Good Afternoon, Mr Towler,
We would like to thank you for your feedback.
To hear that you are pleased with not only your Garden Shed, but also the delivery service is really appreciated, as we are thrilled to hear that the service we aim to offer has been met.
Kind Regards,
elbec Garden Buildings
“I love my Buckingham.....a few missed patches on the preserve paint...but a call to shire and
they are send the paint to touch up....
Am 100% pleased with this Summer House...”
Good Afternoon, Ms Peek,
Thank you for taking the time to leave your kind feedback.
We are sorry that the dip-treatment has had the few patches on the timber, and we are glad that this has been resolved for you, and you are now enjoying your Summerhouse.
Kind Regards,
elbec Garden Buildings.
“Product arrived damaged. broken glass, window section damaged and a section to the roof untreated(bare wood). 2 whates app pictures from us and photos from delivery driver and 5 phone calls later, still matter not resolved a week on.”
Good Afternoon,
We would like to thank you for providing your feedback on your journey with us.
Please accept our apologies for the parts that have arrived damaged, as we do aim to provide you with the item you have ordered, and in a satisfactory condition.
We can see that a member of our Customer Care Team has been in contact with you, and your concerns of the parts is being processed to resolve this for you.
We are sorry for the disappointment caused with the item that you have received on delivery.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
We would like to thank you for your positive feedback.
It is great to hear that we have provided you with the service you expect, as we do aim to not only provide excellent service but to go beyond, and that the item you have received has met your requirements, which we hope you enjoy for many years to come.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are grateful to hear that the service we have provided has met your expectations, as our aim is to provide you with the best experience and journey for your order, and it is appreciative to hear that we have met this with your order.
We would also like to thank you for your recommendation, as this does mean a lot to us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We are thankful for your positive review of your Planters.
It is always pleasing to hear that the items you have received have met your expectations with the planters and the delivery provided.
Kind Regards,
elbec Garden Buildings.
“As we haven't put the pergola together yet, I can't say how good it is hence the four stars. The wooden parts look very substantial, so hopefully it will be fine.”
“First time I've used this company but the prices were excellent, stock was available immediately and the courier company that was used was excellent. I'll be coming back here for my next purchase.”
“The Forest pergola was delivered on time in very good condition by a very helpful driver and, at a reasonable price. Therefore I will be ordering again in the future.”
“To be honest this didn't start off as Elbec Garden Buildings fault. The delivery people from Forest Garden gave me a three day timeline in which they were going to deliver. I phoned up on the last day (as I was going away) to check they were delivering that day. They said they were going to deliver but didn't. So I contacted them to ask them not to deliver as I was away that night. They said they wouldn't deliver, but did. They left the three planters I bought at the front of the house in full view of the road. They said they left it at the side of the house which was a lie as I live in a converted garage which is attached the the garage next door i.e there is no accessible side to my property. I managed to get someone to take a look at the items and they found that they were incomplete so Forest Garden did not check the products before going out. I ordered planters. Two of them had no sides, base or front. The other had no screws. Then it takes two weeks whilst I am on holiday to try to get them picked up. Eventually they were picked up and Forest Garden said that I would have to contact Elbec for a refund which I have done. The useless planters were picked up over a week ago and still no refund nor correspondence to let me know what is going on. So I have made a chargeback through my card issuer to try to get my money back. I ordered on 31st July. It is now 27th August and I have no planters and no refund. Really bad service hence the reason for the 1 star review.”
“The playhouse is a fantastic addition to our home, providing hours of entertainment for my 4-year-old and 1-year-old children. It is well-constructed and straightforward to assemble, taking us about two days to complete. Given that we have a smaller garden, this playhouse is a great choice as my 4-year-old loves the ladder leading to the upper level. I also appreciate the design feature that prevents the upper window from opening for added safety.
There are a couple of minor concerns, however. The wood is treated with an orange stain that has transferred onto my children’s shoes/clothing. While this was not an issue for my 4-year-old, who wore old trainers, my 1-year-old’s first shoes are now stained orange. Additionally, the door hinge is not very robust and tends to shift out of place with enthusiastic use by my 4-year-old . I anticipate that the door catch will need replacing in the near future due to door regularly shifting out of place.
Despite these minor issues, the playhouse is a great purchase, and I would definitely recommend it!”
“Roofing felt was damaged on arrival, made a note on delivery note. Had to go and buy a roll, contacted company who said they would not reimburse cost. Then waited 2 weeks for them to send replacement felt!!, by which time shed was up and roof done. Poor service. Wont use company again”
