“I ordered the walk around greenhouse. It has now been assembled and I am happy with the overall finished product. However the finishing of the separate items was not what I expected. There were very rough finishing on all doors where the cutting had splintered and was an eye sore. Many sections of the internal door structures did not fit snugly, had jagged edges, and gaps so I have had to use filler to ensure rain does not penetrate.
Overall with the modifications I have made I am happy with it but it took a lot of work to attain the finished product I expected on purchase.
Items were missing but they have since been sent via posting and it is now complete.”
“kept me well informed of the processes involved.
Delivered exactly when they said by a pleasant driver.,and installed today by two
efficient and happy chaps.(Connor & Harry). Quality and price are very good too.
A good experience all round .”
“THE SERVICE FROM ELBEC WAS VERY GOOD AS FAR AS DELIVERY WAS CONCERNED.
HOWEVER, THE SHED PURCHASED IS ABSOLUTE RUBBISH AND A WASTE OF OVER £1,000. THE TONGUED AND GROOVED PANELS HAVE BEEN ASSEMBLED BY A BLIND MORON, AS THE TONGUES IN SEVERAL CASES ARE 1/4 INCH AWAY FROM THE GROOVE, NOTHING IS SQUARE AND IT COST ME AN EXTRA £300 FOR A BUILDER TO TRY AND REINFORCE THE STRUCTURE.
I DID SEND PICTURES AND A COMPLAINT TO ELBEC BUT NO RESPONSEWHICH IS A BIT DISAPPOINTING!!”
“Excellent. Good product that is very good value for money, clear, concise and comprehesive instructions, went together well, apart from some lining up issues with roof structure, but not really a big issue. When things go well, sometimes a false perception of a company is felt, only when something goes wrong do you really see how they perform. So it was with some reservations when I found a sizing problem with somecwindow beads being of incorrect length. Elbec responded quickly and efficiently and replaced the items (with apologies) immediately with no hassle, which was reassuring. I can recommend Elbec and their products without reservation.”
“The Lyon arbour I ordered arrived on time but was not packaged, just seemed to be loose in the van. When we tried to put it together we realised to our disappointment that some parts were missing . I had to request the extra parts which did arrive but unfortunately took about another 10 days.”
“Very pleased with experience from ordering to delivery. The bar is being used by my wife in our log cabin as an artists studio bar. It allows us to also use it as a drinks bar or workbench in quick time. The quality of wood and construction is good. A rugged design that works and looks well.
The accessories were wet and rusty, so decided to replace with new parts. I would prefer the foldout legs to be attached by foldable hinges, rather than fixed. As you have to unscrew each time you fold away. Very pleased with this purchase”
“Shed arrived with a ‘shed load’ of damage. Doors were smashed, pieces of cladding were broken, dead knot holes everywhere, felt damaged and very poor hardware. When I tried to get this sorted it was clear they wanted to just push the problem down the road and hope it went away. AVOID AT ALL COSTS! Unfortunately it wouldn’t let me add photos to show the extent of how poor this was.”
“I have only rated as poor because shire garden buildings that elbec use were useless and lied to me continuously about the delivery and then admitted late in the afternoon the delivery driver wasn't even in work the day of delivery. They had to re arrange delivery for the following week when I had to take a second day off work. Elbec was ok to deal with and there customer services dealt with my complaint.”
“Very poor service, your sending me a review form for something I don't yet have and you have cancelled delivery of twice now. You refuse to acknowledge any blame stating its manufacturing or its machinery braking down. I have organised men twice to be onsite to take delivery and erect sunhouse and twice you have failed to deliver.Customer is obviously extremely unhappy as well.
You cover yourself by saying until it's delivered customer should not make any move with respect to organising any works towards erection etc of structure.
You also refuse to accept any blame for your lack of customer service. I was given a have it or don't have it feeling from staff showing no respect to the fact you have had my money for a long time now, some kind of acknowledgment of blame must eventually be layed at your door but you blame the other person all the time.
I have lost over £400 in hotel bookings for staff as we are away from base for this installation, I was tolled I should have waited how can you wait to organise hotels and staff without booking things.
In short I am expecting some kind of compensation because I have to explain this to customer and lose money on hotels, your policy of no blame doesn't cover your commitment to customer service etc.
I hope you have decency to reply to this if only to show some sort of customer service,”
We are deeply sorry for the delays in your delivery caused by an unexpected machinery breakdown. We understand how frustrating and inconvenient this situation has been for you, and we sincerely regret any distress it may have caused.
Our records indicate that both elbec and the manufacturer have kept you regularly informed via telephone and email. You should have recently received an update with a new delivery date.
Please rest assured that we are closely monitoring your order until it is successfully delivered. We are committed to ensuring that you receive your item as soon as possible.
We sincerely apologise for the inconvenience and greatly appreciate your understanding and patience during this time. In the interest of transparency, we do not cherry-pick customers for reviews and invite all customers to share their experiences, whether positive or negative.
Any compensation that may be due is determined with careful consideration and in full compliance with our consumer obligations to you
Thank you once again for your patience and understanding.
best wishes
elbec Garden Buildings
“As an ex mechanical/electrical engineer ,the instructions weren’t very explicit and negatively the holding down kits were wrong-even when your subcontractor sent 2 replacements they were the same,so l gave up complaining and bought real rawlplugs industrial types—on the other hand it was reasonably priced so 3 out of 5 stars.
Duncan”
“Very thin and more holes than a sieve !!! Roof felt like paper , doors don’t meet in middle , gust of wind will blow it over. Floor very poor , feels like you’re going to go through it. Would not recommend”
