“Arrived battered on one side. Reached out to company with photos but no response. Had to do repairs ourselves. These things happen in transit sometimes but a response would have been appreciated. Fine for bike storage but not sure how long it will last. Had to reinforce floor as really flimsy.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that your item arrived damaged and that you did not receive the response you were expecting after contacting us. We appreciate how frustrating it must have been to carry out repairs yourself, particularly when you had taken the time to provide photographs.
While damage can occasionally occur during transit, we understand the importance of responding promptly and supporting customers when issues arise. Your comments regarding the communication received, as well as the construction and floor strength, have been noted and will be shared with the relevant teams and manufacturer for review.
We are pleased that the item is currently suitable for your bike storage needs and appreciate you sharing your honest feedback.
Kind regards,
elbec Garden Buildings
“absolutley terrible, the arch is faulty have provided numerous photos's and opened a case with Paypal, Elbec agreed to arrange a collection with forest garden ,however the collection driver never showed up, despite waiting in all day, Elbec now have changed the agreement and instead of re-arranging are insisting I return the arch at my own expense, this is completely unacceptable, its not my fault the orginal collection did not turn up, I should not be held hostage because elbecdo not wish to pay the refund and Forest Garden haven't collected the arch. I may well take legal advice as this is out of order on all counts.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you have been unhappy with the handling of your concern and appreciate your frustration regarding the failed collection attempt.
We understand that you had provided details and images of the issue and that a collection was arranged. We apologise that the collection did not take place as expected, and we appreciate the inconvenience caused by having to wait in for the driver.
We are reviewing the matter with the relevant parties to understand what happened and to ensure the appropriate next steps are taken. We are committed to working towards a resolution and will continue to communicate with you directly regarding your case.
Thank you for bringing your concerns to our attention.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with the appearance and value of your shed, and that you found it easy to assemble. It is also great to know that your delivery experience was positive and that our driver was helpful and accommodating.
We really appreciate you taking the time to share your feedback and hope you enjoy your new shed for many years to come.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are very pleased with your trellis and that you had a positive delivery experience. It is great to know that our delivery team were friendly and helpful.
We really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were disappointed with the delivery timeframe. We appreciate that waiting longer than expected for an order can be frustrating and understand your concerns.
We are pleased that your order has now been delivered and hope that you are happy with the product.
Thank you for sharing your experience, and your feedback will be noted and reviewed by the relevant teams.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that your order could not be fulfilled as expected and appreciate how disappointing this must have been, particularly after waiting for over a month.
We understand the frustration caused by being advised so close to the expected delivery date that the item was unavailable. Your comments have been noted and will be shared with the relevant teams to review how availability updates and communication can be improved.
We apologise for the inconvenience caused and thank you for bringing your experience to our attention.
Kind regards,
elbec Garden Buildings
“Very pleased with item. No missing parts , preservative completely dry enabling the application of paint.
Eight pre-assembled sub assemblies keeps onsite work down.”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are very pleased with your item and that everything arrived complete with no missing parts. It is also great to know that the preservative was fully dry, allowing you to apply your chosen paint finish, and that the pre-assembled sections helped reduce the work required on site.
We really appreciate you taking the time to share such detailed feedback and hope you continue to enjoy your purchase.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Posted 1 week ago
Good Afternoon,
Thank you for taking the time to share your fantastic 5-star review.
We’re delighted to hear that you are very pleased with your purchase.
It’s great to know that everything arrived complete with no missing parts and that the preservative was fully dry, allowing you to move straight on to painting. We’re also pleased that the pre-assembled sections helped to make the installation process more straightforward and reduced the amount of work required on site.
Thank you for taking the time to share your experience. We truly appreciate your feedback and hope you enjoy your new garden building for many years to come.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you received excellent service and are pleased with the quality of your product.
We really appreciate you taking the time to share your feedback and your kind recommendation.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We appreciate that you have rated your experience based on the service received so far and understand that you are unable to comment on the product until it has arrived.
We hope your delivery reaches you as expected and that you are delighted with your purchase once received. We would welcome your feedback once you have had the opportunity to enjoy the product.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you found our service prompt, professional and helpful. Your kind feedback is greatly appreciated and will be shared with the team.
Thank you for taking the time to share your experience.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The time slot for delivery was emailed at 04.00 showing a delivery time before I had got up. Thre's little point in sending a delivery slot by email at that time in the morning. Who do you think would possibly read it at 04.00?”
Good Afternoon,
Thank you for taking the time to leave your review.
We appreciate your feedback regarding the delivery notification. We understand your frustration that the email containing the delivery time slot was sent very early in the morning, particularly when the advised delivery window began before many customers would reasonably have had the opportunity to read it.
Delivery notifications are typically generated automatically by the delivery network; however, we appreciate your comments and will share this feedback with the relevant team for review.
Thank you again for bringing this to our attention.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with the quality of your purchase. We also appreciate your feedback regarding the instructions and are glad that you were able to successfully complete the assembly.
Your comments will be shared with the relevant team, as customer feedback helps us and our manufacturers continue to improve.
Thank you again for taking the time to leave your review.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are very pleased with your garden arch and that you found it to be good quality, easy to assemble and straightforward to erect.
It is wonderful to know that it has made a great addition to your garden. We really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“My greenhouse arrived with three very warped doors. Upon contacting the garden centre I was informed it was due to the heat. I don’t think so. They arrived warped. After a few emails they have now agreed to send new doors. Let’s hope these are not warped. It might be a good idea in future if orders were checked before they were sent for delivery.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that your greenhouse arrived with warped doors and appreciate the disappointment and inconvenience this has caused.
We are pleased that replacement doors have now been arranged for you and hope these resolve the issue to your satisfaction. Your comments have been received and will be shared, as all feedback is taken on board and seriously.
Thank you again for bringing this matter to our attention, and we hope the replacement parts allow you to fully enjoy your greenhouse.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that your fencing order was fulfilled successfully. As an authorised retailer, we work closely with our trusted manufacturers, including Forest Garden, who manufacture and supply many of the products available through us.
In this instance, your order was placed with elbec Garden Buildings and fulfilled by Forest Garden directly. We appreciate your feedback and are pleased that the process allowed your order to be completed.
Thank you again for sharing your experience.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Excellent website and options. Delivery date slipped by a few days from that agreed, otherwise would have given 5 stars. Delivered exactly where we wanted. Delighted at the extent of pre-assembly, which will be a huge help when we come to put it up next week.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that you found our website and product options excellent, and that you were happy with the level of pre-assembly provided. It is also great to know that your delivery was placed exactly where you wanted it.
We apologise that the delivery date slipped by a few days and appreciate your understanding. Your feedback regarding the delivery experience has been noted and will be shared with the relevant teams.
We hope your installation goes smoothly and that you enjoy your new garden building.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with your 7x3 bike shed and that you found it to be a good quality product, easy to assemble and delivered on time.
We really appreciate you taking the time to share your feedback and are pleased to know you are very satisfied with your purchase.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Excellent communication, order was delivered as scheduled. The fencing and trellis I ordered was of the very high standard I have come to expect from Forest Gardens.”
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you received excellent communication throughout your order and that your delivery arrived as scheduled. It is also great to know that you are pleased with the quality of your Forest Garden fencing and trellis.
We really appreciate your kind feedback and your continued confidence in the products.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Elbec garden buildings delivery was on time and delivery chap was super helpful, courteous and professional, couldn’t fault it. However Elbec should give serious consideration to not stocking poor quality goods as it is letting them down.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that your delivery arrived on time and that our delivery driver provided a helpful, courteous and professional service. We appreciate your kind comments regarding the delivery experience.
We are sorry to hear that you were disappointed with the quality of the product itself. Your feedback is important to us and will be shared with the relevant teams and the manufacturer for review.
We appreciate you bringing your concerns to our attention and thank you again for taking the time to share your experience.
Kind regards,
elbec Garden Buildings
“Initial communication regarding delivery could be improved but then emailed regular updates. Once delivery date known items were delivered within that time slot.”
Good Morning,
Thank you very much for your 5-star review.
We appreciate your honest feedback regarding the initial communication around delivery and are pleased to hear that the regular updates provided afterwards helped keep you informed. It is also great to know that your order arrived within the confirmed delivery time slot.
Your comments are valuable and will be shared with the relevant teams as we continue to improve our customer experience.
Thank you again for taking the time to share your feedback.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
