“I purchased a GardenShed/Greenhouse from you , please see the attached pictures. the assembly of the greenhouse section was far from easy and the build quality was very dubious to say the least. The quality of the wood is low, and some of the screws supplied were very poor , the head stripping out with the slightest effort. the roof section was particilatly poor. I have had to make modifications myself to get the unit to look at all decent , otherwise it looks like a rickety old greenhouse Im sad to say. This unit was not cheap. Please come and take it away and reimburse my money and compensation for time spent on this. This is not fit for purpose and not as advertised.”
Dear customer,
Thank you so much for taking the time to leave us a fantastic 5-star review!
We greatly appreciate your kind words about our ordering process and the efficiency of our delivery team.
It's wonderful to know that your summerhouse was up and ready to enjoy within a few hours.
We're also delighted you find it visually appealing and are pleased with the overall result!
We hope you continue to enjoy your new addition to your garden!
Best wishes,
elbec garden buildings
“This review relates to the lean-to wooden greenhouse. Delivery was excellent. No instructions were included, fortunately I'd prevuiously requested them. The instructions leave something to be desired; specifically the advice to treat the green house AFTER is has been erected. I would advise treating it BEFORE whilst it is still in its constituent parts. Having read the instructions it was clear that thoroughly treating it once erected would be impossible so I treated it first. Erecting was fairly straightforwards but for one complete pain in the 'you know where', namely fitting the styrene window panels. Had they been a mere 5mm wider all round (or certainly on the long sides) the better to overlap the timber frames, the advised method of assembly may well have worked. As it was the styrene constantly popped out the frames and, especially once the roof had been put on, was a real trial to replace them, requiring partial dismantling. Eventually managed it, but at the first hint of significant wind two panels popped out again. It's clear the arrangement for installing the styrene will require considerable amendment if this issue is not to recur repeatedly, a problem which may well have been averted with bigger panels that allowed a greater overlap on the wooden framing.
Having said all of that, I was pleased with it when I finished building it, and I'll be pleased with it when I've found a way of satisfactorily ensuring the styrene stays in place. It fits the available space perfectly and will provide the space I need to bring on a few plants.”
“I am absolutely appaled at the quality of your shed that you supplied me, its my fault because i didnt look at the spec, if i had i would never have purchased this bloody awful shed, for one thing my wife and i cant stand up in it, the floor bows and bends when we stand on it it is fitted on a solid concrete base so it has nothing to do with the base, i am so disapointed with this dolls house, i feel totaly ripped of because of the inside height the flexing of the floor and the general quality,my profesional shed errecter took much longer than he anticipated because he was fixing broken parts of the shed. when i phoned the lady on your switchboard was very profesional but she said that i should have inspected the shed when it was delivered the problem there is that i am registered disabled and i am 73 years of age there was no way that was going to be inspected until it was erected. were not all fit and ready im afraid. so i think you could say i am one very dissapointed customer.”
Dear customer,
Thank you very much for taking the time to give us a 4-star rating!
We greatly appreciate your feedback and are glad to hear that you had a positive experience with us.
We appreciate your support and look forward to serving you in the future!
Best wishes,
elbec garden buildings
“We were missing items and the door was too short you said you would sent replacements after i emailed 2 weeks ago with part numbers but nothing has arrived yet”
“Doors and static front panels an inch too wide to sit on frame and make flush?? Perhaps our misunderstanding but needed to cut an inch off doors to fit??
Whole structure leaks rainwater...possibly expected to??
Absolutely love it and poised waiting for first seedlings to emerge...wonderful.
Quick thought. We live in windy location and the wind lifts the window wether shut or open. As such, we fitted locking hook and eyes to prevent this.”
“Everything went exactly as expected, at a very good price.
I have have had a Palram greenhouse for three years and when I decided I needed a second greenhouse I decided on Palram again as I was impressed with the quality.
There was one minor problem but when I contacted Palram they dealt with it immediately - very impressed with the service.”
Dear Martin,
Thank you so much for your outstanding 5-star rating of elbec garden buildings!
We truly appreciate your feedback and are thrilled to hear that everything went exactly as expected at a very good price.
We are delighted to have been your choice for a second Palram greenhouse based on your positive experience with the quality of our products.
Thank you once again for your support and trust in our brand, and we look forward to serving you in the future and helping you with all your gardening needs!
Best wishes,
elbec garden buildings
Dear Mr Trevor,
Thank you so much for giving us a 5-star rating for your experience!
We truly appreciate your trust and confidence in our products and services.
We are delighted to hear that your experience was really easy and that our sales staff helped assist you.
Providing exceptional customer service is our priority, and receiving feedback like yours is always rewarding.
Once again, thank you for your kind words and high rating.
We look forward to serving you again in the future!
Best wishes,
elbec garden buildings
Dear Mr Trevor,
Thank you so much for leaving us a fantastic review!
We appreciate your kind words and are delighted to hear that you found our garden buildings to be of great value and easy to assemble.
We strive to provide high-quality products that are affordable and effortless to set up.
Furthermore, we are glad to hear that our delivery service was considerate. We understand the importance of not disturbing our customers and always aim to deliver our products without disruptions.
Best wishes,
elbec garden buildings
“Online purchase was very easy and was able to select a specific delivery day. Delivery was on the day arranged and made by a very friendly and helpful driver. Although it's a kerbside delivery he did carry the heavier panel round the back for me. Had to ring Elbec prior to delivery to clarify something and found the person I spoke to was extremely good and informative. Overall, a positive experience.”
Dear Mr David,
Thank you so much for your review! We greatly appreciate your kind words and are thrilled to hear about your positive experience.
We're glad to know that your online purchase was easy and that you could select a specific delivery day.
It's also wonderful to hear that a friendly and helpful driver made the delivery on the arranged day.
We're delighted he went above and beyond by carrying the heavier panel around the back for you, even though it was just a curbside delivery.
We're also pleased to hear that you found our customer service team to be extremely good and informative when you needed to clarify something before the delivery.
Once again, thank you for your outstanding review and for choosing us.
We look forward to serving you again in the future!
Best wishes,
elbec garden buildings
Dear Mr Terry,
Thank you so much for giving us a 5-star rating!
We greatly appreciate your feedback and are thrilled to hear that you found our tool shed to be just what you wanted, with a great finish.
We look forward to serving you again soon!
Best wishes,
elbec garden buildings
“Delivery was good timing but sadly the materials they use was so thin and flimsy and the screws was more complicated as they was not marked in number as the instructions state had to measure the screws to figer out which was which. I gues you get what you pay for cheap for cheap.”
Dear Mr Crispin,
Thank you so much for giving us a 5-star rating for your recent purchase of our elbec garden building.
We truly appreciate your feedback and are delighted to hear that you found our product easy to assemble and of good quality!
We are also glad to hear that the ordering process was easy for you and the prompt delivery.
At elbec, we strive to make the entire customer experience as smooth and enjoyable as possible.
We hope our product continues to meet your expectations and bring you joy for many years to come!
Best wishes,
elbec garden buildings
“Bought this greenhouse as it was the perfect size for our space. It’s a case of you get what you pay for. The Perspex windows are covered in a very thin film both sides which you have to removed. Any joining pieces together into panels is nailed not screwed. It went together ok except when we added the centre door panels they didn’t fit and my husband had to take about 3mm off each side. Luckily he has the tools and skill otherwise we’d have been stuck. But hopefully it will serve as for enough years to be more cost effective than the plastic one I seemed to be replacing most years. We still have the pieces to add to fronts at side and are adapting shelving so they can all be removed when seedlings are done and cucumbers need space.”
Dear Miss Louise,
Thank you so much for leaving us a 5-star rating for your experience with elbec garden buildings!
We greatly appreciate your feedback and are thrilled to hear that you were pleased with our service.
We are glad you found our company's explanation of the shed details clear and helpful and that your delivery driver was friendly, punctual, and helpful.
Our team works hard to ensure a smooth delivery process, and we are happy that it met your expectations.
We hope your shed brings you many years of enjoyment and meets all your needs!
Best wishes,
elbec garden buildings
“Shed was decent quality but really poor instructions for assembly. Got there in the end but it wasnt easy. Would love to just get instructions for the shed I bought not other sheds all loopped in the same paperwork.”
Dear customer,
Thank you for your kind 4-star rating of elbec garden buildings!
We sincerely appreciate your feedback, and we're delighted to hear that you found our product fairly easy to assemble, even when working independently, especially at the impressive age of 79!
We understand your concern regarding the door and window catches; we'll take this into consideration for future improvements.
Nonetheless, we're thrilled that you are generally satisfied with your purchase.
Please don't hesitate to contact us if you require any assistance in the future.
Thank you once again for choosing us!
Best wishes,
elbec garden buildings
Dear customer,
Thank you so much for awarding us a fantastic 5-star rating!
We truly appreciate your support and are thrilled to see that you had a positive experience with us.
We are delighted that our service met your expectations and that your order was delivered on time.
We look forward to serving you again in the future!
Best wishes,
elbec garden buildings
