“unfortunately there was lots missing. The trim for the roof. 3 pieces for the joint cover and no where near enough panel pins for the fixing. its a shame as the delivery was on time and the product is ok.”
Dear Dessie,
Thank you so much for your five-star rating!
We are thrilled to hear that you were so pleased with the speed and efficiency of our service, and we appreciate you taking the time to share your experience with us.
We are delighted that you plan to use us again in the future!
Best wishes,
elbec garden buildings
Dear Nigel,
Thank you for sharing your feedback with us. We're glad to hear that the delivery time was convenient for you, and we appreciate your kind words about the delivery person.
Regarding the chipped panels, we apologise for any inconvenience. If you encounter any issues during the assembly or if you have concerns about the quality of the panels, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure your satisfaction!
Best wishes,
elbec garden buildings
“Very pleased with service, product excellent too, it didn't take long to put log store together. However we have put extra protection on the roof, over all very pleased with it, I bought it for our daughter, she is very pleased with it too.”
Dear Pauline,
Thank you for your feedback!
We're pleased to hear that you are very happy with our service and that the log store exceeded your expectations.
It's great to know that your daughter is also pleased with the product. If there's anything else we can assist you with or if you have further feedback, feel free to reach out. We appreciate your support!
Best wishes,
elbec garden buildings
Dear Kevin,
Thank you for your kind words! We're delighted to hear that you are very happy with the products you ordered and that you've experienced excellent customer service.
If there's anything more we can do to enhance your experience or if you have further questions, please don't hesitate to let us know.
We appreciate your trust in elbec garden buildings.
Best wishes,
elbec garden buildings
Dear S,
Thank you for the 5-star rating!
We are happy to hear that you had a great experience with our brilliant service.
Best wishes,
elbec garden buildings
“Truly superb customer support. A big thank you to Fyat and the Elbec web team. When I had questions re accessories for a Palram Gazebo not only were my questions answered very quickly but the web site was updated within 24hrs to show curtains, lights and heaters available for the Gazebo. Palram Martinique 3600 now built and delighted with purchase.”
Dear Mr John,
Thank you so much for your wonderful rating.
We are happy to hear that our customer support and the elbec web team have been of assistance to you and that you are delighted with your purchase.
We truly appreciate your kind words about our service and we hope to be able to assist you with any of your future garden building needs.
Best wishes,
elbec garden buildings
Dear Chantal,
Thank you for sharing your positive experience with us!
We're glad to hear that our delivery service, represented by the gentleman who delivered your new shed, met your expectations.
Best wishes,
elbec garden buildings
“Arbour was exactly what I was looking for great price excellent service delivery was made on the date I was given very very pleased with my purchase and Elbec Company thank you”
Dear Jeanette,
We're thrilled to hear that the arbour you purchased from us met your expectations and was exactly what you were looking for.
Thank you for your kind words about our service, delivery, and overall experience.
If you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out!
Best wishes,
elbec garden buildings
Dear Paul,
Thank you for taking the time to share your positive experience with us!
We're thrilled to hear that our customer care and services met your expectations.
Timely delivery is a priority for us, and we're glad we could fulfil that for you.
Your recommendation means a lot to us and we appreciate your recommendation and your business!
Best wishes,
elbec garden buildings
Dear Charles,
Thank you for choosing elbec garden buildings!
We're glad to hear that the ordering process was straightforward and that the product size and quality met your expectations.
Ease of assembly is always a plus, and we're glad you found it easy to put together.
We appreciate your business!
Best wishes,
elbec garden buildings
Dear Eric,
Thank you for your kind words and for choosing us!
We're delighted to hear that you found our product, service, and delivery to be excellent.
We value your business and hope to serve you again in the future.
Best wishes,
elbec garden buildings
“It was easy to choose the log store we needed. Sizes are accurate and the store is easy to assemble and sturdy when constructed. It was delivered on time at the agreed time. I would definitely recommend this company.”
Dear Kevin,
We're delighted to hear that you found our log store easy to assemble, and sturdy and that the delivery was prompt and as scheduled. Your recommendation means a lot to us!
If you ever have more garden needs or questions, please don't hesitate to reach out.
We appreciate your trust in our products and services!
Best wishes,
elbec garden buildings
Dear David,
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service and found the quality of our products to be excellent. Customer satisfaction is our top priority, and we're glad we could meet your expectations.
We appreciate your support and look forward to serving you again in the future.
Best wishes,
elbec garden buildings
Dear E,
Thank you for your wonderful feedback! We're delighted to hear that our team at elbec garden buildings provided you with excellent service and went above and beyond to assist you.
Our commitment is to ensure customer satisfaction, and it's fantastic to know that we met your expectations.
We appreciate your kind words about our competitive prices as well!
Best wishes,
elbec garden buildings
Dear Michael,
Thank you for your positive feedback! We're happy to hear that you are satisfied with the building and service you received from us. Our goal is to provide quality products and excellent service to our customers.
We appreciate your support and look forward to serving you again in the future.
Best wishes,
elbec garden buildings
“It's a great shed, and I would recommend it, however the felt was missing, so they quicky sent it afterwards. 3 lengths x 2.7 metres acording to manual, but they only sent one 6 metre length. Poor maths by someone. Used my own. Drilling instruction confusing, 6mm drill shown at beginning of manual, but 5mm actually required. The tempered glass provided is easily broken, so the shed is easily broken into.”
Dear John,
Thank you for taking the time to share your experience with us. We're pleased to hear that you would recommend the shed overall.
However, we apologise for the oversight in providing the correct length of felt, and we appreciate your understanding in this matter.
We'll also look into the discrepancy in the drilling instructions to ensure clarity for future customers.
If you have any further concerns or if you require additional assistance, please don't hesitate to contact our customer service team. We want to make sure you have all the support you need!
Best wishes,
elbec garden buildings
Dear Hazel,
We are thrilled to hear that your summerhouse installation went smoothly and that you are pleased with the result. Customer satisfaction is our top priority, and it's fantastic to know that you had a positive experience with our product.
Thank you for choosing us, and we hope you enjoy your new summerhouse for years to come!
Best wishes,
elbec garden buildings
“They delivered on time and with care. The building was complete and although the instructions didn't detail every single step, it's 4 sides and a roof! Once built, it is sturdy enough and suits my needs.”
Dear Chris,
Thank you for taking the time to share your experience with us.
We're glad to hear that your delivery was on time and that the building met your expectations. Your feedback is valuable to us, and we appreciate your understanding of the instructions.
We're here to help, and we hope you enjoy your sturdy new building for years to come!
Best wishes,
elbec garden buildings
