“I love my feetup stool. It enables me to safely do a headstand safely. I would not be able to do one, otherwise. The inversion feel amazing!
I love that the stool has an insert. I use it for extra seating in our den when I am not using it for yoga. I had a problem with my first stool and the customer service person completely resolved the problem. Great customer service! I highly recommend FeetUp!”
“While the product is good for its intended purpose, I could not get any customer service. I tried the "chat" feature on the website as well as e-mailing "help@feetup.com." However, no one ever responded to either. I simply wanted some assistance with assembly. In the end I had to basically force the piece together. Two stars because the product itself is decent, no more stars than that because there is zero customer service. The first time they reached out to me was with this e-mail asking for what they hoped would be a favorable review. So with regard to the next question - "How did you communicate with the company?" - that must be some kind of a sick joke.”
Dear Bobbi,
We are sorry that you do not consider our Customer Service helpful.
After the investigation by the shipping company regarding your package, we have sent you a replacement unit immediately.
We hope you are enjoying your little yoga partner now.
Your FeetUp® Team 💙🙏🏼
“The best device & mat for saving my body !! I love the trainer, my cork mat & props too! As a yoga instructor, Feetup has saved my neck doing headstands & I also love the classes!!”
“The product concept is amazing, however, as I mentioned in my email to Customer Service, and shared via photo, I had a severe skin reaction and can’t believe I am still having to pay return shipping for this item. There was no acknowledgment of the photo or reaction in the response and it left a poor taste in my mouth.”
Dear Yong,
After writing to our Customer Service, we made sure that the package was shipped out and delivered properly to your address.
We hope you enjoy inverting with your little yoga partner.
Your FeetUp® Team 💙🙏🏼
“All parts screws where not included took forever to get a reply then took Roxanne forever to understand d what was missing and after I replied to email with pictures it’s been 2 days and still no resolution or response but I received this email lol because of poor customer service I would not recommend. At this point I want a return label and refund!”
