“This shed is excellent building requires 3 people mainly 2 to hold it together while 1 fixes parts as when building it seems quite flimsy but once you get everything in and tighten it all up it’s solid. Great investment I won’t need to go to the hassle of treating it every year or 2. Advice for building take some time to sit all the part’s out separately and read the instructions it makes things so much quicker and easier. The company is very professional had numerous updates on delivery and plenty of information highly recommended. Thanks”
Dear customer,
We appreciate your detailed feedback!
It's wonderful to hear that you found the shed to be excellent once fully assembled.
Your advice about taking time to organize and read the instructions is valuable for a smoother building process.
We're thrilled to know you had a positive experience with our company, from delivery updates to information provided.
Thank you for your recommendation, and if you ever need further assistance, feel free to reach out.
We're here to help, and we hope you enjoy your solid and low-maintenance investment!
Best wishes,
elbec garden buildings
“As a very recent purchase we have not had time to assess the building in use. However, experience to date suggests that it will prove to be very functional at an acceptable price.”
Dear Mr Alan,
We appreciate your feedback on your recent purchase.
It's great to hear that you find the building functional and at an acceptable price!
We hope it continues to meet your expectations as you begin to use it.
Thank you for choosing our product, and we look forward to serving you!
Best wishes,
elbec garden buildings
“Summer House is really lovely. Great quality. Nice compact sections make it easy to handle and prepare. The driver was on time to the minute as informed and very helpful. Extremely pleased with the purchase.”
Dear Mr Jonathan,
We're thrilled to hear that you love your summer house!
It's great to know that the quality meets your expectations and that the compact sections made handling and preparation easy.
We're also pleased to hear that our driver was punctual and helpful.
Your satisfaction is our priority, and we appreciate your positive feedback.
If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Enjoy your beautiful summerhouse!
Best wishes,
elbec garden buildings
Dear Mrs Ruth,
We appreciate your kind words!
It's great to hear that you received excellent service.
We strive to be accessible and helpful whenever you need assistance!
Thank you for choosing our service, and we look forward to serving you in the future!
Best wishes,
elbec garden buildings
Dear customer,
We're delighted to hear that your order arrived quickly and on time!
Providing efficient and timely delivery is important to us.
Thank you for choosing us, and we appreciate your business!
Best wishes,
elbec garden buildings
“spend £2600 on a great house and was given no receipt only a flyer and rang 4 times where is the door going 4 days before delivery. glad olny doing this once never again”
Dear Mr Verity
Thank you for bringing this to our attention, and we apologise for any inconvenience caused.
In regards to the receipt, an electronic copy should have been sent to the email address provided on completion of the transaction. A paper copy of the order confirming payment should also have been offered. We apologise if this was not communicated clearly.
We also understand your frustration regarding the repeated calls about the door's location. Your feedback is valuable to us, and we take it seriously. If we may a member of our team will be in touch with you to apologise and discuss your experience.
We appreciate your understanding and patience.
Best wishes
elbec garden buildings
Dear Mr. Harry,
Thank you for your kind words! We're thrilled to hear that your experience was perfect.
If you ever need anything else, feel free to reach out. We appreciate your support!
Best wishes,
elbec garden buildings
Dear Mr William,
Thank you for your fantastic review!
We're delighted to hear that you found our service excellent and our value great.
We strive to provide top-notch service, and your feedback means a lot!
Best wishes,
elbec garden buildings
Dear Mr Stephen,
We're thrilled to hear that assembling our log storage rack was easy for you!
Thank you for noticing the quality of the construction.
We take pride in delivering well-crafted products!
If you ever have more feedback or need assistance in the future, don't hesitate to reach out.
Best wishes,
elbec garden buildings
“I have been really disappointed in the shed that I received. The quality was very poor. The floor was damaged, nails on parts had been banged in but not holding anything. I had to take of the battening and redo. The floor would not hold anything so I had to purchase more wood to make it stronger. Not all the wood was stained. Lots of knots with holes and the shiplap broke as we tried to put it together. On the whole a waste of money very flimsy.”
Dear Phill,
We're delighted to hear that assembling your 10x8 shed was a breeze!
Making the installation process easy for our customers is a top priority for us.
Thank you for choosing our product!
Best wishes,
elbec garden buildings
Dear customer,
Thank you for your positive feedback!
We're pleased to hear that you had a very good experience.
Your satisfaction is our priority, and we appreciate your support!
Best wishes,
elbec garden buildings
“10 x 8 Mercia Helios Summerhouse - Ordering was simple, delivery on time, delivery driver was excellent and put the parts exactly as requested. All parts delivered ok. As far as quality goes, pretty good - it's not a premium shed so wasn't expecting it to be perfect, but it went together ok - one panel hadn't been nailed down one side - easily fixed, the doors were too big for the frame (shaved around 3mm off each side to fit) and one piece of wood was too long and had to be cut (door stay). Seemed to be an extra couple of bags of screws included - 1 bag of mixed and one of 60mm that were not mentioned in instructions! As far as the "10 year anti-rot guarantee" - Who is going to re-paint the shed every year ? Most of the treatments on the market last for 2 or 5 years !”
Dear Mr Joseph,
We're delighted to hear that you had a very good experience with us!
It's fantastic to know that our assistance was helpful and knowledgeable.
We aim to provide polite and personable service to our customers.
If you ever have more questions or need assistance in the future, don't hesitate to reach out.
Thank you for choosing us!
Best wishes,
elbec garden buildings
Dear Mrs Louise,
Thank you for your kind words!
We're thrilled to hear that you found our team very friendly and efficient.
Providing excellent service is important to us, and your feedback is truly appreciated.
We value your business!
Best wishes,
elbec garden buildings
Dear Mrs Pat,
We're delighted to hear that your greenhouse was delivered as promised and that the assembly was easy for you.
It's great to know that it looks good as well!
If you ever need further assistance or have additional feedback, feel free to reach out.
Thank you for choosing our greenhouse, and happy gardening!
Best wishes,
elbec garden buildings
Dear Paul,
Thank you for your positive feedback!
We're thrilled to hear that you found our product well-made and easy to assemble.
If you ever have more projects or need assistance in the future, don't hesitate to reach out.
We appreciate your support and hope you enjoy your well-crafted item!
Best wishes,
elbec garden buildings
