Good Morning,
Thank you for taking the time to share your experience.
We are very sorry that you have not yet received your order. You should be contacted by the delivery courier closer to the delivery to confirm the delivery date directly. If you do require any information or assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“we have bought two planters now and both time we were impressed with the customer service, the delivery, the quality of the product and of course with the price. would buy again for sure”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are delighted to hear that you have been impressed with the customer service, delivery, and the item you have chosen. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
We are pleased to hear that the items are of good quality, delivered quickly at a good price, and that the communication met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Although the actual product is substantial there were issues. Baton on the roof and on the side is missing. Also a pair of black small retaining clips from one roof panel. I would be grateful if you could send me some, the batons we have replaced ourselves.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry that items were missing from your order, as this is not the level we aim to provide. To help us assist you, please get in touch with our Customer Care Team with your order number and part numbers so we can arrange replacements for you. If you require any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The ordering of the product was fine. The product was delivered today (27/11/25) without any prior notification - no telephone call or email. Fortunately someone was in but surely a courtesy call is not too much to ask, especially as we were told when we ordered it that we would be notified about delivery.”
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry that the delivery arrived without prior notification. This is not the standard we aim for, and we understand how frustrating it must have been. This has been raised internally to review, to ensure that this is not repeated. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
We are delighted to hear that the wooden log store went together easily and is perfect for your needs. If you need any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The service was second to none. After ordering I had doubts I’d ordered the right size. The agent I dealt with (Sharon? Can’t be sure) was so helpful and sympathetic, made the whole process less stressful. I haven’t actually erected the car port yet, but will send photos when I do.”
Good Afternoon,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear you had such a positive experience and that Sharon, in our Customer Care Team, was supportive during the process. We aim to provide customer satisfaction, and we are glad that we have met your expectations.
If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your feedback.
We are glad you are satisfied with the log store, but we are sorry to hear the 8x6 Pent shed has not met your expectations. We aim to provide customer satisfaction, and we are sorry that we have fallen short with your chosen building. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We are pleased to hear that you are delighted with the shed, and that Raphael delivered with a helpful and pleasant manner. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your positive experience with us.
It is wonderful to hear that you are satisfied with the shed and that you felt it offered good value for money. It’s lovely to hear that Raphael delivered the shed and was pleasant and helpful.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The service from Elbec Garden Buildings was excellent throughout. It was very easy to use the website and order online. Follow up contact was prompt and thorough. I subsequently wanted to add addtional options to my original order, so Elbec cancelled my original order and created a replacement order to include the additional options - this change was easy and hassle free. All communications regarding delivery and installation were excellent. The shed was delivered and installed brilliantly by Matt and Wayne, who worked through pouring rain to build it professionally and thoroughly.”
Good Morning,
Thank you for taking the time to share your positive experience with us.
We are pleased to hear the service was excellent from start to finish, and that the online ordering, follow-up communication, and the process to add options were smooth. It’s fantastic that Matt and Wayne delivered and installed the shed professionally, even in challenging weather.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Great shed, delivered and installed brilliantly by Matt and Wayne in the pouring rain, who were very professional and efficient despite having to work in appalling weather. The shed is exactly as described on the website. Good communications throughout, from ordering to installation.”
Good Afternoon,
Thank you for taking the time to share your positive experience.
We are pleased to hear that the shed met your expectations and that Matt and Wayne carried out the delivery and installation professionally and efficiently despite the challenging weather. It’s great to know the communications from ordering to installation were clear and helpful.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We are delighted to hear that the summerhouse has met your expectations and that our communications and pre-purchase support were helpful. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your positive experience.
We are pleased to hear the product was exactly as described and that it was delivered promptly. We aim to provide customer satisfaction, and it is fantastic to know that we have met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your positive experience with us.
We are pleased to hear your item arrived promptly and that a replacement part was sent swiftly. We are sorry for the initial issue and are delighted it was resolved smoothly. If you need any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I bought a Biohort LeisureTime Box through elbec. The price was competetive, and they were very helpful in arranging for a replacement part to be supplied after the original box lid was delivered damaged.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are delighted you found the price competitive and that we could arrange a replacement part after the lid was delivered damaged. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Product is good, delivery a drama only 2 out 3 parcels arrived, delaying installation for a week, original parcel did arrive damaged, thank goodness your operative had sent a backup.”
Good Afternoon,
Thank you for sharing your feedback with us.
We are glad the product has met your satisfaction, and we’re sorry for the delivery issues and the damaged original parcel. It’s great to hear our backup arrived and helped keep the installation on track. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“The worst summer house bought stay clear
took ages to build with the extensions
Asked for an 8x10 Summer house got an 6x8 with extensions to add on
Never mentioned that when purchasing it or I would never have bought it 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼”
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry to hear that the summer house did not meet your expectations and that the build took longer than anticipated. This is not the standard we aim for, and we understand how frustrating it must have been. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear that your log store was delivered promptly and that you found it easy to assemble. It is great to know that it kept your logs dry during the recent heavy rain. Your satisfaction is our ultimate goal. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave us with your positive experience.
We are pleased to hear that you found our products competitively priced and that your delivery was prompt. It is our goal to provide great quality and service, and your feedback reaffirms that we are on the right track. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
