Good Afternoon,
Thank you for taking the time to share your comments with us.
We are truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we will certainly take them into consideration as we strive to improve our products and services. If you would like to discuss this further or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you so much for your excellent review.
We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. If there’s anything we can assist you with, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your review with us.
We are delighted to hear that the arch you purchased is perfect for your garden. Your satisfaction is our top priority, and we appreciate your understanding. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for bringing your concerns to our attention.
We sincerely apologise for the delay you are experiencing with your order. We understand how frustrating it can be to wait without communication, and we assure you that this is not the experience we want our customers to have. Your feedback is crucial, and we will investigate this matter further. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Elbec are a good co to deal with, the building (forest 4 life 6x8) is okay for the money, i had wished id spent more now, and got a better building, but you get what you pay for, so for the price it was what i should have expected!”
Good Morning,
Thank you for your review and for sharing your thoughts with us.
We are pleased to hear that you found our service satisfactory, though we understand your desire for a different building. Your feedback is invaluable in helping us continue to improve, and we appreciate your understanding of the differences. Should you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind review.
We are thrilled to hear that you find our products meet your expectations. Your satisfaction means a lot to us, and we appreciate your feedback. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We are glad to hear that you like our products, but we sincerely apologise for the wait you encountered. Timely delivery is important to us, and your feedback will help us work towards improving our processes. If you have any further comments or if there's anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your review with us.
We are glad to hear you found the shed to be satisfactory. Your satisfaction is important to us, and we appreciate your feedback. If you require any assistance or have any further enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The actual standard of service re the actual ordering process and delivery was excellent.
However the standard of the product has proved to be below par as explained in my product review.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you had an excellent experience with our ordering process and delivery. However, we understand your concerns regarding the product. If we can be of assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I was pleased with the log store. Both the ordering and delivery process. However having carefully put it all together, after applying a water based wood preservative on all surfaces, I have noted the wood on the roof has started to split after no more than a week outside. The splits are where the nails are joining the overlapping thin pieces of wood. This might be as a result of the high temperatures we have had recently bit I still find this disappointing as I was very pleased till today. Hopefully this isn't the norm but just my bad luck!”
Good Afternoon,
Thank you for sharing your thoughts regarding your log store.
We are glad to hear that you were pleased with the ordering and delivery process, but we sincerely apologise for the splitting you have observed after applying the wood preservative. It's understandable to feel disappointed, especially after taking the time to prepare your product. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are thrilled to hear that our delivery driver provided you with exceptional service. Your appreciation means a lot to us. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivery was just dumped on my front garden, and then when i said this to the driver via text, all i got back was some snarky response and basically given a “tough titty” attitude. Still waiting on a refund of £500. Id personally avoid this company.”
Good Morning,
Thank you for sharing your thoughts with us.
We sincerely apologise for your experience regarding the delivery and the communication from our driver. It is disheartening to hear that we fell short in providing the service you expected. We take your concerns seriously and will address this with our team. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your review with us.
It is great to hear that your chosen garden product has met your expectations. We hope you enjoy putting it together and that it meets your satisfaction. If you have any questions during the assembly process or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your thoughts with us.
We sincerely apologise for the delay in the arrival of your items. We understand how important it is to receive your order on time, and we appreciate your patience during this process. Your feedback helps us improve our services, and we are committed to improvements. If there's anything we can assist you with, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We truly appreciate your kind words about our service and timely updates. It’s great to know that we met your expectations. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you received your order promptly and found the product has met your expectations. Your satisfaction is our priority, and we appreciate your kind words. Should you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your feedback regarding the arbour.
We are pleased to hear that you find it lovely, but we sincerely apologise for the assembly challenges you faced due to the instructions and the absence of screw holes. Your experience is valuable to us, and we will certainly take your comments on board. If there’s anything we can assist you with or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear you are pleased with the completion of your garden product. Your satisfaction means everything to us. Should you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Poor quality of wood and not well fitting windows or door. Have had to fill between joints and add beading around the windows to reduce drafts and make watertight.
Having said that, having done the repairs, it looks lovely and we are now happy with it.”
Good Morning,
Thank you for taking the time to provide your feedback.
We apologise for the issues you encountered with the parts for your chosen garden building. It is great to hear that after making those necessary adjustments, you are now pleased with how it looks. If there's anything we can assist you with or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Generally pleased with the summerhouse apart from some issues regarding the quality of the joints which have required to be filled to make watertight and windproof and a good few holes in the wood and badly fitting windows to which we have had to add beading to reduce drafts. Some of the wood was split and needed to be repaired before construction.”
Good Morning,
Thank you for your feedback regarding the summerhouse.
We are pleased to hear that you are generally satisfied, and we are sorry to learn of the issues you have encountered with the parts of your chosen garden building. Your comments are invaluable to us and will be taken on board seriously. If there is anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
