“Instruction for build poor and wood poor quality not always cut to size correctly. This product need commitment to construct and my husbands an engineer !”
Good Morning,
Thank you for taking the time to provide your feedback.
We are sorry to hear that you found the assembly instructions unclear and the finish of the wood frustrating. We appreciate your husband's engineering background and understand how important precision is in any construction project. Your comments are invaluable in helping us improve our products and instructions. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for bringing your concerns to our attention.
We are sorry to hear that you received your order without the fittings for the single bin. We understand how important it is to have all the necessary components for assembly, and we apologise for any inconvenience this has caused. Your feedback is invaluable to us as we strive to improve our service and ensure customer satisfaction.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving your great feedback with us.
We are thrilled to hear that you found the arbour solid and attractive, and that the assembly was easy for you. It is delightful to know you feel you received good value for your money and that delivery met your expectations. Your recommendation means a lot to us! If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Received Elite Streamline Greenhouse within the expected delivery timeframe. Everything needed provided no missing parts. Delivery driver very helpful, putting all items safely where I needed them, and showed me which box was which and where to find assembly instructions. Driver placed the glass on wood to ensure no breakages. Construction was straight forward for the main structure, although twin door assembly took a little longer as pre-drilled holes fractionaly mis-aligned which affected smooth door operation, but easily adjusted with a file to elongate the holes by 2mm. Glass fitting easy with combination of Spring clips and Bar Capping for super solid structure. overall very happy and loking forward to next years growing season.”
Good Morning,
Thank you for your fantastic review and detailed feedback on your experience with the Elite Streamline Greenhouse.
We are thrilled to hear that your delivery was timely, and our driver was able to assist you in setting everything up safely. It’s also great to know that the assembly process was straightforward for you, with just a minor adjustment needed on the twin door assembly. Your insights on the fitting process are much appreciated! If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to provide your positive comments.
We are thrilled to hear that you found our shed to be affordable, and that it was delivered on time and as described. Your satisfaction is our top priority, and your feedback is greatly appreciated. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your fantastic review and for recommending us.
We are thrilled to hear you had a great experience with our product and service. Your satisfaction is incredibly important to us, and we always aim to resolve any issues promptly. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts with us.
We are truly sorry to hear that you found the product to be unsatisfactory. Your feedback is important to us, and we take all customer concerns seriously as we aim to improve our offerings continuously. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback with us.
We are glad to hear that the shipping confirmation process was followed by a timely delivery and that our driver brought some cheer along the way. Your satisfaction is important to us, and we truly appreciate your support. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave us with your feedback.
We are delighted to hear that the delivery went smoothly and that our driver was able to assist you by taking it around the back. Your satisfaction is our priority, and we appreciate your feedback. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your wonderful review and feedback on our service.
We are delighted to hear that your order arrived quickly. We strive to ensure a fast and efficient delivery process for all our customers. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Looks really attractive and very sturdy. Excellent canopy.
Easy to erect with instructions which were very clear,
Best instructions I've ever seen. Words and pictures.”
Good Morning,
Thank you so much for sharing your glowing review.
We are delighted to hear that you find the canopy attractive and sturdy, and that our instructions made the assembly a breeze. Your kind words about our clear instructions truly mean a lot to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your wonderful review and for your kind recommendation.
We are delighted to hear that you found our products and our customer service have met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for sharing your lovely comments.
We are delighted to hear that you absolutely love your raised planter and found it to be a great value. Your satisfaction means the world to us, and we hope it brings you joy for years to come. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts with us.
We are sorry to hear that you were disappointed with the alignment of the panels and the sizing of the doors. Our goal is to provide customer satisfaction, and we are sorry that we have fallen short by your order. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Absolutely fabulous customer service, spoke to them on the phone as the shed was going to be delivered to an allotment as opposed to a house and everything sorted in short order nothing was too much trouble and the delivery was as painfree as it could be”
Good Morning,
Thank you so much for sharing your fantastic review with us.
We are delighted to hear about your positive experience with our customer service. It is wonderful to know that everything was sorted to your satisfaction for the delivery to your allotment. We strive to make each interaction as smooth and helpful as possible. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review and for taking the time to share your thoughts with us.
We appreciate your feedback and are glad to hear that the shed has met your expectations. Once you get it erected, we hope it exceeds your satisfaction. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivered components when stated, by efficient staff.
All materials etc. supplied to build shed plus building instruction leaflet. Good value for money.”
Good Morning,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that your components were delivered on time and that you found our staff to be efficient. It's great to know you received all the materials you needed along with clear building instructions. We strive to provide good value for our customers, and your feedback really highlights our commitment to customer satisfaction. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that your Garden Arch was delivered on time and that you found the Arch to be very good and assembly easy. It’s always our goal to provide excellent products and customer satisfaction. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Having purchased this shed i was looking forward to assembling it.
Imagine my dismay when i began assembling it the floor was made of very thin osb board and when i stood on it it began to buckle as there were no supporting woodwork underneath,
I have had to purchase addition wood to strengthen the flooring so it is capable of supporting anything in the shed.And now i feel i will need to do the same to the roof as it is made out of the same thin diameter osb and if i need to climb on the roof to put the felt on for example it almost certainly couldnt hold up.I must also mention the struts already attached to the floor are very poor quality as some have gouges out of them and almost certainly hasn't been through any q.c..
Iam not going to go through the process of taking pictures and having a to and fro with you before you come to a decision about it.I will just make sure that not only i but anyone else i know avoid you goods.
For the money i have paid i am extremely unhappybut i guess you live and learn.”
Good Morning,
Thank you for taking the time to share your concerns with us.
We are genuinely sorry to hear about your experience with the shed flooring and the struts. Your feedback is crucial in helping us improve our products, and we understand how disappointing it can be to encounter such issues during assembly. We always aim for high-quality standards, and your report will be taken seriously as we continue to assess our materials and quality control processes.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Really excellent customer communication. Items well priced. Only given 4 stars because the gate we purchased was quite badly warped. We have wet it and fixed it in position with blocks of wood, so hopefully will be ok.”
Good Morning,
Thank you for your review and for highlighting our customer communication.
We are sorry to hear about the warping issue with your gate. We appreciate your resourcefulness in trying to fix it, and we hope it works out well for you. Please know that your feedback is very important to us and helps us improve our products. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
