“We are really pleased with the metal arch. It looks great and frames the view of our garden from the patio perfectly. It is well made and seems very robust. It was also well packaged for delivery.”
Good Morning,
Thank you for taking the time to share your experience.
We are glad to hear the metal arch looks great, frames the view nicely, and that you found it well made, robust, and well packaged for delivery.
If you need any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave a review with us.
We are pleased to hear that the 3 seater garden bench meets your needs and that you are satisfied with the finish of your chosen garden feature.
If you require any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave a review.
We are pleased to hear you found it to be a great piece of engineering and that it went up quickly and glazing was brilliant.
If you require any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The arch we purchased is beautiful! The instructions for construction were clear. We erected the arch after we had painted wood preserve on the pieces, as we noticed that there were already one or two cracks in the wood before we started putting the arch together. I have attached a photo of one of them. Nevertheless, the arch looks lovely in our garden as a replacement for one that we have had for about 17 years!”
Good Morning,
Thank you for taking the time to share your review with us.
We are glad the arch looks lovely and that the instructions were clear. We are sorry to hear about the pre-existing cracks and appreciate you sharing the photo.
If you’d like any assistance or guidance on the timber, please contact our Customer Care Team with your order details.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave a review.
We are pleased to hear that purchasing online from our website was a positive experience and that delivery was on time as planned. We do aim to provide a smooth and seemless service from order to delivery, and we are glad that this has met your expectations.
If you require any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave a review.
We are delighted to hear your summer house arrived on time and that you are satisfied with the finished appearance. We aim to provide and deliver customer satisfaction, and we are glad that this has been met with your order.
If you require any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“This Product was installed by Landscape Builders onto concrete base.
Sides would not fit correctly, joints left gaps. Extra support beams had to be installed
One side section appearred to be left untreated.
Roof would not sit correctly due to warrped sides ( further supports added)
Roofing Felt- very poor quality
Builders asked if I purchased from on-line TEMU !!”
Good Afternoon,
Thank you for taking the time in sharing your experience with us.
We are sorry to hear about the installation issues, gaps, warped roof, and your dissatisfaction with your chosen garden building. If you’d like us to review this further, please contact our Customer Care Team with your order details so we can assist as best as we can.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave a review.
We are pleased to hear that the delivery was quicker than expected and that you are happy with the your chosen garden feature.
If you require any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave a review.
We are pleased to hear that your Elbec garden building has met your expectations, arrived when communicated, and that there was plenty of communication and updates throughout.
If you require any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave a review.
We are pleased to hear that your choice of the smaller storage to suit your needs was provided to your expectations. We aim to provide customer satisfaction, and we are glad that it has been met with your order.
If you need any assistance or have questions, please contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Excellent range of products, clearly and accurately displayed and explained. The purchasing process was easy and delivery was as per the time scale given on the web site. The telephone call allowed me to arrange a suitable day and the driver who actually delivered the greenhouse was both polite and very professional.”
Good Morning,
Thank you for taking the time to leave your review with us.
We are glad to hear you found the range excellent, the purchasing process easy, delivery on the agreed time scale, and that the driver was polite and professional.
If you require any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Recieved the arch in good time delivery men were great.
The arch is not as sturdy as it looks, the place where it joins is also very weak, the joint broke so had to use more screws to make it stable, once in the ground it looks good”
Good Afternoon,
Thank you for taking the time to share your experience.
We are glad the delivery team were helpful, but we are sorry to hear the arch isn’t as sturdy as expected and the joint failed.
If you’d like to discuss this further, please contact our Customer Care Team with your order details so we can review the situation and assist as best as we can.
Kind regards,
elbec Garden Buildings
“Very pleased with the quality.
I delayed the delivery of my item as I was away.
Delivered my item on the week requested with no fuss
Great delivery driver, very nice and so helpful
Very pleased”
Good Afternoon,
Thank you for taking the time to leave a review.
We are glad to hear you are pleased with the quality, that delivery happened as requested, and that the driver was helpful.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave a review.
We are glad the order was easy to place and delivered on time. We aimt to provide customer satisfaction, and we are glad that it has been met with your order.
If you’d like to discuss the product further, please feel free to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Final result looks well but I had to repair two places with glue and screws where the main legs split along the grain or laminated joins. In light of this I took the warning about the fragility of the top joint seriously and had a couple of cross braces to strengthen it.”
Good Afternoon,
Thank you for sharing your feedback with us.
We are sorry to hear you needed to repair two places with glue and screws and that you felt the top joint required extra strengthening. We appreciate you letting us know about this.
If you’d like us to look into this further, please contact our Customer Care Team with your order details so we can review and assist as best as we can.
Kind regards,
elbec Garden Buildings
“Garden arbour seat delivered on time, well packed,construction needs two to assemble.relitively easy to put together
once assembled product looks amazing well pleased with purchase makes the garden stand out ,worth every penny.”
Good Afternoon,
Thank you for taking the time to leave a review.
We are glad to hear the garden arbour seat arrived on time, was well packed, and that the assembly was straightforward. It’s wonderful that it looks amazing and has made your garden stand out.
If you need any assistance, please feel free to get in touch.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
If you’d like to discuss the status of your order, please contact our Customer Care Team with your order details so we can review the situation and assist as best as we can.
Kind regards,
elbec Garden Buildings
“Took a while to het here but it is exactly what I wanted for my little garden. It took 2 people about 4 hours to put up on a really hot day, but the intructions were great and detailed. We treated it with the recomended wood treatment on the same day, and it looks great! So pleased with it! Would highly recommend! Thankyou!”
Good Afternoon Ms,
Thank you for sharing your lovely 5-star review with us.
We are glad to hear the building is exactly what you wanted and that the instructions were helpful. It’s great that two people could put it up in a hot day and that the wood treatment on the same day left it looking well. We really appreciate your recommendation.
We aimt to provide customer satisfaction, and we are glad that it has been met with your order.
If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Great customer service, but the product was very confusing to put together non of the parts were numbered or labelled and also the instruction booklet was also vague. It had illustrations but most was guess work. We ended up with 4 pieces of metal. One could fathom out where they went and there were no holes drilled for the lock.”
Good Afternoon,
Thank you for taking the time to leave a review.
We are sorry to hear the assembly was confusing and that parts weren’t numbered or labelled, and that the instruction booklet seemed vague.
If you’d like to discuss this further or need guidance, please contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Flat packed and easy to assemble
The delivery guy was brilliant. Kept us updated friendly and happy to put it where it suited me. It was a heavy item so thanks.”
Good Afternoon,
Thank you for taking the time to leave a review.
We re glad to hear the flat-packed item was easy to assemble and that the delivery guy was brilliant and helpful. We aimt to provide customer satisfaction, and we are glad that it has been met with your order.
If you need any assistance or have any questions, please contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
