“I wrote after the shed was delivered to say that the base wasn't nailed properly. Between 12 and 14 of the boards were unattached. The delivery man took photos. I said I'd finish the job rather than wait for replacements. Over a hundred screws and an hour and a half. I received no reply. I wasn't asking for a rebate but a reply would have been courteous I'd have thought. Otherwise shed is fine and up. Instructions vey clear”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We aim to provide excellent service both during and after the delivery of your order, and we are sorry that this has not been met with your order. We have looked into your file and can note that you have contacted our manufacturer directly, and again offer our apologies that a response was not provided regarding the parts for your order.
While we do work closely with our manufacturer, we do ask to be notified directly to ensure that you are updated with any reply regarding the parts, and we apologise that we were not able to help you prior to the item being installed, however, our Customer Care Team remain at hand should you require any assistance or need any information.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your positive comments with us.
We’re pleased to hear that you're enjoying your new shed and found it easy to assemble. It’s great to know that the item provided has met your satisfaction. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I've bought a potting bench as a Christmas present for my daughter - in -law. I know she'll love it as I already have two in my garden. One for displaying plants the other for potting on. I've had them both quite a few years and they are still going strong.”
Good Afternoon,
Thank you for sharing your fantastic feedback with us.
We’re thrilled to hear that you're gifting a potting bench and that you’re already enjoying yours so much. It’s great to know that our potting benches have stood the test of time in your garden. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivered earlier than they thought and put in exactly the place I asked as I knew I wouldn’t be home and I live on my own and easily put it together”
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We're delighted to hear that your delivery went smoothly and that you were able to set everything up with ease. It’s fantastic to know that we were able to accommodate your request, as customer satisfaction is our priority, and we are pleased that this has been met. If you need any assistance or have any questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your fantastic review with us.
We aim to provide excellent service alongside a garden item you find satisfactory and it’s wonderful to know this has been met by the completion of your order. If you have any enquiries or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your excellent review and for highlighting the quality of our products.
We're thrilled to know that everything met your expectations, as our aim is to provide you with a garden item that you are satisfied with. Should you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your excellent review and for highlighting the quality of our products.
We're thrilled to know that everything met your expectations, as our aim is to provide you with a garden item that you are satisfied with. Should you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Bought 2 large and 2 small deep root raised veg planters. Great products and good prices. 1 item was damaged when unpacked but replaced very quickly. Delivery guys Bill and Keith were very helpful and carried the goods into my garage for me. Very happy with both goods and service. 9”
Good Afternoon,
Thank you for your wonderful review and for sharing your experience with us.
We’re pleased to hear that you are satisfied with your planters and the service you received. It's great to know our delivery team, made the process smooth for you. We also appreciate your understanding regarding the damaged item and are glad we could resolve that swiftly. If you have any questions or need assistance, our Customer Care Team is always here to help.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review with us.
We're delighted to hear that you found the ordering process easy and that our delivery staff were helpful. It’s exciting to know that you're looking forward to seeing your shed finished. If you have any questions or need assistance as you move forward, our Customer Care Team is here to help.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic feedback.
We’re thrilled to hear that you are satisfied with the quality of our garden buildings. We aim to provide you with a garden building that meets your satisfaction, and it is gratifying to hear that it has been met by your item delivered. Should you need any assistance or have further inquiries, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I purchased a shed after viewing one at the garden centre showplace on Plains Road. There was no-one around, so I actually completed the purchase online when I got home. The shed and installation team were supplied by Shire Sheds. Overall, I am pleased with my purchase and I appreciated the input from the team at elbec regarding the type of base needed for my shed.”
Good Afternoon,
Thank you for taking the time to share your positive experience with us.
We’re pleased to hear that you found our team helpful in advising you on the base for your shed, and that you are pleased with your purchase overall. It’s always our goal to ensure that you have all the information needed to make an informed decision. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for providing us with your wonderful review.
We are pleased to hear that the delivery service was satisfactory and kept you up-to-date. Our aim is to not only provide excellent service but to go beyond, and it is gratifying to hear that we have met the level of service with your order and delivery. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind review with us.
We are glad to hear that the service provided made the communication with us, smooth and straightforward. Your satisfaction is our priority, and it’s always a pleasure to know that we can assist you effectively. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We're delighted to hear that you found the structure easy to put together, making your assembly smooth. We aim to provide an item you accept and is satisfactory to you, and we are glad that this is reflected in your experience. If require any assistance or have any queries, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your positive experience with us.
We're pleased to hear that you are happy with both the product and the service provided. Ensuring a smooth delivery experience is important to us, and we're glad that we could meet your expectations. If you require any assistance, or have any queries, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your wonderful feedback with us.
We’re thrilled to hear that you found our summerhouse to be superb in value and that it looks great in your space. It’s always rewarding to know that the summerhouse meets your satisfaction. If you require any assistance or have any queries, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We’re glad to hear that you found our garden buildings well-made and easy to assemble. Excellent service is a priority for us, and it's wonderful to know that you experienced this firsthand. should you have any queries, or need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We're delighted to hear that you found our product well-made and easy to assemble. It's wonderful to know that the assembly process was smooth for you. If you have any queries or need assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive review.
We're delighted to hear that you found the quality of your 8x6 shed to be up to your standards and that the assembly process went smoothly for you. Should you have any queries or need any assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“I am very pleased with the overall quality of the greenhouse, however some of the window panels were poorly fitted. This is annoying as this is just poor quality control. However the greenhouse is sturdy and generally very well constructed. So 4 out of 5 rather than the 5 it should have been.”
Good Afternoon,
Thank you for your positive feedback regarding your greenhouse.
We’re pleased to hear that the Greenhouse has met your satisfaction and that you find the greenhouse sturdy and well-made. We are sorry for the disappointment caused by the window, and our Customer Care Team remain at hand if you require any assistance, or have any queries.
Kind Regards,
elbec Garden Buildings.
