“Sadly can’t write a positive review as I paid for the 3 month supply 10 days ago. I was told they were resending my order when I contacted them after waiting 7 days for tracking information and not receiving anything. It’s now been a further three days since I was told they were resending the order and am still yet to receive any information to say they’ve even been dispatched. Sadly won’t be ordering again.”
Hi Alex,Thank you so much for taking the time to provide us with your feedback on Epetōme. We truly appreciate your honesty and iwe're sorry to hear of the delays with receiving your order.
We sincerely apologize for the inconvenience caused by the delay in receiving your 3-month supply. We understand how frustrating it must have been to wait for tracking information and not receiving it within the promised time frame. We have had a look at the communications on this and can see you reached out on Sunday and the support team had arranged a replacement by Tuesday in which this was then delivered on Thursday. We want to apologise for the slight delay in arranging this, our team were enquiring with the delivery company on the status of your original parcel to see if it could be located and still sent to you but in this case it appears your order became lost. Our team are contiuing to work hard on any feedback we receive to ensure we do not have instances like this again as we want to ensure we can get your order to you within our promised time-frame.
We want to assure you that this is not the level of service we strive to provide. Your satisfaction is our top priority, and we are extremely sorry for falling short of your expectations.
Your valuable insight will truly help us in addressing the problems you faced and prevent such occurrences in the future.
Once again, thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust and provide you with a positive experience in the future.
Kind Regards,
Epetōme Customer Care Team
“Purchased a 3 month supply of Epetome 11 days ago. Still no update from delivery company. When enquired with Epetome I just received an automated response about how delivery times were longer due to Brexit.. would like more clarity on the situation and an idea when I can expect my supplements”
Dear Niamh,
Thank you so much for taking the time to share your experience with us. We truly appreciate your valuable feedback regarding your recent purchase of a 3 month supply of Epetōme.
We sincerely apologize for the inconvenience and frustration caused by the lack of updates from the delivery company. We understand how important it is for you to receive your supplements in a timely manner. After a further investigation into what happened here, we can see as your order was going to Ireland, this order was held due to additional custom charges which were required to be paid by the border so your parcel could be released, we disclose these additional charges, which we have no control over on our Policy page for your disclosure.
To address your concerns and provide you with a better experience, we are looking into ways to avoid these charges in the near future if we can, however currently they are unavoidable for orders going to Ireland, since we left the EU during Brexit.
Your satisfaction is our top priority, Niamh, and we are committed to making things right for you and will continue to work to see what can be done to make this better in the future.
Once again, thank you for bringing this to our attention.
Kind Regards,
Epetōme Customer Care Team
“After 3 days of taking the product I developed a really bad stomach and spent a 2 days on the toilet with yellow diarrhea. This has never happened before with probiotics but after doing my research I found this can happen for some people, especially if gut dysbiosis is present.
I’m waiting for my stomach to return to normal (still having some issues 4 days later) before I attempt again. I’m hoping this was a one off and I adapt otherwise £55 is a lot of money to waste.
Fingers crossed 🤞🏻”
Hi Emma,
Thanks for your feedback and we're sorry to hear you had these symptoms when taking these. Our gut microbiome is as unique as our fingerprint, therefore your experience with our products will be unique to you. Whilst there should be no adverse effects, some people have reported experiencing an upset stomach, gas, diarrhea, or bloating. Those symptoms usually go away after your body gets used to the bacteria in the synbiotic duo cap (usually within 1-4 weeks).
We would suggest to persist if you can, as you will find once this passes you will feel so much lighter and healthier overall, giving you the results you were looking for.
If you have any concerns or questions at any time, please do feel free to reach out to our team at support@epetome.com and one of our team will be able to chat with you.
Kind Regards,
Epetome Customer Care Team
“Customer service is absolutely shoddy and poor quality. Emailed telling them that my product had not been delivered because they did not put the correct address on it. Was told to wait to see if it would be delivered. Emailed twice since then and asked them to check with the post office. Nothing since then.”
Hi Luby,Thank you so much for taking the time to provide feedback on your recent experience with Epetōme. We genuinely appreciate your honesty and letting us know about the issues you encountered.
Firstly, please accept our sincere apologies for the inconvenience caused by our poor customer service and the incorrect address that resulted in non-delivery of your product. We understand how frustrating this situation must have been for you, and we sincerely apologise for the inconvenience and frustration caused.
We value your business, and it is disheartening to hear that we have not met your expectations. We would like to assure you that your feedback has been taken seriously, and we are committed to improving our customer service and ensuring better quality so this does not occur again.
To address the situation, one of our team is currently speaking to the courier to see what has occurred with the delivery so we can locate your order and get this delivered to you to prevent you from waiting any longer. Please note our team is not available over the weekend so they will get back to your message once they return after the weekend which has been done.
Once again, we apologise for the inconvenience caused and appreciate your understanding. We value you as a customer and would appreciate you responding back to our emails so we can continue to support you with your order.
Many thanks,
Epetome Customer Care Team
“I love Emily, so it’s makes it even harder to give this product one star, but I have been taking it for around 2 weeks now and I don’t see any difference at all. Very disappointing especially considering the price. Won’t be buying again.”
Thank you for taking the time to leave us a review, we really do appreciate it! And for many this is normal after only 1-2 weeks of taking the synbiotic duo cap. Everyone’s body is different and some people will feel a difference quicker than others - it all depends on your unique microbiome and gut health. We therefore recommend taking it for a minimum of 3 months to experience your gut's full potential.
We suggest to persist with it as we would love for you to experience its true power. Let us know how you get on! We are always here if you have any further questions or concerns.
