Good Afternoon,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you are enjoying your greenhouse and that the delivery was within your expectations. We take great pride in offering quality products, and your recommendation means the world to us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The buying experience was very straight forward and I was able to select a delivery date which was very useful , the product was delivered on time and the driver unloaded it and brought into my back garden via a side gate , so I cannot fault your buying and delivery service . As to the product itself a Victorian Tall wall greenhouse It arrived with no pieces missing but was still wet/damp from I take it from the treatment and some of the parts were warped , this made assembly difficult I had to use additional fixings to force parts together and to straighten parts , many of the joints are not a tight fit leaving large gaps in which have used a clear outdoor sealant for additional waterproofing ,other parts I have had to use power tools to make adjustments,I would have expected a more close fit on the finished greenhouse , in terms of the doors and opening windows .I have painted the item with two coats of Protek paint for additional weatherproofing .I know you make these out of softwood but it should be seasoned and after pressure treatment held until the items are dry .I have accepted the product as it is and hopefully it will last . Your ordering and delivery is very good but the product lets you down”
Good Afternoon,
Thank you for taking the time to share your detailed review with us.
We appreciate your positive feedback regarding the buying and delivery experience, It is great to hear that everything arrived on time and in good order. However, we're sorry to learn about the challenges you faced during assembly due to the issues with warping parts. While we understand the frustration with these parts, warping is a natural effect of all timber and can occur due to the moisture levels and weather temperatures.
If you have any questions or require assistance, please don't hesitate to contact our Customer Care Team. We value your feedback and hope that despite these hurdles, your Victorian Tall wall greenhouse serves you well for years to come.
Kind Regards,
elbec Garden Buildings
“Timber was of poor quality
Most of up rights were like a banana
Screws are of poor quality
Used my own..........
.
One panal and damaged. Rang to say change full package
Was abruptly told you were only changing parts damaged
Upon fitting , I bought extra timbers to replace banana parts ,,,,,,,,,,
Brought because of customer relations are 😢”
Good Afternoon,
Thank you for providing your feedback regarding your recent experience.
We are truly sorry to hear that the timber quality and the condition of the components did not meet your expectations. This is certainly not the standard we strive for. Your concerns regarding customer service and communication are noted, and we will address this internally to improve our responsiveness.
If there's anything we can do to assist you, please do not hesitate to contact our Customer Care Team. Your satisfaction is important to us, and we want to ensure we can support you in any way possible.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your excellent review.
We are thrilled to hear that you found our service easy and our website clear. Your feedback is incredibly valuable to us, and we strive to make the ordering process as seamless as possible. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your fantastic review.
We are delighted to hear that you are really happy with your log shed and that our customer service met your expectations. Your satisfaction is our priority, and we truly appreciate your feedback. If you ever need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you are pleased with both the product and our service. Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchased a 12 x 8ft shed. Decent price and delivered quickly. Instructions for assembly not clear in places but managed to work it out. 2 sections of the shed weren’t square. The door required planing to fit the gap, and the Perspex for 1 of the windows also needed cutting. Overall - not bad.”
Good Afternoon,
Thank you for taking the time to leave a review and share your experience.
We are glad to hear that you found the quick delivery met your satisfaction. Your comments regarding the building and the assembly have been taken on board and seriously. If you need any support or have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Very pleased with the shed. It is a touch flimsier than I expected, and it took me a touch longer to work out where to start assembling it. But once I got into the YouTube video on the app it was very straight forward . Good value for money.”
Good Afternoon,
Thank you for taking the time to leave your thoughtful review.
We are glad to hear that you’re pleased with the shed. We appreciate your observations about the assembly and the shed. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear that the product meets your expectations, and if you have any questions during the assembly process or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are delighted to hear that you found the assembly easy and are satisfied with the finished product. It is always rewarding to hear that the item you have ordered has met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Delivery delayed twice. When the greenhouse arrived there was a back panel missing from the order. Me and my husband had 2 days booked off work to erect the greenhouse and then couldn’t put it up cos an integral part had been missed. Contacted them immediately, stressed we needed this ASAP. They said they’d get back in touch …. they didn’t. Rang again next day to follow up missing section. Said they’d had got in touch with manufacturer and was waiting to hear back from them. Had to insist they get in touch with them and let me know what’s happening. Never heard back from them!!!! So the greenhouse is in sections waiting to be erected and we’ve waisted 2 days off !!! FURIOUS. There seems to be no urgency or acceptance that this was there mistake and should have been even avoidable. How the hell can you miss off a back panel and send it out incomplete.”
Good Morning,
Thank you for sharing your experience with us.
We sincerely apologise for the inconvenience and frustration you've faced regarding the missing panel and the delay in communication. This is not the level of service we aim to provide, and we appreciate you bringing this matter to our attention. Your feedback is crucial for us as we work to enhance our processes and ensure a better experience for all our customers. Please feel free to reach out to our Customer Care Team if there's anything we can assist you with.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your comments with us.
We sincerely apologise for the delay you are experiencing with your order. We understand how frustrating it can be to wait longer than anticipated, and we appreciate your patience during this time. Your feedback is important to us in helping us enhance our services. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good service from start to finish with helpful delivery driver and value for money product. If I had one issue its that the screws are very poor and when used with a electric screw driver the larger ones lose their heads.”
Good Morning,
Thank you for your wonderful review and feedback.
We are delighted to hear that you had a great experience with our service and found our product to offer good value for money. We appreciate your comments regarding the screws, and we will certainly look into this to improve our product quality. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I ordered a greenhouse a month ago. The estimated delivery time was 10 weeks. Hoping i receive something within 6 weeks & after then is maybe the time Elbec should ask for s review of their product.”
Good Morning,
Thank you for taking the time to share your thoughts with us.
We apologise for the delay you’re experiencing with your greenhouse order. We understand how important timely delivery is, and we appreciate your patience as we work to fulfil your order. Your feedback is vital to us, and we will take it into consideration as we aim to improve our service. Should you have any questions or require assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found our service brilliant. Your support is greatly valued, and we appreciate you taking the time to share your experience. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“AVOID!!! Awful customer service. I had a delivery booked with confirmation and no one turned up, I took time off work and was told I would now have to wait almost 5 weeks for my delivery. Please avoid at all cost.”
Good Morning,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the issues you faced regarding your delivery and the impact it had on your time. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. Your feedback is vital in helping us improve. If you have any questions or need assistance, please contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good product but instructions need to be updated and some of the cuts of timber not the requisite 45%. Overall still rate it as a good product but with a little more quality control in the manufacturing process and a review of the assembly instructions would be even better.”
Good Morning,
Thank you for sharing your comments with us.
We are pleased to hear that you find our product to be satisfactory overall. Your comments regarding the instructions and timber cuts have been noted, and we appreciate you bringing this to our attention. Your comments will be taken on board seriously. Should you need any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your recent purchase.
We appreciate your comments about the floor sturdiness, which will be taken on board and seriously. It is great to hear that the building meets your requirements. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your kind feedback.
We are pleased to hear that you received regular updates on your order and that it was delivered on time. Keeping our customers informed is a priority for us, and it is great to know that you appreciated that. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your lovely feedback with us.
We are delighted to hear that you are very pleased with your purchase and that you think our shed is great. Your satisfaction means the world to us, and we appreciate your support. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
