“While the product was pretty good the actual company that delivered the product sent the incorrect size base and did not readily accept that they had. They suggested I may be putting it together incorrectly which was a little patronising. Eventually they accepted and collected the incorrect base some 3 weeks later. They advised that ELBEC would credit the money for this incorrect base but I am still waiting.”
Good Morning,
Thank you for taking the time to leave your review.
We are sorry to hear about the base size issue and the difficulty with the follow-up support. This is not the experience we aim to provide. We ask that you contact our Customer Care Team with your order details, and they will be able to confirm this with you.
If there’s anything else you need in the meantime, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Excellent service ordered a palram shed and victorian wooden greenhouse the suppliers and elbec fantastic from start to finish x great communication and I love my products x highly recommend cheers nicki t”
Good Morning,
Thank you for taking the time to leave your wonderful review.
We are thrilled to hear you are satisfied with the Palram shed and Victorian wooden greenhouse, and that our communication and service met your expectations. Your recommendation means a lot to us.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very Happy with the timber Pergola which fits together very well.
Some holes not pre drilled to the main posts and cross beams as per the instructions
Changed the trellis to front only and added a bamboo screen to th ecentre of the roof for extra shade
Bamboo blind ordered for the front section to add extra shade when required”
Good Morning,
Thank you for taking the time to leave your wonderful review.
We are delighted to hear that you are satisfied with the timber pergola and that it fits together well. We’ve taken note of the pre-drilled holes, and we are glad the trellis and bamboo additions are working well for you.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review.
We are sorry to hear the product felt flimsy and that the instructions contained mistakes. To help with assembly, please ensure the base is perfectly square and level before continuing. If you need any help, our Customer Care Team are on hand to assist. We’ll also pass your feedback about the instructions on to the product team.
If there’s anything else you need, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings
“Speedy delivery, accurate description and good value for money.
Had a bit of a difficulty obtaining ground spikes for the timber size but with a bit of packing all sturdy and secure”
Good Morning,
Thank you for taking the time to leave your lovely review.
We are pleased to hear that the delivery was speedy, the description accurate, and that you felt you received good value for money. We’re sorry you had difficulty obtaining ground spikes for the timber size, but we are glad that with a bit of packing, everything is now sturdy and secure. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear about the rusty screws and loose slats. Please could you contact our Customer Care Team with your order number and some photos of the issues? We value your feedback and are here to help resolve your concerns.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review.
We are glad the shed was easy to order, arrived on time, and that any issues were resolved after you contacted us. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your kind review.
We are delighted to hear that you received very good service, as we aim to provide customer satisfaction, and we are pleased that this was reflected in your order. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Had a few things missing for the roof of the shed was resolved in about 4 days found the felt for the roof very delicate could do with it being a bit stronger also found the instructions hard to follow could of been a bit clearer when finished looks good”
Good Morning,
Thank you for taking the time to leave your review.
We are glad the missing roof items were resolved promptly and that the finished shed looks good. We are sorry the roof felt was not as you had expected, and the instructions were hard to follow; your feedback helps us improve. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that your garden shed is just as advertised and has met your expectations. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your kind review.
We are delighted to hear that you found your chosen garden feature has met your expectations. We aim to provide customer satisfaction, and we are glad this has been met with your order. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that it was very easy to assemble, looks really good, and that your wife is pleased with it. We aim to provide customer satisfaction, and we are pleased that it has been met with your order.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I ordered a garden arch, I found it to be of exceptional quality and very easy to put together and install. The questions I asked of the staff before ordering were answered promptly and in a very understandable way.”
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that the garden arch is of exceptional quality, easy to assemble and install, and that our staff answered your questions promptly and clearly.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Great quality greenhouse and very good discounted price.
Delivery was straightforward despite the house being up a concealed driveway off the main road.
Can highly recommend Elbe.”
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that you’re happy with the great quality of the greenhouse, and that the delivery was straightforward despite the concealed driveway. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Lovely green house, (6 x 6') now it's up very pleased but it was a fiddle. The reason for the missing star - I wish the instructions had stressed the importance of the base being absolutely square before continuing to build. As I found out to my cost it will not pull square as you continue to build. Having said that it's a great addition to the garden. Could the panels be a bit thicker in future models ? They are a bit rattly and I've used door draught excluder pushed up inside the frame to stop them banging about.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased the greenhouse is up and that you are satisfied with it overall. We are sorry to hear about the issue with squareness during assembly.
To help prevent misalignment, please double-check that the base is perfectly square and level before continuing assembly. If you need any assistance with adjusting or realigning, our Customer Care Team are on hand to help. We appreciate your feedback about panel thickness and will pass this on to the product team.
If there’s anything else you need, please don’t hesitate to contact us.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are thrilled to hear that the product is very nice and handy for your garden tools and plants. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are pleased that the delivery arrived on time with no issues and that the driver was friendly. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that the delivery was quick, and the price has suited your expectations. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are delighted that you experienced great service. We aim to provide customer satisfaction, and we are pleased that this has been met with your order. If you need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are delighted that the arbour with a seat arrived with a good delivery time, was easy to assemble, and offered good value for money. If you have any questions or need further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
