Hi Neve,
Thank you for sharing your experience with Epetōme. We appreciate your honesty regarding the lack of noticeable difference after a month of use. We're sorry to hear that it was due to an IBS flare-up; we know that can be quite challenging.
Sometimes, it can take a bit longer for the body to respond, especially with complex issues like IBS. We believe in the potential of our formulation and hope you find the benefits with continued use.
Wishing you all the best on your wellness journey.
Warm regards,
Epetōme Customer Care Team
Hi Veronika,
Thank you for taking the time to share your experience with Epetōme We’re glad to hear that you’re feeling fine and haven't experienced bloating or heaviness after meals.
It’s wonderful to see positive changes early on with bloating or feeling better after meals. If there’s anything more we can assist you with or if you have any questions, please reach out anytime at support@epetome.com.
Warm regards,
Epetōme Customer Care Team
“I have been taking Epetome for over 3 months now and unfortunately I haven’t noticed any difference or improvement in my gut health or overall health at this stage. I have just received my next 3 months supply and will persevere as I am a big fan of Emma, her authenticity and obvious passion for nutrition.”
Hello,
Thank you for taking the time to share your experience with Epetōme and for your honest feedback. We're sorry to hear that you haven’t noticed any significant changes in your gut health or overall well-being yet. It's great to know that you are committed to giving it another try for the next three months – we believe that consistency can often yield positive results over time.
We truly appreciate your support for Emma and her passion for nutrition. If you have any specific questions or would like tips on how to get the most out of Epetōme, feel free to reach out at support@epetome.com. Your health journey is important to us, and we're here to help however we can.
Best wishes,
Epetōme Customer Care Team
“Packaging was damaged and jars upside down and back to front…….also would have preferred a seal on the jars. Looking forward to trying the product which is the most important thing.”
Hi Lara,
Thank you for your honest 3-star review. We genuinely appreciate your feedback regarding the packaging and the condition of the jars upon arrival. It's important to us that our products reach you in perfect condition, and we understand how frustrating it can be to receive something that's not up to standard so we do apologise. As of recent, we have made some improvements to our packaging with now include a seal to protect the vitamins further.
We’re glad to hear you’re looking forward to trying Epetōme, as experiencing the product itself is the most crucial part!
We would love to hear how you're getting on since leaving us this review now!
If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to help, and we hope you enjoy the benefits of Epetōme soon!
Best regards,
Epetōme Customer Care Team
Hi,
Thank you for taking the time to leave a review and for your 3-star rating! We appreciate you sharing your experience with Epetōme so far.
It's great to hear that you're noticing changes in your gut activity after just a week of using our capsules. Sometimes, it can take a little longer to see the full benefits, but we're hopeful you continue to experience improvements. If you have any questions or need support during your journey, please don’t hesitate to reach out.
Thank you for choosing Epetōme!
Best wishes,
Epetōme Customer Care Team
“I have been asked to write a review of the product having only received the product four days ago so there is little I can report on so far.
What I can say is that the product looks as described and arrived in quality packaging with the pot of capsules encased it an colour matched surround.
What I would add is that I placed my order on a weekend and received delivery on the following Thursday and would have expected a faster response time than that.
The product marketing (and packaging) is extolling the quality of the supplement but I did not find delivery or notification of when it would arrive to be of a particularly high level. In fact, in the first days after ordering ,I would have preferred information on when my order was shipping etc. rather than emails regarding me starting on my journey etc.
However, I am hopeful that My trial of 50 capsules will lead me to wanting to renew with a further order but, time will tell.”
Hi Gary,
Thank you for sharing your honest feedback with us. We're glad to hear that the product arrived as described and was well packaged. We understand how important timely delivery and communication can be, and we're sorry to hear that your experience fell short in that regard.
Your input on the order notifications is valuable, and we'll certainly take it into consideration as we strive to improve our services. We appreciate your patience, and we're hopeful that your trial with the capsules will lead to positive results.
If you have any questions or wish to share more about your experience as you continue using Epetōme, please feel free to reach out. Thank you for giving us the opportunity to be part of your journey!
Best regards,
Epetōme Customer Care Team
