“Delivery was just dumped on my front garden, and then when i said this to the driver via text, all i got back was some snarky response and basically given a “tough titty” attitude. Still waiting on a refund of £500. Id personally avoid this company.”
Good Morning,
Thank you for sharing your thoughts with us.
We sincerely apologise for your experience regarding the delivery and the communication from our driver. It is disheartening to hear that we fell short in providing the service you expected. We take your concerns seriously and will address this with our team. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your review with us.
It is great to hear that your chosen garden product has met your expectations. We hope you enjoy putting it together and that it meets your satisfaction. If you have any questions during the assembly process or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your thoughts with us.
We sincerely apologise for the delay in the arrival of your items. We understand how important it is to receive your order on time, and we appreciate your patience during this process. Your feedback helps us improve our services, and we are committed to improvements. If there's anything we can assist you with, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We truly appreciate your kind words about our service and timely updates. It’s great to know that we met your expectations. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you received your order promptly and found the product has met your expectations. Your satisfaction is our priority, and we appreciate your kind words. Should you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your feedback regarding the arbour.
We are pleased to hear that you find it lovely, but we sincerely apologise for the assembly challenges you faced due to the instructions and the absence of screw holes. Your experience is valuable to us, and we will certainly take your comments on board. If there’s anything we can assist you with or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear you are pleased with the completion of your garden product. Your satisfaction means everything to us. Should you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Poor quality of wood and not well fitting windows or door. Have had to fill between joints and add beading around the windows to reduce drafts and make watertight.
Having said that, having done the repairs, it looks lovely and we are now happy with it.”
Good Morning,
Thank you for taking the time to provide your feedback.
We apologise for the issues you encountered with the parts for your chosen garden building. It is great to hear that after making those necessary adjustments, you are now pleased with how it looks. If there's anything we can assist you with or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Generally pleased with the summerhouse apart from some issues regarding the quality of the joints which have required to be filled to make watertight and windproof and a good few holes in the wood and badly fitting windows to which we have had to add beading to reduce drafts. Some of the wood was split and needed to be repaired before construction.”
Good Morning,
Thank you for your feedback regarding the summerhouse.
We are pleased to hear that you are generally satisfied, and we are sorry to learn of the issues you have encountered with the parts of your chosen garden building. Your comments are invaluable to us and will be taken on board seriously. If there is anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I purchased a garden arbour. The person who erected it for me thought it was very straighforward with clear instructions. I was very pleased with it and looked exactly like the advertisement picture. It is very strong and sturdy.I was kept informed all the time and the delivery was on time. It was well packaged. The driver who brought it was very pleasant and helpful. I would recommend anyone to buy from this company. So trouble free and professional .Thank you.”
Good Morning,
Thank you so much for your kind words and for sharing your wonderful experience with us.
We are thrilled to hear that the assembly of your garden arbour was straightforward and that it met your expectations beautifully. It is fantastic to know you found the delivery process smooth and that our team was able to assist you. Your recommendation means the world to us, and we appreciate your support. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Terrible. We now know why it’s that price. Loads of bits did not fit the instructions are shocking I have taken numerous photo s of defects lucky for us hubby is very good at building things the window frame inserts every single one had to be filed down to fit this was a very long process as there are 2 side windows with individual panes and the door”
Good Morning,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the difficulties you faced with the assembly process and the issues with the window frame inserts. We understand how frustrating it can be when things don’t fit as they should. Your comments about the instructions are important to us, and we will ensure they are reviewed for clarity. If there’s anything we can assist you with or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very pleased overall. Customer service were quick to answer queries, and when my summerhouse went down in price, they quickly refunded the difference. The price was reasonable. As for delivery, that was a bit of a let down. The emails said I would get a 2 hour slot, on the morning of the delivery. I did get an email, but it was at 3pm, to say the product was coming between 3pm and 5pm(And I had got up at 6.30 am, just to be on the safe side)
The summerhouse took my hubby and I (both pensioners) 16 hours to install it. It went up quite easy, but there was some errors in the paperwork, so read carefully, watch the youtube videos, and be prepared to adapt. Overall, I am very happy.”
Good Morning,
Thank you for taking the time to leave your feedback with us.
We are delighted to hear that you are pleased with our customer service. We also appreciate your feedback regarding the delivery timing, and will take your comments on board seriously to improve our services. It is fantastic to know that you and your husband managed to put the summerhouse together, even with the challenges you faced. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Seems reasonably made though base a bit flimsy.
Needed to shorten it slightly but easy to do. Used a few extra stainless screws to improve strength and rigidity.”
Good Afternoon,
Thank you for sharing your thoughts on your recent experience.
We are glad to hear that you found the assembly manageable and appreciate the comments you have provided, which will be taken on board. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I ordered 2 planters. The first arrived fine but the second was damaged and so was returned. Then the reorder went missing, but was eventually delivered. Elbec were really good at making sure they stayed in communication when I raised concerns. I'm happy with the products and they've made a gret addition to our hospital.”
Good Afternoon,
Thank you for sharing your experience with us.
We are delighted to hear that you are satisfied with the planters and that they have become a great addition to your hospital. We truly appreciate your understanding during the challenges you faced with the delivery. Our team is always here to ensure you have a smooth experience, so please do not hesitate to contact our Customer Care Team if you require any assistance or have any questions.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are delighted to hear that you are completely satisfied with your arbour. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Beautiful garden building. Absolutely love it. Would definitely buy again or recommend to family and friends. Good value good quality good delivery. Was easily put up in one day by two strong men. Thank you everyone.”
Good Morning,
Thank you so much for your wonderful review.
We are thrilled to hear that you are satisfied with your garden building and found the building and our services to be commendable. It is fantastic that your assembly went smoothly with the help you had arranged. Your willingness to recommend us to family and friends means the world to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback regarding the noise from your greenhouse.
We understand how disappointing it can be when a product does not meet your expectations. Your comments are valued, and we will take them into consideration.. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your review with us.
We apologise that getting the roof just right was a little difficult, although we are glad to know you are satisfied overall. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to provide your feedback.
We apologise for the concerns you have encountered with the roof size and the trouble it has caused you. It is disappointing to hear about your experience with our customer care team, as we aim to provide timely and helpful support to all our customers, and we are sorry that we did not meet this level of service with your order. Your feedback is invaluable to us, and we will certainly use it to enhance our service. If there's anything we can assist you with or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your lovely review.
We are thrilled to hear that you’re enjoying your greenhouse, and we appreciate your understanding with the assembly process. It is great to know that you found the drawings helpful. Your feedback inspires us to keep improving our products and services. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
