“Great delivery service and I was kept well informed. The greenhouse was delivered and brought round to the rear of the property. The gentleman checked all parts where there. Great service.”
Dear Mrs Elizabeth,
We're thrilled to hear that you had a great delivery experience and that you were well-informed throughout the process.
It's fantastic that the greenhouse was brought to the rear of your property, and the thorough check of all parts added to the positive service.
If you ever have more comments or need assistance in the future, feel free to reach out.
We appreciate your feedback and thank you for choosing our service!
Best wishes,
elbec garden buildings
Dear Mr Andy,
Thank you for your kind words!
We're delighted to hear that you had an excellent experience with our service and that the delivery was as arranged.
We appreciate your business, and we look forward to serving you again in the future!
Best wishes,
elbec garden buildings
“Everything was excellent - explanations, measurements, quality of timber etc
The only issue we had was the roof support. In the end we had to add our own as we weren’t confident in the roof”
Dear Mrs Rhian,
We're thrilled to hear that you found everything excellent, from explanations to the quality of the timber!
We appreciate your feedback about the roof support, and we apologize for any inconvenience.
Your input is valuable, and we'll use it to improve our products.
If there's anything else we can assist you with or if you have further comments, please feel free to reach out.
Thank you for choosing our product!
Best wishes,
elbec garden buildings
Dear Mr Clive,
We're delighted to hear that you found our prices competitive, the website user-friendly, and the delivery spot on!
Customer satisfaction is our priority, and we appreciate your positive feedback.
If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best wishes,
elbec garden buildings
Dear Mr Andrew,
We're thrilled to hear about your positive experience with our delivery service!
It's great that our delivery person was friendly and punctual.
We appreciate your loyalty and trust in our service, having used us twice already.
Thank you for choosing us, and we look forward to serving you again!
Best wishes,
elbec garden buildings
“Excellent service; from the conversation corncerning my order to its arrival.
Delivery gentleman placed the order exactly where I required.; so that installation was simple.
No pieces were missing. for the order; some excess screws a necessary bounus. (These can be dropped
Thanks to the person who had taken the, verbal , order, I was aware how much soil was needed to fill the
trug. Great fun was had by the friend ,who helped me install, and myself. We had sacks of leafmould and soil to hand., of course. Shallots and broad beans already 'in situ"”
Dear Mrs Patricia,
We're thrilled to hear about your excellent experience from order to delivery!
It's wonderful that our delivery person placed the order exactly where you needed it, making installation simple.
We're also glad that there were no missing pieces, and the extra screws were a helpful bonus.
Thanks for mentioning the person who took your order; we'll be sure to pass on your appreciation.
It sounds like you had a great time installing the trug, and we're happy to be a part of it.
Happy gardening, and thank you for choosing us!
Best wishes,
elbec garden buildings
Dear Mr John,
We're delighted to hear that you are very pleased with the planter, especially after it has been painted!
Thank you for appreciating our timely delivery, even on a windy day.
Thanks for your kind words, and happy gardening with your new planter!
Best wishes,
elbec garden buildings
Dear Mr Alan,
We're delighted to hear that you find our product to be good value for money!
Your satisfaction is important to us, and we appreciate your feedback.
If you ever have more comments or need assistance in the future, feel free to reach out.
Thank you for choosing our product, and we hope it continues to meet your expectations!
Best wishes,
elbec garden buildings
“Sorry to say not informed until day of delivery that construction would be a week later . Also when she’d delivered the unprotected roof was not covered in plastic to protect from water penetration. So I had to quickly get a plastic cover .”
“Really good quality very sturdy .
No instructions given for building of the arbour which made the build difficult .
Good service from first call to order to delivery . Will use this company agsin .”
Dear Mr Steven,
We're thrilled to hear that you found the arbour to be of really good quality and very sturdy.
We apologize for any inconvenience caused by the lack of instructions for the build.
Your feedback is valuable, and we'll use it to improve our processes.
We're glad to hear you had a positive experience with our service from your first call to delivery.
We appreciate your understanding, and we look forward to serving you again.
Thank you for choosing our company!
Best wishes,
elbec garden buildings
Dear Mrs Joanna,
We're delighted to hear that you are happy with your product and that it arrived on time as promised.
Customer satisfaction is our priority, and we appreciate your positive feedback.
Thank you for choosing our product, and we hope it continues to meet your expectations!
Best wishes,
elbec garden buildings
“It's difficult to give 5* when everything is a straight-through process....However, when you have a problem, that's how you observe excellence and can be delighted with how it's resolved.
My issue was not with Elbec as a provider of the shed, but more with Shire (the makers of my shed), but Elbec took full control on my behalf, gave me regular updates via email and follow-up calls to keep me informed.
Not everything can be right first time in life and how issues are dealt with, is a differentiator between providers; so if you're dealing with a company that has an excellent customer service approach, then even if you're the 0.1% that has a problem, you know the experience will be worry free and to me that certainty is 5*”
Dear customer,
We truly appreciate your thoughtful feedback!
We understand that the true measure of excellence often lies in how issues are handled.
We're glad we could assist you with the challenges you faced, and we're delighted that our customer service approach provided you with a worry-free experience.
Thank you for recognizing our efforts and giving us a 5-star rating.
If there's anything else we can do for you in the future, please don't hesitate to reach out.
Your satisfaction is our priority!
Best wishes,
elbec garden buildings
Dear Kevin,
Thank you for your feedback!
We're pleased to hear that you had a positive experience with our easy online service and that your wooden shed was delivered on time.
If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
We appreciate your business, and we hope you enjoy your new shed!
Best wishes,
elbec garden buildings
“This shed is excellent building requires 3 people mainly 2 to hold it together while 1 fixes parts as when building it seems quite flimsy but once you get everything in and tighten it all up it’s solid. Great investment I won’t need to go to the hassle of treating it every year or 2. Advice for building take some time to sit all the part’s out separately and read the instructions it makes things so much quicker and easier. The company is very professional had numerous updates on delivery and plenty of information highly recommended. Thanks”
Dear customer,
We appreciate your detailed feedback!
It's wonderful to hear that you found the shed to be excellent once fully assembled.
Your advice about taking time to organize and read the instructions is valuable for a smoother building process.
We're thrilled to know you had a positive experience with our company, from delivery updates to information provided.
Thank you for your recommendation, and if you ever need further assistance, feel free to reach out.
We're here to help, and we hope you enjoy your solid and low-maintenance investment!
Best wishes,
elbec garden buildings
“As a very recent purchase we have not had time to assess the building in use. However, experience to date suggests that it will prove to be very functional at an acceptable price.”
Dear Mr Alan,
We appreciate your feedback on your recent purchase.
It's great to hear that you find the building functional and at an acceptable price!
We hope it continues to meet your expectations as you begin to use it.
Thank you for choosing our product, and we look forward to serving you!
Best wishes,
elbec garden buildings
“Summer House is really lovely. Great quality. Nice compact sections make it easy to handle and prepare. The driver was on time to the minute as informed and very helpful. Extremely pleased with the purchase.”
Dear Mr Jonathan,
We're thrilled to hear that you love your summer house!
It's great to know that the quality meets your expectations and that the compact sections made handling and preparation easy.
We're also pleased to hear that our driver was punctual and helpful.
Your satisfaction is our priority, and we appreciate your positive feedback.
If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Enjoy your beautiful summerhouse!
Best wishes,
elbec garden buildings
Dear Mrs Ruth,
We appreciate your kind words!
It's great to hear that you received excellent service.
We strive to be accessible and helpful whenever you need assistance!
Thank you for choosing our service, and we look forward to serving you in the future!
Best wishes,
elbec garden buildings
Dear customer,
We're delighted to hear that your order arrived quickly and on time!
Providing efficient and timely delivery is important to us.
Thank you for choosing us, and we appreciate your business!
Best wishes,
elbec garden buildings
“spend £2600 on a great house and was given no receipt only a flyer and rang 4 times where is the door going 4 days before delivery. glad olny doing this once never again”
Dear Mr Verity
Thank you for bringing this to our attention, and we apologise for any inconvenience caused.
In regards to the receipt, an electronic copy should have been sent to the email address provided on completion of the transaction. A paper copy of the order confirming payment should also have been offered. We apologise if this was not communicated clearly.
We also understand your frustration regarding the repeated calls about the door's location. Your feedback is valuable to us, and we take it seriously. If we may a member of our team will be in touch with you to apologise and discuss your experience.
We appreciate your understanding and patience.
Best wishes
elbec garden buildings
