“Arrived carefully stacked and in good condition. Unortunately though there were multiple pieces ( more than the previous shed) and several pieces were either a little long or a little short and needed customising! Some nails were too short and didnt go through one board let alone into the 2nd which was annoying, and had to purchase some longer ones. Looks very smart though albeit a little less sturdy than previous shed.”
“Does the job but supplied with glass missing and poorly fitting windows. When I contacted 'customer service' I was asked to send photos of the missing glass (a bit tricky!) and informed that the windows were not meant to open I've cut some spare greenhouse glass I had, to replace the missing and damaged panes. This is puzzling as all four windows have hinges at the top and are fitted with window stays so that they can be propped open. Two open smoothly as they are obviously intended to, the other two have been poorly and crudely fitted at the manufacturing stage. I have now adjusted them to operate as they are clearly intended to. Overall the product looks good and is right for the location in my garden but Elbec/Shire sell these sheds on the basis that they are a precision manufactured product, which they are not. Basic erection is straightforward but expect to have to make minor adjustments to compensate for weaknesses in the manufacturing process.”
“The 8 x 10 summerhouse arrived on time and was easily transported to the back garden. The base was easy to construct. Instructions for the summerhouse could be a bit more clear and the online videos do not cover some aspects too well, so a bit of common sense is required. A warped door was very quickly replaced through customer services. Plenty of screws are supplied.
We insulated and lined the interior to extend the use throught the year.
All in all I am very pleased with the building.”
Good Afternoon,
Thank you for your kind words and for taking the time to leave us with your feedback. We are always pleased to hear that the service we have provided has met your expectations.
We are sorry for the inconvenience caused by the delivery, and your feedback will be taken seriously. We value your response and will share your experience with the delivery team.
Thank you again for your review, and we remain at hand if you have any further comments or need any assistance.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your fantastic feedback. We’re pleased to hear that you are satisfied with the shed and the service we have provided.
Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We remain at hand if you have any further comments, or need any assistance.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback. We are sorry that the storage shed did not fully meet your expectations.
We have taken your feedback on board, as we value your review, which is taken seriously. If you have any further comments or need any assistance, please do not hesitate to contact us, as we do remain at hand.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your wonderful review. We are delighted to hear that you found the log store easy to assemble, and has met your expectations.
Your satisfaction is important to us, and it’s great to know that our product met your expectations. If you have any further comments or need assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“The perfect service, ordered product, was delivered on time, looks fantastic up, encountered one small hitch but it was sorted within 24 hours. What more can you ask for
Well done Elbe Garden Buildings”
Good Afternoon,
Thank you for taking the time to leave such a positive review. We are pleased that your experience with us has been to your satisfaction.
We aim to provide the best experience and service throughout your journey with your order with us, and we are delighted to know that it has been me/
If you have any further comments or need assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“The shed itself is excellent value for money.
Unfortunately the delivery department did not tell us in advance of the delivery date, and only the driver called me just before delivery, causing me an issue at work.
They say they have made improvements; let's hope so.”
“This is an amazing large Wood Store.
Originally the fixings weren't sent out, however contacted customer service, which was amazing and we're immediately sent out.”
“The order was not complete; roof truss fittings and instructions for roof and windows missing. Leaving my potting shed open to the high winds and rain for 2.5 weeks”
