Dear Mr Andrew,
We're thrilled to hear that you had an excellent experience with us!
Thank you for your kind words about our product quality, speedy delivery, and communication.
Customer satisfaction is our top priority, and we're glad we could meet your expectations.
Best wishes,
elbec garden buildings
“Avoid at all cost i have beteen 15 and 25 photos of very bad workmanship.
They offered to replace some pices, id have to wait 2 weeks have alot merchinery
under a gazbo, it wasnt an option so i had to have it built.
we even had to cut the plastic for the windows, they were that far out of square
AVOID AVOID AVOID”
“A really good product that looks superb now completed & painted. Very pleased with the product which looks far better in the garden than a conventional greenhouse. Instructions for assembly could have been more detailed & there was one 70mm screw missing from the pack but fortunately i had one in my toolbox.”
Dear Mr David,
It's great to hear that you're pleased with your new product and that it looks superb in your garden!
Your feedback about the assembly instructions is duly noted, and we'll strive to improve them for future customers.
We apologise for the missing screw and are glad to hear that you were able to find a replacement.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best wishes,
elbec garden buildings
“Fast delivery, frame feels quite sturdy, thin panels around the thickness of lemonade bottles but they have survived strong wind, rain and hailstones over the last few weeks since we built it. The shelves in the shelf kit are two small plastic shelves that clip onto the frame so not worth the extra £40 when you can get cheaper wire racking elsewhere. As expected it needed two people to put together but the instructions were OK. Overall though I don't think you could get a better greenhouse for the price. Seedlings are doing very well. If you're looking to take a step up from growing on a windowledge but don't have the funds for a 'proper' greenhouse, this is perfect. I'm really glad we got it.”
Dear Mrs Marianne,
Thank you for sharing your experience!
We're glad to hear that your greenhouse has withstood strong weather conditions and your seedlings are thriving.
Your feedback about the shelf kit has been duly noted, and we'll consider it for future improvements.
We strive to provide quality products at affordable prices, and we're thrilled you're pleased with your purchase.
Please feel free to reach out if you have any further feedback or questions.
Happy gardening!
Best wishes,
elbec garden buildings
Dear Mrs Diane,
Thank you for your kind words!
We're delighted to hear that you had a brilliant experience with our service and delivery.
Customer satisfaction is our top priority, and we're glad we could meet your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
We appreciate your support!
Best wishes,
elbec garden buildings
Dear Ms Sue,
We're pleased to hear you had a positive experience with our customer service.
Providing excellent service is important to us, and we're always here to assist you in any way we can!
Best wishes,
elbec garden buildings
Dear Mr Richard,
We're happy to hear that you found our service quick and efficient and that you're satisfied with the shed you received!
We prioritise providing quality products at competitive prices, and we're glad we could meet your expectations.
Thank you for choosing us!
Best wishes,
elbec garden buildings
Dear Mr Jerry,
Thank you for your feedback!
We understand it takes time to fully assess how a shed holds up in various weather conditions.
We appreciate your initial assessment and hope the shed meets your expectations over time!
Best wishes,
elbec garden buildings
Dear Mr Ray,
We're glad to hear that your ordering experience was smooth and hassle-free!
Feel free to reach out if you need further assistance or have any questions about your shed.
We're here to help ensure you have a great experience with your new shed!
Best wishes,
elbec garden buildings
“Overall satisfied with the shed, for the money paid it is more than serviceable and we would buy it again. Tempered glass windows are great and it looks lovely. Putting it together required some 'fettling': one window required some trimming off the frame to shut properly, as did the door. The handle screws won't tighten, guessing no thread. Several nails in the window frames were proud and had to be punched lower so the glass fitted. It needs a reasonable amount of skill, and tools, to erect, but all the parts were there, so these are just minor gripes! Now to paint it!!”
Dear Mrs Marion,
It's great to hear that you're overall satisfied with your shed and that you found the tempered glass windows to be a nice feature.
We appreciate your feedback about the assembly process and the minor issues you encountered.
If you ever need assistance with painting or any other aspect of your shed, feel free to reach out.
We're here to help ensure you have a great experience with your purchase!
Best wishes,
elbec garden buildings
“Received a 18x6 Summerhouse with Patio, the supplied screws were like plastic, the bag of screws had different size screws in the bags which doesn't help, the instruction were not very clear, need a magnifying glass to read them.
The doors are warped and the fittings are about as much use as a chocolate fire guard.
Never received any sealant for the roof had to buy separately.
I suppose you get what you pay for.
it is up and looks ok but will need to do some work to make it more secure and Durable and less flimsy.”
“Absolutely love my mini greenhouse, I’ve always wanted a greenhouse but limited on space, saw mine on display at the garden centre, it’s perfect, I was do eager to order one, I ordered two by mistake, the ladies on customer service were so helpful .
The quality is very good & the green house is ( in my opinion) very attractive to look at form order to delivery was very quick.”
Dear Mrs Julie,
It's wonderful to hear that you're delighted with your mini greenhouse!
We're glad we could assist you in resolving the ordering issue, and we appreciate your kind words about our customer service team.
We hope your greenhouse brings you joy and fruitful gardening experiences for years to come!
If you ever need anything else, don't hesitate to reach out.
Best wishes,
elbec garden buildings
“product is not as described and of poor quality.. Size wise it measures 105x48cm (3ft 6ins x19ins not the 3x2ft Ordered and was expecting yes the extra width could be useful but the depth is insufficient for my needs not doesn't fit the small space in my garden. As poor for quality I found 3 nail misfired in the wrong place which one of which I needed to file off as it was under the positioning of the hinge.. The roofing felt is cracked the throughout the length.”
Dear customer,
Thank you so much for taking the time to rate us with a perfect 5 stars!
We truly appreciate your kind words and feedback about our elbec garden buildings.
We're glad to hear that you were impressed with our product.
However, we sincerely apologize for the inconvenience caused by the late delivery, and we understand that it must have been frustrating to wait until almost 8 pm.
We appreciate your dedication and commitment to staying in your front garden and even sleeping in a chair to ensure everything was in order.
Once again, we truly appreciate your support and your valuable rating.
If there's anything else we can assist you with or if you have any further suggestions, please feel free to let us know. We're here to help!
Best wishes,
elbec garden buildings
Dear customer,
Thank you so much for your 5-star rating!
We appreciate your feedback and are thrilled to hear that you had a great experience with us.
It's wonderful to know that you found our shed to be excellent and well-designed and that the instructions were helpful during the installation process.
We value your support and are here to assist you with any future needs.
Have a fantastic day!
Best wishes,
elbec garden buildings
