“Poor quality, various parts broken or missing, and instructions poor too.
Cheapest possible materials have been used and the window is very thin plastic.
Padlock supplied was too big to fit the hasp.
Very disappointed.”
Good Afternoon,
Thank you for your feedback regarding your recent purchase.
We are truly sorry to hear about the issues you've experienced with the item that you have had delivered. We aim to provide excellent service and an item you are satisfied with, and we regret that we fell short in your case. Please feel free to contact our Customer Care Team if you need any assistance.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your comments with us.
We are sorry for the disappointment caused by your order and the frustration caused by the item received. Our Customer Care Team remains at hand to offer any assistance or answer any inquiries you may have.
Kind Regards,
elbec Garden Buildings.
“absolute trash flimsy plastic nothing fits
I have my own fabrication business so can turn my hand to anything
I also employ some very clever people
It tokk three of us 3 hours to assemble this plastic greenhouse
bits were missing so I made a few myself
Me and my son eventually lifted it to put my van to take home and it fell apart
It is now in my skip
Total absolute rubbish”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry for the disappointment caused by the missing parts, and had we been made aware, we would have been able to send the parts you require for your order and we apologise that we were not able to assist you with the missing parts.
We advise not to install or attempt the assembly of the item with any parts missing, as you would be accepting the item as delivered, and we would not request for you to undertake any additional tasks to correct the building due to the parts required.
If you require any assistance, please do not hesitate to contact our Customer Care Team who remain available.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the delay in the arrival of your log store. We understand how disappointing it can be not to receive your order as expected. Please contact our Customer Care Team so we can provide you with an update on your order status and assist you further in resolving this issue.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We sincerely apologise for the delay in receiving your order. We understand the frustration caused, and we appreciate your patience. Ensuring our customers receive their orders is a priority for us, and it’s disappointing to hear that we have not met your expectations in this instance.
Please contact our Customer Care Team so we can assist you further and provide updates on your order status and the delivery of your order.
Kind Regards,
elbec Garden Buildings.
Posted 2 weeks ago
Good Morning,
Thank you for taking the time to leave your feedback with us.
We sincerely apologise for the delay in receiving your order. We understand the frustration caused, and we appreciate your patience. Ensuring our customers receive their orders is a priority for us, and it’s disappointing to hear that we have not met your expectations in this instance.
Please contact our Customer Care Team so we can assist you further and provide updates on your order status and the delivery of your order.
Kind Regards,
elbec Garden Buildings.
“Purchased a greenhouse online on 17/01/25. The order was passed to Forest who subcontracted the delivery. Courier advised delivery date on 28/01/25 2which was not convenient. Despite 2 calls to Forest & promise of call back the delivery has not been rescheduled. Disappointing that Elbe do not take responsibility for the delivery once order placec”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We understand the frustration by the delay of the delivery, with the previously advised information, and we are sorry for the disappointment. We do aim to provide excellent service, and we apologise that it has not been met with your delivery. Please do not hesitate to contact our Customer Care Team to investigate your delivery and assist you moving forward.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your feedback regarding your recent experience.
We are very sorry to hear that the shed did not meet your expectations and that it arrived in an unsatisfactory condition. Your feedback has been taken on board, and we take all comments seriously. Please feel free to contact our Customer Care Team, who are more than willing to assist you with your concerns.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback regarding the item you have received.
We are sorry to hear that you are dissatisfied with the building. We aim to provide quality products and would appreciate the opportunity to understand your concerns further. Our Customer Care Team remain at hand to offer any assistance or answer any enquiry you may have.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry for the disappointment caused by the original delivery being lost in transit to the courier, we can see that the phone call made to our Customer Care Team confirmed that your delivery had been made on the 23rd of December 2024, also during the phone call, our Customer Care Team had apologised for the inconvenience due to the delay with the delivery.
If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your concerns with us.
We sincerely apologise for the delays you've experienced with your delivery and for the subsequent lack of communication. We understand how frustrating this situation can be, especially when waiting for an item that was expected before Christmas.
Your feedback is important to us, and we can note that our Customer Care Team has tried contacting you to assist you with your delivery. If there’s anything further we can assist you with, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivery issues and cracked wood for our Christmas present play house for our kids. First only the panels of the playhouse were sent, no screws or facia etc. the customer service team were prompt and helpful, though the delivery of those items ended up taking too long to get to ours before Xmas for me to build the play house, so had to buy the screws myself so we had something built for Xmas day. Then getting ready to build the house, we noticed the front panel of the playhouse had a cracked in the wood. See photo. At this point it was way too late to get a replacement and felt I could use some brackets to support it so decided to continue with the build. Next we received the screws and handle etc but no facia kit. So had to contact the team again and then wait for them to send it out. Overall pretty poor apart from the polite Customer service team.”
Good Afternoon,
Thank you for sharing your experience with us.
We sincerely apologise for the issues you encountered with your order, particularly regarding the delivery delays and the condition of the playhouse. It's never our intention to cause frustration, especially around the holidays when timely deliveries are so important.
While we're glad to hear that our customer service team was prompt and helpful, it's disappointing to know that the delivery of essential items fell short. Your feedback about the cracked wood and the missing facia kit is invaluable to us and will be taken on board and seriously. If there's anything we can assist you with, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I am extremely disappointed with my experience. I had ordered for a 5 x 3 Mercia Overlap Apex Shed as per deliverly dates available to me on the website. On day of the delivery, delivery team called me at the last minute to say they couldn’t deliver because they "didn’t have time." To make matters worse, they couldn’t accommodate my preferred delivery date either. Instead, they told me to cancel the order directly with the vendor, as they were unable to handle the cancellation themselves. This level of service is unacceptable and has left me utterly frustrated. I would not recommend this to anyone based on my experience.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry for the inconvenience you have faced with your delivery. It is disappointing to hear that the order has not been delivered on the date you originally requested, and we understand the frustration caused by the update.
We aim to not only provide a level of service that you are satisfied with, but also to go beyond, and we are sorry that this has fallen short during your experience and journey with us. Our Customer Care Team remains at hand if you require any assistance, or have any queries.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave the feedback on your experience with us.
We are pleased to hear that the team member on our Show Site provided exceptional service to you during your visit to us. We are sorry for the disappointment caused by the item you have ordered and had delivered. Please know that your feedback is important to us, and will be taken on board. If you require any assistance or have any queries, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are genuinely sorry to hear about your disappointing experience with the delivery and quality of your items. These are not the standards we strive to maintain and to help assist you, please do not hesitate to contact our Customer Care Team. We value your input and will use it to improve our services moving forward.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are sorry that the item you received was damaged, which is not what we would expect for your order. We do highly advised to check through all parts and contact our Customer Care team with any concerns before any assembly occurs. As we have noted, your item was installed with the damaged parts, and to help you alleviate this, a collection was offered if the item was disassembled and repackaged.
We understand the frustration caused by the damaged parts received, and had we been provided an opportunity to replace the panels affected prior to any assembly taking place, this could have been arranged for you. We are sorry that the item you have received had not met your expectations, as we would not ask you to accept any damaged part on delivery.
Kind Regards,
elbec Garden Buildings.
“Rubbish! The shed arrived damaged and dented. When I tried to speak to customer service, they would not do anything to help and they wouldn’t refund me for it, even with all the evidence provided.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are sorry that the item you received was damaged, which is not what we would expect for your order. We do highly advised to check through all parts and contact our Customer Care team with any concerns before any assembly occurs. As we have noted, your item was installed with the damaged parts, and to help you alleviate this, a collection was offered if the item was disassembled and repackaged.
We understand the frustration caused by the damaged parts received, and had we been provided an opportunity to replace the panels affected prior to any assembly taking place, this could have been arranged for you. We are sorry that the item you have received had not met your expectations, as we would not ask you to accept any damaged part on delivery.
Kind Regards,
elbec Garden Buildings.
“Very disappointed with my Shire shed.
Slat pieces to go above door were too short, and the assembly team said they had never seen so many holes in the shed.”
Good Afternoon,
Thank you for sharing your feedback about your experience with the Shire shed.
We sincerely apologise for the inconvenience caused by the short slat pieces and the assembly team's observations regarding the number of holes. We understand how disappointing this must be and appreciate your comments, as they help us identify areas for improvement in our products.
If you require any assistance, please don't hesitate to contact our Customer Care Team, who would be more than willing to help you.
Kind Regards,
elbec Garden Buildings.
“Cheap…very flimsy and you’ll need to be 8 stone or under to get on the roof as it’ll struggle to hold your weight. The frame work is made of 1” battens which struggles to support the feather edge cladding, most of which, aren’t attached properly as the nails have missed the battens.
The brackets aren’t the best either and the instructions aren’t the best. Why they can’t make a 20x10 shed in equal sections makes my mind boggle! Would save time and make it easier to put up.
The frame work is also crudely put together making it even harder to get things a lined and creating a good contact between timbers.
Unfortunately I needed a shed asap otherwise it would have been cheaper for me (fencing business owner) to build my own and it’d last 5 x longer.
When I price to build a shed for a customer from scratch, they are put off by the price. However, what they don’t realise is the quality of these shed and how long they will actually last.”
Good Afternoon,
Thank you for your detailed feedback regarding the Forest 4Life Overlap Windowless Apex Wooden Shed.
We regret to hear that the shed has not met your expectations that you found the quality lacking, and your concerns about the stability and assembly instructions. We appreciate you bringing your concerns to our attention. We understand your frustration, especially given the urgency of your needs, and your comments will be taken on board as all feedback is taken seriously.
If you require any assistance or have any queries, please don't hesitate to contact our Customer Care team.
Kind Regards,
elbec Garden Buildings.
“The order was not complete; roof truss fittings and instructions for roof and windows missing. Leaving my potting shed open to the high winds and rain for 2.5 weeks”
“Hi Shed arrived on the second date I got. I had to book people in to build it as I am a wheelchair user. On the second date shed arrived and the team build the shed unfortunately upon on completion it was like a cullender with 19 knot holes. I did contact elbec straight away at the beginning of September and to date still had no reply other than they were awaiting a reply from manufactory. Very disappointed. I understand it is a timber building with certain characteristics but 19 holes. I would be very warry of buying from this firm again. I will consider changing this review once I hear back from elbec. Alan Moseley”
