“Easy to order, delivered on the day requested and had a text the day before with a time slot and the driver called to say we were the next drop.
Great shed, good quality”
Good Morning,
Thank you for leaving us with your fantastic feedback.
We are delighted to hear that your ordering and delivery experience went smoothly, and that our team kept you informed along the way. It is great to know that you are satisfied with your new shed. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you found our log store both easy to assemble and that it has met your expectations, especially as an inexperienced DIYer. We strive to provide products that are user-friendly for everyone. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I purchased a potting shed in June 25. Delivered with minor faults- nails protruding, window closers not fitted correctly etc (I am in the joinery trade so was able to rectify myself)
I added preservative to protect the timbers before assembly and again straight after.
However the door appeared to be warped, but because I had already treated the timbers, Elbec or Shire were not interested, yet they were also saying that if you DID NOT treat it then you HAD NO GUARANTEE. It seems to me that you can't win, that either way you HAVE NO GUARANTEE.
Over the next few weeks they had me jumping through hoops, sending photo's and emails, all for nothing, they had no intention of sorting out the door, they told me that this was normal as all doors warp (All doors DO NOT warp and being brand new should not) This should have been sorted.
Customer service very poor Avoid Avoid Avoid.”
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear of the disappointment you have experienced with your potting shed, particularly in relation to the door.
As timber is a natural material, it is susceptible to movement, such as warping, if it is not treated and maintained with a suitable timber treatment. We understand you applied a garden shade product; however, this is not a preservative treatment. Garden shades are decorative coatings that require a primer before use to provide protection, and without this, the timber remains vulnerable to the weather. This is likely to have contributed to the issue you have experienced with the door.
To assist, we offered to provide additional parts to help the door retain its shape and improve its function. We are sorry that this has not met your expectations, and we appreciate that this has caused frustration.
Your feedback is valued and will be used to improve the support we offer, and we are sorry that your experience has not been more positive.
Kind Regards,
elbec Garden Buildings.
“I really like the product, however, the design of the support beam for the roof is poor. When following the instructions the middle two panels sit higher than the end panels. Thankfully I had some wood from a previous job available and used it to strengthen and level out the beam. Also, needed to use some extra wood to brace the back panels - although held firm when the roof is on - I felt this was required for longevity. Otherwise, a lovely looking shed.”
Good Morning,
Thank you for your review and for sharing your insights with us.
We are pleased to hear that you like the shed and truly appreciate your feedback regarding the support beam design. Your experience helps us understand areas for improvement, and we’re glad you were able to make adjustments for better stability. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordering was easy. Delivery on line was quoted as 5 weeks but just over 2 was later they wanted to deliver it but I was not ready. So we have re scheduled another date which will be confirmed next week.
Very understanding about situation.”
Good Morning,
Thank you for sharing your comments on the delivery with us.
We are pleased to hear that our team was understanding regarding your delivery schedule. Your flexibility is much appreciated, and we look forward to ensuring that everything is set for your new delivery date. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback with us.
We are sorry for any inconvenience caused by the earlier delivery date, and we do understand that sometimes circumstances can change, and we're here to work with you on that. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your fantastic review.
We are thrilled to hear that you found our items have met your expectations. Providing excellent service is what we strive for, and your kind words truly inspire our team. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Overall a quality product, a couple of minor issues with boards being slightly damaged in transit, but repairable. Window rain resistance design could be better, but fixable with silicone sealant”
Good Morning,
Thank you for your thoughtful review of your chosen garden product.
We are glad to hear that you found the product to meet your expectations. Your feedback regarding the window rain resistance design has been received, and we appreciate your suggestion for improvement using silicone sealant. We always strive to enhance our products, and your insights will certainly help us in that ongoing process. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your lovely review.
We are thrilled to hear that you are pleased with your item. Your satisfaction is incredibly important to us, and your positive feedback encourages us to continue providing quality products. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivered on time driver vary helpful,
Structure seemed little flimsy but once it was erected quite solid, down side that let it down clout
Nail not fit for purpose good job I had staple gun and compressor which was quicker been painted as advised looking good”
Good Morning,
Thank you for your thoughtful review and for highlighting the helpfulness of our delivery driver.
We are pleased to hear that once erected, the structure felt solid. Your feedback regarding the nails is valuable, and we appreciate you finding a solution with your staple gun. It's great to know that the painting process went well and that it's looking good. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your lovely review with us.
We are thrilled to hear that your garden arch looks fabulous and adds character to your garden. It’s wonderful to know our prompt delivery met your expectations. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are so glad to hear that you experienced great service with us. Your satisfaction is our top priority, and your kind words truly motivate us to keep providing the best for our customers. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Rubbish . Nails coming through from frame to cladding.Gable end t and g not fitting properly.
Floor not well made. Thinnest possible timber framing. The Shire potting shed I bought before
was a hundred times better !! Will not be buying anymore sheds from Elbec.”
Good Morning,
Thank you for your feedback and for taking the time to share your experience with us.
We are genuinely sorry to hear that you encountered issues with the frame and cladding not fitting properly, as well as concerns regarding the floor and timber framing. This is not the standard we aim for, and your comments are important for us to address these matters. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your kind review and for acknowledging our customer care.
We are delighted to hear that your replacement roof beam arrived promptly. Ensuring our customers are satisfied is our top priority, and your feedback is greatly appreciated. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Floor panel is very weak and flexes and cracks underfoot. The roof spar is very thin and doesn't add any stability to the roof boards which bow in the middle when assembled. The shed assembly is straight forward enough and well illustrated in the booklet. The overall finished look is good but you get what you pay for as regards structural strength with the materials supplied”
Good Morning,
Thank you for taking the time to share your comments with us.
We appreciate your feedback about the structural strength, and it is great to hear that you found the assembly straightforward with our illustrated booklet. Your comments are important to us, and we will certainly take them into consideration as we strive to improve our products. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you find our building sturdy and well-made. Our products and services are at the heart of what we do, and your feedback reassures us that we are on the right path. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review and for sharing your experience with us.
We are glad to hear that the delivery went well and that you find the summerhouse visually appealing. However, we're truly sorry to learn about the issue with water absorption resulting in a wet interior. This is certainly not the experience we want our customers to have. To assist you with the water seeping into your building, we would recommend contacting our Customer Care Team, who remain available to help you.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive feedback with us.
We are pleased to hear that the delivery was timely and that you found our pricing competitive. Your satisfaction means a lot to us, and we appreciate your support. If you have any questions or require any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive experience with us.
We are thrilled to hear that you are satisfied with your product and appreciate our delivery updates. Your feedback is invaluable to us, and we strive to keep our customers well-informed. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
