Good Afternoon,
Thank you for taking the time to leave your positive review.
We are glad to hear that the delivery has met your expectations for your order, and we remain at hand if you require any assistance.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We would like to thank you for your kind feedback.
We are pleased that the item has met your expectations and your assembly was straightforward to accomplish with the instructions provided.
Kind Regards,
elbec Garden Buildings.
“We ordered a 7ft x 15ft Palram canopia Sierra get canopy/ patio cover. Product arrived on time, very well packaged. Follow instructions all assembled straight forward and very good quality. We would recommend this to family and friends.”
Good Afternoon,
We thank you for taking the time to leave your positive feedback.
It is always pleasing to hear that the delivery has met your satisfaction, both in terms of the time delivered and the item's packaging, we are also glad that the item has met your expectations and the assembly was straightforward.
We also offer our thanks for your recommendation to your family and friends, as this informs us that we have provided you with an item and service that has not only been met, but also gone beyond.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time leaving your wonderful review.
We’re thrilled to hear that you experienced fast and efficient delivery. Your feedback reinforces our commitment to providing a seamless service for our customers. If there’s anything more we can do for you, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to provide your review.
We're pleased to hear you appreciated our service and delivery. Your feedback about the product design is invaluable to us, and we will take it into consideration as we strive to improve. If you have any further thoughts or need assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“Roof panel needs to be larger not much of a overhang its a "just" fit also would be better if the roof sloped towards the back due to the lack of overhang the rain water dribeles behide the doors and into the inside !! not much thought into the design of a simple shed !”
Good Afternoon,
Thank you for sharing your feedback about the roof panel design of your shed.
We would like to thank you for the comments on the overhang and the slope of the roof. It’s important for us to hear how the design affects your experience, especially with regards to rainwater management. We take all feedback seriously as it helps guide our future improvements.
If there’s anything you’d like to discuss or if you need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your delightful review.
We're thrilled to hear that you're happy with your summer house and that your experience with us has been a pleasure. Your kind words mean a lot to our team and motivate us to continue providing excellent service. If you need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We’re thrilled to know that you enjoyed our customer service and found our communication during the entire process to be excellent. Your satisfaction is our top priority, and it’s wonderful to hear that we met your expectations. Should you need any assistance, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Poor finish to the overall quality, panels not trimmed square, windows different sizes so poly wouldnt fit or was too small. Will have to put glass in to be secure. Some timbers not even nailed. Never seen so many knot holes, had to fill with mastic. Its up but never worth the money.”
Good Afternoon,
Thank you for taking the time to share your feedback regarding your experience with us.
We offer our apologies for the issues that you have encountered with the completion of your garden building. We strive to maintain high standards, and your comments will be addressed with our team to ensure improvements are made.
If you require any assistance, please do not hesitate to contact our Customer Care Team, who remain at hand to help.
Kind Regards,
elbec Garden Buildings.
“Unfortunatly the system allowed me to order it to be delivered to my home address. Thought that was a bit suspect .It was got a phone call telling me that I live outwith their delivery areas. However the lady I spoke with could not have been more helpful . Arranged for it to be sent to a carrier that services the Scottish Islands also organised a refund for the difference between original delivery charge and what it cost to go to the carrier .”
Good Afternoon,
Thank you for your review and for bringing this to our attention.
We apologise for the inconvenience regarding the delivery options, but we're pleased to hear that our team was able to assist you in arranging an alternative solution. It’s always our aim to provide helpful service, and we appreciate your understanding in this matter. If you require any assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“Decent sized shed , however the roof is a nightmare and could do with the parts being clearly marked as to which marries up to which and which way on roof itseld . As I chose 8x8 wall come in two by 4 foot section making them very flexible . Could do with some extra bracing to stop flexion.”
Good Afternoon,
Thank you for taking the time to leave your feedback about your shed.
We’re sorry to hear that you've encountered challenges with the roof assembly and will take your comments on board, as well as the walls and their flexibility as all feedback is taken seriously. If you need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for providing us with your excellent review.
We’re delighted to hear that you enjoyed our service. We aim to not only provide excellent service but to go above and beyond, and your kind words confirm our commitment has been met. If you have any questions or need assistance, please don't hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time for your wonderful review.
We’re delighted to hear that you found our product has met your expectations in quality and price. Our team works hard to ensure that our products are built to last. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We would like to thank you for your wonderful review.
We’re pleased to hear that you are thrilled with the quality of your order and that you would recommend our company. Your kind words mean a lot to us, and we always strive to provide excellent service. If you have any questions or need any assistance in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“From start to finish the transaction went quickly and I was kept informed at all stages up to and including the delivery. The delivery driver was most helpful in putting the shed where asked. All in all highly recommended. ++++++”
Good Afternoon,
Thank you for taking the time to leave your amazing review.
We’re delighted to hear that your experience from start to finish was smooth and that our team kept you informed throughout the process. It’s fantastic to know that our delivery driver was able to assist you in placing the shed exactly where you wanted it. Your high recommendation means the world to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your review and for sharing your thoughts on the assembly process.
We understand that the number of pieces can make assembly a bit time-consuming, and we truly appreciate your patience. We aim to ensure that you receive a product that stands the test of time, and we hope the final result is to your satisfaction. If you have any questions or need assistance, feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving such a wonderful review.
We’re thrilled to hear that you received your shed promptly and that our delivery driver provided friendly and helpful service. Your recommendation means a lot to us, and we would like to thank you for your recommendation. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered the log store and had to change delivery date at the last minute, they were very accommodating. Product arrived and is perfect, very easy to assemble”
Good Afternoon,
Thank you for taking the time to provide your wonderful review.
We’re delighted to hear that our team was able to accommodate your last-minute delivery change and that your log store arrived in perfect condition. It’s fantastic to know that you found the assembly process easy. Your satisfaction means a lot to us, and if you need any assistance, or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Cheap…very flimsy and you’ll need to be 8 stone or under to get on the roof as it’ll struggle to hold your weight. The frame work is made of 1” battens which struggles to support the feather edge cladding, most of which, aren’t attached properly as the nails have missed the battens.
The brackets aren’t the best either and the instructions aren’t the best. Why they can’t make a 20x10 shed in equal sections makes my mind boggle! Would save time and make it easier to put up.
The frame work is also crudely put together making it even harder to get things a lined and creating a good contact between timbers.
Unfortunately I needed a shed asap otherwise it would have been cheaper for me (fencing business owner) to build my own and it’d last 5 x longer.
When I price to build a shed for a customer from scratch, they are put off by the price. However, what they don’t realise is the quality of these shed and how long they will actually last.”
Good Afternoon,
Thank you for your detailed feedback regarding the Forest 4Life Overlap Windowless Apex Wooden Shed.
We regret to hear that the shed has not met your expectations that you found the quality lacking, and your concerns about the stability and assembly instructions. We appreciate you bringing your concerns to our attention. We understand your frustration, especially given the urgency of your needs, and your comments will be taken on board as all feedback is taken seriously.
If you require any assistance or have any queries, please don't hesitate to contact our Customer Care team.
Kind Regards,
elbec Garden Buildings.
“I had to chase up delivery of my order and it was then delivered partly damaged. A replacement part was sent out which arrived two weeks later. Very little communication and poor customer service. Would not recommend.”
