“It was a good experience dealing with Elbec. The customer service was very helpful when the delivery was delayed due to the driver not showing up and worked closley with the delivery company to sort it out as soon as possible”
“Unfortunately the delivery of my shed was delayed on 2 occasions. Additionally, the roof was only just sufficient to cover the shed with no overlap which is less than ideal.”
“Hi very pleased with my purchase of the forest garden modular garden set .
Arrived in no time at all .
All erected now and enjoying it giving the entrance of our house a new look.”
“The shed arrived at 08.00 in the morning- 4/5 hrs earlier than quoted. Erected 3days later and joiner remarked the wood was extremely dry & brittle!......2 x exterior posts were split in 3 places & therefore useless (thank god we could use supports from my original shed to patch it.
The ready made slat sides have huge gaps meaning I'll have to purchase filler to keep bugs/ mice out!”
“Overall very good quality product well made and sturdy. Only negative is that some of the wood on the fence pieces and on the front section by the windows was very rough and would have benefitted from proper planing or sanding. As it was a child's playhouse I could not leave it rough so had to spend time doing this. Had this been done by the manufacturer I would have given it a full 5 stars.”
“Delivered on time . Driver was fantastic. Shed went together as per instructions. Only thing was the hasp and staple was flimsy. But it was all as per description. But did mod the roof . Our choice. Nothing wrong with supplied roof .”
“Went together well but I found it better to set the roof up at low level to make sure the 4 triangular panels fitted nicely, these then set the roof framework up bang on, and then I removed them and then when the frame was installed on top of the sides the 4 panels fitted back in place as they should. Also worth using clear silicon around the roof panels to stop water dripping in.”
“Delivery failed 3 times (despite being told they were on their way) and product very flimsy with some damaged parts. Elbec did offer to send some replacement parts but it wouldn’t make product any more secure so I didn’t bother. Putting a lock on this thing is about as effective as a chocolate fire guard. Wouldn’t buy again.”
“Item acceptable although needing some remedial work I.e removing poorly hammered nails on 5 occasions. Delivery was dreadful, told mine was on transport as the 5th drop spent all day waiting never arrived. No communication from firm. After a few phone calls was told delivery would arrive a week later. Very annoyed customer.”
“Due to demand there was a delay on delivery but when it did arrive the driver took all the panels of the pallet and put them in the garden just as I asked. He was a very pleasant and efficient person.”
