Hi,
Thank you for sharing your experience with Epetōme ,we're thrilled to hear that you've noticed a reduction in bloating after two weeks.
We understand that acid reflux can be a challenging issue, and while it may take a bit more time to see improvement, we believe in the long-term benefits of our formulation.
Best wishes,
Epetōme Customer Care Team
“The delivery was prompt and the product came well packaged. I’ve been taking epetome for around 3 weeks now and already noticing a reduction in bloating, too early to see the full benefits, I will continue to use the product.”
Hi,
Thank you so much for giving Epetōme a 4-star rating!
We're delighted to hear that you are already experiencing a reduction in bloating after just 3 weeks of use. We understand that it may be too early to witness the full benefits, but rest assured, our product is designed to provide long-term improvements and we would suggest as a minimum to take these for 90 days to feel the full benefits.
We appreciate your trust in our brand and your commitment to continue using Epetōme. Also, we're glad to know that our prompt delivery and the well-packaged product met your expectations. If you have any further questions, feel free to reach out. Thank you again for your support!
Kind Regards,
Epetōme Customer Care Team
“I’m not really sure if it’s made a difference to anything externally. I didn’t really have any severe or light issues to start with so I’m just taking them as I’m in my 30’s now and need to start looking after my health. So hoping it’s made a difference internally.”
Hi Olivia,
Thank you so much for your 4-star rating of our synbiotic duo cap! We truly appreciate your support and the time you took to share your experience with us.
We're glad to hear that Epetōme has been a part of your new health journey as you enter your 30s. As you mentioned, our product focuses on internal well-being, which we believe is vital for a healthy life and gut!
We're pleased that Epetōme has been a positive addition to your wellness journey. We're continuously working to improve our offerings and deliver the best possible results to our customers. We suggest to take this for a minimum of 90 days to feel the full benefits.
Once again, thank you for your kind words and for choosing Epetōme. If you have any further questions or suggestions, please don't hesitate to reach out. Our team is always here to assist you.
Happy internal well-being and health!
Best regards,
Epetōme Customer Care Team
Hello,
Thank you for your thoughtful 4-star review. We appreciate your patience as you await the effects of Epetōme. It’s great to hear that you find it promising so far.
We’re hope that with continued use, you started noticing the benefits you're looking for. If you have any questions or need any support along the way, please don’t hesitate to reach out at supprot@epetome.com.
Best wishes,
Epetōme Customer Care Team
“Bloating! What bloating! within a few days, the constant bloating i experienced was gone. I am only a week into using the Epetōme but I am starting to feel the benefits.”
Hi Lauren,
Thank you for sharing your experience with Epetōme. We're delighted to hear that you’re feeling good after using it for a week, especially after your steroid treatment. It's wonderful to know that our product is part of your journey toward better health.
As you continue using Epetōme, we hope you notice even more positive changes.
Take care,
Epetōme Customer Care Team
“First months usage. So not 5 stars purely as not enough time has passed. Seem good no side effects, regular bowels now, skin starting to clear. Easy to take and i hope for long term results.”
Hi there,
Thank you for your review! We’re thrilled to hear that you’re experiencing regular bowel movements and noticing improvements in your skin already. It’s great that you find Epetōme easy to incorporate into your routine!
We’re excited for you to see the long-term results, as many of our customers report significant benefits over time. If you ever have questions during your journey, please feel free to reach out at support@epetome.com.
Best wishes,
Epetōme Customer Care Team
“Product arrived promptly and the customer service team were super helpful and friendly with my enquiries. I look forward to starting my journey with epetome.!”
Hi Megan,
Thank you for your positive review! We're delighted to hear that your product arrived promptly and that our customer service team could assist you in a friendly manner. It's wonderful to know you're excited to start your journey with Epetōme!
If you have any questions or need support as you begin, please don’t hesitate to reach out. We're here for you!
Best wishes,
Epetōme Customer Care Team
“Still a bit too early to notice huge improvements, but I would say my bloating has already decreased after only 5 days of taking. Was a little disappointed that I only had 28 capsules in my tub when I received my order, but this was resolved quickly by the support team.”
Hi Sophie,
Thank you for sharing your experience. We're glad to hear that you've noticed a decrease in bloating after just 5 days-it's a great start on your journey to better gut health. We hope that you've noticed more positive changes by now.
We apologise for the issue with the number of capsules in your tub but are pleased that our support team was able to resolve it quickly for you.
Thank you again for your support.
Best regards,
Epetōme Customer Care Team
“So far it feels like my digestion has got better, less bloating and less cramping. It not been too long since I started so will await the results but so far so good!”
Hi Jennifer,
Thank you so much for sharing your experience with Epetōme and for your encouraging 4-star review! We're thrilled to hear that you’re noticing improvements in your digestion, particularly with less bloating and cramping. It's wonderful to know our product is making a positive impact already.
As you continue your journey, we hope that you see even more benefits over time. Your feedback is invaluable to us, so if you have any questions or need support, please don’t hesitate to get in touch.
Thank you for being a part of the Epetōme community.
Best wishes,
Epetōme Customer Care Team
Hi,
Thank you for the 4-star rating! We’re glad to hear that you love the packaging, although we understand your concerns about it being excessive and potentially not environmentally friendly.
We constantly strive to balance aesthetics with sustainability, and your feedback is invaluable as we look to improve our practices. Where possible, we have ensured our packaging is widely recyclable for example our boxes, jars and leaflets are all widely recyclable. We appreciate your understanding while we work on solutions that cater to both health and environmental responsibility.
If you have any further thoughts or suggestions, please don’t hesitate to reach out. Your input is important to us!
Best wishes,
Epetōme Customer Care Team
Hi Veronika,
Thank you for your 4-star review! We appreciate you taking the time to share your feedback, and we understand that it can be a journey to see the full benefits of our product.
Many users find that benefits often become more apparent with continued use beyond just one month, as it takes time for your microbiome to adjust to the new bacteria.
We hope that you noticed a difference as you continued with the synbiotic duo cap. Remember, we're here to support you along the way, so if you have any questions or need guidance, don’t hesitate to reach out.
Best wishes,
Epetōme Customer Care Team
Dear Sarah,
Thank you so much for your positive rating of Epetōme!
We greatly appreciate your feedback and are thrilled to hear that you had a great experience so far. We understand that the cost may be a concern for you, and we sincerely apologize if it is causing any inconveniences. Rest assured that we continuously evaluate our pricing structure to ensure we provide the best value to our loyal customers like you.
Thank you for being a loyal customer of Epetōme, and we look forward to serving you even better in the future.
Warmest regards,
Epetōme Customer Care Team
Dear Veronika,
Thank you for your positive rating and the kind words about Epetōme!
We appreciate your feedback. It's great to hear that your order arrived quickly, and we understand that it's still very early to see the full effects of the product, as it has only been 5 days since you started taking it.
We value your loyalty as a customer and look forward to hearing about your experience with Epetōme as time goes on. Thank you again for your support!
Warmest regards,
Epetōme Customer Care Team
“Have only been using for a week, but have had no teething problems so far which I did have with other similar supplements. Looking forward to seeing long term results!”
Dear Simmy,
Thank you so much for giving Epetōme a positive rating!
We're thrilled to hear that you have been using Epetōme for a week and have not encountered any teething problems. It's always reassuring to know that our product is delivering the desired results and meeting your expectations. We hope that Epetōme continues to provide you with long-term benefits that exceed your expectations.
Once again, thank you for your valuable feedback and for choosing Epetōme. We are grateful to have you as a customer, and we look forward to serving you even better in the future.
Warmest regards,
Epetōme Customer Care Team
“Had to pay for shipping and then also 10 Euros when the package arrived. That was a little disappointing tbh because it is not a cheap product anyway…. But other than that I love it.”
Dear Flavia,
Thank you for sharing your feedback with us.
We understand that it was disappointing to have to pay an additional €10 upon receiving your order. Unfortunately, customs charges are determined by your country and vary by region, and we have no control over them.
On a positive note, we're thrilled to hear that you love our product! Your satisfaction means a lot to us, and we hope it continues to bring you great results.
Should you have any further questions, please do not hesitate to contact us again.
Warmest regards,
Epetōme Customer Care Team
Thank you so much for your review of epetōme! We truly appreciate your feedback. We're glad to hear that you liked the packaging. However, we apologise for any inconvenience caused by the slow delivery. We're constantly working on improving our delivery processes to ensure a better experience for all our customers, so I will report this back to our warehouse.
Hi Susan,
Thank you so much for your positive rating for Epetōme!
We greatly appreciate your support and are thrilled to hear that you find the packaging beautiful. We are also glad that you find our tablets easy to take. As you mentioned, it's still early in your experience with our product, but we're confident that it will continue to meet your expectations.
We genuinely value your feedback and assure you that we'll keep striving to provide you with the best possible product.
Once again, we would like to express our gratitude for your loyalty as a customer. If you have any further comments or suggestions, please feel free to reach out to us. We're here to help!
Warmest regards,
Epetōme Customer Care Team
“Only removed one star as it’s very pricey and there’s a lot of packaging for one pill box. I’d love to be able to buy again as a refillable so I can keep using the box I already have.”
Thank you so much for your review. We take your feedback on board and have fed this back to our New Product Development Team for consideration. Watch this space!
