“Quite possibly some of the most dreadful service I have ever received. After multiple phone calls and emails the projected delivery was delayed 5 times. After 5 weeks, I gave up waiting and went elsewhere.”
Good Morning,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to experience repeated changes to the expected delivery timeframe, particularly after waiting several weeks.
We appreciate the frustration caused when delivery dates need to be revised, and we regret that on this occasion we were unable to fulfil your order within the timescale you required.
Your comments have been noted and will be shared with the relevant teams as we continue to review and improve our service.
Kind regards,
elbec Garden Buildings
“Very impressed with the quality of the Corner Arbour. Everything needed to erect it was provided. It came on time would certainly recommend it to others.”
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you are impressed with the quality of your Corner Arbour and that everything required for assembly was provided. It is also great to know that your delivery arrived on time and that you would recommend the product to others.
We really appreciate your kind feedback and hope you enjoy your new arbour for many years to come.
If you require any assistance or have any questions, our Customer Care Team remain available to contact at your convenience.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your feedback.
We are sorry that you received a review request before your order had arrived. We understand that it can be frustrating to be asked for feedback before you have had the opportunity to receive and experience the product.
Review invitations are sent as part of our automated process, and on occasion, they may be received before delivery has taken place. We appreciate your patience and hope you are pleased with your order once it arrives.
If you do require any assistance or have any questions regarding your delivery, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with both the product and the service you received.
We really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Difficult to assemble. All the batons were to short and not noticeable until the shed was erected.
I’d employed a fitter so meant more cost paying him extra time to buy and fit the right parts
No help from elbec”
Good Morning,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you experienced difficulties during assembly and that additional time and costs were incurred due to the issues you encountered with the batons. We understand how frustrating this must have been, particularly when a fitter had already been arranged.
We would always encourage customers to contact our Customer Care Team if any issues arise, as we will always aim to investigate and provide assistance where possible. We regret that you feel the support provided did not meet your expectations.
Your feedback regarding the components and assembly process has been noted and will be shared with the relevant teams for review.
Kind regards,
elbec Garden Buildings
“They were pleasant on the phone but couldn't say when the items were going to be delivered and said the supplier would contact me to let me know. They didn't and just turned up, which wasn't a problem, just a surprise.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that you found our team pleasant and helpful when you contacted us. However, we are sorry that you did not receive advance notification from the supplier regarding your delivery, as expected.
We appreciate your feedback and will share your comments with the relevant teams, as clear communication throughout the delivery process is important to us.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that your delivery and installation went smoothly and that you are very happy with your purchase.
We also appreciate your feedback regarding the automatic roof vent opener. Your comments will be shared with the manufacturer as they are always helpful in identifying opportunities to improve the installation experience.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Thank you again for taking the time to share your experience.
Kind regards,
elbec Garden Buildings
“Disappointing experience. Delivery date was met and time slot given however one of the pallets was damaged in one corner which may have accounted for the damaged pieces. Customer service via the app was easy and responsive.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that your experience was disappointing, although we are pleased that your delivery arrived on the scheduled date and within the advised time slot. We also appreciate your positive comments about our Customer Care Team and are glad to hear that you found the support provided through the app to be responsive and helpful.
We regret that part of the pallet arrived damaged and that this may have affected some of the components. Your feedback has been noted and will be shared with the relevant teams for review.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Very pleased with the arbour, although my daughter & partner ( even with degrees!)
Took 5 hours assemble it. They had problems with the instruction sheet & suggested it might be a good idea to pack, all the 200 or so various sized screws in separate see through plastic bags.”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are very pleased with your arbour, although we do appreciate your comments regarding the time taken to assemble it and the challenges faced with the instruction sheet.
Your helpful suggestion regarding the packaging of fixings into clearly separated, labelled bags is very useful feedback and will be shared with the relevant team for consideration as part of ongoing product improvements.
We really appreciate you taking the time to share your experience.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are unhappy with the product and that you have experienced difficulties during installation. We also regret that you believe there was damage on arrival and that the door fit has not met expectations.
We would always encourage customers to contact us directly so we can investigate any concerns and provide support where needed. In this instance, the manufacturer has confirmed that the issue is related to installation rather than a product fault, however we are still happy to offer guidance if required.
If you would like us to assist further, please contact our Customer Care Team with your order details so we can help resolve any outstanding concerns.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are pleased to hear that your order was delivered on time and as scheduled. We hope you enjoy your shed once it has been constructed.
We really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you have ordered from us before and once again received excellent service. It is always great to know our customers continue to have positive experiences with us.
We really appreciate your feedback and your continued custom.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you found the service informative and that your experience was straightforward and trouble free.
We really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you were pleased with the service you received from ordering through to delivery. Your feedback is greatly appreciated and will be shared with the team.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Delivery driver didn't take notice of my instructions which I had written when asked for them, luckily I saw him pull up and asked him to take Delivery to my said place but he had already got it out of van..so struggled to carry it to where I had stated.
Lots of the wood cracks when assembly is taking place. The hinges dont fit easily to the bench box seat..other than that...fine”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that your delivery did not fully meet your expectations. While delivery is made to the front of the property, our drivers will assist beyond this where possible at their discretion. We appreciate your comments regarding your delivery instructions and understand the inconvenience this caused.
We are also sorry to hear that you experienced some difficulties during assembly, particularly with timber splitting and fitting the hinges. Your feedback is valuable and will be shared with the manufacturer for review.
We appreciate you taking the time to share your experience and hope you enjoy your bench box now that it has been assembled.
Kind regards,
elbec Garden Buildings
“Wood looks lovely. Havent installed it yet as having garden patio built before installation. Delivery was handled with care and components explained to me. Ordering was straigbt forward and fast delivery.”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with the quality of the timber and that you found the ordering process straightforward. It is also great to know that your delivery was handled with care and that the components were clearly explained on arrival.
We hope your patio project goes well and that you enjoy your new garden building once it has been installed.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are satisfied with your purchase, as we aim to provide customer satisfaction and we are pleased that is has been met with your order.
Your feedback is greatly appreciated and will be shared with the team.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are very pleased with your summerhouse and that you have also been happy with your previous shed purchase. It is wonderful to know that you continue to be satisfied with both products.
Your feedback is greatly appreciated and will be shared with the team.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Awful. Ordered garden panels and the quality was poor and 1 broken. Chased constantly to return these for a refund. Waited several weeks for a collection date. These were collected Thursday 25 june and I’m still waiting for my refund. I’ve chased but no reply will be putting my experience on Trust pilot”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that you were disappointed with the quality of your garden panels and the inconvenience caused while arranging their return. We appreciate how frustrating it can be when issues like this arise and when a resolution takes time to complete.
We can confirm that the returned items were collected on 25th June, the return was confirmed on 26th June, and your refund was processed on 29th June. You should also have received confirmation of this by email on the 29th June. If you have not yet seen the funds reflected in your account, this may depend on your payment provider’s processing times.
Your comments have been noted and will be shared with the relevant teams.
Kind regards,
elbec Garden Buildings
“Wasn’t impressed with this company at all. Was 3 weeks late in being delivered because of a bank holiday. Let me choose a day when ordering I took day off work for delivery. I was compensated £20 as a good will gesture 😂”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are disappointed with the delivery experience and that the timing did not meet your expectations. We appreciate how inconvenient it can be when delivery arrangements change, particularly when time has been set aside.
We do, however, aim to be as clear as possible regarding lead times and delivery scheduling, which can occasionally be affected by external factors. We also offered a goodwill gesture in recognition of the inconvenience caused, which was accepted at the time.
Your comments have been noted and will be shared with the relevant teams as part of our ongoing review of service levels.
Kind regards,
elbec Garden Buildings
