“Arrived just a pallet of loose pieces of wood not quite what I expected . Fairly easy to put up though and a few splits on panelling probably just as it was not packed very well . Still a decent shed and sturdy once up .”
“2 windows arrived broken. Driver took photos and reordered for me. following week a huge piece, looked like the side of a shed with a window in it arrived. Didnt look anything like the 2 small windows in the drivers photos. i made 2 seperate phone calls re this piece and had to ask my neighbour to help me carry it outside into the garden. Delivery driver came the next week and delivered the 2 correct windows and took away the big piece. which i had to ask my neighbour to put outside the front of my house for me.”
“Very pleased with the shed, just one problem. There are too many knots and they are very thin, you can see the light coming in. I suspect they will fall out at some point. Any advice on what to do .”
“This should have been a 5* review - the main product (a Global 8x4 shed) is an excellent product and arrived promptly. It was an issue with the associated floor kit, which I believe was supplied by another supplier, that led to a delay of several weeks before I could erect it. The "floor kit" (6 strips of folded steel) arrived without fixings, instructions and with a design issue; when I queried this with Elbec I was led to understand that the kit was not as expected and advised another would be shipped. I waited three weeks only to receive an identical item but at least with fixings. I made the necessary design adjustment (with an angle grinder) so that the floor kit could be assembled as per the poor instructions; Elbec customer services had lost interest by this point.”
Dear Mr David Hawke
Thank you for taking the time to leave your feedback on your new garden feature.
We're delighted to hear that you found our Global 8x4 shed to be an excellent product and that it arrived promptly. However, we're truly sorry to learn about the challenges you encountered with the associated floor kit.
We sincerely apologise for any inconvenience caused by the delay in receiving the floor kit and for the issues with its design and missing fixings and instructions. Your experience does not meet the standards we strive to uphold, and we understand the frustration this may have caused.
Please know that we take your feedback seriously and apologise for any perception that our customer care team lost interest in assisting you. This was certainly not our intention. Providing attentive and helpful service is paramount to us, and we regret if you felt otherwise.
Kind regards
Customer Care Team
“On delivery missing roof panels . But sent out as soon as they could . Shed panels themselves have lots of holes where the knots in the timber were so had to be filled . Even though it was one of the cheapest sheds would have expected slightly better . Customer service is great and helped straightaway .”
“Sharon from Elbec has been amazing. Shire didn't deliver on the booked date and Sharon from Elbec was in touch as soon as I made them aware. She chased Shire and ensured my delivery was made sooner than the new offered date. Great customer service.”
“Well I didn't think we would have to fill in so many holes from wood knots and loose ones. Mainly to keep wasps from nesting. We decided to use a wood preserver stain as it was very orange. Glad we did as it blends in more. Then decided to waterproof the floor for extra protection. Even though my husband made a concrete base from scratch to make it more stable. The roofing is like a thick roll of sandpaper. It ripped very easily. We will have to patch up during the summer. But at least it's waterproof for now. I suppose you get what you pay for.”
“Customer service from both Elbec and Palram were good. Replacement panels were arranged with a short delivery time.
Palram Canopia Skylight shed had faulty manufactured side panels that could not be used for the assembly.
Thank you to Customer Services.
Replacement panels arranged quickly.”
“Reasonable product for the price, a few minor defects several holes needed filling where knots had fallen out, rear gable out of shape and tongue and groove split in one place on rear section.”
