Good Afternoon,
Thank you kindly for leaving your lovely feedback with us.
We are delighted to hear that you found our products to be excellent and that the ordering process was easy for you. It’s great to know that our delivery times were convenient as well. Should you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your kind review.
We are delighted to hear that you found the assembly straightforward and that the delivery service has met your requirements. Your satisfaction is our priority, and it's great to know that we’ve met your expectations. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful feedback with us.
We are glad to hear that the delivery service has met your satisfaction. Your happiness with our service means a lot to us. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for leaving your fantastic review with us.
We are thrilled to hear that you are pleased with both our service and your new shed. It’s great to know that it looks fantastic in your space. If you ever need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Firstly order didn't arrive on the day it was supposed to, having got up before 7am, at age 80 and waited 'till 7pm on the evening before I could leave the house to walk my dog which left me to walk her in the dark!
There was no apology just a text message days later to say my order had been rearranged and when it did arrive there were 6 pieces missing. Had to wait several more days for them to arrive.
The person I was paying to do the work to install it for me had to rearrange his work schedule due to firstly it not arriving until a week later than it should have and then another revisit due to the order being incomplete !!!!
Not impressed at all with service and AFTER sales service.
The quality in itself is faultless hence me giving the rating I have.
The quality”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the delays you faced with your order and the inconvenience it caused, especially considering the delivery did not occur on the original date booked. It is disappointing to learn that not only did the order arrive late, but you also received incomplete items. We understand how this affects your plans and the arrangements you made for installation.
We aim to provide excellent service, and we are sorry that we have fallen short with your order. The lack of communication regarding the delivery has been taken on board and seriously, as we strive to provide you with any updates relating to your order.
If you would like to discuss this further or need any additional assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave such a great review.
We are delighted to hear that you are satisfied with the arch and found it meets your requirements. Your satisfaction is what we strive for, and we are pleased that we have met your expectations. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your wonderful feedback.
We are delighted to hear that your new shed meets your satisfaction. It is always great to know that the product meets your requirements. If you ever have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful review!
It is fantastic to hear that you are pleased with the finish of your new garden gate after using Protek stain. We are glad you found a solution that works beautifully for you. If you require any information or assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are sorry to hear that the timber and windows did not meet your expectations. We strive to provide quality products, and it’s disappointing to learn that you are facing issues with the building. Your feedback is important to us, and we appreciate you bringing this to our attention.
If there's anything we can do to assist or improve your situation, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Competitive price, delivered promptly by helpful driver. Easy to follow instructions and now looks lovely in our garden. It took 2 to put it together but was simple!”
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that your garden building was delivered promptly and that you found the instructions easy to follow. It's wonderful to know that it now looks lovely in your garden. If you have any questions or need assistance in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your wonderful review.
We are pleased to hear that you found our system straightforward to use and that your delivery was quick. Your feedback is greatly appreciated, and we’re always here to ensure you have a great experience. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your fantastic review with us.
We are delighted to hear that your product was delivered on time and that you're satisfied with the item delivered. Your satisfaction is incredibly important to us, and we appreciate you sharing your experience. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Courier very poor Text to say it was between 17.30 and 19.30 then 22.10.
Text me then to say driver has run out of driving hours.ruined mother's day meal as couldn't go.
Sharon from your customer service was amazing.acredit to your company”
Good Morning,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience caused by the courier service, and we understand how disappointing it must have been to experience delays, especially on such an important occasion as Mother's Day. It’s great to hear that Sharon from our customer service team was able to assist you effectively. Your appreciation of her efforts is much valued.
If there's anything else we can do to make your experience better, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave such a fantastic review.
We are thrilled to hear that you are pleased with the building and that the self-build process was easy for you. Your satisfaction means a lot to us, and we appreciate your kind words. If you need any assistance or have any queries, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful review with us.
We are thrilled to hear that you had a positive experience with the timely delivery and found our planters easy to assemble. Your kind words about our helpful delivery team and the quality of the materials truly mean a lot to us. Should you have any queries or require further assistance, please do not hesitate to reach out to our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your fantastic review with us.
We are delighted to hear that you are satisfied with the product, the speedy delivery, and the competitive pricing. Your positive feedback means a lot to us, and we truly appreciate your support. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Dissapointed with the product as now the shed has dried out the boarding has shrunk and has left big gaps between the boards letting in daylight and possibly rain will now get in.”
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are sorry to hear that you are experiencing issues with your shed, particularly with the gaps that have developed between the boards. This is a natural effect that can sometimes occur as wood dries and settles. We understand how disappointing this must be and appreciate how important the integrity of your shed is to you. This can be assisted with by applying a water repellent to the timber. If you need any further assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“In the first delivery four parts were missing. These took a week to arrive. The shed has been assembled and despite ordering a pressure treated one we felt it needed additional treatment. Unfortunatley after only a few weeks the shed is showing signs of warping and has gaps in it.”
Good Afternoon,
Thank you for taking the time to share your review with us.
We apologise that your experience included missing parts and delays, as we strive for customer satisfaction. It is also disappointing to hear about the warping issues, we understand how frustrating this must be for you. Although the warping is a natural effect of timber, this can be assisted by applying a water repellent to the timber.
If you would like to discuss your concerns further or seek assistance, please feel free to contact our Customer Care Team, who remain at hand to assist you.
Kind Regards,
elbec Garden Buildings
“I purchased a shed from Elbec Garden Buildings, and after making the payment, I received no further information about the delivery. Approximately five weeks later, the shed was delivered and simply left on my driveway.
The quality of the shed is poor, as it is made from cheap materials, including 1"x1" batons, extremely thin OSB, and feather board. Additionally, some of the support structure sections were broken, and I had to fix them myself.
Overall, it’s not a great shed, and their communication was terrible. I would advise avoiding this company if you can; consider buying local instead.”
Good Afternoon,
Thank you for sharing your feedback regarding your experience with us.
We do advise of all delivery lead times on the product page, on our website directly, and we apologise that this information was not highlighted to you at the time of your order. Due to the order, the courier should have contacted you regarding the delivery date, and we apologise that this had not taken place.
As we have not received any contact from you regarding the concerns you have encountered with your order, we offer our apologies that we were not able to offer any assistance before the assembly of the building.
Our Customer Care remains at hand if you require any assistance or any information.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you found the quality to be satisfactory and that the instructions helped with the build. Your feedback is incredibly important to us, and we truly appreciate your kind words. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
