“Ordered a shed online after comparing loads from different suppliers. elbec were very competitive on price and offered free delivery unlike some of the alternative companies that I considered.
Initial communication was good and then heard nothing until a few days before delivery. No details on how to arrange an alternative delivery date.
Delivery was good, on time and the driver was very helpful in unloading to the rear of the property.
Overall a positive experience. The instructions for building were not easy to understand although everything was individually packaged ( screws, nails, brackets...)but this is a supplier issue.
Would be happy to order from them in the future.”
Good Morning,
Thank you for your detailed review and for choosing elbec Garden Buildings. We are pleased to hear that our competitive pricing and free delivery made your decision easier, and that your delivery experience was positive. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Shed was difficult to put together, in particular the roof panels. If they had allowed a couple of extra inches it would have been easier. We used a ‘square’ and spirit level and did all we could but roof was ‘out’. Windows were ridiculous to negotiate. Splits in wood. Finial broken. Screws rubbish - used better quality ones. Would like to have paid and seen it put together with ease. Had to make adjustment to door and so on.”
Good Morning,
Thank you for your detailed feedback regarding the assembly of your shed.
We’re sorry to hear that you found the process challenging, especially with the roof panels and windows. We regret that some components did not meet your expectations and understand how this has impacted your overall experience. If you need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that you were pleased with both our service and products. Your satisfaction is our top priority, and we truly appreciate your kind words. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that your builder found the building to be satisfactory and that it went together easily. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are delighted to hear that you found the ordering process easy and that your delivery was punctual. It is wonderful to know that our product has met your expectations as well. Your satisfaction is our priority. If you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Purchased an arch for the garden and was very pleased on receipt. Very easy to put together, heavy but this 62 year old did it by himself. Looks fab and in 3 seasons hope to have roses climbing all over it!”
Good Morning,
Thank you for leaving your fantastic review with us.
We are thrilled to hear that you found the arch easy to put together and that it looks fabulous in your garden. It is wonderful to know that you’re looking forward to having roses climbing over it in the seasons to come. Should you need any assistance or have any questions in the future, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review.
We are thrilled to hear that your order arrived promptly and that you found the assembly straightforward. It’s wonderful to know that the final result looks great after painting. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts with us.
We are glad to hear that your delivery went smoothly, but we are sorry to learn that the shed did not meet your expectations. Your feedback is important to us, and we always strive to improve. If there's anything we can do to assist you or address any concerns, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that your Arbour was delivered so promptly. Providing efficient service is always our goal, and your satisfaction means the world to us. If you have any questions or need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your excellent review with us.
We are thrilled to hear that you found your purchase satisfactory and that we kept you informed regarding the delivery of your greenhouse. Communication is key, and we are delighted to have met your expectations. Should you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I ordered a Summer House and it was delivered very quickly by a most helpful gentleman. A minor issue with the building was resolved courteously and quickly. The instructions are comprehensive and easy to follow. Recommended .”
Good Morning,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that your Summer House was delivered quickly and that any minor issues were resolved promptly. It’s great to know that you found the instructions comprehensive and easy to follow. Your recommendation means a lot to us. If you need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are so pleased to hear that you found our information and guidance to be excellent, and that your delivery went as expected. Your feedback is invaluable to us, and it motivates our team. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a summerhouse and the shed boots to go with it. When it arrived the package didn’t look like it had everything in it. I contacted Elbec and was told it looks everything is in the package. If the installers arrive and it’s not all there then Elbec will send out what is missing. When the installers arrived as I pointed out the boots were not included. I’ve had to wait for the boots to be sent out and the installation date is delayed by 2 weeks! No photo attached because it’s not built yet!”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry to hear that your installation was delayed due to missing items from your order. We understand how frustrating this can be and appreciate your patience as we work to resolve this matter. If there's anything we can do to assist you during this time, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The Pent Tall Garden Store is acceptable for what it is. The framework that the sides were secured to was badly done preventing the sides fitting properly, I had to undo some parts of the frame work and install them properly. Some of the side slats were cracked due to the nails being badly put in. I have also purchased sealer to seal the corners better.”
Good Afternoon,
Thank you for taking the time to provide your feedback.
We are glad to hear that it meets your needs, but we sincerely apologise for the issues you faced with the item you have received. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you found our delivery team to be very helpful. Ensuring a smooth delivery experience is important to us, and it is fantastic to know that we met your expectations. If you ever need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your lovely review with us.
We are delighted to hear that your daughter was able to assist you with your order. It is great to know that you had a positive experience with us. If you have any questions or require support, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found our service to be excellent and that the Log Cabin has met your expectations. Your satisfaction means the world to us, and we appreciate your kind words. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Small log store - was delivered damaged, reported to the delivery driver who took photos and reported the damage to HQ.
Total silence from Elbec? Expected a replacement part that was damaged!
So much for customer service”
Good Afternoon,
Thank you for sharing your experience with us.
We sincerely apologise for the inconvenience caused by the damage to your log store and for the lack of communication regarding your replacement part. Your feedback is invaluable, and we are working to improve our customer service. Please feel free to contact our Customer Care Team for any assistance you require.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your review with us.
We are pleased to hear that you are satisfied with your shed, but we genuinely apologise for the issues you have experienced with the roofing felt. Your feedback is important to us, and we will certainly take it into consideration as we work to improve our products. If there's anything we can assist you with or if you have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We are glad to hear that you found your order process smooth. We understand it can be a bit unusual regarding the delivery restrictions, but this is in place to ensure safety. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
