“Excellent range of products, clearly and accurately displayed and explained. The purchasing process was easy and delivery was as per the time scale given on the web site. The telephone call allowed me to arrange a suitable day and the driver who actually delivered the greenhouse was both polite and very professional.”
Good Morning,
Thank you for taking the time to leave your review with us.
We are glad to hear you found the range excellent, the purchasing process easy, delivery on the agreed time scale, and that the driver was polite and professional.
If you require any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Recieved the arch in good time delivery men were great.
The arch is not as sturdy as it looks, the place where it joins is also very weak, the joint broke so had to use more screws to make it stable, once in the ground it looks good”
Good Afternoon,
Thank you for taking the time to share your experience.
We are glad the delivery team were helpful, but we are sorry to hear the arch isn’t as sturdy as expected and the joint failed.
If you’d like to discuss this further, please contact our Customer Care Team with your order details so we can review the situation and assist as best as we can.
Kind regards,
elbec Garden Buildings
“Very pleased with the quality.
I delayed the delivery of my item as I was away.
Delivered my item on the week requested with no fuss
Great delivery driver, very nice and so helpful
Very pleased”
Good Afternoon,
Thank you for taking the time to leave a review.
We are glad to hear you are pleased with the quality, that delivery happened as requested, and that the driver was helpful.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave a review.
We are glad the order was easy to place and delivered on time. We aimt to provide customer satisfaction, and we are glad that it has been met with your order.
If you’d like to discuss the product further, please feel free to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Final result looks well but I had to repair two places with glue and screws where the main legs split along the grain or laminated joins. In light of this I took the warning about the fragility of the top joint seriously and had a couple of cross braces to strengthen it.”
Good Afternoon,
Thank you for sharing your feedback with us.
We are sorry to hear you needed to repair two places with glue and screws and that you felt the top joint required extra strengthening. We appreciate you letting us know about this.
If you’d like us to look into this further, please contact our Customer Care Team with your order details so we can review and assist as best as we can.
Kind regards,
elbec Garden Buildings
“Garden arbour seat delivered on time, well packed,construction needs two to assemble.relitively easy to put together
once assembled product looks amazing well pleased with purchase makes the garden stand out ,worth every penny.”
Good Afternoon,
Thank you for taking the time to leave a review.
We are glad to hear the garden arbour seat arrived on time, was well packed, and that the assembly was straightforward. It’s wonderful that it looks amazing and has made your garden stand out.
If you need any assistance, please feel free to get in touch.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
If you’d like to discuss the status of your order, please contact our Customer Care Team with your order details so we can review the situation and assist as best as we can.
Kind regards,
elbec Garden Buildings
“Took a while to het here but it is exactly what I wanted for my little garden. It took 2 people about 4 hours to put up on a really hot day, but the intructions were great and detailed. We treated it with the recomended wood treatment on the same day, and it looks great! So pleased with it! Would highly recommend! Thankyou!”
Good Afternoon Ms,
Thank you for sharing your lovely 5-star review with us.
We are glad to hear the building is exactly what you wanted and that the instructions were helpful. It’s great that two people could put it up in a hot day and that the wood treatment on the same day left it looking well. We really appreciate your recommendation.
We aimt to provide customer satisfaction, and we are glad that it has been met with your order.
If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Great customer service, but the product was very confusing to put together non of the parts were numbered or labelled and also the instruction booklet was also vague. It had illustrations but most was guess work. We ended up with 4 pieces of metal. One could fathom out where they went and there were no holes drilled for the lock.”
Good Afternoon,
Thank you for taking the time to leave a review.
We are sorry to hear the assembly was confusing and that parts weren’t numbered or labelled, and that the instruction booklet seemed vague.
If you’d like to discuss this further or need guidance, please contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Flat packed and easy to assemble
The delivery guy was brilliant. Kept us updated friendly and happy to put it where it suited me. It was a heavy item so thanks.”
Good Afternoon,
Thank you for taking the time to leave a review.
We re glad to hear the flat-packed item was easy to assemble and that the delivery guy was brilliant and helpful. We aimt to provide customer satisfaction, and we are glad that it has been met with your order.
If you need any assistance or have any questions, please contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Excellent service, delivered on time communication for delivery very good. Really pleased with the quality for the price. Just going to order the racking for the inside to finish it off. My husband is retired and together with the son in law they had fun building the greenhouse. Thankyou for the smooth outcome .”
Good Afternoon,
Thank you for sharing your lovely feedback with us.
We are glad to hear the service and delivery met your expectations, and that you are satisfied with the finished build. It’s great that the building experience was enjoyable for your husband and son-in-law, and we appreciate you planning to order the racking.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry to hear there was a delay with your delivery and that you did not receive an actual delivery date promptly.
If you would like us to look into this further, please contact our Customer Care Team with your order details so we can review the situation and assist as best as we can.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave a review.
We are pleased to hear that you found our service helpful. We do aim to provide customer satisfaction, and it is wonderufl to know that it has been met with your order.
If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave a review.
We are glad to hear you found our communication and delivery information helpful. We aim to provide customer satisfaction, and it is wonderful to hear that we have been able to meet your expectations.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I purchased a 7x5 apex overlap shed from Elbec. Built the shed and 3 weeks later the over lap boards are warping leaving big gaps in the side of the shed.
To be fair to Elbec they sent my email & Photos to Forest Sheds who supplied the shed.
I eventually got a reply from Forest saying that the Panel boards will warp ?
They have offered to supply another panel however it’s not that simple as you can’t get at the panel and you would have to pull the shed to pieces and also remove half the roof as there are several screws under the felt.
We will see where this leads.
To be fair to Elbec they were straight onto the complaint.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are sorry to hear about the warping on the panel boards and the difficulties you’ve described in repairing or replacing them.
We appreciate you bringing this to our attention. If you would like to discuss this further, please contact our Customer Care Team with your order details so we can review the situation and assist as best as we can.
Kind regards,
elbec Garden Buildings
“Terrible service, had to send photos constantly with back and forth emails regarding the condition of the shed and in the end was told astonishingly to send slats of wood back that we had issues with for replacement.
Very poor after sales.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you experienced repeated email exchanges and issues with the replacement of the slats. We understand how frustrating this must have been and apologise for the inconvenience caused.
If you would like us to look into this further, please contact our Customer Care Team with your order details so we can review the situation and assist accordingly.
Kind regards,
elbec Garden Buildings
“Disappointed with the quality of the product. The roof is bowed. The Perspex windows flimsy. Badly constructed frame. Floor weak with considerable movement. Gaps everywhere, doors uneven (even with a very experienced carpenter to construct) Currently trying to use filler to stop the rain getting in. The name Premium should be taken with a pinch of salt. Have since been back on the product photos on the advert and some are quite clearly artificially altered. Do take the time to study carefully.”
Good Afternoon,
Thank you for taking the time to share your review.
We are sorry to hear about the issues you have described with the product. It doesn’t meet the standards you expect, and that’s disappointing. If you’d like to discuss what happened and what steps we can take, please reach out to our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Everything was there, nothing damaged, great delivery. Just had to cut down one panel in the roof but easy enough with a Stanley knife.
Already growing! Thank you”
Good Afternoon,
Thank you for sharing your review with us.
We are glad the order arrived complete and undamaged, and that the roof panel was easy to adjust. It’s great to hear you’re already growing!
Kind regards,
elbec Garden Buildings
“Shed was ordered and a date booked for delivery. For the following days I received a message reminding of my delivery. Day of delivery I took a day off work as it needed
signing for and consequently that morning received a text to say it had to delayed. On phoning to discuss the delivery I was advised ithad been put back by 3 weeks. I expressed this was not acceptable and told nothing could be done. The delay date was confirmed in an email and by Walton's the delivery company. I asked for a call back from a manager and later received a sharp message from Sharon advising I had got to wrong and she did not know where I had got that from (the phone team and confirmed messages from Elbec) and it would be delivered the following Saturday. It did arrive and I would say you get what you pay for. The shed needed further stength adding as was quite flimsy.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear about the delivery delay and the communication issues you experienced, as well as the impression given by the response you received.
We will take your comments on board to review our delivery scheduling and customer communications. If there is anything else you’d like us to understand about this situation, please feel free to reach out to our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you were pleased with our communication, delivery, and the product itself. It is especially great to know that you would recommend us to family and friends.
Your feedback is very much appreciated and will be shared with the team.
Kind Regards,
elbec Garden Buildings
