“No labling or numbers on parts for shed so no way to identify certain rails etc on instructions.
Poor or no weather proofing on gaps betwees roof and sides, normally there would be some foam strips to prevent rain and wind getting in.”
Good Morning,
Thank you for your feedback regarding the assembly of your shed.
We apologise for the inconvenience caused by the lack of labelling and the concerns about weatherproofing. Your comments are important to us, and we will take them into consideration as we work to improve our instructions and product design. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your feedback with us.
We genuinely regret that the door did not meet your expectations and understand how disappointing that can be. The door is a natural material and can react differently under various weather conditions, and we apologise that this is not satisfactory to you. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback regarding your delivery experience.
We sincerely apologise for the late hour of your delivery and appreciate your understanding. Your feedback helps us to improve our service. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review.
We are pleased to hear that the arch was just what you were looking for and that you found it both easy to assemble and sturdy. Your feedback truly means the world to us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review.
We are glad to hear that the delivery was organized and that our driver was able to assist you. It is great to know that you found the assembly manageable, and we appreciate your insight about having two people for the setup. Your feedback is invaluable to us, so we truly appreciate it. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts on your recent purchase.
We are glad to hear that you find your chosen item has met your expectations. Your feedback encourages us to continue providing quality products at competitive prices. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your wonderful review.
We are delighted to hear that you’re pleased with your garden building. Your feedback is incredibly valuable to us, and we appreciate your support. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving us with your fantastic review.
We are thrilled to hear that you found the shed to meet your expectations and appreciated the detailed instructions provided for assembly. Your support means a lot to us, and if you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We found it to be of good quality and easy to erect. We liked the fact that it had a solid wooden base and came with plenty of fittings and felt . We are pleased with this shed and would recommend.”
Good Morning,
Thank you for sharing your wonderful review with us.
We are pleased to hear that you found the shed meets your expectations and that the assembly process was easy for you. It’s great to know you appreciated the solid wooden base and the ample fittings included. Your recommendation means a lot to us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Aboustly awful, came damaged, quailty worst ever. Literally could cry. Rang company and all they offered was £30 on an £880 shed. please stay away from this company. currently doing a paypal case.”
Good Morning,
Thank you for taking the time to share your experience with us.
We understand the disappointment caused by the damaged parts, and we would have been able to replace the parts had we been provided the opportunity to do so. However, we understand that the item did not meet your expectations, and we are sorry. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Aboustly awful, came damaged, quailty worst ever. Literally could cry. Rang company and all they offered was £30 on an £880 shed. please stay away from this company. currently doing a paypal case.”
Good Morning,
Thank you for taking the time to share your experience with us.
We understand the disappointment caused by the damaged parts, and we would have been able to replace the parts had we been provided the opportunity to do so. However, we understand that the item did not meet your expectations, and we are sorry. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your experience and feedback with us..
We are pleased to hear that the product itself was good and that nothing was missing despite the packaging issues. We also offer our apologies for the damage to the packaging. Your feedback is valuable, and we will ensure to address this with our courier service to improve future deliveries. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Purchased a garage which, turns out Elbec we're selling on behalf of Mercia garden buildings.
Took over 2 weeks of delivery being cancelled on the morning of delivery on a few different days (when leave had been put in from work) for eventually the totally wrong item to arrive.
Carrier was blamed... how when it was the wrong item I have no idea??
Told they could re order the correct item but could not say when it would be delivered???
I would not buy from either company after this!
Refund was paid after the wrong item was collected.”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the inconvenience caused by the delivery issues and the mix-up with the item you received. We understand how disappointing this situation must have been for you, especially after making arrangements for delivery. Your feedback is crucial in helping us address these challenges, and we will use your insights to improve our service. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding your recent experience.
We are sincerely sorry to hear that your item has not arrived. We understand how frustrating this must be, and we want to assure you that we take such matters very seriously. Your comments are valuable to us, and we are committed to resolving this situation. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your kind review with us.
We are thrilled to hear that you experienced great service and communication, as well as being pleased with the quality and value of our product. Your satisfaction is our top priority, and we truly appreciate your feedback. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding the shed.
We are genuinely sorry to hear about the quality issues you encountered, particularly with the warped timber. Your experience is important to us, and we appreciate you bringing this to our attention. We are committed to improving our products and will certainly use your comments to address these concerns. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The building itself (Woodstore with shed) was great- once all the pieces were delivered. Took 3 attempts to get all the panels, felt etc delivered before it could be assembled. So great product, just a shame about the lack of care and attention from the logistics/customer service team.”
Good Morning,
Thank you for your review and for highlighting the quality of the Woodstore with a shed.
We sincerely apologise for the delivery issues you encountered. It is certainly not the experience we strive to provide, and your feedback will help us address these concerns with our logistics and customer service teams. Your patience is greatly appreciated, and we hope you enjoy your new building. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your positive experience with us.
We are delighted that your goods arrived ahead of schedule and that you received great service. Your satisfaction is important to us, and we appreciate your kind words. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Great value shed. I put it together on my own and it was a 12x6 …. Yes it took a good few hours but the fact that it all sat right and I was able to pilot drill and screw together is testament to the quality.
It’s a cracking shed and looks great in the garden too.”
Good Morning,
Thank you for sharing your fantastic review with us.
We are delighted to hear that you found great value in your new shed and that the assembly process went smoothly for you. It is wonderful to know that the product has met your expectations and that the shed looks great in your garden. Your feedback is truly appreciated. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback regarding your recent experience.
We understand that it can be frustrating when a product doesn't fit as anticipated.. Your input is invaluable in helping us enhance our services, and we will certainly take your comments into consideration as we continue to improve. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
