Dear Mr Browning
Thank you for the positive review and for the stunning photograph of the potting shed in its beautiful setting. We're thrilled to know that you find our potting shed brilliant and that your experience with our service was excellent. Your support means a lot to us, and we hope to have the pleasure of serving you again in the future.
Best wishes
elbec garden buildings
Dear Shella,
We are delighted to hear that you had such a positive experience with us and that our delivery driver was so kind!
Your words mean a lot to us and we thank you for them.
Best wishes,
elbec garden buildings
Dear Shella,
We are so happy to hear that your brother-in-law loves his gift and hope he is getting a lot of use out of it.
Thank you for your kind support!
Best wishes,
elbec garden buildings
Dear Mr Herold,
Thank you so much for your generous 5-star rating!
We are so glad you were satisfied with the services we provided.
We always strive to keep our customers happy and informed every step of the way!
Best wishes,
elbec garden buildings
“I was dissapointed with quality of my shed. More than acceptable knot holes, doors didn’t fit and an unusable piece of timber for door edge . Floor is too thin also . I thought price I paid was too good to be true and it was. You get what you pay for they say; il buy better quality next time”
Dear Ms Hegarty
Thank you for sharing your feedback, and we apologise for the disappointment you've experienced with the quality of your shed. We are sorry that the product did not meet your expectations.
We understand that the price is a significant factor, but we also strive to provide value for money. Your insights are important to us.
If there's anything specific you'd like us to address or assist you with, please feel free to provide more details by contacting us at customercare@elbec.co.uk
Best wishes
elbec garden buildings
Dear Mr Dawkins
Thank you for sharing your feedback, and we're sorry to hear about your disappointment. We take customer satisfaction seriously, and we'd like to learn more about the specific issues you encountered. A member of our team will be reaching out to you to gather more details.
Best wishes
elbec gareden buildings
“communication was good but i found it a bit tricky or felt like tricked into it. once is sold u have to deal with other people and other things you are not warned about beforehand.”
Dear Mrs Zenelaj
Thank you for sharing your experience, and we apologise for any inconvenience. We aim to provide transparent and clear information throughout the process. We regret that you felt it was tricky or that you were not adequately informed about certain aspects. Your feedback is valuable, and we would like to understand more about the specific concerns you have. A member of our team will be reaching out to gather more details and address any issues you may have encountered.
Best wishes
elbec garden buildings
“You get what you pay for. I didn't use the existing floor because is so week I did replace it with 3x2 and 18mm playwood. The roof felt as well so week is just cut to half wen I was try to install on the roof .so I did replace the felt as well .otherwise is good not too bad shed”
Dear Youssef
Thank you for providing insights into your experience, and we appreciate your feedback. Whilst our buildings are designed to meet high standards, we understand that individual preferences may lead to modifications for enhanced features. Your feedback is valuable as we continually aim to provide products that meet and exceed our customers' expectations.
Best wishes
elbec garden buildings
Dear Alan,
We're so glad to hear that not only did you get the best price online for your shed, but also that your order was processed as expected.
We appreciate your feedback!
Best wishes,
elbec garden buildings
Dear Mrs Zenelaj
Thank you for sharing your experience, and we apologise for any inconvenience. We aim to provide transparent and clear information throughout the process. We regret that you felt it was tricky or that you were not adequately informed about certain aspects. Your feedback is valuable, and we would like to understand more about the specific concerns you have. A member of our team will be reaching out to gather more details and address any issues you may have encountered.
Best wishes
elbec garden buildings
Dear Mr Brett
Thank you for sharing your positive feedback. We're delighted to learn that you're pleased with the summer house, and the photo you provided speaks volumes. It's great to know that the assembly process was straightforward with the help of detailed instructions and that our delivery service met your expectations as well. We hope you enjoy your new summerhouse for many years to come.
Best wishes
elbec garden buildings
Mr Richard,
We are delighted to hear that you are happy with your summerhouse.
We always strive to make sure our instructions are detailed, making the assembly process as easy as possible.
It's also great to hear that the delivery was also excellent!
We appreciate your feedback!
Best wishes,
elbec garden buildings
“Excellent price. The shed was delivered within the time slot on the correct day. The driver was extremely friendly courtesous and helpful. Only just erected this weekend, instructions were easy to use. My only thing was when joining the two window sides together my husband preferred to use his own 80 mm screws as they are double the thickness whereas you supplied 60 mm and to put at an angle, but it was our choice. Otherwise excellent and would highly recommend.”
Dear Mrs Jane,
Thank you for your glowing review! We're thrilled to hear that you found our shed to be excellent in terms of price and delivery.
Your feedback about the driver's friendliness and helpfulness is heartening, and we'll be sure to pass along your appreciation!
We appreciate your insights about the screws and understand that personal preferences can come into play during assembly.
If you have any further questions or if there's anything else we can assist you with, feel free to reach out!
Best wishes,
elbec garden buildings
“Extremely responsive when a few bits missing from delivery. Regular contact initiated by them over the phone to manage the delivery of missing pieces”
Dear Mark,
Thank you for your feedback! We appreciate your understanding and are pleased to hear that our team responded promptly to address any missing parts. Customer satisfaction is our top priority, and we're glad we could assist you in completing your order.
If you have any further questions or if there's anything else we can help you with, please don't hesitate to reach out.
We hope you enjoy your purchase!
Best wishes,
elbec garden buildings
“Good shed provided quickly and as described, and was kept informed throughout on progress with the delivery and when it would be received. Easy shed for self assembly and courteous and polite delivery driver. Recommended”
Dear Matthew,
Thank you for taking the time to share your positive experience with us!
We're delighted to hear that you found our shed delivery process smooth and that you were kept well informed throughout. It's great to know that the shed assembly was straightforward, and we appreciate your kind words about our courteous and polite delivery driver.
Your recommendation means a lot to us!
Best wishes,
elbec garden buildings
Dear Mr Mick,
Thank you for being a returning customer, and we appreciate your continued trust in our services!
It's wonderful to hear that you've had a positive experience with us in the past.
If there's anything specific you'd like to share or if there are ways we can further improve, please feel free to let us know.
We look forward to serving you again in the future!
Best wishes,
elbec garden buildings
“Placing our order for Forest Greenhouse went really well. Unfortunately when it was delivered the automatic window opener was missing, which the driver delivering the greenhouse knew about. He advised that they would get the part to us. Also there is some split timber to at least two of the panels.”
“I was looking for a shed for hand garden tools, this one fitted the bill perfectly, the purchasing experience was very simple, I was updated at every level of the process from order to delivery, easy to put together, I did paint it to very similar colours as displayed on the website, it does look amazing, and to top it off it was very reasonably priced with free delivery”
Dear Fred,
Thank you for choosing our shed to meet your garden tool storage needs! We're thrilled to hear that the purchasing process was smooth and that you found our updates helpful.
It's fantastic that the assembly was easy for you, and we love that you took the extra step to paint it, making it look amazing in your garden!
We appreciate your positive feedback and are pleased that you found the shed reasonably priced.
Happy gardening!
Best wishes,
elbec garden buildings
Dear Colin,
Thank you for sharing your positive experience with us! We're delighted to hear that you found our service fast and satisfactory. Your satisfaction with the product brings us great joy!
If there's anything else you need or if you have any more feedback to share, feel free to let us know.
Best wishes,
elbec garden buildings
