Good Afternoon,
Thank you for providing us with your wonderful review.
We are pleased to hear that the delivery service was satisfactory and kept you up-to-date. Our aim is to not only provide excellent service but to go beyond, and it is gratifying to hear that we have met the level of service with your order and delivery. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind review with us.
We are glad to hear that the service provided made the communication with us, smooth and straightforward. Your satisfaction is our priority, and it’s always a pleasure to know that we can assist you effectively. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We're delighted to hear that you found the structure easy to put together, making your assembly smooth. We aim to provide an item you accept and is satisfactory to you, and we are glad that this is reflected in your experience. If require any assistance or have any queries, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your positive experience with us.
We're pleased to hear that you are happy with both the product and the service provided. Ensuring a smooth delivery experience is important to us, and we're glad that we could meet your expectations. If you require any assistance, or have any queries, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your wonderful feedback with us.
We’re thrilled to hear that you found our summerhouse to be superb in value and that it looks great in your space. It’s always rewarding to know that the summerhouse meets your satisfaction. If you require any assistance or have any queries, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We’re glad to hear that you found our garden buildings well-made and easy to assemble. Excellent service is a priority for us, and it's wonderful to know that you experienced this firsthand. should you have any queries, or need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We're delighted to hear that you found our product well-made and easy to assemble. It's wonderful to know that the assembly process was smooth for you. If you have any queries or need assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive review.
We're delighted to hear that you found the quality of your 8x6 shed to be up to your standards and that the assembly process went smoothly for you. Should you have any queries or need any assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“I am very pleased with the overall quality of the greenhouse, however some of the window panels were poorly fitted. This is annoying as this is just poor quality control. However the greenhouse is sturdy and generally very well constructed. So 4 out of 5 rather than the 5 it should have been.”
Good Afternoon,
Thank you for your positive feedback regarding your greenhouse.
We’re pleased to hear that the Greenhouse has met your satisfaction and that you find the greenhouse sturdy and well-made. We are sorry for the disappointment caused by the window, and our Customer Care Team remain at hand if you require any assistance, or have any queries.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We're delighted to hear that your delivery went smoothly and that you found assembling the log store fairly easy. It's always great to know our customers are satisfied with their experience and journey of their order with us. If you have any queries or need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“I am extremely disappointed with my experience. I had ordered for a 5 x 3 Mercia Overlap Apex Shed as per deliverly dates available to me on the website. On day of the delivery, delivery team called me at the last minute to say they couldn’t deliver because they "didn’t have time." To make matters worse, they couldn’t accommodate my preferred delivery date either. Instead, they told me to cancel the order directly with the vendor, as they were unable to handle the cancellation themselves. This level of service is unacceptable and has left me utterly frustrated. I would not recommend this to anyone based on my experience.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry for the inconvenience you have faced with your delivery. It is disappointing to hear that the order has not been delivered on the date you originally requested, and we understand the frustration caused by the update.
We aim to not only provide a level of service that you are satisfied with, but also to go beyond, and we are sorry that this has fallen short during your experience and journey with us. Our Customer Care Team remains at hand if you require any assistance, or have any queries.
Kind Regards,
elbec Garden Buildings.
“Quite easy to assemble, had a small problem with the instructions the last couple of pages were missing. Phoned elbec up and they emailed them over. Very pleased with everything.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We’re glad to hear that you found the assembly process straightforward and that our team could assist you promptly with the missing instructions. Your satisfaction is important to us, and we're pleased that everything met your expectations. If you need any assistance or have any queries, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“This product for the price is not worth it, the finishing of all the parts is quite rough, the sizing of the parts was very hit n miss, if you don’t have a workshop/power tools & knowledge of carpentry, this might not be the product for you.
A lot of the parts had to be trimmed to fit, so it was a little disappointing, the instructions were just photocopied so some of the text was not visible, the idea is good but maybe needs a bit of fine tuning.”
Good Afternoon,
Thank you for taking the time to leave your review with us.
We appreciate your feedback regarding the finishing and sizing of the parts, as well as the instructions provided. We're sorry to hear that it didn't meet your expectations and that you found the assembly challenging.
We understand the frustration with the parts not measuring at the time of delivery, and the additional time to correct the measurements of the parts, and would have been able to confirm the measurements and replace any parts if needed. If you require any assistance or have any queries, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave the feedback on your experience with us.
We are pleased to hear that the team member on our Show Site provided exceptional service to you during your visit to us. We are sorry for the disappointment caused by the item you have ordered and had delivered. Please know that your feedback is important to us, and will be taken on board. If you require any assistance or have any queries, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Exactly what was shown on line...great to have the film insude and out on the windows made it easy to paint.
Shame there were no pre done drill holes”
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We’re delighted that you found our product matched what you saw online and that the film on the windows made your painting process easier. It is always a pleasure to hear that you are satisfied with the item you have ordered. If you have any queries or need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Great service. Easy to order and pay. Good communication. Delivered on the day I chose. Shed is great but the instructions are not the best. The manufacturer's website has added additional drawigs which cleared up some of the problems.”
Good Afternoon,
Thank you for your positive feedback on your experience with us.
We’re pleased to hear that you found our service easy and that your shed was delivered as planned. We appreciate your feedback regarding the instructions, and we’re glad to know that the additional drawings on the manufacturer's website were helpful. Your feedback is valuable as we strive to improve our products and services. If you have any queries or need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We're thrilled to hear that your shed was delivered on time and that you found it easy to build. We strive to make the entire process as smooth as possible, and it is rewarding to know that we achieved this for you. Should you need any assistance or have any queries, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“Found this company online. The order was very easy to place and it was delivered and erected on the date specified. Also received an after-care phone call from Elbec to see if I was satisfied with the product.”
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We are delighted to hear that your ordering process was smooth and that everything was delivered and erected on the date that was agreed upon and booked. It’s great to know that our after-care service made a positive impression. Your satisfaction is our priority, and our Customer Care Team remain at hand if you require any assistance or need any information.
Kind Regards,
elbec Garden Buildings.
“Great product, well made, lots of information regarding preparation of site, clear instructions and great delivery. Very happy with our order and appreciated the follow up customer service call.”
Good Afternoon,
Thank you for taking the time to leave us with your fantastic review!
We’re thrilled to hear that you’re satisfied with the product and that the instructions and delivery met your expectations. Our team is dedicated to providing thorough information and excellent service, and it’s great to know your experience reflected that. If you need any assistance or have any questions, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your review and for sharing your feedback regarding the door handles.
We’re pleased to hear you are happy with the building itself, and we apologise for the delay in getting your door handles to you. Your satisfaction is important to us, and we appreciate your patience as we work to provide the handles to you. If there's anything further we can do to assist, please don't hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
