Good Morning,
Thank you for sharing your positive experience with us.
We are thrilled to hear that you are satisfied with your product and appreciate our delivery updates. Your feedback is invaluable to us, and we strive to keep our customers well-informed. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts with us.
We truly appreciate your feedback and hope that our products will meet your expectations. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving your wonderful review with us.
We are thrilled to hear that you found our pricing, delivery speed, and product to be excellent. Your feedback truly brightens our day and lets us know we're on the right track. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you enjoyed your chosen garden feature, free delivery, and customer service. Your positive feedback encourages us to keep up our commitment to excellence. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“It's a Beckwood 7'x5' apex shed. The instructions are as minimal as they could be with timbers not labelled
Basically I'm wishing I'd just bought the flats and timber and made my own, I'll know for next time. Everything is as thin as the manufacturer could get away with, the tongue and groove floor isn't solid enough, so I'm going lay another sheet on top, the 8mm roof is pretty thin 12mm would have been more suitable, and there are plenty of gaps in the flats themselves. I've added extra timbers under the eaves as well as reinforcement along the inside of the walls which has improved the structure for less wobble. Don't be fooled by the lovely photos, solid is not the word.”
Good Morning,
Thank you for your review and for sharing your experience with us.
We are sorry to hear that you found the assembly instructions to be minimal. We appreciate your feedback regarding the thickness of the floor and roof, as well as the gaps in the structure. Customer satisfaction is very important to us, and your insights will help us in our efforts to enhance our products. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Generally we are pleased with our purchase. However some of the assembly instructions were not detailed enough, as a result we wound up with the final assembly not being quite square. Also some of the seat planks were bent or badly twisted. It would have helped if the planks had been pre- drilled.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you are generally happy with your purchase, but we sincerely apologise for the challenges you faced with the assembly instructions and the condition of the seat planks. Your comments are invaluable, and we will certainly take them into consideration for future improvements. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave us with your wonderful comments.
We are thrilled to hear that you were pleased with the efficient handling of your summerhouse delivery. Your feedback is invaluable to us and encourages our team to continue providing excellent service. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very pleased with my recent Greenhouse purchase from Elbec
However-Elbec are correct in their build time
of 2 Persons in 2 days (and a bit more)
My guys were experienced enough but the
Time it took was down to no PreDrilled holes
Which would have helped immensely”
Good Morning,
Thank you for your fantastic review and for highlighting the build time of your greenhouse.
We are pleased to hear that you are satisfied with your purchase, and we appreciate your understanding regarding the assembly process. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“This company appears unable to identify what has been ordered and thus sends emails about constructing hard bases for sheds when a garden planter has been ordered.”
Good Morning,
Thank you for your review and for bringing this to our attention.
We apologise for the confusion regarding your order and the communication you received. We strive to ensure that our customers receive the correct information, and it is disappointing to hear that this was not the case. Your feedback is crucial, and we will work on improving our processes to prevent this from happening. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Went together perfectly 🥰 We have painted it in forest green. We love it. Plus it hasn't leaked during the heavy rain we have had lately. 10/10 for a brilliant product.”
Good Morning,
Thank you for taking the time to share your glowing review with us.
We are thrilled to hear that your building went together perfectly and that you love the forest green finish. It is fantastic to know it has met your expectations during the heavy rains. Your satisfaction means everything to us, and we truly appreciate your kind words. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your lovely review.
We are thrilled to hear that you found our canopy easy to install. Your feedback is greatly appreciated, and we’re so glad you’re enjoying your experience with us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review and for sharing your thoughts with us.
We sincerely apologise for the delay in delivery you experienced, and we understand your frustration. Timely service is a priority for us, and we are committed to improving our processes. Your feedback is invaluable, and we will certainly look into this matter. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are delighted to hear that you love your shed. Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your excellent review and kind words.
We are delighted to hear that you received top-class service during the erection of your cabin. Your satisfaction is incredibly important to us, and feedback like yours motivates our team to keep delivering their best. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Excellent customer service ! Quick delivery with a lovely driver who was polite, helpful and arrived early which was a bonus. Delighted with my purchase.”
Good Morning,
Thank you so much for your wonderful review.
We are delighted to hear you had an excellent experience with our customer service and enjoyed the prompt delivery. It means a lot to us that you took the time to share your thoughts. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your wonderful review and positive feedback.
We are delighted to hear that you found our service and the item you received to be very good. Your satisfaction is what we strive for, and we appreciate you taking the time to share your thoughts. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your lovely comments.
We are delighted to hear that your planting platform is working well and that you found the assembly process easy. It's great to know that the delivery was prompt and smooth as well. Your satisfaction is incredibly important to us, and we truly appreciate you sharing your experience. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear that the floor planks did not meet your expectations and that the overall finish was disappointing. Your satisfaction is very important to us, and we appreciate you bringing this to our attention. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that you are pleased with the quality and value of our products. Your satisfaction means the world to us, and we truly appreciate your kind words. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“My product was delivered late and when it did arrive there were pieces missing.
The return process was slow and the delivery company Elbec use refused to take the return even though it was packaged in the same condition it was delivered in and the same condition the replacement was delivered in.
I strongy suggest Elbec review the service they receive from DX.”
Good Morning,
Thank you for your feedback and for bringing these issues to our attention.
We are truly sorry to hear about the delays in delivery and the missing pieces. It’s disappointing to know that the return process was not up to your expectations, and we apologise for the inconvenience caused. We take your suggestion seriously regarding the service provided by our delivery partners, and we will address this matter internally. If you need further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
