Dear Mr Charles,
We're delighted to hear that you had an excellent experience with our service and that the delivery was speedy.
Thank you so much for the 5-star rating!
If there's anything more we can assist you with or if you have further comments, please feel free to reach out.
We appreciate your positive feedback and your business!
Best wishes,
elbec garden buildings
“I have now finished my shed (except for some landscaping), cold and wet weather since delivery have slowed me down. I am generally very pleased with the shed but I do have some observations.
Generally the construction was easy, with the proviso that the print the instruction manual pages 10 and 11 (in more detail) was thick and blurred and would be easier to refer to if they were on a double page spread. This is the fourth garden building that I have constructed.
Before assembly I painted all surfaces of the items, 2 coats of Ronseal Duck’s back Forest Green. I didn’t realise how much surface area was involved and it did take a long time especially with the bad weather. I was disappointed with the quality of the doors and I should have complained straight away but wanted to crack on and get it together and weatherproof. Specifically when you paint you study the item closely and one door was a lot worse and it was possible to see between the planks in two places, one gap was about 12 inches long and the other about 18 inches long. I decided to get it together I would fill these gaps with wood filler.
When fitting the roof bearers A3034 and A3044 I decided that I would overlap them for added strength and not have straight joints.
Providing the roofing felt as three strips pre-cut to the correct length was very good, previously I have had to roll out a whole roll and cut to length.”
Dear Mr Julian,
Thank you for sharing your feedback and observations regarding your shed assembly experience!
We appreciate your detailed comments, as they help us identify areas for improvement.
We apologise for any inconvenience caused by the blurred instruction manual pages and will consider your suggestions for future improvements.
We're also sorry to hear about the quality issue with the doors and appreciate your patience in addressing it.
It's great to hear that you found the pre-cut roofing felt convenient.
If you have any further feedback or need assistance, please don't hesitate to let us know!
Best wishes,
elbec garden buildings
Dear Mrs Carol,
We're delighted to hear that your summerhouse delivery arrived on time and that the driver provided friendly and helpful service by placing the parts where you needed them.
If you have any questions or need further assistance with assembly or anything else, please feel free to reach out!
Best wishes,
elbec garden buildings
“This is the second time that we have bought fence panels from Elbec.
Ordering on line is simple and deliveries arrive at the time that we requested.
The delivery driver is very helpful and the panels are of a good quality.”
Dear Mrs Elizabeth,
Thank you for being a returning customer!
We're thrilled that you found our online ordering process simple and that your deliveries arrived promptly, as requested.
We take pride in providing quality fence panels and ensuring a positive experience from start to finish!
Please don't hesitate to reach out if you have any further fencing needs or questions.
Best wishes,
elbec garden buildings
Dear Mr Kevin,
We're delighted to hear that you had an excellent experience with our service!
Ensuring customer satisfaction at every stage is our top priority, and we're glad we could meet your expectations.
If you ever need assistance in the future, please feel free to reach out. Thank you for choosing us!
Best wishes,
elbec garden buildings
Dear Mr David,
We're thrilled to hear that you're pleased with your summer house!
It's wonderful to know you're looking forward to enjoying it during summer.
If you have any questions or need further assistance, please don't hesitate to let us know.
Thank you for choosing our product!
Best wishes,
elbec garden buildings
“Thank you for the,summerhouse /shed , received on time with regular updates on the way here. I haven’t had it put up yet as not painted as weather has been awful, so wrapped up and under cover. I will update you more when completed ,with a few photos.”
Dear customer,
You're very welcome!
We're delighted to hear that your summerhouse/shed arrived on time and that you've been informed throughout the process.
Taking your time to paint it properly sounds like a wise decision, especially considering the weather.
We look forward to hearing more about your experience once it's completed, and we'd love to see photos of the finished product!
Please feel free to reach out if you have any questions or need further assistance.
Thank you for choosing our product!
Best wishes,
elbec garden buildings
“Purchasing was straightforward and delivery and installation good. Some problems with the shed construction, and a replacement door is being fitted soon .”
Dear Mrs Anthea,
Thank you for your feedback!
We're glad that purchasing, delivery, and installation went smoothly.
However, we apologise for your issues with the shed construction and the door.
We're committed to ensuring your satisfaction, and we're currently working on resolving the door problem.
If you have any other concerns or need further assistance, please don't hesitate to contact us.
We appreciate your patience and understanding!
Best wishes,
elbec garden buildings
“Nice building, but shed door doesn't fit at all, so I am waiting for a replacement. A piece was missing so they had to come back to fit it. I think the wood bearers should be thicker and higher off the ground. They are letting water sleep up with all this heavy rain. Delivery and installation very good.”
“Great communications from them at all times explaining delivery etc. It arrived on time and was left where I had requested.
The bike shed is definitely a 2 person job and bits of it are quite fiddly. Watch the video over and over to get it right. Definitely better with the floor locking kit.”
Dear Mr Gary,
We appreciate your feedback!
We're glad to hear that you had a positive experience with our communication and delivery process.
Assembling a bike shed can be tricky, but it's great to know that the instructional video was helpful.
If you have any further questions or concerns, feel free to reach out to us!
Best wishes,
elbec garden buildings
“Building came damaged and took over a week to rectify, the stain was so iragr it was ridiculous and when I spoke to customer services I was actually laughed at by the agen it the phone…
Overall a nice product but be prepared to rectify the many issues that come with it such as windows that are made far to small for the recess meaning lots of additional packing required to fill the gaps, wood that is already split and nails protruding from the finished surface..and as for the return on the roof overhang…seriously what we’re the designers thinking!
Buy cheap but be prepared to spend a lot of time and effort to make good….”
Dear Mr Barry,
We're delighted to hear about your spot-on service experience and that the delivery was on time.
It's great to know that the delivery team even assisted with carrying large parts around the back garden.
If there's anything more we can assist you with or if you have further comments, please feel free to reach out!
Best wishes,
elbec garden buildings
Dear Mrs Lynne,
We're thrilled to hear that you would recommend our service and that you're very pleased with how the order was processed.
Thank you for recommending us, and we appreciate your business!
Best wishes,
elbec garden buildings
Dear Mrs Lynne,
Thank you for your kind words!
We're pleased to hear that you found our service efficient and helpful, and we're glad you're satisfied with our products.
We appreciate your business and review!
Best wishes,
elbec garden buildings
Dear Ivan,
Thank you so much for taking the time to leave us a 4-star rating!
We greatly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase!
Should you have any further questions or require any assistance, please do not hesitate to reach out to us.
Best wishes,
elbec garden buildings
“Delivered before booked date. But messaged well before hand to say is it convenient.
The men were most polite, friendly and put the shed exactly where we required it to be put.
The whole process from ordering to delivery very easy and no complications. The shed is very good quality and price very reasonable.
Fully recommend elbec as a company.”
Dear Mr Stephen,
We're delighted to hear about your positive experience!
It's great that the delivery was not only ahead of schedule but also coordinated with your convenience.
We appreciate your kind words about our polite and friendly delivery team, and we're pleased the shed was placed exactly where you wanted it.
Thank you for recommending elbec, and if there's anything more we can assist you with, please feel free to reach out.
We appreciate your business and look forward to serving you again in the future!
Best wishes,
elbec garden buildings
Dear customer,
Thank you for your positive feedback!
We're glad to hear that you found our service reliable and the price very good.
While the shed may not be the strongest, we're pleased to know it suits your needs for the allotment.
If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
We appreciate your business and look forward to serving you again in the future!
Best wishes,
elbec garden buildings
“A great service and excellent product at a reasonable not inflated price. Other sites show this exact shed for over £200 more ripping off the unsuspecting punter.”
Dear Mr Chris,
We're thrilled to hear about your positive experience!
Providing great service and excellent products at reasonable prices is our goal.
We appreciate your kind words and are pleased to have met your expectations.
Thank you for choosing elbec, and we look forward to serving you again in the future!
Best wishes,
elbec garden buildings
Dear Miss Eileen,
You're welcome!
If you ever need assistance in the future, don't hesitate to reach out.
Have a wonderful day!
Best wishes,
elbec garden buildings
