“I was a bit disappointed when the parcel came. It Took quite long time and 2 boxes out of three were quite squashed and ripped so I was worried about the product inside. See photo below.”
“Be warned returns period is 14 days not 30 (and not simple) so you may get stuck with things if you are not quick! I would not use this site again simple for this reason as I have wasted my money on a light that doesn't match my others and I do not need.”
“Unfortunately I ordered the wrong item, but couldn't return it due to the cost involved. The postage cost was dearer than the item itself.
Can the company consider free returns, or atleast a returns procedure?”
“I ordered a monitor but a wrong model was delivered. The wrong model was successfully returned as arranged by your company. I am still waiting for the monitor that I have ordered and paid.”
Hello,
Thank you for placing an order with us.
We are extremely sorry for the poor communication on our part.
You will receive your replacement by Wednesday.
We again apologize for the inconvenience caused.
If you need any further assistance, please do not hesitate to contact me.
Kind regards,
Gurpreet
“Delivery time reasonable and quality of product (Endon Lighting) would have good if I hadn’t received a glass shade full of air bubbles. After raising my concern the electricalwholesalers4u.com in essence dismissed my concern. Poor customer. Won’t be using again.”
“Can’t fault electricalwholesalers4u. But DPD, who they use for their delivery were hopeless. They just left it on my doorstep for all passers by to see, claiming it had been signed for! 😡. Had to send a message to my neighbour to kindly pick it up for fear it would get knicked.”
“Packaging on recent order was not adequate for fragile contents and one of the light bulbs had been smashed in transit. Please advise procedure for re-placement or refund.”
“Should have been next day delivery, ordered Saturday delivered Wednesday. Simple item 1.5T&E. 1mm t&e delivered not impressed. Next delivery Saturday. Highly unlikely to order again.”
“I paid extra £12 for delivery before 12.00 next day and delivery man didn't put enough effort to deliver. I had to collect from the shop. Waste of £12.”
“The delivery arrived quickly but was not complete so not able to do the job, very slow at investigating where the missing items are!!
Still waiting for a response!!!
As per most online purchases, don't rely on the service if need the products to complete your job, buy locally!!!”
“Not really happy. The day before I ordered I messaged to ask if it was definitely next day delivery which I was told it was. 2 days went by and still no delivery. I then called and asked what was going on and was told they had not dispatched and didn’t know why. I then was told I could change the delivery address to my site address (so I did). I drove 1.5 hours to my job to wait for the delivery and it turned up back at my house! Cost me 2 days work and a lot of messing about. I ordered from here as they had good prices but with all the messing about I was a lot worse off!”
“Yet to receive my order as for some reason it was delivered back to the office, they then called me up to tell me the pricing was wrong and refused to honour the original price. I am now yet to receive any tracking information for this order. This is now affecting my business!”
“didnt respond to email about missing rain shield which in advert said comes with the unit or to being sent another companies invoice not mine .poor after sales”
