“My greenhouse arrived with three very warped doors. Upon contacting the garden centre I was informed it was due to the heat. I don’t think so. They arrived warped. After a few emails they have now agreed to send new doors. Let’s hope these are not warped. It might be a good idea in future if orders were checked before they were sent for delivery.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that your fencing order was fulfilled successfully. As an authorised retailer, we work closely with our trusted manufacturers, including Forest Garden, who manufacture and supply many of the products available through us.
In this instance, your order was placed with elbec Garden Buildings and fulfilled by Forest Garden directly. We appreciate your feedback and are pleased that the process allowed your order to be completed.
Thank you again for sharing your experience.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Excellent website and options. Delivery date slipped by a few days from that agreed, otherwise would have given 5 stars. Delivered exactly where we wanted. Delighted at the extent of pre-assembly, which will be a huge help when we come to put it up next week.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that you found our website and product options excellent, and that you were happy with the level of pre-assembly provided. It is also great to know that your delivery was placed exactly where you wanted it.
We apologise that the delivery date slipped by a few days and appreciate your understanding. Your feedback regarding the delivery experience has been noted and will be shared with the relevant teams.
We hope your installation goes smoothly and that you enjoy your new garden building.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with your 7x3 bike shed and that you found it to be a good quality product, easy to assemble and delivered on time.
We really appreciate you taking the time to share your feedback and are pleased to know you are very satisfied with your purchase.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Excellent communication, order was delivered as scheduled. The fencing and trellis I ordered was of the very high standard I have come to expect from Forest Gardens.”
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you received excellent communication throughout your order and that your delivery arrived as scheduled. It is also great to know that you are pleased with the quality of your Forest Garden fencing and trellis.
We really appreciate your kind feedback and your continued confidence in the products.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Elbec garden buildings delivery was on time and delivery chap was super helpful, courteous and professional, couldn’t fault it. However Elbec should give serious consideration to not stocking poor quality goods as it is letting them down.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that your delivery arrived on time and that our delivery driver provided a helpful, courteous and professional service. We appreciate your kind comments regarding the delivery experience.
We are sorry to hear that you were disappointed with the quality of the product itself. Your feedback is important to us and will be shared with the relevant teams and the manufacturer for review.
We appreciate you bringing your concerns to our attention and thank you again for taking the time to share your experience.
Kind regards,
elbec Garden Buildings
“Initial communication regarding delivery could be improved but then emailed regular updates. Once delivery date known items were delivered within that time slot.”
Good Morning,
Thank you very much for your 5-star review.
We appreciate your honest feedback regarding the initial communication around delivery and are pleased to hear that the regular updates provided afterwards helped keep you informed. It is also great to know that your order arrived within the confirmed delivery time slot.
Your comments are valuable and will be shared with the relevant teams as we continue to improve our customer experience.
Thank you again for taking the time to share your feedback.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that your daughter loves the product and that you were pleased with the delivery service. It is great to know that our delivery team were helpful and able to place the item where required.
We are also pleased that you found it easy to assemble and are very happy with your purchase.
Thank you again for taking the time to share your feedback.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that your purchase is just what you needed and that you are pleased with its value and usefulness for storing your garden tools.
We really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Product arrived on time and good communication. Delivery drivers were polite but not allowed to bring inside. Stars lost because I feel they sold a product that was impossible to build in the state it was sent.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that your product arrived on time, that communication was good throughout, and that you found our delivery drivers to be polite and courteous.
We are sorry to hear that you experienced difficulties during assembly and that you feel the product was not as expected. Our buildings are designed to be assembled by customers with suitable DIY experience, and we appreciate that the process can sometimes be more involved than anticipated.
Your feedback regarding the assembly experience has been noted and will be shared with the relevant team for review. We are also grateful for your comments regarding the delivery service and hope you are able to enjoy the finished product.
Kind regards,
elbec Garden Buildings
“Quite possibly some of the most dreadful service I have ever received. After multiple phone calls and emails the projected delivery was delayed 5 times. After 5 weeks, I gave up waiting and went elsewhere.”
Good Morning,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to experience repeated changes to the expected delivery timeframe, particularly after waiting several weeks.
We appreciate the frustration caused when delivery dates need to be revised, and we regret that on this occasion we were unable to fulfil your order within the timescale you required.
Your comments have been noted and will be shared with the relevant teams as we continue to review and improve our service.
Kind regards,
elbec Garden Buildings
“Very impressed with the quality of the Corner Arbour. Everything needed to erect it was provided. It came on time would certainly recommend it to others.”
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you are impressed with the quality of your Corner Arbour and that everything required for assembly was provided. It is also great to know that your delivery arrived on time and that you would recommend the product to others.
We really appreciate your kind feedback and hope you enjoy your new arbour for many years to come.
If you require any assistance or have any questions, our Customer Care Team remain available to contact at your convenience.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your feedback.
We are sorry that you received a review request before your order had arrived. We understand that it can be frustrating to be asked for feedback before you have had the opportunity to receive and experience the product.
Review invitations are sent as part of our automated process, and on occasion, they may be received before delivery has taken place. We appreciate your patience and hope you are pleased with your order once it arrives.
If you do require any assistance or have any questions regarding your delivery, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with both the product and the service you received.
We really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Difficult to assemble. All the batons were to short and not noticeable until the shed was erected.
I’d employed a fitter so meant more cost paying him extra time to buy and fit the right parts
No help from elbec”
Good Morning,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you experienced difficulties during assembly and that additional time and costs were incurred due to the issues you encountered with the batons. We understand how frustrating this must have been, particularly when a fitter had already been arranged.
We would always encourage customers to contact our Customer Care Team if any issues arise, as we will always aim to investigate and provide assistance where possible. We regret that you feel the support provided did not meet your expectations.
Your feedback regarding the components and assembly process has been noted and will be shared with the relevant teams for review.
Kind regards,
elbec Garden Buildings
“They were pleasant on the phone but couldn't say when the items were going to be delivered and said the supplier would contact me to let me know. They didn't and just turned up, which wasn't a problem, just a surprise.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that you found our team pleasant and helpful when you contacted us. However, we are sorry that you did not receive advance notification from the supplier regarding your delivery, as expected.
We appreciate your feedback and will share your comments with the relevant teams, as clear communication throughout the delivery process is important to us.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that your delivery and installation went smoothly and that you are very happy with your purchase.
We also appreciate your feedback regarding the automatic roof vent opener. Your comments will be shared with the manufacturer as they are always helpful in identifying opportunities to improve the installation experience.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Thank you again for taking the time to share your experience.
Kind regards,
elbec Garden Buildings
“Disappointing experience. Delivery date was met and time slot given however one of the pallets was damaged in one corner which may have accounted for the damaged pieces. Customer service via the app was easy and responsive.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that your experience was disappointing, although we are pleased that your delivery arrived on the scheduled date and within the advised time slot. We also appreciate your positive comments about our Customer Care Team and are glad to hear that you found the support provided through the app to be responsive and helpful.
We regret that part of the pallet arrived damaged and that this may have affected some of the components. Your feedback has been noted and will be shared with the relevant teams for review.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Very pleased with the arbour, although my daughter & partner ( even with degrees!)
Took 5 hours assemble it. They had problems with the instruction sheet & suggested it might be a good idea to pack, all the 200 or so various sized screws in separate see through plastic bags.”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are very pleased with your arbour, although we do appreciate your comments regarding the time taken to assemble it and the challenges faced with the instruction sheet.
Your helpful suggestion regarding the packaging of fixings into clearly separated, labelled bags is very useful feedback and will be shared with the relevant team for consideration as part of ongoing product improvements.
We really appreciate you taking the time to share your experience.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are unhappy with the product and that you have experienced difficulties during installation. We also regret that you believe there was damage on arrival and that the door fit has not met expectations.
We would always encourage customers to contact us directly so we can investigate any concerns and provide support where needed. In this instance, the manufacturer has confirmed that the issue is related to installation rather than a product fault, however we are still happy to offer guidance if required.
If you would like us to assist further, please contact our Customer Care Team with your order details so we can help resolve any outstanding concerns.
Kind regards,
elbec Garden Buildings
