“The quality and engineering is excellent but any weather above a breeze causes the plastic windows to flex and pop. Constuction is slow as the instuctions can be confusing. Good value for the money.”
Good Afternoon,
Thank you for your thoughtful review and for bringing your concerns to our attention.
We are glad to hear that you find our products to be excellent. Your insight is invaluable, and it helps us enhance the experience for all our customers. If you have any further questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Quality built planting frame , reached all the heights i expected , perfect to work with from my wheelchair , delivered on time and driver assistance was 10/10
Massive thank you to all involved”
Good Afternoon,
Thank you for taking the time leaving your fantastic review.
We are thrilled to hear that you found our planting frame met your expectations. It is delightful to know that it is comfortable for you to work with from your wheelchair. We also appreciate your kind words about our delivery service and the assistance provided. Your gratitude means a lot to our team, and we truly value your support. If you ever need anything else, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your lovely comments with us.
We are delighted to hear that you had a smooth delivery and were pleased with our service. Your positive feedback is greatly appreciated and inspires us to continue providing the best experience possible. If there's anything more we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your wonderful feedback.
We are extremely pleased to hear that you are more than delighted with both our product and service. Your satisfaction means everything to us, and it motivates us to keep striving for excellence. If you need any assistance or if you have any questions, please do not hesitate to contact to our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your great review with us.
We are so pleased to hear that our sales team effectively assisted you during your purchase of the picket fence. Your satisfaction is incredibly important to us, and we are glad you had a positive experience. Should you need any further help or have questions in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your review and for bringing this to our attention.
We sincerely apologise for the inconvenience caused by the missing items from your order. We understand how important it is to receive everything as expected and will investigate this matter further. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your fantastic review.
We are thrilled to hear that you’re pleased with your product and found it meets your expectations. It is wonderful to know that our delivery driver made a positive impression as well. Your satisfaction is our priority, and if you ever need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that there were some pieces missing from your order. Your experience is important to us, and we want to ensure that any issues are resolved swiftly. Please contact our Customer Care Team, who remain at hand to offer you any assistance you require.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you found our product range appealing and that your order experience was smooth. It’s fantastic to know that your summerhouse looks great and that you are pleased with the speedy delivery. Your feedback truly brightens our day. If you have any questions or need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your feedback regarding your recent purchase.
We are sorry to hear that the product did not meet your expectations. We strive to provide customer satisfaction, and it is disappointing to learn that we fell short in your case. We appreciate you taking the time to share your thoughts, as they help us improve our products and services. If there’s anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your lovely review and for recognising our team.
We are delighted to hear that your delivery went smoothly and that Sharon provided you with excellent service. Your feedback truly means the world to us, and should you have any further questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your excellent review with us.
We are pleased to hear that all parts were present and that you found the instructions straightforward. Your satisfaction is very important to us, and it is always wonderful to receive positive feedback from our customers. If there’s anything we can help you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchasing was relatively straightforward but delivery of the greenhouse was late which was frustrating as delivery date was before bank holiday weekend with the aim to build it over the long weekend. No reasons or updates provided and it ended up being delivered 5 days late after the long weekend.”
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We regret to hear about the delay in the delivery of your greenhouse, especially with your plans for the long weekend. We understand how frustrating this can be and sincerely apologise for any inconvenience caused by the lack of updates. Your feedback is valuable, and we will work to improve our communication in these situations. If you need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are thrilled to know that you are pleased with your purchase and that it was delivered to your expectations. Your satisfaction is very important to us, and it’s always a joy to hear from delighted customers. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchasing was relatively straightforward but delivery of the greenhouse was late which was frustrating as delivery date was before bank holiday weekend with the aim to build it over the long weekend. No reasons or updates provided and it ended up being delivered 5 days late after the long weekend.”
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We regret to hear about the delay in the delivery of your greenhouse, especially with your plans for the long weekend. We understand how frustrating this can be and sincerely apologise for any inconvenience caused by the lack of updates. Your feedback is valuable, and we will work to improve our communication in these situations. If you need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Very good playhouse for our grandkids. Elbec responded very quickly with a spare part for a broken window catch.
We are adding a cedar shingle roof to create a real Swiss chalet look.”
Good Afternoon,
Thank you for your kind review and for sharing your thoughts with us.
We are delighted to hear that the playhouse is bringing joy to your grandkids and that our team was able to assist you promptly with the spare part. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you are very pleased with your potting shed and that it meets your expectations. Your satisfaction is our top priority, and your feedback means a lot to us. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Relatively easy to erect with help, found some nails in the roof where they missed the frame resulting in them sticking through, a couple of pieces slightly warped, but often expectedwith wood, lovely and cosy inside and liked the option of being able to chop and change the design. We put in a cat flap as it used as a cat house, they love it especially when it's sunny”
Good Afternoon,
Thank you for your thoughtful review and for sharing your experience with us.
We are pleased to hear that you found the assembly straightforward and that your cat is enjoying their new cosy space. We apologise for the issues you encountered with the nails and warped pieces. We appreciate your understanding and are glad you made the most of the adaptable design. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The quality of the aluminium fittings were very poor. The window fitting handle was impossible to use due to a poor finish. Obviuosly no quality control. I couldn't lift up the handle due to the metal catching when lifting up the handle.”
Good Afternoon,
Thank you for taking the time to share your comments with us..
We are sorry to hear that you encountered issues with the window handle. We take such comments seriously, as they help us improve. It’s important to us that all our customers receive products that meet their expectations, and it seems we fell short in your case. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The 4 x 3 Victorian greenhouse is good value for money with the discount and is flexible where you position doors and open windows.
When delivered the drivers unpacked the parts and helpfully took packaging away.
Unfortunately the wooden sides, doors and windows appear warped and do not fit well together. One window was cracked when delivered and had to be replaced.
The plastic cover on windows was challenging to remove.
The instructions for how to assemble were very brief and in need of text to explain assembly.”
Good Afternoon,
Thank you for taking the time to leave your thoughtful review.
We are glad to hear you found the Victorian greenhouse to be good value and that the delivery experience was helpful. However, we're genuinely sorry to learn about the issues you encountered with warped wood and the cracked window. These matters can certainly affect your overall satisfaction, and we appreciate your understanding in this regard. If you need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
