Dear John,
Thank you for your feedback. We appreciate your patience and understanding regarding the delivery time. We're delighted to hear that, despite the wait, you found the panels to be well-made and worth it.
We value your input and look forward to serving you again in the future.
Best wishes,
elbec garden buildings
“Efficient ordering and delivery of summer house. Very pleased with the quality. Sitting in it while writing this review (sheltering from the Cumbrian 'summer' weather.”
Dear Jillian,
It's wonderful to hear that you're enjoying your new summer house, even if the Cumbrian weather might not always cooperate!
If you ever have more feedback to share or if there's anything else we can assist you with, don't hesitate to let us know.
Thank you for choosing us!
Best wishes,
elbec garden buildings
Dear Martin,
We're glad to hear that the early delivery worked well for you, providing ample time to put everything together.
If you have any questions or need further assistance as you work on your project, feel free to reach out.
Thank you for choosing us!
Best wishes,
elbec garden buildings
Dear Salih,
Thank you for your feedback! We're glad to hear that you found good value in your purchase and that the process was convenient for you.
If you ever have more comments or if there's anything else we can assist you with, feel free to let us know.
Best wishes,
elbec garden buildings
Dear Michael,
It's great to hear that any issues you encountered were promptly addressed, and replacement sections were sent without any problems.
Customer service and support are crucial aspects of a positive shopping experience.
Thank you for choosing our services!
Best wishes,
elbec garden buildings
“Summerhouse arrived quickly from Shires with very comprehensive instruction books. All necessary fittings were included and everything went well. Erection was completed in 3 days by one person. Finishing off and painting has taken much longer but it now looks fabulous. Several pieces of wood were warped but Shire's replaced them which was good except that the carrier (DHL) took a week to deliver them, even losing the pack at one point and telling us to contact Shires about it ! Very pleased with the price from Elbec and good customer service.”
Dear Karen,
We are delighted to hear that, despite some challenges with warped pieces and delivery, you were able to successfully erect the summerhouse, and it now looks fabulous.
It's great that Shire promptly replaced the warped pieces, and we appreciate your understanding regarding the delivery hiccups.
If you have any more feedback or if there's anything else we can assist you with, feel free to share.
Enjoy your beautiful summerhouse!
Best wishes,
elbec garden buildings
“Really great steel shed. Went together beautifully in a day. Didn’t need to drill out a single hole. Only issue was the delivery, arrived a day late and at 7:15am despite message saying it would be 10:30-11:30am!”
Dear Mark,
We are happy to hear that you found the steel shed easy to assemble and that it met your expectations.
However, we're sorry to hear about the issue with the delivery time, arriving a day late and earlier than expected.
Delivery hiccups can be frustrating, and we appreciate your understanding!
Enjoy your new shed!
Best wishes,
elbec garden buildings
“The shed was OK and the instructions clear, but the quality of some of the panels not so good with various splits. Biggest problem was the delivery which arrived at 7am in the morning having only sent an email to let me know it was arriving 2 1/2 hours earlier at 4:30am that morning!”
“Great product range and easy ordering and communication. Prompt and scheduled delivery with a very helpful driver. Clear assembly instructions and good quality materials and fixings made assembly easy (suggests two people but I managed alone with some temporary screws and steps to act as support. Will be using elbec again!”
Dear Niall,
We are delighted to hear about your positive experience with elbec, from the easy ordering process to the prompt delivery and helpful driver.
It's great that you found the assembly instructions clear and the materials of good quality, making the process smooth.
We appreciate your feedback, and we look forward to assisting you again in the future.
If you have any further questions or need assistance, feel free to reach out.
Thank you again for choosing elbec!
Best wishes,
elbec garden buildings
“Purchased the 3m x 3m Mercia Corner Log Cabin. Ordering process was straight forward, I really liked that the price advertised, is actually the price. Other websites advertise a price, but then you realise the felt isn’t included or the glass isn’t included for the windows. Delivery was selected, I was kept up to date with text messages and emails, arrived very promptly on time, the delivery driver was fantastic. Instructions very clear and easy to follow. There was an issue with the roof trusses, they had been incorrectly pre-screwed together at the wrong point and one was also cut incorrectly. This took a little time to fix, had I not had experience frame building and also own a chop saw, I may have struggled. Bar that, it took me a day to build it solely. Other issues were there not being enough screws supplied but again, a trip to my local screwfix sorted this. All in all I’m very much satisfied with my purchase, I’ll be honest, when ordering I’d seen a few mixed reviews and your social media was also constantly being trolled by I presume a pervious customer calling you a liar on every post. It did make me panic a little but I’m pleased to hold out and see what was delivered. Thrilled with the finish article.”
Dear Mr Mackinder,
We're pleased to hear that overall, you had a positive experience with the purchase of your 3m x 3m Mercia Corner Log Cabin from us.
It's great that the ordering process was straightforward, and you appreciated the transparency in pricing.
While it's unfortunate that you encountered some issues with the roof trusses and the number of screws, we are glad to hear that your experience in frame building helped in resolving those matters.
Thank you for your understanding and for taking the time to share your feedback.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Enjoy your new log cabin!
Best wishes,
elbec garden buildings
Dear Ken,
We're delighted to hear that you found the product to be excellent, especially considering the price.
If you have any more comments or if there's anything else you'd like assistance with, feel free to let me know.
Enjoy your purchase!
Best wishes,
elbec garden buildings
Thank you so much, Paul, for your five-star rating!
We are delighted that the product fits together very well and that you are pleased with it!
We really appreciate your feedback!
Best wishes,
elbec garden buildings
Dear Ian,
We are so glad to hear that your elbec garden building arrived sooner than expected and that the quality and communication between you and the delivery team were on point.
We appreciate the kind words and hope you continue to have a great experience!
Best wishes,
elbec garden buildings
Dear Mr Williams,
We are glad to hear that the delivery was great and that everything arrived on time and the instructions for the shed were easy to follow.
We really appreciate your feedback and thank you for your continued support!
Best wishes,
elbec garden buildings
Dear Jodie,
Thank you for your four-star rating!
We're glad you thought the buildings were good value for the price.
However, we're sorry to hear about the minor imperfections you noticed but we hope you're still satisfied with your purchase overall!
Best wishes,
elbec garden buildings
“The wood/log store we purchased was fine until we started to put the top panel on. The majority of the horizontal slats had bowed and we had to use extra nails and screws in order to get them flat, to stop rain water getting underneath and dripping onto the logs. For the money we paid, I was expecting all the wood to be in good condition.”
Dear Daniel,
We are elated that you appreciate our quick delivery!
We always strive to ensure our customers have a good shopping experience with us.
Best wishes,
elbec garden buildings
Dear Mrs Baldwin,
Thank you so much for your rating and kind words about our elbec garden buildings!
We appreciate your feedback and we're so glad you were pleased with its quality and price point.
It's also great to hear the delivery guy was punctual and had a good attitude - we like to offer people the best service we can!
Best wishes,
elbec garden buildings
“Installation was really easy with excellent easy to follow instructions. We were missing a couple of pieces of wood that run down either side of the door. Called it through and followed up with an email then received at later date. So even if it goes slightly wrong it was corrected easily. Great job ?”
Dear Paul,
Thank you so much for your 5-star rating!
We are so glad to hear that the installation of our product had excellent easy-to-follow instructions.
We apologize that you were missing a couple of pieces of wood that run down either side of the door, but we are glad that we were able to resolve the issue quickly and easily.
We appreciate your feedback and we are glad that our team could perform a great job!
Best wishes,
elbec garden buildings
Dear Robert,
We are happy to know that you found the experience of choosing and ordering easy and that the fast delivery met your expectations.
We are pleased that everything was included in your purchase.
We look forward to hearing your feedback again soon!
Best wishes,
elbec garden buildings
