Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.65

4.7 Rating 1,863 Reviews

92 %

of reviewers recommend Essential Clinic

4.7

Based on 1,863 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pricey and slow service”

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Posted 2 weeks ago

Thank you for sharing your feedback. We’re sorry to hear about your experience with our service. It appears that there was an issue with the processing of your prescription. After you submitted the annual update form on February 8th, your prescription was renewed on February 9th. However, due to inactivity on your account since January 2024, the pharmacy initially logged your prescription rather than processing the order immediately. Since your last order was from January 2024, we were waiting for your explicit request to proceed with a new refill. We sincerely apologize for the delay and any inconvenience this may have caused. Once you reached out for an update, we quickly processed and shipped your order on February 18th, and it was delivered on February 21st within the expected 1 to 4 business days. We strive to provide fast and efficient care, and we understand how important it is for our patients to receive timely care. We appreciate your patience and want to assure you that future refills will be processed promptly. If you have any further concerns or questions, please don’t hesitate to contact us via email, chat, or by submitting a ticket on our website. We’re here to assist you!

Posted 1 week ago

“Never received the prescription and it has been 2 weeks no communication as to where or when”

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Posted 2 months ago

Thank you for taking the time to share your feedback with us! We sincerely apologize for any inconvenience or frustration you have experienced. After reviewing your account, we found that your order was not processed because the auto-refill date had not yet passed. Your account is set up for auto-refills, which means your medication is scheduled to be sent automatically before your supply is due to run out. Rest assured that we have informed our partner pharmacy to process the refill a few days early to ensure you receive it as soon as possible. Please note that the charge for the medication will only be applied to your account once the order is ready to ship. If you have any further questions or concerns, please don’t hesitate to contact us via email, chat, or by submitting a ticket through our website. We are committed to ensuring your experience with us is as smooth and reliable as possible, and we are here to assist you at any time!

Posted 2 months ago

“I'm trying to check why i was charged 39$ in 28 november, but it's not clear where to go. I would like to know the reason for this charge.”

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Posted 3 months ago

Hi Rafael, Thank you for reaching out and sharing your feedback. We apologize for any confusion regarding the recent $39 charge on November 28th. This fee is for the renewal of your 1-year prescription, as your previous prescription from November 2023 had no remaining refills. The charge covers the clinician's review of your updated medical history and the issuance of a new prescription, ensuring you continue to receive uninterrupted care and personalized support from our medical team. We understand how important it is to have clear information, and we’re here to help if you have any additional questions or concerns. Please feel free to reach out to us directly at any time!

Posted 2 months ago

“Beware the very deceptive renewal policy where filling in a questionnaire automatically results in a ~$300 renewal with no readily visible notification that will happen.”

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Posted 3 months ago

Thank you for sharing your feedback. We’re sorry to hear about your concerns and would like to clarify our renewal process. On November 22nd, you completed the annual questionnaire required to renew your subscription. This step ensures we have the most up-to-date medical information to provide the best care. Once you submitted the necessary information, our team proceeded with the next steps. As outlined in our FAQ and on our website, once the prescription is approved, it is automatically sent to our partner pharmacy for fulfillment. We’d like to clarify that the $227.25 charge to your account was for your medication order, not the renewal itself. The $39 annual renewal fee is separate and covers the clinician's review of your updated medical history and the issuance of a new 1-year prescription. This also includes access to personalized care from our medical team to address any questions or concerns you may have. For your recent order, a 3-month supply of medication was dispensed, reflecting the quantity you requested in the form. This order is consistent with your previous order from December 2023. We strive to make our process transparent, and details about our renewal process, refills, and pricing are readily available in our FAQ. To address your concerns, we’ve paused your subscription to disable automatic refills for your account. You can always pause, cancel or resume your subscription at any time via the following link: https://www.essentialclinic.ca/account If you have further questions or need assistance, we’re here to help. Please don’t hesitate to reach out!

Posted 2 months ago

“Easy to get prescription and have it delivered, but support team when trying to sort out coverage issues is severely lacking.”

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Posted 5 months ago

Hi Ivan, Thank you for your feedback, we appreciate it! We’re glad to hear that you found it easy to get your prescription and have it delivered. We apologize for any inconvenience you experienced with our support team while trying to sort out coverage issues with your insurance provider. We understand the importance of accurate pricing and insurance coverage, and we took steps to verify the pricing and provide you with the necessary information. You should have also received the detailed medication receipt upon the delivery of your order. Your insurance will be able to use this receipt to determine the coverage. Please note that different pharmacies may have varying agreements with wholesalers, leading to different unit prices. Unfortunately, we are unable to disclose the exact acquisition cost as it is confidential information. Your feedback is valuable to us, and we will use it to improve our support processes. If you have any further questions or need additional assistance, please do not hesitate to reach out to us through our website, chat, or email. We’re here to help!

Posted 5 months ago

“Delivery came late despite my reminders and subsequent assurances it would arrive on time. I couldn't receive package as I had to travel”

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Posted 6 months ago

Hi Ufuoma, Thank you for taking the time to leave your feedback. We appreciate it and are sorry to hear about the issue you encountered with your shipment. We understand that you expected to receive your order before travelling, and we regret that this request could not be fulfilled. Your order was initially scheduled to ship on August 26th and was set to arrive by August 29th. However, due to an issue with the payment method on file, the shipping date was delayed by two days. This delay caused Canada Post to miss the requested delivery timeframe. We sincerely apologize for any inconvenience this may have caused you. As we value your satisfaction, we would like to offer you the next prescription renewal free of charge should you decide to continue using our service. Please note that this offer does not cover the medication fee, which will be charged before each refill is shipped. We greatly appreciate your understanding and encourage you to reach out to us with any questions or concerns via chat, email, or by submitting a request through our site. We will be happy to assist you!

Posted 6 months ago

“It shouldn't be "Essential Clicnic" but "Minimal Clinic". They sold the product, money in the bank, that's it.”

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Posted 7 months ago

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and are sorry to hear that our service did not meet your expectations. We strive to provide a seamless, comprehensive, and hassle-free experience for all our clients. Our clinicians carefully review all submitted information to ensure the best possible care based on the latest clinical guidelines. Upon reviewing your account, it appears we did not receive any communication from you following your prescription approval. We would be happy to arrange a follow-up consultation to address any concerns you may have. Your satisfaction is important to us, and we aim to resolve any issues you may have encountered. If you have any questions about your medication, treatment, or account, our team is here to assist you. For a guaranteed response within 24 hours, please contact us via email at team@essentialclinic.ca or submit a request through our website. We can also arrange a callback with one of our pharmacists at your convenience. Please feel free to reach out if you need further assistance. We are always here to help!

Posted 7 months ago

“Took forever, received incorrect information about when to expect to arrive which when dealing with a prescription is a big deal Spoke with a customer service representative named Lisa. She was excellent as well as a supervisor whose name escapes me who likewise was excellent. Nonetheless, a decision was made to send my package by regular mail as opposed to FedEx. As such, it cost me the weekend without my prescription. I would give you zero Stars if it weren't for the two positive interactions I did have”

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Posted 9 months ago

Hi Mike, Thank you for taking the time to leave a review, we appreciate it. We sincerely apologize for any inconvenience caused by the delay in receiving your shipment. Upon reviewing your account, we found that your order was shipped on May 23rd through Canada Post and delivered on May 27th. However, we do understand that your prescription was sent to our partner pharmacy on May 16th, so the order was delayed slightly. We want to assure you that we are committed to improving our service and we will ensure all future shipments are prepared in a timely manner. As we greatly value your satisfaction, we have requested that your future orders be shipped through FedEx. We’re glad to hear about your positive interactions with Lisa and the supervisor. Our team is here to support you, so please don’t hesitate to reach out if you have any further issues or questions. We will be happy to assist you!

Posted 9 months ago

“The ordering process and delivery were very prompt. At this point, the effectiveness of the medication is not satisfactory. I have used other generic Sildenafal (Bio Sildenafil, DIN 02480980), and it has been very quick and effective. I have tried the brand you sent on 2 occasions to date, and it hasn't worked as well in terms of time or effectiveness. Consequently, I would be hesitant to recommend your services at this time.”

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Posted 9 months ago

Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our ordering process and delivery prompt. However, we’re sorry to hear that the medication did not yield the desired results for you. We want to assure you that our partner pharmacy dispenses high-quality generic medication manufactured in Canada. All generic brands dispensed undergo rigorous testing to demonstrate their equivalency with the brand drug before receiving approval. They contain the same active ingredient at the same dosage, so the choice of generic brand should not have any effect on the medication’s effectiveness. The only difference lies in the non-medicinal and filler ingredients. We understand that you were not satisfied with the generic brand dispensed. In response, our partner pharmacy prepared a trial supply of a different generic brand for you free of charge. If you find this generic brand more effective, you can request it for all future refills. It’s also important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options. You also have the option to request a prescription change to a different medication through our clinic at any time. If you’re considering requesting a different medication, please be aware that you can proceed with a smaller quantity for your upcoming refills before committing to a larger purchase. We value your feedback and are here to assist you. If you have any questions or would like to request a prescription change, please don’t hesitate to reach out to us. We’re here to help!

Posted 9 months ago

“Ça fonctionne pas très bien”

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Posted 11 months ago

Bonjour Bernard, Nous vous remercions d’avoir pris le temps de partager vos commentaires avec nous! Nous sommes désolés d’apprendre que le médicament n’a pas donné les résultats escomptés pour vous. Il est important de noter que les médicaments peuvent affecter les individus de manière différente, et il est possible que ce médicament en particulier n’ait pas été le plus adapté pour vous. Nos cliniciens et pharmaciens sont toujours disponibles pour discuter de vos préoccupations et vous guider vers des options alternatives et les prochaines étapes à suivre. Vous avez également la possibilité de demander un changement de prescription pour un autre médicament via notre clinique à tout moment. Si vous envisagez de demander un dosage ou un médicament différent, sachez que vous avez la possibilité de procéder avec une plus petite quantité pour vos prochains renouvellements avant de vous engager dans un achat plus important. De plus, notre clinicien a examiné attentivement les informations que vous avez fournies et a offert des conseils dans un message séparé. N’hésitez pas à demander des éclaircissements supplémentaires auprès du clinicien ou à poser toute question de suivi que vous pourriez avoir. N’hésitez pas à nous contacter si vous avez des questions ou si vous souhaitez demander un changement de prescription. Nous serons ravis de vous aider! -------- Hi Bernard, Thank you for taking the time to share your feedback with us! We are sorry to hear that the medication did not yield the desired results for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. If you’re considering requesting a different dosage or medication, please be aware that you have the option to proceed with a smaller quantity for your upcoming refills before committing to a larger purchase. Additionally, our clinician has carefully reviewed the information you provided and has offered guidance on the next steps in a separate message. Feel free to seek further clarification from the clinician or ask any follow-up questions you may have. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change. We will be happy to assist you!

Posted 11 months ago

“I had to use 2 pills, i still have some more, i will try again”

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Posted 11 months ago

Hi James, Thank you for taking the time to share your feedback with us! We are sorry to hear that the current dosage did not yield the desired results for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. If you’re considering requesting a different dosage or medication, please be aware that you have the option to proceed with a smaller quantity for your upcoming refills before committing to a larger purchase. Additionally, we've sent a message with further guidance separately. Feel free to seek more information from the clinician or ask any follow-up questions you may have. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change. We will be happy to assist you!

Posted 11 months ago

“Price was more than double than advertised $10 per pill and sent me 10 pills for $240 will not be purchasing anymore”

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Posted 1 year ago

Hi Herb, We appreciate your feedback and sincerely apologize for any confusion or inconvenience you may have experienced. Please be assured that the pricing displayed on our website is accurate. The cost per tablet is $11.48, and you received 18 tablets, amounting to a total of $206.64. Our aim is to offer competitive pricing, comparable to what you would find at your local pharmacy. The added benefit of our service is the convenience of having your medication delivered directly to your doorstep. If you prefer a smaller quantity for future refills, let us know and the clinician will adjust your prescription to suit your needs. Your understanding is greatly appreciated. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you!

Posted 11 months ago

“The process to get an approved prescription was easy, but I was a bit disappointed in the service and the fact that it cost $39 to basically get an instant approval. I thought there would be a consultation with a doc or NP just to discuss options, different ways to take it (oral vs topical), etc. Even a 15 minute consult would have been enough to answer my questions.”

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Posted 1 year ago

Thank you for taking the time to provide your feedback. We’re sorry to hear that your experience with our online process fell short of your expectations. We strive to make the service as seamless as possible while maintaining thoroughness. Please rest assured that our clinicians diligently review all the information and photos submitted through the online form to assess each situation. Their assessments are based on the most up-to-date clinical guidelines. We are committed to providing the best care possible. If you would like, we can arrange a follow-up consultation to address your concerns in more detail. We appreciate your review and it will help us improve our service to patients. If you have any questions or concerns, please don’t hesitate to reach out to us at any time. We’re always here to help!

Posted 1 year ago

“Very very expensive considering I’m a student and can’t afford that kind of service that I need.”

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Posted 1 year ago

Hi Abanoub, Thank you for taking the time to share your thoughts with us. We value your feedback and are committed to providing our patients with a seamless and cost-effective experience. Rest assured, medication shipments are delivered directly to your doorstep, discreetly and promptly, within 1 to 3 days. We understand that affordability is crucial, especially for students. Therefore, we want to inform you that we have more cost-effective medication options available at our clinic. If you’re open to changing your prescription for your next refills, we’ve sent you a separate message detailing alternative options. Typically, our partner pharmacy dispatches a 3-month supply at once. However, if you prefer, you can request a 1-month supply of medication on a monthly basis. For any questions or to request a prescription change, please don’t hesitate to contact us through our website, email, or chat. We will be happy to assist you!

Posted 1 year ago

“Disappointed. Little to no effect at the prescribed dosage. I was using Sildenafil which was effective but gave me headaches. Delivery from Essential was fine though prices a little steep.”

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Posted 1 year ago

Hi William, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the medication did not work for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. As for the costs, we strive to offer a service that is not only affordable but also competitive when compared to similar services. Our service provides a flexible, low-stress medical visit, with no waiting rooms or awkward face-to-face conversations. Moreover, our partnered mail-delivery pharmacy offers quick and attentive service with free shipping directly to your door. Please note that you can request to receive a smaller supply for your next refills if you prefer this option. Some of our patients also opt for a higher dosage and split the medication to save on costs. If you have any questions or would like to request a prescription change, you can reach out to us at any time by email, chat or by submitting a request through our website. We’re here to assist you!

Posted 1 year ago

“très bon service produit ne donne pas une bonne performance pas de nouvelles envoi des 4 comprimés plus forts est qui existe du tadalafil exp: 10 ou 20 mg merci.”

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Posted 1 year ago

Hi Bruno, Thank you for taking the time to leave your review, we appreciate it! We are sorry to hear that the medication did not work well for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. We noticed that you submitted a request for a new prescription on November 6th. A response was provided to your request on November 7th, and a new prescription was issued by the clinician. We do our best to provide a quick and attentive service for your needs in a timely fashion. However, please note that our response time can be up to 24 hours. For any further questions or concerns, feel free to submit a request through our website, email us, or reach out to us via chat. We’re here to assist you! ------ Bonjour Bruno, Merci d’avoir pris le temps de laisser votre avis, nous l’apprécions! Nous sommes désolés d’apprendre que le médicament n’a pas bien fonctionné pour vous. Il est important de noter que les médicaments peuvent affecter les individus différemment et il est possible que ce médicament en particulier ne convenait pas. Nous avons remarqué que vous avez soumis une demande pour une nouvelle prescription le 6 novembre. Une réponse a été fournie à votre demande le 7 novembre, et une nouvelle prescription a été émise par le clinicien. Nous faisons de notre mieux pour fournir un service rapide et attentif à vos besoins. Cependant, veuillez noter que notre temps de réponse peut prendre jusqu’à 24 heures. Pour toute question ou préoccupation, n’hésitez pas à soumettre une demande via notre site web, à nous envoyer un courriel ou à nous contacter via le chat. Nous sommes là pour vous assister!

Posted 1 year ago

“The service was great up until my package was stolen from my doorstep. I unfortunately live in a neighborhood where this happens often. I really wish that i had the option of picking up my package at the post office if i am not home.”

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Posted 1 year ago

Hi Frank, Thank you for taking the time to leave your feedback, we truly appreciate it. We are sorry to hear about the unfortunate incident regarding your package being stolen. Our records indicate that all procedures were followed by our pharmacy staff, and the courier provided proof of delivery. As such, we are unable to provide a free reshipment on this order. You can find more information regarding our refund/return policy here: https://www.essentialclinic.ca/faq#payments-%2526-refunds We have reached out to you with potential solutions for future shipments but we have not heard back from you yet. As mentioned in our communications, to ensure secure delivery for your next orders, we can require a signature upon delivery or switch you to a different courier for direct mailbox delivery. Our patients' satisfaction is our top priority, and we are committed to improving our services. If you have any questions or wish to proceed with any of the proposed solutions, please do not hesitate to contact us. We are here to assist you!

Posted 1 year ago

“The check out system is terrible. It is unclear what exactly you are ordering and how much of the product you will get. It needs to be much more itemized. And “subscription” should be monthly payments or payments every time a new bottle of the product is shipped. Not a lump sum all at once. None of this was made clear in the checkout process.”

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Posted 1 year ago

Hi Jonathan, Thank you for taking the time to share your feedback with us. We are sorry to hear that our online checkout process did not meet your expectations. We would like to clarify that a preview of the total cost is provided on the checkout page, with both the consultation fee and medication fee displayed in separate sections. Additionally, you have the option to select the medication you wish to proceed with at the beginning of the form. If the clinician approves your 1-year prescription, you will be charged for a 3-month supply of the requested medication, not the entire 1-year supply. This is also indicated on the checkout page. We are committed to continuously improving the user experience. Our developers are working on integrating new features in the near future to make the process more user-friendly and straightforward. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help!

Posted 1 year ago

“We are up to 50 MG and still has not worked.”

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Posted 1 year ago

Hi John, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the medication hasn’t worked for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. Please don’t hesitate to reach out if you have any questions or concerns, we will be happy to help!

Posted 1 year ago

“Delivery was not professional .... the package was found by my son in my backyard, on the patio . The package was thrown over my fence and landed on the patio !!!! ...i was lucky my dogs didn t get it before my son No reason to go in backward. The main doors are by the front of the building where the mail boxes are and the stair to go on the second floor also”

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Posted 1 year ago

Hi Pierre, Thank you for taking the time to share your feedback with us. We’re sorry to hear that you had a negative experience with the order delivery. Please accept our sincerest apologies for any inconvenience this may have caused. We have noted the information you provided in your file for future deliveries and have forwarded it to the courier as well. If you prefer, you may request a courier change to Canada Post for your next refills. They will ensure that the medication shipment is left in your mailbox instead of at the door. We want to assure you that the situation you experienced was not due to a lack of care or attention on our part. Our patients’ satisfaction is of utmost importance to us and we’re continuously working hard to improve the service we offer. Thank you for your understanding and please feel free to reach out to us at any time if you have questions or would like to make changes to your account. We’re always here to help!

Posted 1 year ago

Essential Clinic is rated 4.7 based on 1,863 reviews