“We haven’t actually taken delivery of the product yet, so I can only rate the service at this point.
I emailed Elbec to enquire about a potential delivery date and they responded very quickly.
They explained the lead time, giving me an idea of when we might expect delivery. A few days later I got confirmation of the actual delivery date.
No complaints with service and looking forward to receiving the product”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you have been pleased with our communication and that our team was able to provide clear and prompt updates regarding your delivery date. It is also great to know that the lead time explanation and subsequent confirmation helped keep you informed throughout the process.
We really appreciate your positive feedback and look forward to you receiving your order.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Although the delivery was received 2 weeks later than previously confirmed, the delivery Driver Roy was exceptional and efficient, apologetic for the late delivery.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that your delivery arrived two weeks later than initially confirmed, and we appreciate how frustrating delays can be. However, we are pleased to hear that Roy provided an exceptional and efficient service and was apologetic on delivery.
Your kind comments regarding the driver will be shared with the team, and your feedback regarding the delay has also been noted.
Kind regards,
elbec Garden Buildings
“HI
I recently purchased from you a 8x 12 garden shed.
It arrived on time and undamaged.
When we had it half erected, we became very concerned about the structure - the timbers were very thin and the panels appeared to be of fencing panel standard. When the structure was complete ( constructed by a professional) it was very unstable, in that the walls flexed and the floor was "spongy"
It appeared that the roof was poorly supported and very likely to sag.
To correct the problems we have decided to line it with plasterboard to stiffen up the structure, at a cost close to the original cost. We assumed that you would not accept a return with associated costs!
You are very welcome to view the shed, but assume that you will be aware of thes shortfalls.
I look forward to an offer of significant compensation.
David Ward”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are disappointed with the structure following assembly of your 8x12 shed. While it is positive to hear that the delivery arrived on time and undamaged, we regret that the finished installation has not met your expectations in terms of rigidity and overall feel.
We would always encourage customers to contact us during the assembly process or as soon as concerns arise, as this allows us the opportunity to review the situation and provide appropriate support or guidance at the time. We are sorry that this was not the experience you had on this occasion.
Your comments regarding the structure, flooring and roof support have been noted and will be shared with the relevant teams for review. If you would like us to formally look into this further, please contact our Customer Care Team with your order details so we can assist you directly.
Kind regards,
elbec Garden Buildings
“A good design flawed by “built to a budget”. The first trellis was twisted but replaced without quibble. It would have really helped if screw holes
were pre-drilled to avoid error (mine). However, it’s up and looks good. I just hope it lasts a few years, and by a few, I mean many.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you are happy with the overall design and appearance of your trellis, and that the replacement of the initial part was handled promptly. We are sorry to hear that you experienced an issue with a twisted component and that assembly was more challenging due to the lack of pre-drilled holes.
Your feedback regarding ease of installation is appreciated and will be shared with the manufacturer for review. We hope that now it is installed, you are able to enjoy it for many years to come.
Kind regards,
elbec Garden Buildings
“We asked for compensation for the trouble that it caused us recieving damaged goods, having to return them and waiting for a repeat delivery. Elbec accused the warehouse of packing goods poorly ,and the warehouse said our contract of sale was with Elbec so take it up with them! Hence we got nowhere!”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the difficulties you experienced with damaged goods, the inconvenience of arranging a return, and the delay in receiving a replacement. We understand how frustrating it must have been to feel caught between parties without a clear resolution.
We regret that this situation was not resolved to your satisfaction. Where issues such as this arise, our aim is always to work with all relevant parties to reach a fair outcome and support our customers throughout the process.
Your comments have been noted, and if you would like us to review your case again, please contact our Customer Care Team with your order details so we can look into this further for you.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are disappointed following your recent delivery and the disruption caused in having to rearrange installation, particularly after taking time off work.
We would always encourage customers to contact us directly regarding any issues with damaged goods or delivery concerns so we can investigate and assist as quickly as possible. If this has not yet been resolved, please contact our Customer Care Team with your order details so we can look into this further for you.
We appreciate your comments and are sorry that your experience has not met expectations.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are so pleased with your planters and that they were exactly what you were looking for. It is also great to know that our delivery driver was helpful and made the experience a positive one.
We really appreciate your recommendation and kind feedback, which will be shared with the team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are disappointed with the quality of your purchase. We appreciate that this is not the experience you expected.
If you would like to discuss your concerns in more detail, please contact our Customer Care Team with your order details and we will be happy to look into this further for you.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your feedback and we are very sorry for the frustration caused.
We are sorry to hear that you are still awaiting delivery of your order. We appreciate how disappointing delays can be, and we understand your concerns in this situation.
Please be assured that we would like to look into this for you as a priority. Kindly contact our Customer Care Team with your order details so we can provide a full update on the status of your delivery.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you love your pergola and are pleased with both the quality and delivery service. We aim to provide customer satisfaction, and we are pleased this has been met with your order.
Your feedback is greatly appreciated and will be shared with the team.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“My joiner had to spend a lot of time correcting the frame, locks, doors etc. it’s ok now it’s finished but don’t expect it to look like the pictures. Had to purchase extra strengthening timbers to support the roof. The metal brackets didn’t even hold the weight of the roof.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you experienced issues with the assembly and alignment of your building and that additional work was required by your installer to complete the installation. We also regret that further strengthening was needed in order to complete the build as expected.
We would have welcomed the opportunity to review these concerns at the time and provide assistance where possible. If you would like to discuss this further, please contact our Customer Care Team with your order details.
We appreciate your comments and will ensure your feedback is shared.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your feedback and we are very sorry for the frustration caused.
We apologise that you have received a review request before your order has been delivered. This is not the experience we aim to provide, and we understand how disappointing this must be.
If you would like, please contact our Customer Care Team with your order details and we will be happy to check the status of your delivery and provide an update for you as quickly as possible.
Kind regards,
elbec Garden Buildings
“Incorrect boxes sent, when reported not true apology offered or compensation. Second delivery a week later was only for collection had to wait longer for correct items to be delivered. Simply referred to courier or supplier elbec did not appear interested in resolving but simply passing on the issue.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the issues you experienced with incorrect items being delivered and the delays in receiving the correct parts. We appreciate how frustrating and inconvenient this must have been for you.
We also regret that you felt the communication and handling of the situation did not meet your expectations. Where issues involve multiple parties such as couriers or suppliers, we always aim to coordinate and work towards a resolution as efficiently as possible on behalf of our customers.
Your comments have been noted, and if there is anything still outstanding, we would encourage you to contact our Customer Care Team with your order details so we can review this further for you.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with your arch and that you found it to be both robust and attractive. It is also great to know that you were happy with the price and the service you received.
Your feedback is greatly appreciated and will be shared with the team.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Fantastic service, no issues on purchase or delivery. The guys who delivered were so helpful and lovely with it, so nice to actually receive an order without the drama,,definitely recommend.”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you experienced a smooth purchase and delivery process, and that our delivery team were so helpful and pleasant. It is especially pleasing to know that your order arrived without any issues.
Your kind comments and recommendation are greatly appreciated and will be shared with the team.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that your delivery arrived on time and that the delivery driver was courteous. It is also great to know that you found the product to be good value.
Your feedback is greatly appreciated and will be shared with the team.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are so pleased with your pergola and that the quality has met your expectations. It is great to know that the triangular design fits perfectly in your garden space.
Your feedback is greatly appreciated and will be shared with the team.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Excellent service. Excellent product. It came when it was expected and kept us up to date when they were a little later than planned due to a mechanical.”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you were pleased with both our service and the product, and that delivery met your expectations. We are also pleased that you were kept informed when there was a slight delay due to unforeseen circumstances.
Your feedback is greatly appreciated and will be shared with the team.
If you require any assitance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you found your purchase easy to assemble and that the instruction booklet was clear and detailed.
Your feedback is greatly appreciated and will be shared with the team.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with your Shire Balsam arbour and that you found it easy to assemble. It is wonderful to know that it is also comfortable to sit in and that you would highly recommend the product.
Your feedback is greatly appreciated and will be shared with the team.
If you require any assistance or have any questions, please do not hesitate to contact our Custmer Care Team.
Kind regards,
elbec Garden Buildings
