“The shed itself is excellent value for money.
Unfortunately the delivery department did not tell us in advance of the delivery date, and only the driver called me just before delivery, causing me an issue at work.
They say they have made improvements; let's hope so.”
“This is an amazing large Wood Store.
Originally the fixings weren't sent out, however contacted customer service, which was amazing and we're immediately sent out.”
“The order was not complete; roof truss fittings and instructions for roof and windows missing. Leaving my potting shed open to the high winds and rain for 2.5 weeks”
“I couldn’t be more happy with the product. It fitted in so well into the garden.
The wood posts are extremely thick by comparison to other types available and this made it a feature of the Pergola that we wanted.
The curves were spot on and all slotted together well.”
Good Morning,
Thank you for taking the time to leave your feedback on your Garden Shed with us.
We are sorry that you are currently experiencing water ingressing through the windows and doors and understand the frustration that this causes, as we do aim to ensure that our customers are satisfied with their chosen garden building.
Please do contact our Customer Care Team at customercare@elbec.co.uk to allow the team to offer their assistance to you in moving this forward.
Kind Regards,
elbec Garden Buildings.
