“I received the frame but the hanging wire is upside down. I have no time to send it back as our auction is this week.
Also there was never any communication from your company letting me know that the product has been finished and ready for shipment.
I want a refund”
Hi Alya,
We are so sorry to see this, as part of our Happiness Guarantee we have sent you an email to resolve this oversight as quickly as possible.
Thank you and looking forward to hearing from you,
The Framefox Team.