Dear Stephen,
Thank you for your feedback! We're pleased to hear that your overall experience, from ordering to delivery, went smoothly.
We apologise for any inconvenience caused by the small bits that were not cut properly, but we appreciate your resourcefulness in handling it!
If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
Dear Mr Coxhead,
Thank you so much for your 5-star rating!
We are delighted to hear that you feel your purchase is a great product.
Best wishes,
elbec garden buildings
“This is the second product we have had from elbec. Very pleased with both buildings, one a summerhouse and one a large garden shed. Very efficient service, quick and easy delivery, can't fault the service.”
Dear Isobel,
Thank you so much for being a loyal customer and for choosing elbec for both your summerhouse and large garden shed.
We're delighted to hear that you are pleased with both buildings and that our service, from efficiency to delivery, has met your expectations!
Your satisfaction is our priority, and we truly appreciate your positive feedback.
If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
Dear Mike,
Thank you for being a repeat customer and for sharing your positive experiences with elbec.
We're thrilled to hear that you've received excellent service on both occasions and that your items were delivered on time and in full!
If there's anything else you need or if you have more projects in the future, we're here to assist you.
Thank you for choosing us, and we look forward to serving you again!
Best wishes,
elbec garden buildings
“The ordering process was very well done. The date of delivery was kept and the timing also prompt to the expectation given. 15/08/23 The delivery was excellent and the driver was very helpful. As to the quality of the Modular shed with a reverse apex i would not recommend. Its been made so that it fits well in the shipping process, lets assume from China. The modular name says it all. The floor and the roof are in four sections to be built. By fixing together the floor with screws. The roof sections to a cross beam and end panels and additional internal supports.There are two end panels with two additional apex pieces at each end to be attached. The cross beam that holds the roof in place is in two pieces and needs to be screwed together using steel brackets. It does not do the job,the roof sags i had to go to local outlet and buy a full length of timber to do the job. The side walls on a 10foot long shed are in three pieces per side, its fiddly and flexible regardless of being screwed together, However eventually built on a full concrete base it looks like a shed, longevity will only be seen with time. perhaps the build it for you option was a better bet if you could live with the lead times”
Dear David,
Thank you for taking the time to provide detailed feedback about your experience with elbec and the Modular Shed. We appreciate your honesty and value your insights into the product's construction!
We apologise for any inconvenience you faced during the assembly process and any concerns about the design of the shed. Your feedback is crucial for us to improve our products and services so we'll make sure to share your comments with our product development team.
If there's anything specific you'd like assistance with or if you have further feedback, please don't hesitate to contact our customer service team.
We are committed to your satisfaction and are here to address any concerns.
Thank you for choosing elbec, and we appreciate your understanding!
Best wishes,
elbec garden buildings
Dear Jules,
Thank you for choosing elbec garden buildings and for sharing your feedback.
We appreciate your input, and we're sorry to hear about the inconvenience caused by the lack of numbered panels in your delivery.
Your feedback is important to us, and we'll certainly take this into consideration to improve our services. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know.
We hope you enjoy your new garden building!
Best wishes,
elbec garden buildings
“I would give a 5 star but my first delivery came damaged,these things happen sometimes. Saying that they rectified the problem swiftly and sent a new 1 when i requested. Would use again in the future”
Dear Ben,
Thank you for your understanding and for taking the time to share your experience.
We apologise for any inconvenience caused by the initial damaged delivery, and we're glad to hear that our team was able to swiftly rectify the situation by sending you a replacement.
Customer satisfaction is our top priority, and we appreciate your positive feedback!
If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future.
Best wishes,
elbec garden buildings
“The aftersales made the difference, as I was not happy with a few wooden components, Facias and trims, they replaced them (a complete set) immediately by courier within a week which gets 5 stars from me. Great service.”
Dear Roger,
Thank you for sharing your experience with our aftersales service. We are pleased to hear that we could address your concerns promptly and provide you with a replacement set of components. Your satisfaction is our priority, and we appreciate your positive feedback!
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We are here to help.
Best wishes,
elbec garden buildings
Dear Klaas,
We are thrilled to hear that you are delighted with your summer house!
Thank you for choosing elbec, and we appreciate your positive feedback about the quality and value for money. It's always rewarding for us to know that our customers are satisfied with their purchases.
If you have any photos of your newly installed summer house, we would love to see them! Feel free to share them with us if you're comfortable.
Once again, thank you for your kind words. If you ever have any questions or need assistance in the future, our team is here to help!
Best wishes,
elbec garden buildings
Dear Henry,
Thank you for your positive feedback! We're delighted to hear that your order was delivered on time and that the instructions were helpful in assembling your garden building.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We appreciate your business and hope you enjoy your new garden structure!
Best wishes,
elbec garden buildings
Dear Phil,
Thank you for your kind words regarding our delivery driver's service. We appreciate your understanding about the delay due to bad weather. The safety of our customers and their purchases is our top priority.
We hope the weather clears up soon so you can enjoy your new addition to the garden. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
Dear Paul,
We are thrilled to hear that you are well pleased with your purchase!
Our team works hard to provide a seamless experience from order to delivery, and we're delighted to know it was faultless for you.
Thank you for choosing elbec!
Best wishes,
elbec garden buildings
“unfortunately there was lots missing. The trim for the roof. 3 pieces for the joint cover and no where near enough panel pins for the fixing. its a shame as the delivery was on time and the product is ok.”
Dear Dessie,
Thank you so much for your five-star rating!
We are thrilled to hear that you were so pleased with the speed and efficiency of our service, and we appreciate you taking the time to share your experience with us.
We are delighted that you plan to use us again in the future!
Best wishes,
elbec garden buildings
Dear Nigel,
Thank you for sharing your feedback with us. We're glad to hear that the delivery time was convenient for you, and we appreciate your kind words about the delivery person.
Regarding the chipped panels, we apologise for any inconvenience. If you encounter any issues during the assembly or if you have concerns about the quality of the panels, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure your satisfaction!
Best wishes,
elbec garden buildings
“Very pleased with service, product excellent too, it didn't take long to put log store together. However we have put extra protection on the roof, over all very pleased with it, I bought it for our daughter, she is very pleased with it too.”
Dear Pauline,
Thank you for your feedback!
We're pleased to hear that you are very happy with our service and that the log store exceeded your expectations.
It's great to know that your daughter is also pleased with the product. If there's anything else we can assist you with or if you have further feedback, feel free to reach out. We appreciate your support!
Best wishes,
elbec garden buildings
Dear Kevin,
Thank you for your kind words! We're delighted to hear that you are very happy with the products you ordered and that you've experienced excellent customer service.
If there's anything more we can do to enhance your experience or if you have further questions, please don't hesitate to let us know.
We appreciate your trust in elbec garden buildings.
Best wishes,
elbec garden buildings
Dear S,
Thank you for the 5-star rating!
We are happy to hear that you had a great experience with our brilliant service.
Best wishes,
elbec garden buildings
“Truly superb customer support. A big thank you to Fyat and the Elbec web team. When I had questions re accessories for a Palram Gazebo not only were my questions answered very quickly but the web site was updated within 24hrs to show curtains, lights and heaters available for the Gazebo. Palram Martinique 3600 now built and delighted with purchase.”
Dear Mr John,
Thank you so much for your wonderful rating.
We are happy to hear that our customer support and the elbec web team have been of assistance to you and that you are delighted with your purchase.
We truly appreciate your kind words about our service and we hope to be able to assist you with any of your future garden building needs.
Best wishes,
elbec garden buildings
