“Order arrived quickly and it was well packaged. The capsules are in a lovely container and look impressive. Too early for me to pass comment on their effectiveness.”
“So far it feels like my digestion has got better, less bloating and less cramping. It not been too long since I started so will await the results but so far so good!”
“Having been diagnosed with SIBO, BAM and IBS I’ve suffered for years with running to the loo, horrible cramps, bloating. For the first time in a long time it’s under control! Thank you so much for these super pills, not only are my symptoms better but my hair, nails and skin is clearer and all because my poor gut is finally being looked after properly! Thank you!!”
“Been taking it daily for 2 weeks and not noticing any difference. Disappointed but will finish my 3 month supply albeit I’m not very optimistic about anything changing. Also, why are ALL your reviews so positive? Are you not posting any with negative feedback like mine?”
Dear Patricia,
Thank you so much for taking the time to share your feedback of Epetōme. We truly appreciate your honesty and for sharing your experience with us. We apologise for any disappointment you may have experienced in not noticing any difference after taking it for two weeks. We advise taking for a minimum of 3 months to see the true value of our product, so we are pleased to hear you are going to persevere. Please keep us posted on how things progress on support@epetome.com
Regarding the positive reviews, thank you for flagging this - we have only had a handful of
Dear Pavla,
Thank you so much for taking the time to give us a 5 star rating, we truly appreciate it! We're delighted to hear that you're enjoying your experience with Epetōme.
Your feedback motivates us to continue providing you with high quality products. If you have any questions or need further assistance, please feel free to reach out. Thank you again for your support!
Warmest regards,
Epetōme Customer Care Team
“I have only just started taking Epetome so can't review on the benefits yet but the customer service, information and delivery,along with the nice packaging has been great. I'm excited for a good strong healthy gut. Becky x”
Dear Becky,
Thank you so much for your kind words! We’re delighted to hear that you’ve had a positive experience with our customer service, delivery, and packaging.
We understand you’re just beginning your journey with Epetōme, and we’re excited for you too! A healthy gut can make a big difference, and we’re here to support you every step of the way.
If you have any questions or need further information as you continue, don’t hesitate to reach out. We look forward to hearing about your progress!
Warmest regards,
Epetōme Customer Care Team
Dear Sarah,
Thank you so much for your fantastic 5-star rating of Epetōme! We truly appreciate your support and are thrilled to hear that you found our packaging beautiful. Your satisfaction means the world to us.
We understand that you have just started taking the supplement, and we appreciate your honesty in sharing that you are unable to comment on its effects at this point. We encourage you to continue taking our capsules as recommended, and we are confident that you will experience its beneficial effects soon.
Once again, we would like to express our gratitude for your valuable feedback and for choosing Epetōme. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Wishing you the best of health and wellness!
Warmest regards,
Epetōme Customer Care Team
“After 3 days of taking the product I developed a really bad stomach and spent a 2 days on the toilet with yellow diarrhea. This has never happened before with probiotics but after doing my research I found this can happen for some people, especially if gut dysbiosis is present.
I’m waiting for my stomach to return to normal (still having some issues 4 days later) before I attempt again. I’m hoping this was a one off and I adapt otherwise £55 is a lot of money to waste.
Fingers crossed 🤞🏻”
Hi Emma,
Thanks for your feedback and we're sorry to hear you had these symptoms when taking these. Our gut microbiome is as unique as our fingerprint, therefore your experience with our products will be unique to you. Whilst there should be no adverse effects, some people have reported experiencing an upset stomach, gas, diarrhea, or bloating. Those symptoms usually go away after your body gets used to the bacteria in the synbiotic duo cap (usually within 1-4 weeks).
We would suggest to persist if you can, as you will find once this passes you will feel so much lighter and healthier overall, giving you the results you were looking for.
If you have any concerns or questions at any time, please do feel free to reach out to our team at support@epetome.com and one of our team will be able to chat with you.
Kind Regards,
Epetome Customer Care Team
“Customer service is absolutely shoddy and poor quality. Emailed telling them that my product had not been delivered because they did not put the correct address on it. Was told to wait to see if it would be delivered. Emailed twice since then and asked them to check with the post office. Nothing since then.”
Hi Luby,Thank you so much for taking the time to provide feedback on your recent experience with Epetōme. We genuinely appreciate your honesty and letting us know about the issues you encountered.
Firstly, please accept our sincere apologies for the inconvenience caused by our poor customer service and the incorrect address that resulted in non-delivery of your product. We understand how frustrating this situation must have been for you, and we sincerely apologise for the inconvenience and frustration caused.
We value your business, and it is disheartening to hear that we have not met your expectations. We would like to assure you that your feedback has been taken seriously, and we are committed to improving our customer service and ensuring better quality so this does not occur again.
To address the situation, one of our team is currently speaking to the courier to see what has occurred with the delivery so we can locate your order and get this delivered to you to prevent you from waiting any longer. Please note our team is not available over the weekend so they will get back to your message once they return after the weekend which has been done.
Once again, we apologise for the inconvenience caused and appreciate your understanding. We value you as a customer and would appreciate you responding back to our emails so we can continue to support you with your order.
Many thanks,
Epetome Customer Care Team
Dear Jasmine,
Thank you so much for taking the time to leave us such a fantastic 5-star review for Epetōme! Your feedback means a lot to us.
We are thrilled to hear that Epetōme has already started making a positive impact on your IBS and reduced bloating. It's great to know that our product has been helpful to you. We truly appreciate your trust in our brand.
We feel honored to have you as a loyal customer, and we look forward to continuing to provide you with products that meet your needs. If you have any further questions or require assistance, please don't hesitate to reach out to us.
Thank you once again for your kind words and for choosing Epetōme!
Warmest regards,
Epetōme Customer Care Team
Hi Rose,Thank you so much for giving Epetōme a fantastic 5-star rating! We truly appreciate your support and feedback.
We are thrilled to hear that you love Epetōme so far. It's wonderful to know that our product has made a difference in your body, helping you feel less bloated and more revitalised. We strive to create products that genuinely benefit our customers, and we are delighted that Epetōme has become an essential part of your daily routine.
Thank you for your loyalty as a customer. We are grateful to have you on this journey with us, and we cannot wait to continue providing you with exceptional products that meet your needs.
If you have any further feedback or questions, please do not hesitate to reach out to us. We are always here to assist you.
Warmest regards,
Epetome Customer Care Team
“I really enjoy these supplements. I started taking them because I suffer from IBS, and all the reviews looked really good. Since taking these I have seen a difference, difference in my mood and my stomach has been a lot calmer!
I will definitely continue to use these. 🙂
I just wish they were cheaper ☹️. I wish the team would try to look at ways to cut back on costs eg the packaging. I currently purchase the trail packs because at checkout it’s not clear if payment is taken automatically as a subscription or if I manually need to reorder.
- I would much rather the option to purchase Bulk and reorder when needed.
Otherwise, I’m happy with my purchase 🙂”
Dear S,
Thank you for taking the time to share your feedback with us! We’re delighted to hear that our supplements have positively impacted your mood and helped calm your stomach. It’s great to know that they’re benefiting your overall well-being.
We appreciate your suggestion regarding cost-saving measures and the clarity of our checkout process. Your feedback is important to us, and we will consider it as we work to enhance our services and products. For additional savings, our subscription option might be a good choice, offering up to 27% off the regular price.
Thank you once again for your support and valuable input. If you have any further questions or need assistance, please feel free to reach out.
Warmest regards,
Epetōme Customer Care Team
“Everything about the brand so far oozes luxury and sophistication- can tell it’s really good quality! I’ve been talking Epetome less than a week so can’t yet say about the impact on my body/effects but first impressions are very good. The speediness of the order, the quality of the packaging, the design of the capsules! So far so good- I get excited to take one every morning!”
Dear Nina,
Thank you for awarding Epetōme with a fantastic 5-star rating! We truly appreciate your support to our brand.
We’re thrilled to hear that you’re impressed with the luxury and sophistication of our brand. It’s great to know that the quality of our packaging, the design of the capsules, and the speed of your order have met your expectations.
While it’s early days, we’re excited to hear that you’re enjoying your experience with Epetōme so far. We hope you continue to feel positive about our products, and we look forward to hearing about any benefits you notice as you continue your journey with us.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Thank you again for your kind words!
Warmest regards,
Epetōme Customer Care Team
“I was very pleased to receive my Epetome have been taking it for nearly a month and have definitely noticed my gut health has improved also my skin is better I will definitely order more”
Dear Elizabeth,
Thank you so much for your fantastic 5-star rating of Epetōme! We’re thrilled to hear that you’ve noticed improvements in both your gut health and skin after nearly a month of use.
Your satisfaction is incredibly important to us, and we’re delighted that Epetōme has met your expectations. We truly appreciate your support and loyalty.
If you have any questions or need further assistance, please feel free to reach out. We’re here to help and ensure that your experience with Epetōme continues to be exceptional.
Thanks again for choosing Epetōme. We look forward to serving you again soon!
With heartfelt gratitude,
Epetōme Customer Care Team
Dear Sarah,
Thank you so much for your positive rating of Epetōme!
We greatly appreciate your feedback and are thrilled to hear that you had a great experience so far. We understand that the cost may be a concern for you, and we sincerely apologize if it is causing any inconveniences. Rest assured that we continuously evaluate our pricing structure to ensure we provide the best value to our loyal customers like you.
Thank you for being a loyal customer of Epetōme, and we look forward to serving you even better in the future.
Warmest regards,
Epetōme Customer Care Team
Dear Julie,
Thank you so much for your fantastic 5-star rating of Epetōme! We truly appreciate your continued support and loyalty as a customer.
We're thrilled to hear that you found our order process to be very easy and that the delivery was trackable and fast. We strive to provide a seamless and efficient experience for all our customers.
Once again, thank you for your generous rating and for being a valued member of our Epetōme family. We look forward to serving you in the future and providing you with even more exceptional products and service!
Warmest regards,
Epetōme Customer Care Team
