“The 6x4 Palram Canopia Hybrid Greenhouse. We would return it if we had not part built it. The frame is sturdy but the polycarbonate panels are very flimsy. 3 days trying to build it. The nuts and screw spin around when trying to tighten them as they are in awkward places.
We don't think it's worth the price that we paid.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about the issues you experienced with your chosen Greenhouse. The description you’ve given suggests the panels and fittings may not have met expected standards.
If you haven’t already, please contact our Customer Care Team with your order details so we can review your order and concerns, and advise on the best assembly steps to prevent any spin in the nuts and screws.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are delighted to hear that your chosen garden feature was excellent, well-made and delivered in the allotted time. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your wonderful feedback with us.
We are pleased that you found your chosen garden feature to be great value for money, easy to order, and quick delivery, and that the assembly instructions were clear. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Very well made, solidly built, good value for the price.
Excellent team called with the summerhouse and erected it in just a few hours, very pleased with the team.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are delighted to hear that the summerhouse was erected in just a few hours and that you’re pleased with the team and the overall value. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your kind comments.
We are delighted to hear that the log store was delivered promptly by friendly staff and that you are satisfied with the service. If you need any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“i will not be using you guys again due to following your step by step guide to build the shed and iv had nothing but call backs from the customer due to the window leaking iv now had to refund them money and also had to seal all round the windows to provent it from any further leaks.
I would like a part refund due to this problem.
call me as soon as you guys can to discuss this matter on 07944559325 or 07377652026”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry to learn that your chosen building had experienced concerns with water intake through the window, and had we been notified, we could have reviewed this for you. It is also highly advised to ensure the building is treated in full either before or just after the assembly has taken place, and then to seal the building, as confirmed in the instructions aftercare guide.
Should you wish to discuss your concerns further, we ask that you contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“As a joiner, I found the framing timber a little smaller than required 35x35 would be better, lots of the cladding nails protruding, to provide a stronger finish I have lined the inside with 9mm osb.
The double doors would be better with a decent frame, but I suppose all OK for the cost”
Good Afternoon,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you feel the framing timber and some fittings didn’t meet your expectations, and we have taken your comments on board, as we take all feedback seriously. If you have any questions or require any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you very much for your kind comments.
We’re delighted to hear that you found placing the order easy and that the delivery was excellent. If you need any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“A good product; would be good if the papers included an emphasis on the likely time to be taken for construction; two persons certainly and possibly 10 hours or so to put together.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are glad to hear that you are satisfied with the product. We appreciate your suggestion, and your comments have been taken on board, as all feedback is taken seriously. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We are very sorry to hear you had not received your order at the time you provided your feedback; however, after further investigation, we can note that you had requested a delay in the delivery, to then take place for the week commencing the 16th February 2026. We have been informed that your delivery has taken place and that you have received your order.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I found the price competative, ordering was smooth and contact good. Delivery was ahead of expected date, driver and delivery was excellent. Overall would highly recommend, very happy,”
Good Morning,
Thank you very much for your kind comments.
We are delighted to hear that you found the price competitive, the ordering smooth, and the delivery ahead of the expected date with excellent service. Your recommendation means a lot to us. If you need any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Easy to order, driver was very helpful.
Unfortunately the shed was pretty sub standard in build quality. The roff trusses arent substantial enough for the size of the shed, these also had to be put togeter from scratch which with other sheds they have come pre made.
The hardwatre pack was aslo very cheap , resulting in having to buy new screws, nails ect. The roof for this size of the roof could have done with being of thicker sheet material for the size of the shed.
Unfortunately I wouldnt purchase again.”
Good Afternoon,
Thank you for taking the time to share your feedback. We are sorry to hear that the shed did not meet your expectations in terms of build quality and components.
We would like to note that we have not received any communication regarding these concerns. Your comments regarding the roof trusses, hardware pack and roofing material are appreciated, and we will ensure this feedback is passed on to the manufacturer.
If you would still like to discuss this matter with us, please do not hesitate to contact our Customer Care Team with your order details.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced with delivery. Please note that we were not contacted regarding a change of address, which meant we were unable to amend the delivery address.
We always aim to support our customers wherever possible and would be welcome to discuss any future orders or delivery arrangements to ensure a smoother experience.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your kind comments.
We are delighted to hear that you are satisfied with both the product and our service. Your feedback is greatly appreciated, and our Customer Care Team remain available if you need any assistance or have any questions.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review. We’re pleased to hear that you were satisfied with the delivery and service.
We understand your concerns regarding the softwood construction and appreciate your feedback. Softwood is a popular choice for ease of use and assembly, though we recommend regular maintenance and treatment to help ensure longevity.
Should you have any questions or need advice on caring for your shed, our Customer Care Team will be happy to assist.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for sharing your kind review with us.
We are delighted to hear that you are pleased with the quality of your purchase and that you found it to be good value for money. Your feedback is greatly appreciated and will be shared with the team. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback. We are pleased to hear that you found our team helpful and prompt throughout your purchase.
We are sorry that the product itself did not fully meet your expectations. An email was sent to you on 30th December 2025 to request some further information so that we could look into this for you, and we were awaiting your reply at that time. We understand from your recent confirmation that this has now been resolved, but we do apologise for any inconvenience caused.
If there is anything further we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The Order was delivered sooner than the initial lead time quoted. We were advised in advance, and the delivery was made within the specified time slot. The driver was friendly, helpful ,and placed the product where requested.”
Good Morning,
Thank you for taking the time to share your kind feedback with us.
We are delighted to hear the delivery arrived earlier than expected, with advance notice and within the chosen time slot, and that the driver was friendly and placed the product where you requested. If you have any questions, or require any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Ordering our gazebo was simple and straightforward. Being able to choose the delivery date was a real bonus. Delivery was on the day with tracked updates as to the arrival of the delivery van. Perhaps be aware that it is delivered by just one person.”
Good Afternoon,
Thank you for taking the time to share your wonderful feedback.
We are glad to hear that ordering your gazebo was straightforward and that you appreciated the delivery date option and tracked updates. If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback about the shed.
We are sorry to hear that you are unhappy with the product and your experience. We would like to clarify that the item was delivered on 7 January 2026, and we have not received any contact or queries regarding measurements, missing screws, or fitting issues either before or after delivery.
We are always happy to help resolve any concerns and would welcome the opportunity to look into this for you. Please feel free to contact our customer support team with your order details so we can assist you further.
Kind regards,
elbec Garden Buildings.
