Good Morning,
Thank you for your kind review and for acknowledging our customer care.
We are delighted to hear that your replacement roof beam arrived promptly. Ensuring our customers are satisfied is our top priority, and your feedback is greatly appreciated. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Floor panel is very weak and flexes and cracks underfoot. The roof spar is very thin and doesn't add any stability to the roof boards which bow in the middle when assembled. The shed assembly is straight forward enough and well illustrated in the booklet. The overall finished look is good but you get what you pay for as regards structural strength with the materials supplied”
Good Morning,
Thank you for taking the time to share your comments with us.
We appreciate your feedback about the structural strength, and it is great to hear that you found the assembly straightforward with our illustrated booklet. Your comments are important to us, and we will certainly take them into consideration as we strive to improve our products. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you find our building sturdy and well-made. Our products and services are at the heart of what we do, and your feedback reassures us that we are on the right path. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review and for sharing your experience with us.
We are glad to hear that the delivery went well and that you find the summerhouse visually appealing. However, we're truly sorry to learn about the issue with water absorption resulting in a wet interior. This is certainly not the experience we want our customers to have. To assist you with the water seeping into your building, we would recommend contacting our Customer Care Team, who remain available to help you.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive feedback with us.
We are pleased to hear that the delivery was timely and that you found our pricing competitive. Your satisfaction means a lot to us, and we appreciate your support. If you have any questions or require any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive experience with us.
We are thrilled to hear that you are satisfied with your product and appreciate our delivery updates. Your feedback is invaluable to us, and we strive to keep our customers well-informed. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts with us.
We truly appreciate your feedback and hope that our products will meet your expectations. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving your wonderful review with us.
We are thrilled to hear that you found our pricing, delivery speed, and product to be excellent. Your feedback truly brightens our day and lets us know we're on the right track. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you enjoyed your chosen garden feature, free delivery, and customer service. Your positive feedback encourages us to keep up our commitment to excellence. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“It's a Beckwood 7'x5' apex shed. The instructions are as minimal as they could be with timbers not labelled
Basically I'm wishing I'd just bought the flats and timber and made my own, I'll know for next time. Everything is as thin as the manufacturer could get away with, the tongue and groove floor isn't solid enough, so I'm going lay another sheet on top, the 8mm roof is pretty thin 12mm would have been more suitable, and there are plenty of gaps in the flats themselves. I've added extra timbers under the eaves as well as reinforcement along the inside of the walls which has improved the structure for less wobble. Don't be fooled by the lovely photos, solid is not the word.”
Good Morning,
Thank you for your review and for sharing your experience with us.
We are sorry to hear that you found the assembly instructions to be minimal. We appreciate your feedback regarding the thickness of the floor and roof, as well as the gaps in the structure. Customer satisfaction is very important to us, and your insights will help us in our efforts to enhance our products. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Generally we are pleased with our purchase. However some of the assembly instructions were not detailed enough, as a result we wound up with the final assembly not being quite square. Also some of the seat planks were bent or badly twisted. It would have helped if the planks had been pre- drilled.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you are generally happy with your purchase, but we sincerely apologise for the challenges you faced with the assembly instructions and the condition of the seat planks. Your comments are invaluable, and we will certainly take them into consideration for future improvements. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave us with your wonderful comments.
We are thrilled to hear that you were pleased with the efficient handling of your summerhouse delivery. Your feedback is invaluable to us and encourages our team to continue providing excellent service. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very pleased with my recent Greenhouse purchase from Elbec
However-Elbec are correct in their build time
of 2 Persons in 2 days (and a bit more)
My guys were experienced enough but the
Time it took was down to no PreDrilled holes
Which would have helped immensely”
Good Morning,
Thank you for your fantastic review and for highlighting the build time of your greenhouse.
We are pleased to hear that you are satisfied with your purchase, and we appreciate your understanding regarding the assembly process. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“This company appears unable to identify what has been ordered and thus sends emails about constructing hard bases for sheds when a garden planter has been ordered.”
Good Morning,
Thank you for your review and for bringing this to our attention.
We apologise for the confusion regarding your order and the communication you received. We strive to ensure that our customers receive the correct information, and it is disappointing to hear that this was not the case. Your feedback is crucial, and we will work on improving our processes to prevent this from happening. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Went together perfectly 🥰 We have painted it in forest green. We love it. Plus it hasn't leaked during the heavy rain we have had lately. 10/10 for a brilliant product.”
Good Morning,
Thank you for taking the time to share your glowing review with us.
We are thrilled to hear that your building went together perfectly and that you love the forest green finish. It is fantastic to know it has met your expectations during the heavy rains. Your satisfaction means everything to us, and we truly appreciate your kind words. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your lovely review.
We are thrilled to hear that you found our canopy easy to install. Your feedback is greatly appreciated, and we’re so glad you’re enjoying your experience with us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review and for sharing your thoughts with us.
We sincerely apologise for the delay in delivery you experienced, and we understand your frustration. Timely service is a priority for us, and we are committed to improving our processes. Your feedback is invaluable, and we will certainly look into this matter. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are delighted to hear that you love your shed. Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your excellent review and kind words.
We are delighted to hear that you received top-class service during the erection of your cabin. Your satisfaction is incredibly important to us, and feedback like yours motivates our team to keep delivering their best. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Excellent customer service ! Quick delivery with a lovely driver who was polite, helpful and arrived early which was a bonus. Delighted with my purchase.”
Good Morning,
Thank you so much for your wonderful review.
We are delighted to hear you had an excellent experience with our customer service and enjoyed the prompt delivery. It means a lot to us that you took the time to share your thoughts. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
