“Shed never turned up on date delivery booked for. Driver failed delivery. Over 24 hours later and still no contact about what is going to be done about it. Very disappointing.”
Dear Mr Michael,
Thank you for your feedback!
We're glad to hear that the assembly was easy with two people. We appreciate your input about the size of the perspex windows; your comments help us understand areas where we can improve!
If there's anything else you'd like to share or if you have further suggestions, feel free to reach out.
Thank you for choosing our product!
Best wishes,
elbec garden buildings
“Great service and easy purchasing from the website. Shed quality is very good and simple to assemble. Delivery driver was especially helpful and very professional. Thanks!”
Dear customer,
We're thrilled to hear about your positive experience!
It's fantastic that you found our service great and the website easy to use.
We're also glad the shed quality met your expectations and the assembly process was straightforward.
Kudos to our delivery driver for being helpful and professional!
Thank you for choosing our product, and we appreciate your kind words!
Best wishes,
elbec garden buildings
Dear Mr Don,
We're delighted to hear that your delivery was on time and that you had a positive experience with our delivery guy.
Customer satisfaction is our priority, and we appreciate your feedback.
If there's anything else we can assist you with or if you have additional comments, feel free to reach out.
We hope you enjoy your purchase!
Best wishes,
elbec garden buildings
“Great delivery service and I was kept well informed. The greenhouse was delivered and brought round to the rear of the property. The gentleman checked all parts where there. Great service.”
Dear Mrs Elizabeth,
We're thrilled to hear that you had a great delivery experience and that you were well-informed throughout the process.
It's fantastic that the greenhouse was brought to the rear of your property, and the thorough check of all parts added to the positive service.
If you ever have more comments or need assistance in the future, feel free to reach out.
We appreciate your feedback and thank you for choosing our service!
Best wishes,
elbec garden buildings
Dear Mr Andy,
Thank you for your kind words!
We're delighted to hear that you had an excellent experience with our service and that the delivery was as arranged.
We appreciate your business, and we look forward to serving you again in the future!
Best wishes,
elbec garden buildings
“Everything was excellent - explanations, measurements, quality of timber etc
The only issue we had was the roof support. In the end we had to add our own as we weren’t confident in the roof”
Dear Mrs Rhian,
We're thrilled to hear that you found everything excellent, from explanations to the quality of the timber!
We appreciate your feedback about the roof support, and we apologize for any inconvenience.
Your input is valuable, and we'll use it to improve our products.
If there's anything else we can assist you with or if you have further comments, please feel free to reach out.
Thank you for choosing our product!
Best wishes,
elbec garden buildings
Dear Mr Clive,
We're delighted to hear that you found our prices competitive, the website user-friendly, and the delivery spot on!
Customer satisfaction is our priority, and we appreciate your positive feedback.
If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best wishes,
elbec garden buildings
Dear Mr Andrew,
We're thrilled to hear about your positive experience with our delivery service!
It's great that our delivery person was friendly and punctual.
We appreciate your loyalty and trust in our service, having used us twice already.
Thank you for choosing us, and we look forward to serving you again!
Best wishes,
elbec garden buildings
“Excellent service; from the conversation corncerning my order to its arrival.
Delivery gentleman placed the order exactly where I required.; so that installation was simple.
No pieces were missing. for the order; some excess screws a necessary bounus. (These can be dropped
Thanks to the person who had taken the, verbal , order, I was aware how much soil was needed to fill the
trug. Great fun was had by the friend ,who helped me install, and myself. We had sacks of leafmould and soil to hand., of course. Shallots and broad beans already 'in situ"”
Dear Mrs Patricia,
We're thrilled to hear about your excellent experience from order to delivery!
It's wonderful that our delivery person placed the order exactly where you needed it, making installation simple.
We're also glad that there were no missing pieces, and the extra screws were a helpful bonus.
Thanks for mentioning the person who took your order; we'll be sure to pass on your appreciation.
It sounds like you had a great time installing the trug, and we're happy to be a part of it.
Happy gardening, and thank you for choosing us!
Best wishes,
elbec garden buildings
Dear Mr John,
We're delighted to hear that you are very pleased with the planter, especially after it has been painted!
Thank you for appreciating our timely delivery, even on a windy day.
Thanks for your kind words, and happy gardening with your new planter!
Best wishes,
elbec garden buildings
Dear Mr Alan,
We're delighted to hear that you find our product to be good value for money!
Your satisfaction is important to us, and we appreciate your feedback.
If you ever have more comments or need assistance in the future, feel free to reach out.
Thank you for choosing our product, and we hope it continues to meet your expectations!
Best wishes,
elbec garden buildings
“Sorry to say not informed until day of delivery that construction would be a week later . Also when she’d delivered the unprotected roof was not covered in plastic to protect from water penetration. So I had to quickly get a plastic cover .”
“Really good quality very sturdy .
No instructions given for building of the arbour which made the build difficult .
Good service from first call to order to delivery . Will use this company agsin .”
Dear Mr Steven,
We're thrilled to hear that you found the arbour to be of really good quality and very sturdy.
We apologize for any inconvenience caused by the lack of instructions for the build.
Your feedback is valuable, and we'll use it to improve our processes.
We're glad to hear you had a positive experience with our service from your first call to delivery.
We appreciate your understanding, and we look forward to serving you again.
Thank you for choosing our company!
Best wishes,
elbec garden buildings
Dear Mrs Joanna,
We're delighted to hear that you are happy with your product and that it arrived on time as promised.
Customer satisfaction is our priority, and we appreciate your positive feedback.
Thank you for choosing our product, and we hope it continues to meet your expectations!
Best wishes,
elbec garden buildings
“It's difficult to give 5* when everything is a straight-through process....However, when you have a problem, that's how you observe excellence and can be delighted with how it's resolved.
My issue was not with Elbec as a provider of the shed, but more with Shire (the makers of my shed), but Elbec took full control on my behalf, gave me regular updates via email and follow-up calls to keep me informed.
Not everything can be right first time in life and how issues are dealt with, is a differentiator between providers; so if you're dealing with a company that has an excellent customer service approach, then even if you're the 0.1% that has a problem, you know the experience will be worry free and to me that certainty is 5*”
Dear customer,
We truly appreciate your thoughtful feedback!
We understand that the true measure of excellence often lies in how issues are handled.
We're glad we could assist you with the challenges you faced, and we're delighted that our customer service approach provided you with a worry-free experience.
Thank you for recognizing our efforts and giving us a 5-star rating.
If there's anything else we can do for you in the future, please don't hesitate to reach out.
Your satisfaction is our priority!
Best wishes,
elbec garden buildings
Dear Kevin,
Thank you for your feedback!
We're pleased to hear that you had a positive experience with our easy online service and that your wooden shed was delivered on time.
If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
We appreciate your business, and we hope you enjoy your new shed!
Best wishes,
elbec garden buildings
“This shed is excellent building requires 3 people mainly 2 to hold it together while 1 fixes parts as when building it seems quite flimsy but once you get everything in and tighten it all up it’s solid. Great investment I won’t need to go to the hassle of treating it every year or 2. Advice for building take some time to sit all the part’s out separately and read the instructions it makes things so much quicker and easier. The company is very professional had numerous updates on delivery and plenty of information highly recommended. Thanks”
Dear customer,
We appreciate your detailed feedback!
It's wonderful to hear that you found the shed to be excellent once fully assembled.
Your advice about taking time to organize and read the instructions is valuable for a smoother building process.
We're thrilled to know you had a positive experience with our company, from delivery updates to information provided.
Thank you for your recommendation, and if you ever need further assistance, feel free to reach out.
We're here to help, and we hope you enjoy your solid and low-maintenance investment!
Best wishes,
elbec garden buildings
