Estate Sawmills Reviews

Name: Estate Sawmills
Address: Thorncliffe Works, Midland Road, Bradford, Bradford
Rating: 4.75

4.8 Rating 270 Reviews

92 %

of reviewers recommend Estate Sawmills

Company Reviews

Product Reviews

Metrics

4.8

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Estate Sawmills 5 star review on 5th November 2024

Sandra McNerney

Estate Sawmills 5 star review on 28th September 2024

John Hallas

Estate Sawmills 2 star review on 26th July 2024

KEITH Johnson

Estate Sawmills 5 star review on 24th July 2024

Anonymous

Estate Sawmills 5 star review on 28th June 2024

Carl Thorpe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the best service. Was the first time using these guys. Not sure if I'll use again. Was originally told delivery would be between 12.00 and 2pm This later changed to 2pm to 4pm. I'd organised for me and a labourer to be on site at 2pm. Still no delivery at 3pm so I rang and was told it was being loaded as we speak. I then waited until 5pm and finally gave up and left. The customer informed me that the delivery happened at 6.30pm the same day. I was out of pocket as I had to pay the labourer for his time. And I'd lost half a day where I could of been somewhere else. I build roughly 2 fences a week and thought I'd give Estate sawmills a try rather than use my regular sawmill. There is a couple of positives. The timber was of good quality. And very reasonably priced also the delivery is curbside but the customer asked the delivery guys to carry to her garden and they did with not the best access so I thank them for that. All in all I wouldn't recommend for big orders needing delivery but if your able to pick up your order I'd recommend them”

Helpful Report

Posted 7 months ago

Hi Richard and thank you for your feedback although we are disappointed you didn't have the best experience. We pride ourselves on communication and always try and let customers know when orders are going to be delivered as close as we can. On this occasion it appears we didn't do as good as we could have and we apologise. Hopefully you'll give us another chance the next time you need outdoor timber supplies. Many thanks, Estate Sawmills

Posted 6 months ago

“Materials all turned up in good time, the driver was incredibly helpful with the unloading. The quality of the fence panels is second to none - given i have had a fence bought from them up for nearly 15 years and it is as good as the day i bought it”

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Posted 7 months ago

“Good quality fencing panels. Helpful and friendly deliverer.”

Estate Sawmills 5 star review on 19th April 2024

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Posted 7 months ago

“This company communicate well, deliver quickly and are polite and helpful. I would recommend them 100%. They could show some other companys what good customer service looks like. Thank you.”

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Posted 8 months ago

“Ordered fence panels & concrete posts. Delivery guys were very helpful and put the items down the drive. Products are top quality.”

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Posted 8 months ago

“product perfect , just delivery time changed ,having picked Friday , it changed at last minute to Thursday!”

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Posted 8 months ago

“A game of two halves really. First delivery was excellent .very friendly and helpful driver who gets 10/10 from me. Delivery short of 2 x boards which were delivered later in the week.This time the Driver was 2 hours late and obviously not happy about his day. Lorry was far too big for my small delivery drop. Massive hiab lorry which was not necessary and the crane didn't even work. Kerbside drop with minimum assistance from driver. Obviously caught him on a bad day and he was very over worked that day.”

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Posted 8 months ago

“Excellent service and after care. Thanks for your help!”

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Posted 8 months ago

“All fence posts in good condition, one fence panel has a split in the wood but hopefully will not worsen. Only gripe is that delivery was over an hour early right when we were trying to get the children to school and having to unload as quick as possible was a stress that was not needed.”

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Posted 8 months ago

“Excellent customer service. Order arrived on the day requested and was kept informed all the way. Value for money timber will use again.”

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Posted 8 months ago

“I only needed a few fence pailings so unfortunately delivery was way more than the cost of the timber which is not really the fault of the seller. one length of timber was damaged at the end however and as it was for edging a shed roof I had to make a trip to but one from elsewhere to finish the job. Other than that all good.”

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Posted 8 months ago

“Excellent product, excellent service & delivery driver great attitude and very polite 👍10/10”

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Posted 8 months ago

“Quality timber, delivered on time at the right price.”

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Posted 8 months ago

“Alwayas quality materials and great service everytime i go. i wont use another timber supplier.”

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Posted 8 months ago

“Easy to deal with, delivery was good. Will use again.”

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Posted 8 months ago

“Excellent service, great communication, I was informed that the panels I had ordered were out of stock then given a date when they’d be back in stock and a delivery date and time! Everything went as scheduled and order was placed were I had asked it to be placed at the time of delivery! Price was the cheapest for far from what I had found previously from other places and with free delivery included to a small town situated between York and Scarborough! I will definitely return to estate sawmills for other products in the future if I ever need anything else and highly recommend!”

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Posted 8 months ago

“great product and fantastic service”

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Posted 8 months ago

“Very good timber supplier with helpful delivery service”

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Posted 8 months ago

“Poor delivery service. Delivery driver demand the costomer to unload the items from the truck.”

Helpful Report

Posted 8 months ago

Hi Diego and thank you for your feedback although we are disappointed you didn't have the best experience. It would be unusual for a driver to demand the customer unloads the products so we will investigate this. Hopefully you'll give us another chance the next time you need outdoor timber supplies. Many thanks, Estate Sawmills

Posted 6 months ago

“Very happy with the service from start to finish, very efficient and reasonably priced, and delivery driver very pleasant and helpful.”

Helpful Report

Posted 8 months ago

Estate Sawmills is rated 4.8 based on 270 reviews