“Wasn’t impressed with this company at all. Was 3 weeks late in being delivered because of a bank holiday. Let me choose a day when ordering I took day off work for delivery. I was compensated £20 as a good will gesture 😂”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are disappointed with the delivery experience and that the timing did not meet your expectations. We appreciate how inconvenient it can be when delivery arrangements change, particularly when time has been set aside.
We do, however, aim to be as clear as possible regarding lead times and delivery scheduling, which can occasionally be affected by external factors. We also offered a goodwill gesture in recognition of the inconvenience caused, which was accepted at the time.
Your comments have been noted and will be shared with the relevant teams as part of our ongoing review of service levels.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you were pleased with our service from start to finish and really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“We ordered our corner summerhouse on the website, which was very easy to use. Delivery date and time were sent to us and the delivery went like clockwork. Every piece of the summerhouse and screws etc was electronically counted so no mistakes could be made. Can't wait to put the summerhouse in place!”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you found our website easy to use and that the delivery process went smoothly and as expected. It is also great to know that the careful checking of all components provided you with confidence in your order.
We really appreciate your feedback and look forward to you enjoying your new summerhouse once it is in place.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that you are disappointed with the quality of the shed, but we are pleased that you were happy with the delivery service.
Your feedback has been noted and will be shared with the relevant teams. If you would like us to look into your concerns further, please contact our Customer Care Team with your order details.
Kind regards,
elbec Garden Buildings
“Delivered in time by helpful drivers, looks pretty solid and welll packed. Currently in the process of painting the wood with a brush - after experianing this, I recommend getting a spray gun to do it.”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that your order was delivered on time and that the delivery team were helpful. It is also great to know that the product appears well packaged and solid.
We appreciate your helpful feedback regarding the painting process and your recommendation about using a spray gun. This is very useful insight and will be shared with the relevant team.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“It looks great. Instructions could be improved- mention checking to make sure you have round the right way for table- also some pre drilling would be good. Other than that it’s perfect😊”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with your purchase and that you feel it looks great once assembled. We also appreciate your helpful feedback regarding the instructions and pre-drilling, particularly your comments around clearer orientation guidance for the table and ease of assembly.
Your comments are very useful and will be shared with the manufacturer for review as part of ongoing product improvement.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are very satisfied with both our service and delivery, and that you are pleased with the quality of your product. It is also great to know that it was worth the wait.
Your feedback is greatly appreciated and will be shared with the team.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you were pleased with our service and really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“7x7 summer house delivered on time drive was really helpful, construction of the summer house was ok did find the windows and doors didn't fit right so lots of adjustment was needed but overall a good price and a nice shed,”
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that your summer house was delivered on time and that you found the delivery driver helpful. However, we are sorry to learn that you experienced issues with the fit of the windows and doors and that adjustments were required during construction.
We appreciate your comments regarding assembly and fit, and these will be shared with the relevant teams for review. It is good to know that overall you feel the product represents good value and meets your needs once completed.
Kind regards,
elbec Garden Buildings
“Overpriced for poor quality materials and manufacturing
Waited over 4 weeks for product
Most likely damaged when arrived which I had to rectify substandard materials very cheap poor quality oval very disappointed for the money pay for products would not recommend”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear that you are disappointed with the quality of your purchase and that you experienced a longer-than-expected wait for delivery. We also regret that you believe there may have been damage upon arrival and that this affected your overall experience.
We take concerns regarding product condition and manufacturing quality seriously, and we would always encourage customers to contact us directly as soon as issues are identified so we can investigate and assist appropriately. If you would like us to review your order in more detail, please contact our Customer Care Team with your order information.
We appreciate your comments and are sorry that your experience did not meet expectations.
Kind regards,
elbec Garden Buildings
“We haven’t actually taken delivery of the product yet, so I can only rate the service at this point.
I emailed Elbec to enquire about a potential delivery date and they responded very quickly.
They explained the lead time, giving me an idea of when we might expect delivery. A few days later I got confirmation of the actual delivery date.
No complaints with service and looking forward to receiving the product”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you have been pleased with our communication and that our team was able to provide clear and prompt updates regarding your delivery date. It is also great to know that the lead time explanation and subsequent confirmation helped keep you informed throughout the process.
We really appreciate your positive feedback and look forward to you receiving your order.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Although the delivery was received 2 weeks later than previously confirmed, the delivery Driver Roy was exceptional and efficient, apologetic for the late delivery.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that your delivery arrived two weeks later than initially confirmed, and we appreciate how frustrating delays can be. However, we are pleased to hear that Roy provided an exceptional and efficient service and was apologetic on delivery.
Your kind comments regarding the driver will be shared with the team, and your feedback regarding the delay has also been noted.
Kind regards,
elbec Garden Buildings
“HI
I recently purchased from you a 8x 12 garden shed.
It arrived on time and undamaged.
When we had it half erected, we became very concerned about the structure - the timbers were very thin and the panels appeared to be of fencing panel standard. When the structure was complete ( constructed by a professional) it was very unstable, in that the walls flexed and the floor was "spongy"
It appeared that the roof was poorly supported and very likely to sag.
To correct the problems we have decided to line it with plasterboard to stiffen up the structure, at a cost close to the original cost. We assumed that you would not accept a return with associated costs!
You are very welcome to view the shed, but assume that you will be aware of thes shortfalls.
I look forward to an offer of significant compensation.
David Ward”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are disappointed with the structure following assembly of your 8x12 shed. While it is positive to hear that the delivery arrived on time and undamaged, we regret that the finished installation has not met your expectations in terms of rigidity and overall feel.
We would always encourage customers to contact us during the assembly process or as soon as concerns arise, as this allows us the opportunity to review the situation and provide appropriate support or guidance at the time. We are sorry that this was not the experience you had on this occasion.
Your comments regarding the structure, flooring and roof support have been noted and will be shared with the relevant teams for review. If you would like us to formally look into this further, please contact our Customer Care Team with your order details so we can assist you directly.
Kind regards,
elbec Garden Buildings
“A good design flawed by “built to a budget”. The first trellis was twisted but replaced without quibble. It would have really helped if screw holes
were pre-drilled to avoid error (mine). However, it’s up and looks good. I just hope it lasts a few years, and by a few, I mean many.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you are happy with the overall design and appearance of your trellis, and that the replacement of the initial part was handled promptly. We are sorry to hear that you experienced an issue with a twisted component and that assembly was more challenging due to the lack of pre-drilled holes.
Your feedback regarding ease of installation is appreciated and will be shared with the manufacturer for review. We hope that now it is installed, you are able to enjoy it for many years to come.
Kind regards,
elbec Garden Buildings
“We asked for compensation for the trouble that it caused us recieving damaged goods, having to return them and waiting for a repeat delivery. Elbec accused the warehouse of packing goods poorly ,and the warehouse said our contract of sale was with Elbec so take it up with them! Hence we got nowhere!”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the difficulties you experienced with damaged goods, the inconvenience of arranging a return, and the delay in receiving a replacement. We understand how frustrating it must have been to feel caught between parties without a clear resolution.
We regret that this situation was not resolved to your satisfaction. Where issues such as this arise, our aim is always to work with all relevant parties to reach a fair outcome and support our customers throughout the process.
Your comments have been noted, and if you would like us to review your case again, please contact our Customer Care Team with your order details so we can look into this further for you.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are disappointed following your recent delivery and the disruption caused in having to rearrange installation, particularly after taking time off work.
We would always encourage customers to contact us directly regarding any issues with damaged goods or delivery concerns so we can investigate and assist as quickly as possible. If this has not yet been resolved, please contact our Customer Care Team with your order details so we can look into this further for you.
We appreciate your comments and are sorry that your experience has not met expectations.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are so pleased with your planters and that they were exactly what you were looking for. It is also great to know that our delivery driver was helpful and made the experience a positive one.
We really appreciate your recommendation and kind feedback, which will be shared with the team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are disappointed with the quality of your purchase. We appreciate that this is not the experience you expected.
If you would like to discuss your concerns in more detail, please contact our Customer Care Team with your order details and we will be happy to look into this further for you.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your feedback and we are very sorry for the frustration caused.
We are sorry to hear that you are still awaiting delivery of your order. We appreciate how disappointing delays can be, and we understand your concerns in this situation.
Please be assured that we would like to look into this for you as a priority. Kindly contact our Customer Care Team with your order details so we can provide a full update on the status of your delivery.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you love your pergola and are pleased with both the quality and delivery service. We aim to provide customer satisfaction, and we are pleased this has been met with your order.
Your feedback is greatly appreciated and will be shared with the team.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
