“Had to wait for 4 weeks for my order which was not stated when I ordered. Delivery came today. Nice product but wrong size sent. Waiting for customer service to call me with a plan of action. Do not anticipate a call today. Think twice before using this company.”
Good Morning,
Thank you for sharing your feedback with us.
We apologise for the inconvenience you experienced with your order. We strive to provide a seamless service, and we regret that we have fallen short with your order. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Well packaged politely delivered .Unfortunately it took myself and wife seven days to assemble withe help of a neighbour. Shed is of superb engineering design what a shame British sheds are not. Perhaps you get what you pay for. Best wishes Michael and Trish Lane Clarke”
Good Morning,
Thank you for taking the time sharing your fantastic review.
We are thrilled to hear that you and your wife found the assembly process rewarding despite the challenge, and it is fantastic to know that you appreciate the engineering design of the shed. We take pride in our products and strive to provide customer satisfaction. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are delighted to hear that your delivery went smoothly and that our driver was pleasant and helpful. It’s great to know that you are satisfied with the quality of your purchase. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I had to contact the company as my order wasn't delivered within the timescale specified. It was then delivered but I was not informed of the date or time of delivery.
My order was missing 2 hinges and 1 of the 2 I did receive was faulty.”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the delivery issues you encountered and for the inconvenience caused by the missing parts. Your feedback is essential and will be taken on board seriously. Should you need assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Lovely Victorian greenhouse, a few warped bits of wood which needed adjusting to fit and shelf catches were missing but it is lovely and I'm very pleased with it.”
Good Morning,
Thank you for sharing your lovely review with us.
We are delighted to hear that you love your Victorian greenhouse. We appreciate your feedback regarding the warped wood and missing shelf catches. If you need any assistance or have questions, please do not hesitate to contact our Customer Care Team, which is here to help.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your positive experience!
We are thrilled to hear that your summerhouse was delivered on time and that the assembly went smoothly. It is great to know everything is working well for you so far. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you received excellent service and are pleased with the quality of our products. Your satisfaction is important to us, and we appreciate your support. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Built over a week with my husband. Struggled a bit to understand some of the picture drawings. A bit more written instruction would have helped. Especially with the door and window. Overall very pleased with the sturdy frame and smart building. Love it.”
Good Morning,
Thank you for sharing your thoughts with us.
We are delighted to hear that you and your husband built the garden building together and are pleased with the sturdy frame and smart design. We appreciate your feedback regarding the instructions and will take your comments on board. If you need any assistance or have further questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you so much for your fantastic review!
We are delighted to hear that you experienced excellent service with us. Your satisfaction is our top priority, and it means a lot to our team to know that we met your expectations. If there’s anything else we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found the Protek Paint to be a great product and that our service met your expectations. It is wonderful to know that you are satisfied with your purchase. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Everything about this has been poor; the service, the delivery and the shed itself.
- When I ordered the shed and selected a delivery date it never showed up.
- When the item was eventually delivered (after I chased this up) it was broken and damaged and had to be sent back.
- Another shed was delivered, but this was also damaged (not as bad as the first one, but still not acceptable) - and when it was fitted together the doors were warped, didn’t closed without force and they didn’t fit in the frame properly. There were also other various gaps and mid-alignments.
Communication from both Elbec and the manufacturer has been dreadful, and the issues still haven’t been rectified - despite us sending numerous pictures, videos and messages.
Elbec passed our case to the manufacturer rather than taking ownership of the situation, and despite multiple people at the manufacturer apparently working on our case we don’t seem to be making any progress.
I wouldn’t buy from them again.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the difficulties you have faced with your order, including the delivery concerns. It is disheartening to hear that we have not met your expectations, and we understand how frustrating this situation must be for you. We encourage you to contact our Customer Care Team to help us assist you with your concerns.
Kind Regards,
elbec Garden Buildings.
“Ordered a green house which arrived with damaged parts sent an email with a pic of at least one part damaged and didn't get a response but then a while later received a replacement for that one piece there were many pieces bent and overal the quality was poor made do with what i had but wasn’t overly happy, will buy from here again!”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the frustrations you encountered with your greenhouse order. We are glad to hear that a replacement part was sent, but we understand that the overall quality did not meet your expectations. If you have any further issues or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive review with us.
We are thrilled to hear that you are pleased with the quality of our products. Your satisfaction means a great deal to us, and we appreciate you taking the time to share your thoughts. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your review with us.
We appreciate your feedback and are glad to hear that you found the assembly straightforward with two people. It’s great to know that our product met your expectations. If you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your feedback with us.
We appreciate your thoughts regarding the building delivered, and apologise for the disappointment caused. Your feedback is invaluable to us, and we will take your comments on board. If you have any further comments or require assistance, please do not hesitate to reach out.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind comments with us.
We are thrilled to hear that your delivery was on time and that our customer service met your expectations. Your satisfaction is very important to us, and knowing that we could assist you efficiently truly makes our day. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you are satisfied with your product and had a great experience with our customer service. Your satisfaction is our top priority, and knowing we've met that goal for you is greatly appreciated. Should you require any assistance or have any questions, please feel free to contact our Customer Care Team..
Kind Regards,
elbec Garden Buildings.
“Sturdy planter and minimal assembly (although my son had to attach the plant climbing part as I'm usless with a drill!)
You'll need a drill and screwdriver and also either a staple gun or hammer and nails to attach the liner.
Like the quality it looks as if it will last for years to come.
One slight moan is that one corner edge was damaged. However it doesn't affect the structure so I didn't complain.”
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear that you found the planter sturdy and meets your requirements. We also appreciate your insight regarding the liner attachment; it’s helpful information for future customers. We apologise for the damaged corner edge and are happy to hear it hasn't affected the overall structure. Your feedback is invaluable to us, and if you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings
“Delivered on the day as arranged very early 6:30AM. Summerhouse was easy to assemble but needed 2 people. Instructionsare standard in my opinion lots of screws way more than is actually needed. Would I buy from Elbec again the answer is yes”
Good Morning,
Thank you for sharing your excellent review with us.
We are pleased to hear that your summerhouse was delivered promptly and that the assembly went smoothly with a little help. Your feedback regarding the instructions and screws will certainly be taken into consideration. It is great to know you would choose us again, and should you need any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that your purchase was easy and that our customer service met your expectations. Your satisfaction is our priority, and we are delighted that it has been met with your order. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
