Good Afternoon,
Please accept our thanks for taking the time to leave your kind response on your order.
It is fantastic to hear that the delivery of your order has met your expectations of the process, and it arrived quickly and in a satisfactory condition. We shall share your comments on the instructions to our team and thank you for your confirmation that they are smooth and straightforward to follow.
Kind Regards,
elbec Garden Buildings.
“8 x 6 Shed purchased from Elbec garden buildings. was easy to assemble and arrived on date I chose for delivery. Seems well made and reasonably priced. Happy withe the purchase”
Good Afternoon,
Thank you for leaving your fantastic review.
We are delighted to hear that you found your shed easy to assemble and that it arrived on your selected delivery date. It’s always our aim to provide a service and item that you are satisfied with, and it is great that we have met this with your order.
We do remain at hand should you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
“Ordering and communications with elbec garden buildings was good.
The product was delivered with wrong assembly drawings and instructions. Elbec garden buildings sorted out this very quickly and efficiantly. The product was delivered with insufficient screws and after reminding about it, I waited 2 weeks without success. I was asked for my Post Code which I sent and then a week later asking me again for my Post Code and then a week later I was asked what screws were missing. Very frustrating. I informed them to forget about it and I bought the screw from a hardware shop near me.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We appreciate your feedback regarding the communication and the issues with your assembly instructions and screws. We strive to provide a seamless experience, and we regret that we fell short in this instance. Your frustration is completely understandable, and we apologise for any inconvenience caused by the delays and repeated requests for information.
We appreciate you taking the initiative to source the screws locally and hope you are now able to proceed with your assembly smoothly. If you have any further concerns or need assistance, please don’t hesitate to contact our Customer Care Team at customercare@elbec.co.uk.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We thank you for taking the time to leave us with your kind feedback.
It is wonderful to hear that the delivery service and updates have met your expectations and have made the order a smooth outcome for you, your comments will be shared with our delivery team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We thank you for taking the time to your kind comments on your order.
It is always pleasing to hear that the service provided for your delivery has met your expectations and your comments will be shared with the delivery team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon, Mrs Pagett,
Thank you for taking the time to leave your great review.
We are pleased to hear that the service provided has not only met your expectations but also gone beyond. We are also glad to hear that you are satisfied with the Shed you have received.
We do remain at hand if you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We thank you for your review you have taken the time to leave.
It is pleasing to hear you are satisfied with the shed that you have purchased, and we are sorry that the instructions for the building were not clear and your comments will be taken on board.
Kind Regards,
elbec Garden Buildings.
“Was a bit concerned initially as materials are quite flimsy and conditions were pretty windy. After waiting for calmer conditions the building went together well and the finished product is actually pretty robust. Had some strong winds and heavy rain recently and have had no issues. Overall impressed with product. Does require 2 people as stated in instructions.”
Good Afternoon,
Thank you for taking the time to provide us with your kind review.
We are pleased to hear that despite your initial concerns about the building, the completion of the assembly has alleviated your worries, which has left you satisfied with the finished building. We remain at hand if you require any assistance or information.
Kind Regards
elbec Garden Buildings.
“We bought a log store from elbec, order process very smooth.
Assembled it in an hour or so and very satisfied with the quality.
Worth noting that price was 25 -30% cheaper than same product elsewhere”
Good Afternoon, Mr Watson,
Thank you for taking the time to leave your your great feedback.
It is always pleasing to hear that the service that was provided has not only met, but also gone beyond your expectations, and the assembly of the Log Store was smooth and straightforward for you.
Kind Regards,
elbec Garden Buildings.
“We bought a log store from elbec, order process very smooth.
Assembled it in an hour or so and very satisfied with the quality.
Worth noting that price was 25 -30% cheaper than same product elsewhere by”
Good Afternoon, Mr Watson,
Thank you for taking the time to leave your your great feedback.
It is always pleasing to hear that the service that was provided has not only met, but also gone beyond your expectations, and the assembly of the Log Store was smooth and straightforward for you.
Kind Regards,
elbec Garden Buildings.
Good Afternoon, Mr. Colley,
We greatly appreciate you taking the time to share your positive feedback about the log store.
It's fantastic to know that it has exceeded your expectations in terms of capacity. We strive to provide products that meet our customer's needs, and your comments advise that we have provided that for you.
Kind Regards,
elbec Garden Buildings.
“Two of us followed the instructions to build the shed which I might add both said they wasn’t very clear at all, but took time and the side panels fit nice around the base measurements were correct, but roof, truss was pushing side panels out making it bulge and the roof panels on top were two inches short for the roof, at the time of building I didn’t have time get in touch about it as I’m in middle of a renovation so needed the extra space urgently so luckily I’ve spare materials on site so adjusted to suit and built the roof myself”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are sorry to hear that the instructions were not clear for you during the assembly of your chosen garden building. We aim to provide you with not only a service you expect but a building that meets your requirements and satisfaction, we are sorry that this has not been met.
We remain at hand if you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
“Fabulous product and service......chose the summerhouse I wanted online and could choose the day of delivery. Elbec kept me informed of delivery times etc. The Summerhouse (my she shed) itself is excellent vfm and we are in the process of putting up but the weather is hindering us atm so have been unable to finish it.
All in all would definitely recommend and can't wait to get outside!!!”
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
It is always great to hear that the service we have provided has met your expectations and that you are satisfied with your Summerhouse, and hope that you are able to complete your Summerhouse. We would also like to thank you for recommending us, as this means a a lot to us.
We remain at hand if you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
“Good retailer; customer service was OK if not great, and the delivery was a little sloppy (as the wood store is not packaged, when it was left on the driveway the instructions blew away) but I would definitely buy from them again.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are sorry that the instructions had blown away and would be able to provide a copy if required and apologise that the delivery was not smooth for you.
We would like to thank you for confirming that you would purchase from us again, and remain at hand if you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are sorry that the item you received was damaged, which is not what we would expect for your order. We do highly advised to check through all parts and contact our Customer Care team with any concerns before any assembly occurs. As we have noted, your item was installed with the damaged parts, and to help you alleviate this, a collection was offered if the item was disassembled and repackaged.
We understand the frustration caused by the damaged parts received, and had we been provided an opportunity to replace the panels affected prior to any assembly taking place, this could have been arranged for you. We are sorry that the item you have received had not met your expectations, as we would not ask you to accept any damaged part on delivery.
Kind Regards,
elbec Garden Buildings.
“Rubbish! The shed arrived damaged and dented. When I tried to speak to customer service, they would not do anything to help and they wouldn’t refund me for it, even with all the evidence provided.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are sorry that the item you received was damaged, which is not what we would expect for your order. We do highly advised to check through all parts and contact our Customer Care team with any concerns before any assembly occurs. As we have noted, your item was installed with the damaged parts, and to help you alleviate this, a collection was offered if the item was disassembled and repackaged.
We understand the frustration caused by the damaged parts received, and had we been provided an opportunity to replace the panels affected prior to any assembly taking place, this could have been arranged for you. We are sorry that the item you have received had not met your expectations, as we would not ask you to accept any damaged part on delivery.
Kind Regards,
elbec Garden Buildings.
“Purchased a log store which i'm very happy with. When I ordered I was a bit worried it might be a bit flimsy. But its very solid and a bonus I managed to assemble it myself. Only slight quibble is that it took longer to be delivered than stated on website.”
Good Afternoon,
Thank you for taking the time to leave your thoughtful review.
We’re pleased to hear that you are happy with the log store and that you found it solid and easy to assemble. We appreciate your feedback regarding the delivery time, and we will consider your feedback as we strive to improve our services. If you have any further queries or need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Very disappointed with my Shire shed.
Slat pieces to go above door were too short, and the assembly team said they had never seen so many holes in the shed.”
Good Afternoon,
Thank you for sharing your feedback about your experience with the Shire shed.
We sincerely apologise for the inconvenience caused by the short slat pieces and the assembly team's observations regarding the number of holes. We understand how disappointing this must be and appreciate your comments, as they help us identify areas for improvement in our products.
If you require any assistance, please don't hesitate to contact our Customer Care Team, who would be more than willing to help you.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your wonderful review with us.
We're pleased to hear that the shed is exactly what you needed. Your satisfaction is our top priority, and your feedback truly motivates us to keep delivering high-quality products. If you need any assistance or have further inquiries, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
