Dear Ralph,
Thank you for sharing your feedback with us. We're happy to hear that your order was delivered on time, and you found it easy to erect, resulting in a great look.
However, we apologise for the inconvenience caused by the door latch being a bit flimsy.
Your input is valuable to us, and we'll take note of this issue to make improvements.
If you have any further concerns or if there's anything else we can assist you with, please feel free to contact us.
We appreciate your business and hope you enjoy your new addition to your space!
Best wishes,
elbec garden buildings
“Although there was an issue with the delivery partner, the elbec team stayed in contact, making sure I was kept up to date. All other aspects of getting my summer house were as expected, easy ordering and easy to build!”
Dear Odette,
Thank you for taking the time to share your experience.
We sincerely apologise for any inconvenience caused by the issue with the delivery partner.
However, we appreciate your patience and understanding as we worked to resolve the situation!
We're pleased to hear that, despite the hiccup, your overall experience with elbec met your expectations.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.
We value your business and hope you enjoy your new summerhouse!
Best wishes,
elbec garden buildings
“It was easy to arrange delivery for a convenient day and we were notified of a delivery time window the day before. There was two parts missing. I contacted customer services who arranged their delivery by courier .”
Dear Mrs Dinah,
Thank you for taking the time to share your experience.
We're glad to hear that arranging the delivery was easy for you and that you were informed of the delivery time window in advance.
However, we apologise for the inconvenience caused by the missing parts.
We appreciate your understanding, and we're glad that our customer service team was able to promptly arrange the delivery of the missing parts by courier.
If there's anything else we can assist you with, please don't hesitate to reach out!
Best wishes,
elbec garden buildings
Dear Keith,
Thank you for taking the time to share your feedback. We're glad to hear that you found the product satisfactory, but we're sorry to learn about the challenges you faced during assembly, particularly with the roof.
We understand that the assembly process is a crucial part of the customer experience, and we apologise for any difficulties you encountered.
Your feedback is essential, and we will review the assembly instructions and processes to see how we can make them clearer or more user-friendly.
If you have any specific suggestions or if there's anything we can assist you with regarding the assembly, please feel free to share more details.
We want to ensure that your experience with our products is as smooth as possible.
Thank you for choosing our product, and we appreciate your understanding as we work to improve our offerings!
Best wishes,
elbec garden buildings
Dear Mike,
Thank you for your positive feedback! We're thrilled to hear that your shed arrived on time and that you found it to be good value.
We understand the importance of clear instructions, and we're pleased to know that you found them helpful during the assembly process.
If there's anything else you need or if you have further feedback to share, please feel free to reach out.
Thank you for choosing our product, and we hope you enjoy your new shed for years to come!
Best wishes,
elbec garden buildings
“The Greenhouse apart from a few split pieces is fault free and very easy to erect even on my own. Will see how it performs next year. Looking forward to home grown tomatoes.”
Dear Mrs Anne,
Thank you for your positive review! We're delighted to hear that your greenhouse is fault-free and easy to erect.
Homegrown tomatoes are a wonderful goal, and we hope your greenhouse provides the perfect environment for a bountiful harvest next year.
Happy gardening, and thank you for choosing our greenhouse!
Best wishes,
elbec garden buildings
Dear Tony,
Thank you for your kind words! We're happy to hear that you had a positive experience with us, from great communication to an on-time delivery. It's fantastic that your cabin went together smoothly!
Enjoy your new cabin, and we appreciate your trust in our products and services!
Best wishes,
elbec garden buildings
“Plenty of information on the site for the building of the summerhouse and shed to look at before delivery. Lots of information from ordering to delivery.”
Dear Mr Rumsey,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you found our website informative and helpful throughout the process, from choosing your summerhouse to its delivery.
We appreciate your feedback and hope you enjoy your new summerhouse!
Best wishes,
elbec garden buildings
Dear A,
We're thrilled to hear that your shed delivery went smoothly and that our team member was able to assist you by bringing it into your back garden.
Thank you for choosing elbec garden buildings, and we hope your shed serves you well for years to come.
Happy gardening!
Best wishes,
elbec garden buildings
“The supplier is Shire Sheds and they have been poor. Delivery was on time but I’ve been trying to get a replacement door which was damaged for the last 6 weeks without success”
Dear Richard,
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our service, and your satisfaction with the quality and assembly of your hut means a lot to us.
If you ever have more projects or need assistance in the future, feel free to reach out.
Wishing you many enjoyable moments in your new hut!
Best wishes,
elbec garden buildings
“Very flimsy plastic panels are like video box materials would have paid the extra money and got a Keata Shed as material is much better quality not impressed at all.”
Dear SB,
We appreciate your feedback and are pleased to hear that you found our communication and assembly process satisfactory.
Providing a smooth experience for our customers is always our goal.
Thank you for choosing us!
Best wishes,
elbec garden buildings
Dear Mike,
Thank you for taking the time to share your positive experience.
We're delighted to hear that your shed was delivered on time, and the building instructions were helpful.
It's great to know that you find the shed to be a solid and reliable structure.
If you ever have any questions or if there's anything else we can assist you with, please don't hesitate to let us know.
We appreciate your business!
Best wishes,
elbec garden buildings
“A good website. The summerhouse we chose was good given the price we paid. Simple to build but wish I'd paid extra for tongue and groove. The very same is available from many online retailers, but prices vary greatly.”
Dear Andrew,
Thank you for your feedback! We're delighted to hear that you found our website user-friendly and that the summerhouse you chose met your expectations, especially given the price.
We understand the importance of choices like tongue and groove, and we appreciate your input.
If you ever decide to explore more options or have any questions, our team is here to assist.
We value your business and hope you enjoy your new summerhouse!
Best wishes,
elbec garden buildings
Dear Jason,
Thank you for your positive feedback!
We're thrilled to hear that you found the garden shed to be of good quality and just the right size for your needs.
We appreciate your business and hope the shed serves you well for your storage needs!
Best wishes,
elbec garden buildings
“Although the product was as expected and we have no issue with the shed, the delivery was altogether another matter. We agreed a date, I tracked the delivery and then it disappeared from the tracker and said they were unable to deliver as they couldn’t find us, rubbish as they had two contact numbers they could have called, no other delivery has had a problem finding us and we have had many, we then had to wait well over a week for another delivery, not happy, and asked that they call 30 minutes before so I could make sure we were home, No call came and it was only that I watched the tracker that I was able to see they were 2 miles from our house. I rushed home just in time. Shed great Delivery, 0 out of 10. Would consider buying from someone else because of the issues.”
Dear William,
Thank you for your positive feedback! We're delighted to hear that you are pleased with our service, product quality, and pricing. Your satisfaction is important to us, and we're glad we could meet your expectations.
We value your business and hope you enjoy your purchase!
Best wishes,
elbec garden buildings
“Excellent company to deal with. Prompt delivery and professional customer service. The Shire Hampton summerhouse was delivered on time and without fault.”
Dear Alan,
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our company. Ensuring prompt delivery and providing professional customer service are top priorities for us.
We hope you enjoy your Shire Hampton summerhouse, and if you ever have any questions or need assistance, feel free to reach out!
Best wishes,
elbec garden buildings
Dear Shaman Craft Projects,
Thank you for your positive feedback!
We're delighted to hear that you are pleased with our product and that the delivery met your expectations!
Best wishes,
elbec garden buildings
