Dear E,
Thank you for your wonderful feedback! We're delighted to hear that our team at elbec garden buildings provided you with excellent service and went above and beyond to assist you.
Our commitment is to ensure customer satisfaction, and it's fantastic to know that we met your expectations.
We appreciate your kind words about our competitive prices as well!
Best wishes,
elbec garden buildings
Dear Michael,
Thank you for your positive feedback! We're happy to hear that you are satisfied with the building and service you received from us. Our goal is to provide quality products and excellent service to our customers.
We appreciate your support and look forward to serving you again in the future.
Best wishes,
elbec garden buildings
“It's a great shed, and I would recommend it, however the felt was missing, so they quicky sent it afterwards. 3 lengths x 2.7 metres acording to manual, but they only sent one 6 metre length. Poor maths by someone. Used my own. Drilling instruction confusing, 6mm drill shown at beginning of manual, but 5mm actually required. The tempered glass provided is easily broken, so the shed is easily broken into.”
Dear John,
Thank you for taking the time to share your experience with us. We're pleased to hear that you would recommend the shed overall.
However, we apologise for the oversight in providing the correct length of felt, and we appreciate your understanding in this matter.
We'll also look into the discrepancy in the drilling instructions to ensure clarity for future customers.
If you have any further concerns or if you require additional assistance, please don't hesitate to contact our customer service team. We want to make sure you have all the support you need!
Best wishes,
elbec garden buildings
Dear Hazel,
We are thrilled to hear that your summerhouse installation went smoothly and that you are pleased with the result. Customer satisfaction is our top priority, and it's fantastic to know that you had a positive experience with our product.
Thank you for choosing us, and we hope you enjoy your new summerhouse for years to come!
Best wishes,
elbec garden buildings
“They delivered on time and with care. The building was complete and although the instructions didn't detail every single step, it's 4 sides and a roof! Once built, it is sturdy enough and suits my needs.”
Dear Chris,
Thank you for taking the time to share your experience with us.
We're glad to hear that your delivery was on time and that the building met your expectations. Your feedback is valuable to us, and we appreciate your understanding of the instructions.
We're here to help, and we hope you enjoy your sturdy new building for years to come!
Best wishes,
elbec garden buildings
“Great service Everyone I spoke to very helpful nothing too much trouble. It’s nice to call a company and actually speak to someone Wouldn’t hesitate to use them again From order to delivery excellent all the way through thank you”
Dear John,
Thank you for your kind words! We're happy that you had a positive experience with our service.
At elbec, we strive to provide excellent customer service from the moment you place your order to the delivery of your chosen product.
We appreciate your feedback, and we look forward to the opportunity to serve you again in the future.
Best wishes,
elbec garden buildings
“We ordered a Hampton Corner Summerhouse back in the summer. We are delighted with the building, although the company sent to erect the building were slow in responding and once finally it was in place one of the panels dropped within 17 days of installation in August. It has taken copious calls to Shire, the installers, and emails to Elbec to finally sort the problem, which we have been told was a direct result of the initial bad installation made. I cannot fault Elbec, who have been quick to respond each time and have followed up my pleas by chasing Shire. I truly believe that without the persistence and tenacity of Shaun at Elbec we would still be waiting for a return visit. I was not even surprised when the date scheduled for the return visit went without Shire arriving, or ringing to say why they had not come. Shaun followed it up for me after checking to see if we were happy with the repair and finding it had not been done, and hey presto, Shire came out two days later! Thankyou Shaun!”
Dear Shirely,
We sincerely apologize for the challenges you faced with the installation and subsequent repair of your Hampton Corner Summerhouse.
We're grateful for your understanding and appreciate your kind words about Shaun's persistence and tenacity.
Customer satisfaction is our priority, and we're pleased we could assist in resolving the issues.
Thank you for choosing elbec, and we hope you can now fully enjoy your summerhouse!
Best wishes,
elbec garden buildings
Dear Sophie,
Thank you for sharing your positive experience with us! We're thrilled to hear that your delivery was on time and that you've successfully assembled and are now enjoying your purchase.
If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know.
We appreciate your business and hope you continue to enjoy your elbec garden building!
Best wishes,
elbec garden buildings
Dear Richard,
Thank you for taking the time to share your experience!
We're thrilled to hear that your product met your expectations and that our communication and delivery process were to your satisfaction.
If you ever have more projects or need assistance, don't hesitate to get in touch.
Best wishes,
elbec garden buildings
“I was very happy with my purchase from elbec. I had plenty of choices for delivery which suited me fine. I purchased a summer house with side shed. Very happy with everything. Thanks again.”
Dear David,
Thank you so much for your positive feedback!
It's great to hear that you had a seamless experience with your purchase and that the delivery options worked well for you.
We hope your summerhouse with the side shed brings you joy and meets all your expectations!
Best wishes,
elbec garden buildings
“Bought this for a Xmas present for my 3 grandchildren. Certainly looks good but could have done with having a bit more head height. Delivery was first class and built with ease. Would certainly recommend.”
Dear Customer,
Thank you for choosing elbec garden buildings for your purchase and for sharing your feedback.
We're delighted to hear that the product looks good and that the delivery and assembly went smoothly!
Regarding the head height, we appreciate your input. Customer feedback is crucial for us to enhance our products. If there's anything specific you'd like us to note for future improvements, please feel free to share.
We hope your grandchildren enjoy their new space, and we're here if you have any more questions or future needs.
Best wishes,
elbec garden buildings
Dear MDP,
Thank you for taking the time to share your experience. We apologise for any inconvenience you faced with the shed, but we're pleased to hear that our team efficiently resolved the issues!
Customer satisfaction is our top priority, and we appreciate your patience.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Best wishes,
elbec garden buildings
Dear John,
We're thrilled to hear that you found our product to be a good value for money and that the delivery process met your expectations. Your satisfaction is our top priority, and we appreciate your feedback.
If you have any other comments or if there's anything else we can assist you with, feel free to reach out. We're here to help and look forward to serving you again in the future.
Best wishes,
elbec garden buildings
“Everything exactly as advertised. Whenever I called with a query the phone was answered every time by a human being ? ??? who was able to speak to me with complete assurance. Top marks for the personal touch as well as good quality product and value for money. Also helpful driver at the point of delivery Can’t fault it. Would highly recommend.”
Dear Mrs Hopkins,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our service, found our product to be of good quality and value, and appreciated the personal touch.
Our team strives to provide excellent customer service, and we're delighted that we could assist you with your queries. If you ever have more questions or if there's anything else we can help you with, please feel free to reach out.
We sincerely appreciate your recommendation and look forward to serving you in the future!
Best wishes,
elbec garden buildings
Dear Manuel,
Thank you for taking the time to share your feedback with us. We're pleased to know that your item was delivered on time. However, we apologise for any inconvenience caused by the parts of the bench being bent.
Our team is committed to ensuring the satisfaction of our customers, and we'd like to make things right for you.
Please contact our customer service team with more details about the bent parts, and we'll arrange for suitable solutions, whether it's replacements or any other necessary steps.
Thank you for bringing this to our attention, and we appreciate your understanding!
Best wishes,
elbec garden buildings
Dear Adrian,
Thank you for your positive feedback! We're delighted to hear that you had a good delivery experience and are satisfied with our product.
If you have any further comments or questions, or if there's anything else we can assist you with, please feel free to let us know. We're here to help.
Thank you for choosing elbec garden buildings!
Best wishes,
elbec garden buildings
Dear Michael,
Thank you for your kind words! We're delighted to hear that you found our product, service, and communication to be great. Your satisfaction is our priority, and we're thrilled to have met your expectations.
If you ever have more feedback or need assistance in the future, don't hesitate to reach out.
Best wishes,
elbec garden buildings
“Lovely service from the young man at the garden centre. Very helpful delivery man who arrived on time and made sure everything was where we wanted it. Lastly a beautiful summer house of excellent quality”
Dear Ray,
Thank you for your kind words! We're thrilled to hear that you received lovely service from our team, and we're pleased that the delivery went smoothly.
It's great to know that you're enjoying your beautiful summer house of excellent quality!
If there's anything else you need or if you have further feedback, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
“Shed was delivered earlier than expected with little notice (text message the night before). Fortunately I was at home that day. Overall very pleased and the price was good.”
Dear Richard,
Thank you for your feedback!
It's great to hear that your shed was delivered earlier than expected, and we appreciate your understanding about the short notice.
It's great to hear that you are overall very pleased with the purchase and found the price to be good!
If there's anything more we can assist you with or if you have additional comments, please feel free to let us know.
Best wishes,
elbec garden buildings
“elbec was great and delivery on time driver very helpful. the build of the summerhouse could be better no pride in workmanship, although I am pleased with the over all look of the building.”
Dear Gay,
Thank you for your honest feedback!
We appreciate your positive remarks about our service and timely delivery.
However, we are sorry to hear that you found the build of the summerhouse lacking in workmanship.
Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our products. If there are specific aspects that you believe could be enhanced, we would love to hear more details.
We hope that despite these concerns, the overall look of the building meets your expectations.
If you have any further questions or if there's anything else we can do for you, please don't hesitate to reach out.
Thank you for choosing elbec, and we hope you enjoy your new summerhouse!
Best wishes,
elbec garden buildings
