Dear Paul,
Thank you for your positive feedback!
We're delighted to hear that your order was delivered on time and that assembling it was a breeze.
It's great to know that the final result looks good.
We appreciate your business and hope you enjoy your new addition!
Best wishes,
elbec garden buildings
“Poor build quality on the second attempt, first shed was returned, second shed is still not good build quality as panels are not square we have had to buy clamps to make it more solid. Would not recommend the factory who builds these”
Dear Customer
We appreciate you taking the time to share your experience, and we're genuinely sorry to hear that the plastic shed did not meet your expectations. Palram is renowned as one of the leading suppliers of plastic sheds in the UK, and they consistently deliver to tens of thousands of satisfied customers each year.
We understand how important it is for your purchase to meet your standards. If you wish to share more details or have any specific concerns, please feel free to email us at customercare@elbec.co.uk. Your feedback is valuable, and we are here to assist in any way we can.
Best wishes
elbec garden buildings
Dear Mr Brian,
Thank you so much for the 5-star review!
It's extremely encouraging to know that you were so impressed with our products and services.
We really appreciate the kind words about the value, quality and delivery time of our products.
It's also great to hear that you were kept informed of the order progress as we strive to make ordering as easy and stress-free as possible.
Best wishes,
elbec garden buildings
Dear Mr Barton
Thank you for sharing your experience.It's great to hear that your shed was delivered on time, and you found it easy to erect on your own. We appreciate your positive feedback on the quality of the shed and thank you for your time to share a photo which looks magnificent.
Best wishes
elbec garden buildings
Dear Mrs K,
Thank you for your wonderful rating!
We are so pleased to hear that you were happy with the great service and delivery.
We really appreciate it!
Best wishes,
elbec garden buildings
“My small shed took less than a day to build with the help of a friend, and looks great. It's a perfect size for the tools I need to store. However, some of the instructions were difficult to follow, especially concerning fashioning the roof. The roofing felt was very poor quality, and readily split. I imagine I will have to replace this before too long. Also, some of the nails and screws provided were inadequate for the task. The nails were far too short, and I had to use several of my own. Finally, I think it would have been helpful for the internal floor piece to have been wrapped against rain damage.”
Dear Ms Langford
Thank you for sharing your experience with us. We're glad to hear that your shed looks great and serves its purpose well. We appreciate your feedback on the instructions and we apologise for any inconvenience caused by the roofing felt, nails and screws and floor piece. Your insights are valuable, and we'll forward your feedback to the manufacturer to consider for future enhancements.
Best wishes
elbec garden buildings
Hi,
Thank you for your 4 star rating!
We are glad to hear that our elbec product is performing its duties to your satisfaction.
We appreciate your feedback and are delighted that you are happy with our garden building.
Best wishes,
elbec garden buildings
Dear Mr Browning
Thank you for the positive review and for the stunning photograph of the potting shed in its beautiful setting. We're thrilled to know that you find our potting shed brilliant and that your experience with our service was excellent. Your support means a lot to us, and we hope to have the pleasure of serving you again in the future.
Best wishes
elbec garden buildings
Dear Shella,
We are delighted to hear that you had such a positive experience with us and that our delivery driver was so kind!
Your words mean a lot to us and we thank you for them.
Best wishes,
elbec garden buildings
Dear Shella,
We are so happy to hear that your brother-in-law loves his gift and hope he is getting a lot of use out of it.
Thank you for your kind support!
Best wishes,
elbec garden buildings
Dear Mr Herold,
Thank you so much for your generous 5-star rating!
We are so glad you were satisfied with the services we provided.
We always strive to keep our customers happy and informed every step of the way!
Best wishes,
elbec garden buildings
“I was dissapointed with quality of my shed. More than acceptable knot holes, doors didn’t fit and an unusable piece of timber for door edge . Floor is too thin also . I thought price I paid was too good to be true and it was. You get what you pay for they say; il buy better quality next time”
Dear Ms Hegarty
Thank you for sharing your feedback, and we apologise for the disappointment you've experienced with the quality of your shed. We are sorry that the product did not meet your expectations.
We understand that the price is a significant factor, but we also strive to provide value for money. Your insights are important to us.
If there's anything specific you'd like us to address or assist you with, please feel free to provide more details by contacting us at customercare@elbec.co.uk
Best wishes
elbec garden buildings
Dear Mr Dawkins
Thank you for sharing your feedback, and we're sorry to hear about your disappointment. We take customer satisfaction seriously, and we'd like to learn more about the specific issues you encountered. A member of our team will be reaching out to you to gather more details.
Best wishes
elbec gareden buildings
“communication was good but i found it a bit tricky or felt like tricked into it. once is sold u have to deal with other people and other things you are not warned about beforehand.”
Dear Mrs Zenelaj
Thank you for sharing your experience, and we apologise for any inconvenience. We aim to provide transparent and clear information throughout the process. We regret that you felt it was tricky or that you were not adequately informed about certain aspects. Your feedback is valuable, and we would like to understand more about the specific concerns you have. A member of our team will be reaching out to gather more details and address any issues you may have encountered.
Best wishes
elbec garden buildings
“You get what you pay for. I didn't use the existing floor because is so week I did replace it with 3x2 and 18mm playwood. The roof felt as well so week is just cut to half wen I was try to install on the roof .so I did replace the felt as well .otherwise is good not too bad shed”
Dear Youssef
Thank you for providing insights into your experience, and we appreciate your feedback. Whilst our buildings are designed to meet high standards, we understand that individual preferences may lead to modifications for enhanced features. Your feedback is valuable as we continually aim to provide products that meet and exceed our customers' expectations.
Best wishes
elbec garden buildings
Dear Alan,
We're so glad to hear that not only did you get the best price online for your shed, but also that your order was processed as expected.
We appreciate your feedback!
Best wishes,
elbec garden buildings
Dear Mrs Zenelaj
Thank you for sharing your experience, and we apologise for any inconvenience. We aim to provide transparent and clear information throughout the process. We regret that you felt it was tricky or that you were not adequately informed about certain aspects. Your feedback is valuable, and we would like to understand more about the specific concerns you have. A member of our team will be reaching out to gather more details and address any issues you may have encountered.
Best wishes
elbec garden buildings
