“The fireplace doors use quality materials, are well made, and sized as specified. Installation straight forward. I had an issue with the length of the spark screen but FDO's customer service was easy to work with and responsive. Very happy with my experience.”
Hi Danny, we apologize for the delay in shipping. Covid-19 has created many delays in the shipping industry and we have been doing everything we can to get the products to our customers on time! We appreciate the feedback.
“Great service. We enherited a old built in fireplace with outdated doors. Model of fireplace was discontinued. They helped me special order a new one that fit perfectly. Made the fireplace look brand new”
“The service was good. One part of the order caused the order to be even more delayed and I should have been compensated. But I was pleased once the product was put together.”
“I ordered glass doors for my fireplace and I thought the installation process would not be simple but the fit was perfect! What a great surprise.
Thank you for the great product.”
“Your customer service team is outstanding. I retired in January after 40+ years in call center customer service. Most of those years in management. I would highly recommend FDO to anyone because of the service provided to me. Your team was knowledgeable, professional and showed genuine commitment to providing great service”
“Ordered a very nice expensive fireplace door and that was the only good experience I had with FDO.
Shipping was 4 weeks later than the original 3-4 weeks. After multiple emails and phone calls I was told one thing and nothing happened call again told another story.
Then they blamed the delays on Covid. After all the delays they refused to ship overnight.
Great fireplace door bad customer service”
