“I ordered 2 items from them. I was only send 1 item. I have not been able to find a way to contact Eyecart.ca to get customer service. Very Frustrated.”
“My order still hasn’t arrived, I ordered over a month ago. I am very disappointed and would like a refund but haven’t been able to receive any support on your website or by calling the contact number listed.”
“I ordered 1 package of eye wipes, but you sent me 2, separately same day, so I paid for 1 I didn't order plus double shipping. Not impressed. For that reason won't order again.”
“This company is a scam. Order on line and they will take your money but never send you any product. It is impossible to speak to anyone who works there, either by calling (no one answers and no way to leave messages) or by email. Zero response. Do not deal with this company.”
“Terrible service. I never got what I ordered. Product was left outside my home by Purolator without signature, according to the tracking number. When contacting Eyecart about this, customer service was unresponsive most of the time. When finally reached, said it was my problem and that they considered it delivered.”
“I am giving one star but would give zero if I could because it’s two weeks later and I have not yet received my expensive order. I ordered November 15 and today is November 28. I received this email to do a review without even getting my already paid products.”
“My last order never arrived. Eyecart’s customer service was not very helpful in resolving the situation. I was also unable to create an online account despite trying multiple times. I’ve already found another store offering the same products and won’t shop with eye cart again.”
“Absolutely terrible service, no recourse when a mistake is made. I paid for and completed an order (with email notice of completion) but never received the product I paid for even after months and months of submitting report tickets and calling eyecart support.
Eyecart took my money and never delivered the product with absolutely no way to fix this by contacting support. I will not ever shop here again if they don't fix this outrageous mistake. I simply can't trust this retailer, eyecart.ca, not to simply take my money without delivering the product.”
