“Fantastic service, no issues on purchase or delivery. The guys who delivered were so helpful and lovely with it, so nice to actually receive an order without the drama,,definitely recommend.”
“Excellent service. Excellent product. It came when it was expected and kept us up to date when they were a little later than planned due to a mechanical.”
“Really pleased with my Arbour,was delivered quickly and the guys were very helpful. I have still to finish preparing the site for it as the weather hasn't been great. Would certainly recommend elbec very friendly and helpful.”
“Great quality and easy to fit together. Only complaint is that the veranda is too short and can’t be fitted. This might be because I ordered an extra height shed but the veranda pieces are for normal height. However, after raising this, it has been quickly rectified with the correct height pieces being sent out within days. Very good service. Overall a great little house. We’re very pleased with the quality.”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with your pergola and that you found it to be of great quality and straightforward to assemble.
We appreciate your comments regarding the installed height and are pleased to hear that it still works well within your garden space. Your feedback is greatly appreciated.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with your purchase and that you found it to be good value for money. It is wonderful to know that it looks amazing in its new home.
Your feedback is greatly appreciated and will be shared with the team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that your Whitby Garden Arch arrived promptly and without any issues. It is always pleasing to know that our customers have had a smooth ordering and delivery experience.
Thank you for choosing elbec Garden Buildings. We hope you enjoy your new garden arch for many years to come.
Kind regards,
elbec Garden Buildings
“I am absolutely delighted with my new shed and could not be more impressed with the entire experience from start to finish. The quality of the shed is fantastic — it is extremely well made, sturdy, and finished to a very high standard. You can really tell that great care has gone into both the materials and craftsmanship.
Communication throughout the whole process was excellent. I was kept informed every step of the way, and any questions I had were answered quickly and professionally, which made the whole experience completely stress-free.
The delivery team were also brilliant. They were friendly, helpful, and went above and beyond to make sure everything was placed exactly where I wanted it. Their professionalism and willingness to help really stood out.
Overall, I am very, very impressed with both the product and the service provided. I would not hesitate to order from this company again in the future and would highly recommend them to anyone looking for outstanding quality and customer service.”
Good Morning,
Thank you so much for your wonderful 5-star review.
We are absolutely delighted to hear that you are so pleased with your new shed and that the quality, finish, and craftsmanship have exceeded your expectations. It is also fantastic to know that you found the whole process smooth and stress-free, and that our communication and delivery team provided such a positive experience.
Your kind comments and recommendations are greatly appreciated and will be shared with the team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that the product did not meet your expectations and that you feel it was not suitable for your requirements following your pre-purchase enquiry. We understand how disappointing this can be.
We always aim to ensure customers have the information they need to make an informed choice, and we are sorry if this has not been your experience on this occasion.
If you would like to discuss this further, please contact our Customer Care Team with your order details and we will be happy to review this with you.
Kind regards,
elbec Garden Buildings
“Generally poorly designed and poorly made.
Windows leaked with first rain, had to make my own returns around the doors to keep rain out and silicon all windows, roof design is complete rubbish and leaves massive gap all the way around.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that your experience with your summerhouse was disappointing and that you encountered issues with the build quality and weatherproofing. We appreciate how frustrating it must have been to carry out additional work to address leaks and fitting concerns.
We would have welcomed the opportunity to review these issues with you directly and provide assistance where possible at the time of installation. If you would still like to discuss your concerns further, please contact our Customer Care Team with your order details.
We appreciate your comments and will ensure your feedback is shared.
Kind regards,
elbec Garden Buildings
“Good to deal with, website is easy to use but a lot of accessories to navigate when I was ordering a lean to Greenhouse. But all questions were answered with a quick phone call. Would recommend”
Good Afternoon,
Thank you very much for sharing your 5-star review.
We are pleased to hear that you found our website easy to use and that our team were able to answer your questions quickly over the phone while placing your order for your lean-to greenhouse.
We really appreciate your feedback and are delighted that you would recommend us.
Kind regards,
elbec Garden Buildings
“Received my arbour promptly and in good
condition.
Wasn't expecting such a high quality product
for the price I paid.
10 out 10.
Needless to say I am very pleased.
I decided to paint it a sort of sage green
colour which looks nice in our very small
back garden.”
Good Morning,
Thank you very much for leaving your 5-star review.
We are delighted to hear that your arbour arrived promptly and in good condition, and that you were pleasantly surprised by the product delivered. It is also wonderful to know that you are very pleased with your purchase and that it looks great in your garden.
Your feedback is greatly appreciated and will be shared with the team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience with us.
We are very sorry to hear that parts of your order arrived damaged and that you were left feeling disappointed with both the product and the service you received.
We take customer concerns seriously and regret that your experience has led you to feel this way. Had we been made aware of any damaged components, we would have been keen to investigate the matter and work towards a suitable resolution.
We appreciate your comments and are sorry that we did not meet your expectations on this occasion. If you do require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
