Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the damaged glass, warped and split wood, and the instructions that were stuck together. That isn’t the standard we aim for, and we understand how frustrating this must have been.
Please contact our Customer Care Team with your order number and, if possible, photos of the damage so we can review and assist with moving this forward for you.
Kind Regards,
elbec Garden Buildings
“Purchased a canopia shed. Ordering was easy and I was kept informed of my order status and delivery times. Great service and would certainly recommend this company”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you were satisfied with the easy ordering, kept informed about your order status and delivery times, and would recommend us.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are delighted to hear that you experienced excellent customer service and timely delivery.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry to hear that the shed has not met your expectations, including holes and gaps in the tongue and groove wood. This is not what we aim to provide.
If you would like, please contact our Customer Care Team with your order details so we can review this in full for you to assist you in moving this forward.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you found our customer service and delivery professional. We are here to support you as you move forward with the assembly and hope the overall result meets your expectations. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you were pleased with the on-time delivery and that the product met your expectations.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you are satisfied with everything. We aim to provide customer satisfaction, and it is wonderful that it has been met with your order.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you are satisfied with the quality, price, and on-time delivery. It means a lot that you’d recommend us.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Luckily the driver phoned me as was going to be delivered to number 90 instead of 94, the driver was very good and placed item in back garden. Fairly easy to assemble but lots of knots in the wood and visible screw holes. Roof felt was missing and had to wait 5 days for that to be delivered. Saying that we have painted the outside and stained the inside and pleased with result.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are glad the driver placed the item in the back garden and that you’ve managed to paint and stain it to your liking. We’re sorry to hear about the delivery mix-up, the knots and screw holes, and the missing roof felt, causing a delay.
If you require any assistance with the remaining issue or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your kind words.
We are glad you found our website and ordering process efficient, and that you were able to order your chosen garden feature easily.
If you need any further assistance, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings
“I placed the order over 4 weeks ago and have yet to receive confirmation of a delivery date. It’s ironic I should be invited to review this company when I have yet to receive a product or indeed a likely date when I can expect to receive the product!”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear you have not yet received a delivery date or the product. This is not the level of service we aim to provide.
Please contact our Customer Care Team with your order number so we can review your case and assist you in moving this forward.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that ordering and delivery were straightforward for your chosen garden feature.
If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review. We are glad to hear the assembly was easy and that the finished look is to your satisfaction.
If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that the instructions were poor and that the knots on the shed fell out during assembly.
If you require any assistance or have questions, please don’t hesitate to contact our Customer Care Team so we can help resolve this.
Kind Regards,
elbec Garden Buildings
“The instructions were easy to follow, but it did take a day for 3 of us to build it. It was difficult to get the hinges in correctly so that the door and windows shut correctly and stay shut. The window catches are not very good quality. Having said all of that our granddaughter loves it and it looks very pretty.”
Good Afternoon,
Thank you for sharing your experience. We are glad your granddaughter loves the playhouse, which looks lovely.
We are sorry to hear about the hinge and window issues and the window catches. We’ll note this feedback and are here to help. If you’d like, we can guide you through adjustments.
Please don’t hesitate to contact our Customer Care Team with your order details if you need further assistance.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the issues and the poor delivery and customer service you’ve experienced. This is not the level of service we aim to provide.
Please contact our Customer Care Team with your order number so we can review your case in full to assist you in moving this forward.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you are satisfied with how the building looks. If you need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear the delivery was on time and you are satisfied with the product. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Was put together by my brother-in-law and a couple of his friends, thank goodness! It took a little longer than half a day, more like two whole days but the end product is really great!!”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear the end product is really great, and that it’s been worth the extra time. If you need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a 10 x 8 pent shed with no windows and received one with 2 pairs of windows which will end up against the side wall of the house as it is effectively being used as a lean to shed 🙄.Other than that the shed looks ok.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear the shed delivered didn’t match what you ordered, and that the window setup could cause issues with its placement.
We will pass your feedback on to our product team to review the window configuration and ensure accuracy for future orders. If you’d like, please contact our Customer Care Team with your order number and photos of the shed as received so we can assist with a resolution.
Kind Regards,
elbec Garden Buildings.
