ElectroCity have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Excellent price and fast delivery.
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- Anonymous
“
Staff managed the return process of the unwanted item flawlessly: I had the first item dropped to the customer service desk, and new one collected at the same time. The price difference was on my account in three days, as promised.
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- Krystian K
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Competitive price, fast delivery and good service
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- Stephen B
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Excellent price and fast delivery.
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- Anonymous
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Delivery within two days ( large item) , click and collect nearly right away. Cheap delivery and affordable products. Staff and delivery drivers lovely.
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- Oliwia Z
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Great service, fast delivery and well-packaged.
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- Sam J
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Needed to return kettle as it was faulty.Staff in returns were so helpful and capable. It was great to get directly through to a person who helped with my issue and resolved it quickly and efficiently.
This is not my experience across retail services especially online. This made a welcome change. I would definitely order again in future.
”
- Patrice S
“
Bought a slow cooker and received a broken one. Returned it as directed and had to chase up for refund. Not impressed at all. Then I received a request on the product to review it! The item I received broken and didn’t replace. The mind boggles.
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- Susan K
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I was told my refund was being processed immediately but it took over a month for the money to return to my account.
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- Louise O
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i was offered a refund but decided to wait .
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- Michael M
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Great service, fast delivery and well-packaged.
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- Sam J
“
When the dryer developed a problem, Mairead in customer service was absolutely brilliant.
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- Nick
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I ordered a hair dryer and it arrived the next day. Excellent service.
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- Caroline T
