Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that you are disappointed with the quality of your shed and that you experienced difficulties during assembly. We understand how frustrating this must have been, particularly when parts require additional adjustment.
We would have welcomed the opportunity to look into the concerns you have raised and provide assistance at the time of assembly. If you would like to discuss this further, please contact our Customer Care Team with your order details, and we will be happy to help.
We appreciate your comments and will ensure your feedback is passed on.
Kind regards,
elbec Garden Buildings
“Ordered a greenhouse on the 24th April. Then told it is eight to ten weeks before it arrives. It would have been nice to have known this before I placed the order. I am now asked for a review with no product in sight.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear of your disappointment regarding the lead time for your greenhouse order and appreciate that waiting for delivery can be frustrating.
We would like to clarify that the estimated lead time is shown on the product page prior to purchase, to help customers make an informed decision before placing an order. We are sorry if this was not clear at the time of ordering.
As your order is currently within the stated delivery timeframe, we will continue to keep you updated and ensure you are informed as soon as your delivery is ready to be scheduled.
If you have any further questions in the meantime, please do not hesitate to contact our Customer Care Team, who will be happy to help.
Kind Regards,
elbec Garden Buildings
“Terrible quality, wood struts were twisted various other problems, didn't fit together properly, wouldn't touch this company with a long stick. For what we paid we were very disappointed.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you were disappointed with the quality of your purchase and that you experienced difficulties during assembly. We appreciate how frustrating it can be when a product does not meet expectations, particularly after making a significant investment.
We would have welcomed the opportunity to investigate the issues you encountered and assist in finding a resolution. If you would still like to discuss your concerns with us, please do not hesitate to contact our Customer Care Team with your order details.
We appreciate your comments and will ensure your feedback is noted.
Kind Regards,
elbec Garden Buildings
“I ordered a garden arch with with a completion date weeks ahead only to be emailed
more delay and still no comletion date.
They have my money I have no arch,my guess Amazon would have one and next day delivery!”
Good Afternoon,
Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment regarding the delay in your order.
The garden arch was purchased on a pre-order basis, with the estimated availability date provided at the time of ordering. Unfortunately, due to a supplier delay outside of our control. As soon as we received this information, we contacted affected customers to keep them informed.
We appreciate that delays can be frustrating, particularly when you are waiting to complete a project, and we apologise for the inconvenience caused.
If you would like to discuss your order further, please do not hesitate to contact our Customer Care Team, who will be happy to assist.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that your order was delivered promptly. However, we are sorry to learn that the quality of the archway did not meet your expectations.
We appreciate your feedback and understand how disappointing it can be when a product does not provide the level of quality you were anticipating. Comments such as yours are valuable and will be shared with the manufacturer for their consideration.
If there is anything specific regarding the product that you would like to discuss further, please do not hesitate to contact our Customer Care Team, who will be happy to assist.
Kind Regards,
elbec Garden Buildings
“While I don't believe it to be their fault when I reported a missing item from the vegetable trug that I'd purchased they requested a replacement part with out question.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that the missing item from the vegetable trug was arranged without hesitation. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are delighted to hear you found the product excellent and were happy with our service. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are delighted to hear the product is perfect for your garden, easy to build, and comfortable to sit on. If you need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“We purchased a 5 x 4 green house with toughed glass, gutters & automatically opening window vent.
We are very pleased with the delivery.
It's now growing our tomatoes & cucumbers so will look forward to lovely fresh produce.
Thank you to all at the company, especially the delivery driver who was very helpful & helped to place it in the right place my husband asked him to.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are delighted to hear you’re pleased with the greenhouse and that the delivery driver was helpful and placed it in the right spot. It’s great that you’re now enjoying fresh tomatoes and cucumbers.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear you are satisfied with your chosen garden feature and that you’d buy from us again. We aim to provide customer satisfaction, and we are pleased that it has been met with your order.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“delivery was perfect, tyhe two men worked as a team and placed my shed into my garage, in order to start building, thet were ver polite and helpfulm with my questions.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are delighted to hear the delivery went smoothly and that the deluvery team were polite, helpful, and worked well with you. If you need any further assistance as you start building, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivered as stated. Very happy with the shed,though the instructions were a little difficult to follow at times. But overall would be happy to purchase from the again.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you are satisfied with the shed, and appreciate your feedback about the instructions.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are delighted to hear you are satisfied with your purchase and that it’s become a little piece of paradise. If you need any further assistance with assembly or maintenance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear you have not yet received your item. If you require any information on your order, please contact our Customer Care Team with your order number so we can review your case and assist you in moving this forward.
Kind Regards,
elbec Garden Buildings
“I bought the Shire Barclay Corner Summerhouse recently. I was very pleased with the delivery which went smoothly - arrived on the date requested. It went together pretty easily and it's a nice sturdy summerhouse. I would warn anyone buying this though that the door fittings - the latch and handles - are completely unsuitable. The ring handles are too wide for the door frame. The latch comes with a metal staple which there is no room to fit and it does not hold the door properly shut. The door will rattle constantly in a breeze. I've tried my best with both Elbec - who simply passed on my photos, videos and complaints to the manufacturer. The manufacturer thanked me profusely for my time and efforts and basically said they weren't planning on doing anything about it. It's the standard latch they supply with all their products. On that basis they might as well supply one made of jelly and say 'oh well that's the one we supply'. They seemed to think that pointing out that the latch itself is not faulty helps. I agree - the latch itself is not faulty. It just doesn't fit the doors ! I suspect they are using AI in their replies as it does read very oddly - particularly all the compliments to me which frankly I don't need. What I do need is a latch that works. But hey ho - as ever, the customer is just left to sort it out for themselves.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad delivery went smoothly and that you find the summerhouse sturdy, but we are sorry to hear about the latch and door fitting issues.
We appreciate you sharing detailed feedback about the latch and door fitment. We will pass this on to the manufacturer for review.
If there is anything else we can help with, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you were pleased with our service, the purchase process, and the delivery driver.
We are, however, sorry to hear you are not satisfied with the summer house. If you’d like, please contact our Customer Care Team directly (with photos if possible) about your concerns, where your email will be reviewed in full to help you move this forward.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the damaged glass, warped and split wood, and the instructions that were stuck together. That isn’t the standard we aim for, and we understand how frustrating this must have been.
Please contact our Customer Care Team with your order number and, if possible, photos of the damage so we can review and assist with moving this forward for you.
Kind Regards,
elbec Garden Buildings
“Purchased a canopia shed. Ordering was easy and I was kept informed of my order status and delivery times. Great service and would certainly recommend this company”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you were satisfied with the easy ordering, kept informed about your order status and delivery times, and would recommend us.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are delighted to hear that you experienced excellent customer service and timely delivery.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry to hear that the shed has not met your expectations, including holes and gaps in the tongue and groove wood. This is not what we aim to provide.
If you would like, please contact our Customer Care Team with your order details so we can review this in full for you to assist you in moving this forward.
Kind Regards,
elbec Garden Buildings
