“An excellent service throughout. I was kept informed all along the way. Delivery was as advised, the guy that delivered the shed was very helpful. I would definitely deal with again. Thank you.”
“We did find what we were looking for on this site. Very helpful & descriptive & prices were good. Only issue we had we wanted to check something & rang the customer helpline which was closed till Monday morning. Hoping everything will be fine when delivered in August.”
“Delivered quickly. The delivery day was accurate. The driver was polite . I had to help him put it down the side of the house. The only complaint is the weight of the pack. At 51 Kilos this is ridiculous . I am not sure how I’m going to move it. Why can’t it be in at least two packages? Haven’t put it up yet but have already erected a Parlam greenhouse so prepared for initial flimsyness”
“We have altered our order twice and Elbec have dealt with this professionally and without any problems. we would like to thank them for their understanding and are extremely happy with their service.”
“The website is very user friendly. Choose what you want, how many you want, check out and pay for it. You get confirmation straight away, easy. It's a good way to shop”
“I sent a query on Sunday afternoon about a shed I was interested in and received a response by lunchtime Monday, I placed an order and hope the remainder of the service will be just as good”
“This is an update of a 1-star review complaining partly about late delivery, but also what seemed an unfair system of rescheduling and a lack of communication or hints about how much longer it would take. I was pleasantly surprised, then, to be told it would arrive only a week after the date first promised. Fingers were crossed and it did indeed arrived on the promised day (today), and only 30 minutes after the end of the promised 4-hour time slot. The shed is not up yet, but the quality of materials is actually better than some other reviews led me to expect. It's a shiplap 6x4 from Shire, with an opening window that is - surprisingly - real glass, not perspex. The instructions are comprehensive and thorough, although the printing is not too good (it looks like cheap photocopying, most of the images being too black to see all the details). So I'm taking two stars off, partly for the instructions, but mainly for what seems a rather chaotic delivery system. I suspect this is because they offer faster delivery times than competitors, and are then not prepared for the flood of sales they get as a result (I understand covid has played a part in short staffing too). I'm happy to recommend their sheds (this one anyway), but don't bank on receiving it exactly when promised.”
