, and we appreciate your feedback about the delivery time. If you require any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that the ordering process was straightforward, you were kept informed, and the replacement glass was delivered promptly. If there’s anything else we can assist with, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
