“I've been trying to connect with customer service since I received my order because of a hardware problem but no one is responding. Haven't been able to put it together... It has now been a week and counting and Roxana is ignoring my emails. I sent photos and a full explanation. They're happy they have my money but could care less if I'm happy as a customer.”
Hi there,
We are sorry to hear that you thought your unit has a hardware problem. We usually answer all our emails in 24 hours maximum if the emails are not sent during the weekend.
We have checked now your conversations you wrote us an email on the 1st of March and you received the answer the same day. Other emails were exchanged between you and our employee on the 2nd of March and once the problem was perfectly understood we sent you the replacement hardware on the 4th of March.
We deeply apologize if the Customer Service was not smooth enough and met your expectation.
We wish you lots of fun with your little yoga partner.
Your FeetUp® Team 💙🙏🏼
“On Friday, I was kicking up to a headstand and immediately falling on my a$$. I had been working up to my headstand for months after years of yoga practice. FeetUp was delivered on Saturday (on time) and Monday morning I am fully inverted! I cannot wait to strengthen my core more and more!”
“I love the FeetUp Trainer. I’ve only had it for a few days and I can already feel a difference in my range of motion. It’s also given me the confidence to try new techniques that are doing wonders for my mobility.”
