“Initial delivery date was changed. Elbec copied me into an email to Shire informing them of the new date, but Shire also emailed me advising I had to book through their system. I tried to reply to say a date was already set, but their email was no-reply so I booked and got a date two days later.
When the summerhouse arrived, their driver was cheerful and friendly, but when he'd gone I discovered they'd sent the wrong base (6' x 4' not 6' x 6'). I contacted elbec who dealt with the problem quickly and efficiently; a week later Shire delivered the correct base.
So I wouldn't rate Shire too highly for customer service, but elbec were good.”
Good Morning,
Thank you for taking the time to share your feedback.
We appreciate your understanding regarding the delivery date and apologise for any confusion with the communication. It’s great to hear that our driver contributed positively to your experience and that we could resolve the base issue quickly for you. Your compliments about our service mean a lot to us. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your wonderful review.
We are thrilled to hear that you found the product to be excellent and that it was delivered on time. Your recommendation means a lot to us, and we appreciate your support. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Had a problem with the transformer on my water feature. I emailed customer service and they were very prompt in sending me out a replacement under warranty. Great service, thankyou.”
Good Morning,
Thank you for your fantastic feedback regarding our customer service.
We are thrilled to hear that we were able to assist you promptly with the transformer issue and provide a replacement under warranty. Your satisfaction is our top priority, and it's wonderful to know that our service met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic feedback with us.
We are thrilled to hear that you found our service satisfactory and that the instructions were easy to follow. Your satisfaction is our top priority, and we appreciate your kind words. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very helpful delivery driver polite and on time. Goods all in the packaging BUT a bit more detailed instructions would have helped 2 pensioners in their 80's to build the arch.”
Good Morning,
Thank you for sharing your valuable feedback.
We are pleased to hear that our delivery driver was helpful and that your goods arrived in great condition. We appreciate your suggestion regarding the instructions, and we'll certainly consider enhancing them. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very good pergola for the price easy enough to put up,but you need two to put up the frame rest can be done with one person,the instructions didn't say what gap between the lats it's 40mm thought it was a bit to high cut the legs down by 9 inch just my personal preference added some fence panels to make it more private”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that you find the pergola has met your expectations and that the assembly was manageable with a bit of teamwork. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“My garden shed delivery date is today 10 sep 2025 was confirmed and today morning i was informed that delivery is postponed .
I rang the customer services team of mercia as per email instructions from elbec garden buildings and was told that driver called in sick hence delays .
I have expressed my displeasure and requested for compensation for delay as the delay has caused loss to me as i paid a private installer already and he is not available unless i pay again extra monies which is a huge loss.
Mercia garden customer services team points out that i should read the fine print for any delays mentioned on their website and cannot help further and advised if i wish to cancel order then go ahead and do it with elbec garden building.
overall very poor customer services and no guarantee that they will deliver what they promise neither can find any solution ,which is a shame.
Already i feel that their product is going to be exactly as their customer service hence cancellation is necessary.I feel sorry for myself to have chosen this product or this company.”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the inconvenience caused by the delivery delay and the impact it has had on your plans. We understand how frustrating this situation can be, and your feedback regarding customer service is invaluable. We aim to provide clear communication and support, and regret that we fell short in this instance. Please know that we take your concerns seriously, and we will work to improve our processes. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I purchased an Elite Compact Greenhouse, from
placing the order over the phone, I found everyone very professional including the delivery.
The greenhouse was complete and well labeled with only a couple of illustrations in the instructions needing some closer thinking”
Good Morning,
Thank you for providing your wonderful comments.
We are delighted to hear that you were pleased with our professionalism and the quality of your Elite Compact Greenhouse. It's great to know that the delivery went smoothly for you. We also appreciate your feedback on the instructions, which will be taken on board. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful feedback with us.
We are delighted to hear that the playhouse is the perfect size for your granddaughter and that you find the item has met your expectations. Your satisfaction means the world to us, and we appreciate your kind words. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your lovely comments with us.
We are delighted to hear that your ordering process was easy and that our quick delivery exceeded your expectations. It is wonderful to know that the shed is perfect for your needs and that it has met your satisfaction, as this is incredibly important to us. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave us with your lovely feedback.
We are delighted to hear that our service and delivery met your needs, and it is wonderful to know that our driver could assist you. Your satisfaction is important to us, and your feedback truly motivates our team. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The Arch looks great. Assembled on my own
planned in advance by laying out all the parts.
Used 'U' anchors concreted into the ground .
Great quality product.”
Good Morning,
Thank you for sharing your fantastic review with us.
We are delighted to hear that you found the assembly process straightforward and that the Arch looks great in your garden. It is always wonderful to know our customers appreciate the quality of our products. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Haven't yet received my shed due to delivery difficulties. First delivery turned up without any notice and shed was damaged so I didn't accept it. Second order is due soon and still very poor communication re delivery date. Assumption seems to be that we will be home whenever they decide to turn up!”
Good Morning,
Thank you for your feedback regarding your delivery experience.
We sincerely apologise for the difficulties you've encountered and understand how frustrating it can be to have issues with communication and delivery timing. Your concerns are important to us, and we are continuously working to improve our service. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving us with your fantastic review.
We are delighted to hear that you are satisfied with your product and the service you have also received. Your kind words motivate us to keep striving for excellence. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I purchased this product based on price and I knew in doing so that their would be compromises. It is a little flimsier that a more expensive summer house, however, the cost of a little extra bracing is far cheaper than paying for the thicker wall panel size. Overall, constuction was straight forward, there was an issue with the boards having a gap, around the window, which was resolved with replacing a few of these toung in groove boards with a slightly wider board (a small cost). The only other issue was the beading around the windows was too short. I contacted Elbec and they sent me a package with the correct size beading - which is now in place, so good customer service for Elbec. I still have the roof to go on; I have chosen to replace the supplied felt with corrugated metal for longevity and added strength, so for just less than 2000k I have a 3 x 4m summer house. Pretty good value if you ask me.
I am very happy with the end result, once I paint it and get the roof and facings on it, sure it will look fab.
If you are after good value for money and your are a handy person with tools, go for this.”
Good Morning,
Thank you for taking the time to share your detailed feedback with us.
We are delighted to hear that you have found your summer house purchase to meet your expectations, and appreciate our customer service in addressing your concerns. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The delivery was fine however the constructing instructions were dreadful difficult to understand and follow can I suggest you rewrite the instructions with a step by step guide / numbered to the apppropraite structures - to erecting the side green house my husband who was a steel erector and my son in law both found it extremely difficult to follow I.e put the rubber before putting together would certainly have helped”
Good Morning,
Thank you for sharing your feedback with us.
We sincerely apologise for the difficulties you and your family experienced during assembly. Your suggestion for clearer, step-by-step guidance is greatly appreciated and will be taken into account. Customer satisfaction is essential to us. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very easy and straightforward to build. Needs about 3 people to make building it easier. Would recommend adding ply to the base as floor isn't very strong but for the price its a brilliant shed”
Good Morning,
Thank you for your comments on your chosen Garden Building.
We are delighted to hear that you found the building process straightforward. We have received your feedback, and it will be taken on board. It is great to know that you’re satisfied with your chosen garden feature. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your lovely comments with us.
We are thrilled to hear that you are pleased with the quality of your garden shed and that our delivery service met your expectations. Your satisfaction is our top priority, and your kind words truly motivate us to continue. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you found our product has met your expectations. Your appreciation truly inspires us to keep delivering satisfactory products. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“No labling or numbers on parts for shed so no way to identify certain rails etc on instructions.
Poor or no weather proofing on gaps betwees roof and sides, normally there would be some foam strips to prevent rain and wind getting in.”
Good Morning,
Thank you for your feedback regarding the assembly of your shed.
We apologise for the inconvenience caused by the lack of labelling and the concerns about weatherproofing. Your comments are important to us, and we will take them into consideration as we work to improve our instructions and product design. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
