FCI London Reviews

Name: FCI London
Address: Rays House, North Circular Road, London, Rays House, North Circular Road, London, London Borough of Ealing
Rating: 4.75

4.8 Rating 80 Reviews

95 %

of reviewers recommend FCI London

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02031469177

Email:

hello@fcilondon.co.uk

Location:

Rays House, North Circular Road, London,
Rays House, North Circular Road, London
London Borough of Ealing
NW10 7XP

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FCI London 5 star review on 19th May 2022

Anonymous

Anonymous // 01/01/2019

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“Everyone should avoid this company like a plaque. We had the bad luck of purchasing some furniture from them in October 2021. We paid over £12000 for those. They promised us that they would arrive after the new year, but the item arrived on 19/02/2022. We were patient and we did not make any fuss about this. When they arrived the dining table and the armchairs were nicely packed, they unpacked them for us and assemble them and there were no faults or any issues with them, but the dining chairs were without any covers or boxes. We were very surprised that why the new items which were arriving from Italy should be completely unboxed and unwrapped. Then we noticed there were some faults in the quality of making and the quality of the chairs (lots of winkles and the material were coming off the base of the chairs), also the handles were not right in one chair. They looked used and old. In addition, we noticed that the colour/shade was different from what they showed us in their colour chart in their showroom (different grey colour). While the delivery men were there we contacted the company and told them about our concern and I asked them to return the dining chairs. They told us that they do not return the chairs at present as they were going to investigate about it and would come back to us. To our surprise, they come back to us and told us they were not going to return or refund us or even exchange those for us unless they deduct a 35% restocking fee. Obviously, we were not happy about their irresponsible suggestion. A couple of days later one of their directors rang me, I thought he was ringing me to help us or accept to refund us, to my surprise, he was abrupt, unsympathetic, rude, and he told me that he cannot do anything about it. When I, told him, therefore I had no other option but to seek legal advice, he told me that he had much bigger lawyers than me and he was much richer than me. Their attitude and their customer service and support shocked me, especially when I compare it with other companies in the UK. At the same time, we had bought some other furniture from a shop which is very near to them called The Sofa and Chair Company, which had a completely different attitude and customer service and care (we returned one of their item not because it was faulty but because we felt that it made our space much smaller, they refund us fully). How can a company treat their customer like this when you spend over £12000? It is really shameful. I do not know, where are they from, but they did not understand the values and principles of the west and this country. They have completely different attitudes and values. The only thing they care about is money. I can assure you that if you buy any item from them, you will be left alone if there is any issue with them. I recommend that please try other companies before you buy anything from them. You deserve much better than this company.”

Helpful Report

Posted 2 years ago

“After having a bad experience with FCI, I wrote a truthful review they deserved. We purchased Fama Living furniture through FCI . The quality of Fama is not that great anymore. FCI customer service manager Sasha Lambert handled our complaints dismissively. I received a phone call from FCI requesting to take down the bad review against their promise to remedy the situation, so I did. A call, a visit - and I never heard from them again. Do not buy from them. If things go wrong, it is always your fault- as they will explain to you. They are good at these explanations.”

Helpful Report

Posted 2 years ago

“I am very happy with the furniture I purchased. FCI has a great variety of high quality products. Highly recommended! Excellent service, good and professional advices from Sanjay, Reyaneh, Cristina and Joanna. Sanjay was always helpful, patient and made the process very easy. Thank you Sanjay and FCI team and see you for my next project, dining room.”

Helpful Report

Posted 2 years ago

“Quality product. You get what you pay for. Good advice while choosing the product, very professional.”

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Posted 2 years ago

“Always a pleasure to work with Ben at FCI. Unfailingly polite, patient and pleasant in dealing with our clients' many queries. Very happy with the product, the install and all the assistance getting us to a happy client!”

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Posted 2 years ago

“Excellent service. The item I saw online didn’t exactly meet my requirements so on visiting the showroom the staff put their heads together in order to adjust it. They also make suggestions which were brilliant. I previously bought items from FCI and the service then was wonderful. It is so refreshing to return some years later and find that the level of service is still second to none. At the point of ordering I was given a realistic delivery date (no false promises) and this delivery timeframe was adhered to. I was advised of every step which ensured there were no hiccups. The people who deliver my item were courteous and efficient.”

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Posted 3 years ago

“Bought a lovely coffee table that becomes a dining table, excellent service, Stella took time to check the details and the table is high quality Italian, I am very pleased”

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Posted 3 years ago

“A marvellous experience at fci. Kasia was beyond helpful. I was delivered the most incredible furniture, two beautiful bedside tables and dressing table and made to measure wardrobes. I couldn't be happier with the end result or the service I received. If I could give them a million star I would.”

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Posted 3 years ago

“All in all a vg experience. Good service, good product”

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Posted 3 years ago

“I sourced a lovely Italian armchair through FCI. The sales interface with Izhar was first class. I live in Ireland and so our correspondence was by email and phone and Izhar helped me with selection of material finishes right down to the stitching color. The product was made to order and shipped on to my apartment in Portugal (a real Brexit test). Joanna in the logistics department was very helpful and recommended a local freight forwarding company who again did a great job. FCI is a boutique furniture company suppling high quality often made to order European (mainly Italian) manufactured products, so don't compare their prices to low quality Chinese mass produced goods. Their personal service is exceptional and I'd certainly recommend them highly.”

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Posted 3 years ago

“Excellent choice of Italian furniture, a bit pricy, but nice quality”

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Posted 3 years ago

“We loved our new Sofa! Thank you!”

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Posted 3 years ago

“More than pleased with the service I received and my new sofa”

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Posted 3 years ago

“FCI is probably one of the best kept secrets. Unbelievable variety of extremely elegant furniture in the showroom, top-class quality, extremely kind and helpful personnel, super-smooth delivery process. We cannot recommend them enough. Izhar gave us incredible insights and helped us tremendously, while Joanna made the delivery process extremely smooth. No doubt that all of our furniture going forward will be from FCI.”

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Posted 3 years ago

“Great service ! Found what I wanted within 10 minutes of bein in the shop ! Lots of classy furniture! Could re- vamp my apartment out all over again Mark (Essex)”

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Posted 3 years ago

“Great service and great products. Kristina designed wardrobes for our dressing room, listened to our requirements and created fab design which was installed really well. Fitters done a great job. There was a couple of small items missing which they sorted quickly, no fuss and end result is Really good. Would highly recommend fci for high end design and service”

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Posted 3 years ago

“Thank you FCI London, we received our dining table today and we are very happy with it. The customer service from Sanjay in sales, Joanna in Logistic and the installation team were all very helpful and professional.”

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Posted 3 years ago

“On the whole actually pretty good. You took a while to get my trust in the ordering process, but you delivered in the end well.”

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Posted 3 years ago

“The team is store was great at helping us to choose our sofa. Tony showed us around and made the process very easy. Joana from delivery team was amazing! She was very helpful, understood our situation and made it all happen for us. Thank you so much Joana. The sofa beautifully finishes our nursery and we love it.”

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Posted 3 years ago

“Great service and fantastic range and advice! Worked with them over many years.”

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Posted 3 years ago

FCI London is rated 4.8 based on 80 reviews